Guild Wars 2

TORCHED.5792:

hi guys,..
am from the middle east, and one of my friends want to buy the game " EU edition "
Will he be able to play with me on the US servers ? and if he can will it be lag-free ?

thanks in advance

As long as the account is registered in the proper region — EU in the EU region; Non-EU (also called “North America”) in a non-EU region — he can then play from anywhere in the world.

This is not an account issue, and does not belong on the forums. If you wish to report this incident, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Hi Mark,

First, I removed your personal account information. Please don’t post account names, etc., on the forums.

Secondly, Support can help you, so I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Lastly, I’m sorry about the name filtering, but it’s to prevent “creative spelling” of a disallowed word. We regret that this is necessary.

I closed the ticket. Thanks.

I suggest you continue to discuss the matter with Support through the ticket filed through the “Ask a Question” tab on that linked page. I believe that they will be able to assist you, but I agree with the others in this thread that there probably is more to this than the thread contains.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Yozobozo.8745:

I received an email from noreply@guildwars2.com but I’m not sure if it’s a legitimate email from ArenaNet. It claims I’m trying to sell my account (which I’m not) and asks me to click a link to verify that I’m the owner of the account. So is this real?

No, this is not legitimate, as you can see by the other posts in this thread. I’ve merged your post here.

Teracide.5137:

Orc Slayer.2780:

Teracide.5137:

cargan.5689:

Probably should have opened the ticket before opening and selling the items you found after getting your account back.

Ok games are a different set of laws but i was thinking hey my car was stolen got it back there was all this stuff in the boot that wasnt mine so i sold it.

Well this is why I’m curious as to whether or not I should put a ticket in. If they decided to remove the gold gained from the bags, and give me back what I previously had, I might end up on the losing end. I’m really not sure as to what I actually had before I stopped playing. It was quite a while ago.

I am pretty content with getting a free level 80 though.

So instead you post it on the forums which the moderators read. Think about the consequences of your actions.

I’m not too worried about that. I highly doubt an ANet support rep is going to ninja-reroll my account without me making the request personally. I don’t think they read through the forums just so the can find people to roll back.

The rollback seems to be a “once per lifetime” thing anyway. With limitations like that, it sounds more like they treat it as a one-time butt-saver rather than a function to screw you over if you get hacked and manage come out on top.

So I was scanning the forums, trying to see if I could find anyone to ninja-reroll and…

Ok, not really.

Under the circumstances you’re fine to keep things as they are. After all the post-hack activity, I don’t think you’d qualify for a roll-back anyway. So I believe you’re good to go.

Yep. Once you register in the proper region for your copy of the game, you can play from anywhere.

Inculpatus cedo.9234:

If you are both in the same region, you can purchase the game through buy.guildwars2.com and send him the code that comes in the ‘thank you for purchasing’ email, wherein he will register the game with his email address.
Or, if you prefer, buy a hard copy.

This is correct. The only issue is purchasing an EU copy and trying to register it in a non-EU area of the world. You can play there with an EU-registered code, but you need the code and the region to match up upon registration.

We have had many people purchase a code through buy.guildwars2.com and send it to him; that has been done many times with success. I would encourage you to NOT purchase a code elsewhere, as there are fraudulent sellers who will take the money but give you an invalid code.

Smooth Penguin.5294:

This isn’t an account issue. You should just create a Support Ticket, and provide this information to Anet.

Correct.

I am merging a lot of threads about this subject. Please read my comments above.

This is an individual situation that you need to address. You’re welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. However, if someone has access to your computer or email account, any help they give you will be subverted by the key logger on your account. You may wish to inquire in the TS Forum about what you can do to stop these compromise attempts.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information/first#post1044591

As I said, please DO NOT post links. I redacted the link.

We are sorry whenever someone is suspended in error. But please be aware that this is not a common incident. I want to ask forum members the following:

• Do not post to follow up on tickets that are only a day, sometimes only an hour old.
• Allow the team to do their job. They will review each and every case with care and exactitude.
• Do not post “testimonials” on behalf of another player. Do not tell us you play with XX and he is a great guy. Great guys sometimes bot, or cheat, or exploit — and admittedly, great guys sometimes get blocked in error. We will take care of your friend/SO/family member — it’s in the best interests of all of us to do so!

If someone still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum. Again, do not post until the ticket is at least three days old. * That will allow the team to discuss the matter with the player and to act appropriately in response to the individual appeal.

• Please do be aware that would-be account thieves will do this. They can fake the “sender address” and make it look like it comes from us. There isn’t a lot we can do.
• Please check any link in any email, to make sure it is going to the page it says it is going to. Better still, type in the information instead of following a link.
• Please do not post links in the forums, where they may be followed by other forum members. I’ve gone through and merrily redacted all links, including some that probably didn’t need to be removed. However, let’s keep each other safe and not share, just in case.

It appears to me that the account was blocked for a “bad name” that wasn’t bad at all. When the agent recognized his or her error, that action was undone. However, there was a period of time where the account was not reinstated, but that has been cleared up now, too.

Apologies for the error, and do be comfortable playing the game knowing that a report does not automatically result in a block, but that the report will be reviewed and acted upon only if the suspension is deserved. In this case, human error played a role, but an auto-suspend by report is not normal practice.

An email is being sent out to player that does NOT come from us. It states that “we” have discovered that the recipient has been trying to sell his/her Guild Wars account, and threatens immediate closure without contact from the player.

I have merged a bunch of threads about the subject here. If you have received an email that you’re concerned about, please read this thread.

A lot of people are getting phishing attempts through an email that pretends to come from us. For detailed information about this, please read this thread.

I will merge threads about this topic into this thread.

Assuming he purchased from buy.guildwars2.com, the mail could be blocked by some sort of anti-virus program before it reaches his Spam folder. Try Junk? Deleted mail? If he still doesn’t see it, he is free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.

Glorius.4067:

Hello gaile. i want to say thank u for ur responce and second… i played 10 years mmorpgs big names that cant refer here…. the best and quickest answers were here…. ur customer support is excellent….gz gyus keep it up!

Oh wow, Glorius — I nearly missed this message. Thanks so much for your kind words!! <3

Yes, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

If you are below minimum spec, I’m very sorry but the game simply may not (probably will not) be playable.

My first reaction was that perhaps your drivers needed upgrading, but yes, sub-spec systems may react as yours did. You’re welcome to post in Tech Support if you’d like to ask about this, of course.

Spam or Junk Filter is the best bet. If not, you can submit a ticket through the “Ask a Question” tab on that linked page.

Archangel.7965:

I have just tried to play this game again for the first time in a few months and was told I was signing in from a different ip even though this is the same PC I used to play the game with before, and that I had to verify the log-in via email. I opened my email and was told a log-in attempt was awaiting authorization with this underneath:

Address: 2.121.79.178
City: Caddington
Region: A5
Country: GB

I don’t even know where Caddington is lol… So I came onto the forums and found this thread and after reading a couple of pages and skimming the rest someone said you can type what is my ip into google and verifiy the ip is correct, which is it. I was still wary of allowing it though as the City was not one I knew, but since I only got these emails the few occasions I tried logging in today then I’m hoping it’s ok.

If in doubt about an IP address, I recommend that you contact your ISP and ask them about it. For instance, “I’m in Portsmouth, but the IP address says I’m in Edinburgh. Should my ‘dynamic IP’ be quite that dynamic?” They can tell you if the addresses being offered are legitimate, or if someone is trying to sneak onto your account. If you’re at all uncomfortable, I suggest changing your password, and making sure it’s unique to GW2 only and very complex.

SilverLion.1498:

Hi,
Early this morning when i try to log into my game with mobile authenticator. It have stop me from logging in. It just keep showing me that Invalid Username and/or Password. Keep asking me to do a Recovery on my Account which i did and reset my password. It still doesn’t work at all. The only reason i can post on here is that i disable the Mobile Authenticator. I have tried to link back with the mobile authenticator but it can’t go through.

I really like to use Mobile Authenticator rather then using email to verify. Using Email to Verify is not a good ideal for me since my email itself need to be verify via SMS. Which now i’m force to use it or no Authenticator at all.

Hope to heard from you soon for any resolve.
Thanks and keep me posted A.S.A.P .

I believe that Support can help with this. Could you contact them? I will post a link in this thread.

Aoinelhiem.6034:

I’ve been forced to authenticate every login attempt from the same IP address ever since I got the game.

I thank your help in advance.

This could happen if your ISP had an extremely “dynamic” set of IPs. But every time? That can be an inconvenience. (Although, in point of fact, other players have requested that level of authentication.) If you want help, please go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist or advise you.

Amby.4738:

I am not a computer gamer per say, just a registered nurse working on a Doctorate/PH D. I am unable to log into my game account due to email verification problems which was forced upon me without my say so. I would ask that arena networks consider installing a tog gable verification option as my next action will be to simply delete gw2 from my computer and never play it again. Hello Gaile “froggy” G.

Amby, email authentication should not be “forced on” anyone. If you don’t want authentication, get in touch with Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you remove authentication.

I personally recommend that you keep it, and I’m hoping that you will, and that Support can help you keep auth and get into the game easily and smoothly.

Froggie says, "I do not understand ‘uninstall,’ but judging from the ghastly pallor of my human friend’s face, this thing called “uninstall” must be bad in the extreme. The Frog encourages you to reach out to Those Who Serve for assistance."

QtVain.5803:

Appreciate it Gaile, I’ll go ahead and do that. Thanks for the quick response here.

Much appreciated. <3

Happy to respond, and I hope it sorts out just fine for you!

As the agent explained, your bank or credit card company turned down the purchase. You need to address this with them, and then we may be able to process the purchase.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

As the agent explained, when an account is “voided” no money is taken or accepted in relation to the purchase. You were not charged by us for the game. Although sometimes your credit card will put a “pending” notice with an amount for the “purchase” in fact the purchase was not concluded, no money was charged or received, and the “pending” should disappear from your credit card account in a day or two.

I believe that answers all the questions, but if you have more you can update your ticket and an agent will help you.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Inculpatus cedo.9234:

You can always exchange gold for gems and pay for a transfer that way. =)

Or earn gems in the game. Or ask for a little help from some friends, a few gems each. Lots of guilds will do that!

I’m glad that there are many ways to accomplish this goal.

Copain.1926:

Thanks everyone for your help! They say they can help him! I wish I could mark you guys as great helpers or something..

I’m glad that folks explained this to you: Usually, stolen accounts are used for bad purposes. Not necesarily farming, but gold deliveries, stealing other accounts, scamming, etc. When we note that an account may have been compromised, we’ll try to lock it down. Sometimes, another report will show that the thief was doing bad things. And the account holder — the legitimate owner — will feel as if s/he is getting mixed messages: Why am I banned? I was the victim!

Don’t worry, Support can and will sort this out!

ShiningSquirrel.3751:

Grievance.9148:

A friend of mine was banned for helping me create an item, I sent him all the materials and when he sents the item back he gets banned. The bot that u have that bans people should be able to keep track of what has happen and not perma ban someone for not doing anything wrong. How come it didnt ban me then for sending him 250 Glob of Ectoplasm and some other of the items?

Both me and him have post tickets about this, mine is 130403-000087

Just an FYI, you should not open multiple tickets for the same issue. It will only slow the response time and take even longer to get any help. If your friend has not heard back in 3 days, he can post in the “Tickets for Review (3 days and older) [merged]” sticky thread.

And, as Support has explained, they cannot discuss your friend’s account with you, so submitting a ticket for someone else only slows down responses for your friend and for everyone else.

If someone were to get banned for exactly what you described, then Support would review and address any false-positive. Usually, thought, I find that the details are not exactly as expressed. For example, the items that were given to help you may have been stolen. The account used to transfer them might have been compromised. Anything is possible with this, but don’t worry, the Support Team will figure it out!

As long as the purchases are from us, or from an authorized, legimate seller, you’re fine!

I don’t know the details of the report that someone’s G/F was banned for purchasing a game code for another player, but I’ll wager that person bought from someone who sold them a fraudulent code. It happens. We have limits on how many games one CC can purchase, but I don’t know of anyone getting banned for buying a game code and giving it to a friend or family member, when the details as as I’ve expressed them here.

Tuck.4095:

Try deleting your old mail… I have had that problem before. The items are delivered via mail

Correct. We just “resolved” an issue for an ArenaNet employee who wasn’t aware that there is a limit of 10 mails in your GW account. (That 10 does not include NPC and event mails.) So please reduce your store of mails and I just bet that purchase drops into your box real soon!

If you continue to have issues, even after clearing your mailbox, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

That’s great to read, Stelol, and thanks for posting!

General Health.9678:

There is something wrong with the warning system. I didn’t get any message. It took support almost the full 72 hours to say “oops.. our bad” and reinstate the account.

I PM’ed a complaint to Gaile but have not had a response. Sensing a pattern.

PMing me is not the thing to do. And multiple times? Really?? You may submit tickets; you may look for my posts on the forums. I will not provide/support a third means for communication through PMs. I do not — no one has — the bandwidth to deal with that additional communication, particularly when it is — as are yours — non-productive and invalid complaints.

To all:

How do you know you’re suspended? You cannot enter the game. And how do you know that? You get a message when you try to log in. No one gets a blank screen. You’ll get a message of some kind, and that message is probably more informative than you’re noticing.

If you want to discuss the situation, contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Ellieanna.5027:

How do you accidentally delete a character? You have to click on the delete button, then it gives a warning about you losing everything and type in their full name to confirm the delete. It’s their fail safe system. They don’t do roll backs for your mistake.

While somewhat harshly stated, the above is true. There are many safeguards against accidental character deletion. We do not use the Account Restoration Tool to reverse player errors. It is used exclusively for hacked/stolen accounts.

Most likely, yes. You can’t get suspended because someone or some group decides to report you. You get suspended if, upon human review, the language is found to be in breach of the RoC and the UA. You can be assured if it was a swearing match, everyone involved was given a time-out.

Yumiko Ishida.3769:

Its the Microsoft IME software in windows xp, vista, 7, and 8 to type in foreign languages that are not latin-based letters such as arabic/and Asian character sets. You must have hit shift+ alt at one time. Press it again to take it off.

Wow, Yumiko — that’s good information. Thanks for providing that insight.

As I mentioned on my personal (emphasis: personal) Facebook page you are welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Keep in mind that people will say exactly what you have said in an effort to steal an account, so please understand that the team will need to be extremely cautious about this matter.

For tips on what information to provide in a ticket that may help establish you as the legitimate owner of the account, please read this post. In the end, though, Support will move forward — if it is possible for them to do so — with caution and prudence. Thank you in advance for understanding that.

I have merged a few threads to make sure you each see my answer. You need to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to look into this for you.

For tips on what information to provide in a ticket, please read this post.

You may contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will discuss this with you.

For tips on what information to provide in a ticket, please read this post.

We do not close support accounts! You can and should discuss this with support.

SuwanHime.7685:

Hello!

I’m not sure if this has been asked before or not, in my brief search I did not find anything useful but,

I come from Europe and due to an Exchange Course from my school I am now in Japan for some months. I heard some stories about downloading and such being illegal here, and since Guild Wars 2 sometimes needs to download new content, I wonder if I can still play GW2 here.

Many thanks!

Many people play Guild Wars and Guild Wars 2 from Japan. I know of no laws that restrict downloading or updating the content of our game. You’re welcome to check into this with your local authorities, but we’ve had players in Japan since 2005, and I seriously doubt they’re all breaking the law.

If your friend hasn’t submitted a ticket, time’s a’wasting! Get into the system and get the answer!

You use extremely racist and offensive language many times over. It wasn’t a slip of the tongue, it was repeated.

The account will serve its entire suspension. Never, ever say that word again in our game. It’s that simple.

Debbysaurus.4016:

https://forum-en.gw2archive.eu/forum/support/account/Policy-3rd-Party-Programs-Multi-Boxing-Macros/first#post1532762

this post answers most my questions, however it does nottell me if i can use a virtual windows to run 2 accounts on the same computer.
so… is that allowed?

As for “Does this program allow the user to gain undeserved rewards?”
every way of multi boxing is a yes answer to this question.
for example, 1v1 pvp and let ur main account win.
leeching daily events for double rewards.
and so on…

so can anyone clarify this for me?

No one can give you the answers to your questions. The policy is stated in the thread and we cannot elaborate upon that to address individual scenarios. But I will say taht obviously, someone who is cheating is guilty of a breach of the RoC whether he’s multi-boxing or not.

When you submit a ticket — as you did — you are doing exactly what you need to do to get your situation corrected. No one can assist you in the forums. Support can and will help you with this. Thank you for submitting a ticket.