Another person posted on the forums about this same issue, but it was solved when he changed browsers (from phone to pc). You might try another browser. Good luck.
Oh, you also must make a choice from the drop-down menu (if you have one available, yet) to move the page along in the process.
I am not sure, but doesn’t authentication save known approved IPs so that it only asks when trying to log-in from an unknown address?
You know, in looking at all the situations with players and their different needs, I really believe the best course here is to wait for the introduction of the replacement armor set. From what I’ve been told, it’s going to be really nice. Please keep in mind we’ve already made it clear that Customer Support will try to resolve the individual concerns that you may have once the armor change is made. Each of you may have slightly different situations. But since the armor is not out now, and because we will be happy to address your concern after you’ve had time to appraise the new set, doesn’t it make sense to wait and see?
It was said the original version will be staying, correct? (For those who already bought it and don’t want to update/refund it) The original will stay for those who already bought it, but the purchasing was disabled, till the new one is available. Once the new one is available, is it going to auto replace the one we already bought/used, or is it going to be a completely new item/skin item separate from the original? Thanks.
I know I like it, and will be disappointed if its just changed on me.
You may find this post informative: https://forum-en.gw2archive.eu/forum/info/news/Flamekissed-Armor-Skin/first#post3275229
Assuming you have the transcriber in your inventory, and still not able to interact properly with the obelisks, you could submit a request to CS, and ask about your issue (if the purpose is to obtain said credit). They may or may not give you credit. If you are just bringing the bug to the attention of the Devs, I’m not sure it’s very wide-spread, and there probably isn’t much time left before they are removed, but I’m sure they are appreciative of the report. =) Best of luck.
(edited by Inculpatus cedo.9234)
You are most welcome. =)
Do you have the transcriber in your inventory?
Cannot, by any means, authenticate my account
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Hello,
For the start, im writing about my other account “Nata.2496”, which i cannot log into and there is no possible way for me, to write from there.
The thing is, that, when i reinstalled my OS on other PC, IP got reset and i had to authenticate it anew. Now the main issue is that on e-mail, bound to that other account, is somehow unable to receive an e-mails from arena.net. I CHECKED SPAM/JUNK/DELETED FOLDERS AND THEY ARE COMPLETELY EMPTY. To make matters worse, i deleted all other IPs via account manager, and now im absolutelly unable to log into my account at all, because authentication e-mail cannot be sent.
I already wrote one ticket and got automated message with “verify” page, that have “disable authentication” button greyed out. Is there any way that Arena.net support staff can disable authentication by itself, just so i can log into account manager via website, in order to activate some other security system, or can i at least get an e-mail changed to other adresses of mine which arent as broken as this one? Thanks in advance
Yes, CS can help you with those issues. You need to update your ticket and explain that the solution provided thus far is not helpful. They can, and will, change the email associated with your account (after verifying you are, indeed, the account owner), and/or disable your authentication. Good luck.
Hmm don’t remember ever getting unidentified dyes for map completion either.
No, dyes are not part of Map Completion rewards.
You are most welcome. =)
You may want to edit your two pictures to delete your email addresses, as it is best not to display personal information on the forums.
As an alternative to using NCSoft’s site, you could make a thread in Tech Support and ask Ashley to help you. She often asks people to post their reports there, or other options to get the information to the Tech Support crew. Or maybe try sending your reports in an email to support@guildwars2.com, I’m not sure if that address has been disabled, or not.
I find it interesting Support does not feel they are part of ArenaNet. Most enlightening. I will have to agree with the suggestion to review support responses. Much cut-and-paste that often seems barely relevant to the request/question at hand, redundant, out-of-date, or less than up-to-date.
Oh. MattVisual.
It’s a nice video, but saw it at the time.
Gee, and I thought most people complained there was no story to miss out on!
Tried all of what he said to do. none of it worked.
Removed all proxy settings too. (dont know why one was running any way )
This would be an issue Tech Support may be able to help you with. There is a sticky in their sub-forum that outlines how to submit a ticket, though some parts may be slightly out-of-date. I would try there. Good luck. =)
@SandraSolace.7682: Thanks. I thought this was the Support area. I see what you mean and I may try that.
@Inculpatus cedo.9234: Good questions. It was a stand-alone purchase, not an upgrade, and yes – before 1st Anniversary. I didn’t realize that by being an early adopter I would lose out on some bonuses. =\ I hope that’s not how this story ends. Thanks for your helpfulness.
The items in question are only provided to those that purchased or upgraded to the Heroic Edition, be that Standard or Digital Deluxe. No need to contact CS. =)
I’ve heard many people use one of the Apps that indicate when and where Temples are clear. You might try that. Good luck. =)
hi there, everytime i try to go to the submit a refund request page it always goes to a different page, it never loads the refund page up
I am not familiar with the ‘refund’ page. Is it different from the ‘Submit a Request’ page for Support?
Make sure you are using a device supported by the site pages, I’ve heard the page(s) doesn’t support (some) phone browsers.
So I’ve been trying to get this resolved for past 2 days and no one has gotten back to my ticket. When I attempt to log in to the game I get a message saying my account has been compromised because maybe someone tried to log in before? Well I’ve changed my password and sent the ticket because they still wont let me log in…. Are there anyways to quickly fix this?
You should have received an immediate auto-response. I’m not sure if you have or not. If so, the agents are working on your issue, probably. If not, then this thread may prove helpful: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424
Good luck.
The following items:
Suit of Legacy Armor*
Mithril Box*
10 Experience Boosters*…Were not sent to any of my characters. Please address. Thanks!
When did you purchase your Digital Deluxe Edition of the game? Did you upgrade your existing version, or would this be the first purchase?
If upgrading, and you did so since late August, try clearing out your mailbox, and waiting a bit of time.
If this was a stand-alone purchase, make sure the purchase was not prior to the First Anniversary, or thereabout.
Can't delete character. Name too long!
in Account & Technical Support
Posted by: Inculpatus cedo.9234
It is impossible to have a character name 20 characters long, as you can not type that many characters into the character name space. Either someone is mistaken, or having a bit of fun with us. =)
You may find this helpful: https://forum-en.gw2archive.eu/forum/support/bugs/Black-lion-trading-post-3/first#post3120260
This is an anomaly some people have reported previously. I believe the workaround used is changing the size of the font used in-game? I’m not really sure.
Happy to be of help. =)
That’s odd. When I use stealth on my Ranger, the mobs always turn their attention to someone else, or turn back to yellow. I don’t seem to have a problem with my Thief, either, but I play it a bit less.
Lol, if they get them from the forums, why would I need to be on the Leaderboards?
I’m just ‘special’. =P
^This is blatantly untrue. https://forum-en.gw2archive.eu/forum/game/bltc/Who-sets-Gem-prices/page/6#post705345
I have had one total, some time ago. Guess I’m just not interesting enough. Lol.
The Krait Obelisk provides one and only one skill point per character. Subsequently, the Obelisk can be used to charge Crystals, only.
Since it is usually believed female avatars are created by male players, I am not sure what the message is supposed to be here….
….and if just claiming you are female nets you ‘goodies’, that says little for the male playerbase supposedly showering said ‘goodies’, no?
You must unequip the item to initiate the dialogue you seek.
You would need to contact Customer Support. Top of page – Support – Top Right of page – Submit a Request. Good luck.
I can’t say I ever feel forced to buy anything. I do buy some items now and then, because I want to. You should never do anything against your will, in my opinion, anyway.
This post just changed my life! I had no idea you could change severs free if you deleted your characters is this true?!?!
Completely true. =)
Remember to place all non-soulbound items in your personal bank, as that will transfer with you.
Your Guild bank, however, will not.
Not a problem. =)
This is the best I could find: It appears that when downleveled, xp is modified by a (E+C)/2C multiplier (where E is the event level and C is the current character level.
Remember, formulas are not revealed, usually, by ArenaNet, but discovered by players’ research. If you so desire, you can make a chart or graph from your own findings, and try to figure out the formula. Best of luck. =)
Considering they rarely, rarely ban within minutes of a report, perhaps he was banned for something other than the ‘joke’. I am sure he will be properly taken care of in his dealings with CS.
Well, as it says, the percentage goes down the larger the difference between character level and area/mob/event level.
Well, it does say the percentage of experience gained decreases on a scale with the difference between level and difficulty. They didn’t post the scale, but the example showed a 5.25 percent of total XP with a 25-level difference. I would imagine it went down quite a bit with a 78-level difference. So, the percentage is probably whatever 9,113 is of 254,000. Hope that helps. =)
Something to keep in mind: If you wish to transfer servers, it will cost between 800 and 1800 gems, unless you delete all your characters. Regardless of the method used to transfer, there is a 7-day cool-down between transfers. You might want to do a bit of research before choosing your Home world, to avoid any issues that could arise.
All characters (your entire account) will be associated with one (Home) server.
New, as in they showed up all over Tyria with the latest patch. There are a few threads about them here on the forum.
Here’s the one from the General Guild Wars 2 Discussion sub-forum: https://forum-en.gw2archive.eu/forum/game/gw2/DO-NOT-TOUCH-Signs/first#post3265503
The requirement for Monthly cycle through, just as Dailies do. This isn’t the first time we have had ‘Craft X amount of Masterwork’ for a monthly. It means nothing as far as ascended gear goes, in my opinion.
One million years. Lol, all joking aside, ArenaNet will never deactivate an account for inactivity. You can browse through the threads in Account Issues, but the one with the Dev addressing that is pretty far back. If the search feature worked, I would link it for you.
I don’t know if any of this applies to you, but…
You need the key parts to unlock the door and chest. While a person with both key parts can open the door for players without, each player requires both key parts to open the chest for themselves.
If someone opens the vault for you, you can open the chest, but you will not receive the achievement for having done the jump puzzle, and if you do the jump puzzle before the chest resets; i.e. right away. You will be unable to complete the achievement until the chest resets for you.
Your best bet is to contact Technical Support so they can assist you.
Indeed. It is never known what causes these ‘surprise’ vacations. =P
Nah, I can see the times on the posts, no problem. (I don’t use the default timing…lol.)
I guess he was just talking to …well….himself, then. Lol.
Well, I only have a Quad-Core and Radeon 7640G, and I have no problems with the game or graphics. I use High settings, but not Ultra. I do have lower FPS in large zergs, but I think many people do. You can always avoid those, though you don’t really need great FPS when zerging a boss. Lol, everyone says you only auto-attack and walk away, anyway.
I play a bit of WvW, but usually not with a zerg.
You could always copy your .dat file, install it on her computer, and log into your account to find out how the game plays.
O…kay. Not sure what it is I’m winning, as the game seems rather open-ended, but given the choice to pay 20 dollars or enjoy 100 hours of game-play, I think I will opt for game-play. If it wasn’t enjoyable, I would have to ask myself why I am playing in the first place. Lol.