Guild Wars 2

Anet does not offer a service to recover deleted characters.

The original infinite tools were soul bound on equip for 800 gems. People complained and Anet changed them to account bound and allowed current owners to convert them to such through the black lion trader free of charge. At that point the price for new purchases increased to 1000 gems due to the tools being account bound. People with multiple copies of the same tool were given gem refunds if they requested them. I don’t expect them to be account wide anytime soon, if ever, unless the price goes up significantly and does not apply to current owners of said tools unless they pay for an account wide upgrade.

See sticky just above your post. https://forum-en.gw2archive.eu/forum/support/support/Please-Take-Care-with-In-Game-Mails/

I wasn’t putting words in your mouth. I never said you thought they were a government agency. I posted that because many people think they are. In fact according to their website it is the first thing they mention in regards to what people don’t know about the BBB. I also never said Anet was a an accredited member of the BBB, so stop putting words in my mouth. See how that works? I think the BBB has lost some credibility over the years. I don’t think their ratings carry the power you think they do. Read the Time article I linked. And this:

http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843

In my opinion they are basically an outdated version of Yelp that accepts “dues”. This day and age I’m guessing very few people consult the BBB before buying a product.

Again, I agree some areas of CS need improvement. I never argued that they didn’t.

Sal Headtosser.1879:

I’ll give them a little longer to work on my ticket and then turn to the BBB.

While I agree that support for GW1 needs improvement, I just want to clear something up because I see these threats posted time to time. The BBB is not a government agency. They have no power to act on behalf of the customer and they won’t attempt to do so. The BBB is non-profit business organization that is supported by dues from “accredited businesses”. Here are some facts about the BBB posted on their own website.

http://www.bbb.org/blog/2011/10/five-facts-you-didnt-know-about-the-bbb/

I post this because I think when people say they are going to the BBB they think they are reporting to some governing agency or an agency that will fight for their customer rights. That is not the case.

More interesting reading:

http://business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/

It was disabled due to a bug that awarded people with HoM rewards that didn’t earn them. There has been no announcement of when it will be fixed as far as I know.

I’m not condoning the lack of support for GW1 by any means. However, there is a lot of armchair lawyering going on in this thread. I’m sure Anet/NCSoft legal departments are well aware of their legal obligations.

There is nothing you can do by posting here. Posting on behalf of someone will not solve the problem. Support will not discuss account issues with anyone but the account owner. Your friend will have to maintain his dialog with support if they wish to recover their hacked account.

Exun.7825:

I thought it as a new feature for the forum.

The forum is not working as intended and not open to custom things like you suggest due to a fall out between the forum contractor and Anet:

https://forum-en.gw2archive.eu/forum/game/players/Forum-s-search-feature-doesn-t-work-A-tip/first#post4612877

The problem is deep within the technology behind the forum structure itself. Yes, we had a search engine in the beginning, but it was broken by our forum contractor in the course of working on other things. We no longer have a relationship with that contractor or his company, and someone else is not able to step into the system and fix the search engine because (1) our programmers are tasked with other essential work, (2) the forums run on a web framework with which most of our programmers are not familiar and (3) we’re investigating other options for forums and it would not be prudent to pour money into hiring someone to fix this as a short-term solution.

Gaile Gray.6029:

JustTrogdor.7892:

Oh and I liked the question where one of the answers was a misspelling. I had a professor that did that once on a true or false question where he spelled the name of a historic figure wrong by one letter and asked if the person was responsible for their creation. I looked at it for like 5 minutes trying to figure out if the professor made a typo. He didn’t and if you answered true you got the question wrong. Pure evil. HAHA

Evil? No, no, I assure you that was not the intention.

Ahh I bet it tripped up a lot of people and made them miss 1 out of 10.

Dye kits are a lot like BLC’s. They are a gamble. I bought a few myself and learned my lesson the hard way. You are best off just buying the dyes you want off the trading post.

DoctorWunderbar.5037:

So do we apply via email in the original post, in this thread, or by carrier pigeon…?

You can apply by emailing ForumSpecialist@Arena.Net

Here are the details what you need to include:

https://forum-en.gw2archive.eu/forum/info/news/Guild-Wars-2-Forum-Specialists-Program/first#post4600059

The application should be submitted via e-mail to the Forum Communications Team at ForumSpecialist@Arena.Net. The e-mail must contain the full application; no attachments can be accepted. The application should contain the following:

• Personal details: name, address, e-mail address, birth date
• How much time per week you currently devote to participating in the Guild Wars 2 Forums and your plans for conveying feedback to the ArenaNet Forum Communications Team
• Your history of playing Guild Wars 2 and any specific areas of interest (i.e. PvE, Dungeons, WvW, etc.)
• Link to your forum profile
• A list of all your Guild Wars 2 account display and user names
• Links to 3 forum posts made in the past 3 months that demonstrate your ability to provide good feedback as well as your community leadership
• Brief (no more than 100 word) description of why you wish to serve and why you would be a good Guild Wars 2 Forum Specialist

Malediktus.9250:

JustTrogdor.7892:

Malediktus.9250:

JustTrogdor.7892:

Malediktus.9250:

Still USA only and no 8000 gems per month. No thanks.

I honestly don’t think there is any loss to the community due to the fact you are not only ineligible but also not willing to volunteer even if you were.

Volunteering for companies just doesnt make any sense. Privatizing profits (—>Anet/Ncsoft) but socializing the losses (time and electricity in this case) doesnt make any sense to me.

Again, there is no loss to the community that you won’t ever be a forum specialist. It has nothing to do with your thoughts on getting compensated. Trust me.

Thats your opinion. I would hate to see you being a forum specialist, too.

Yes, indeed it is my opinion but having seen many of your posts over the years I stand by that opinion.

I agree I would be a horrible forum specialist as well. I’m way too opinionated, too eager to engage in arguments, and often tend to devalue what others have to say. That is why I didn’t volunteer and will never volunteer even though I am eligible. At least I am aware of that.

Malediktus.9250:

Still USA only and no 8000 gems per month. No thanks.

I honestly don’t think there is any loss to the community due to the fact you are not only ineligible but also not willing to volunteer even if you were.

I entered for my shot at “swag”. YOLO!!!!!!!!!!!!!!!!!!!!

Oh and I liked the question where one of the answers was a misspelling. I had a professor that did that once on a true or false question where he spelled the name of a historic figure wrong by one letter and asked if the person was responsible for their creation. I looked at it for like 5 minutes trying to figure out if the professor made a typo. He didn’t and if you answered true you got the question wrong. Pure evil. HAHA

Seera.5916:

Kraljevo.2801:

Gaile Gray.6029:

and thank him for his service.

No offense, but what service? Please pick someone that is active in WvW and on the forums.

Just because he wasn’t posting doesn’t mean he wasn’t doing what ANet asked him to do. The other specialists have chimed in to say that they is no rule that they have to be active on the forums.

Maybe not a rule but it is part of the job description.

https://forum-en.gw2archive.eu/forum/info/news/Guild-Wars-2-Forum-Specialists-Program/first#post4600059

Guild Wars 2 Forum Specialists generally are asked to engage in regular active discussion with the Guild Wars 2 community at large on the official Guild Wars 2 forums.

No one knows aside from Anet.

One transmute charge is only good for one transmutation. If you wish to transmute the skin again on other weapons/armor you will need more charges. Charges can be acquired either through the gem store or for fee by completing maps, sometimes from login rewards, and through PvP reward tracks.

https://forum-en.gw2archive.eu/forum/game/gw2/Communication-Issues/

Just 3 threads down from yours as of the time of this post.

Your boyfriend will have to wait to hear back from support. Posting here will not escalate response to his support request. Support responds to tickets in the order they are received. Unfortunately, the items taken from the guild bank will not be replaced.

Lol, now I think I have heard it all. Bad kitty!

Anyway, the only way you might get help is to contact support. Follow the support link at the top of the page then the submit a request link located at the top right of that page.

In the future I suggest you keep your evil kitty away from your keyboard and mouse. You wouldn’t want your cat accidentally deleting all your characters.

Inculpatus cedo.9234:

Of course, there is this Dev response about Forum Specialists, as well:

‘Based on their level of experience with the forums and the game, they’ll make a judgment on the quality of a topic and share it with the FCT who will do a second review and analyze it before relaying it to the devs’.

https://forum-en.gw2archive.eu/forum/game/gw2/Questions-on-the-Guild-Wars-2-Forum-Specialists-Program/page/3#post4601855

Now, perhaps, the Forum Specialists are not to state in what way they judge the quality of a topic, but it seems they are encouraged to make the judgment, nevertheless. I suppose it really all comes down to the FCT.

My last post on this so as to not totally derail the thread. You are quoting what forum specialists are expected to include in their reports to the FCT. My quote was how forum specialists are expected to engage with the community on the forums. I personally find it a bit disrespectful for a forum specialist to tell people their suggestions are boring and not useful. If the forum specialist feels that way fine, but that is why they can leave it out of their reports to the FCT if they so choose. Imagine if a red post stated something similar. People would be up in arms. Forum specialists by design are in a middle ground where they are representing both Anet and the players after all.

The message the forum specialist sends with such a post is, “Don’t waste time with minor QoL suggestions because I think they are boring and not useful.”

Personally, I find some of the suggestions interesting even if they are just minor QoL changes. Obviously the people making the suggestions didn’t find them useless or boring either.

Riku.4821:

Not to many useful suggestions that I can see, since a lot of them are boring QoL changes. But I’ll keep an eye on this forum.

https://forum-en.gw2archive.eu/forum/info/news/Guild-Wars-2-Forum-Specialists-Program/first#post4600059

Forum Specialist should try to stay objective and impartial in any discussions about the game in order to provide high-quality feedback that represents the views of the overall community, rather than expressing the specialist’s personal opinions.

Tag.3942:

Also, as someone who was actually worked for an ISP that provides TV Services, 99% of the time they will credit your account because they acknowledge lapses in the purchase system such as no PIN, which is why most providers have PIN functions on their equipment as a heads up.

TWC doesn’t. I know because I am a customer and buy movies often. No PIN required.

You still have yet to take ownership that the security flaw was of your own doing. I hope you didn’t leave your evil (ex)girlfriend near your wallet unattended. She may have used her phone to take pictures of your credit cards. Pizza on her!

Finally I am done with this. I’ve wasted too much time on you, the person responsible for the their own loss, that is even if your story is true. Again good luck on your campaign and select your future girlfriends wisely. Especially if you are going to leave your online accounts logged in and unattended.

Tag.3942:

Your statement is saying a stolen car can’t be used against you legally if it was left unlocked.

That’s a bit on the extreme side. But if we want to look at real world cases consider this. I invite someone into my home, I leave the room, go to bed or what ever and leave them unattended. While I am away they turn on my TV and continue to buy a bunch of pay per view movies through my cable provider. There is no confirmation code required. If I get the bill and call the cable company to complain guess what they are going to tell me? "The charges were authorized from your device. Please pay your bill as required. "

Again, you learned your lesson. It is your fault and your fault only that you left your account logged in, left it unattended with a person in your household that wished to cause you harm. I’m sorry you can’t take ownership of that. There is no way for Anet to tell if you intentionally deleted your characters for what ever reason or if your evil ex did. That is the bottom line.

You keep bringing up security. If your issue is that it should be harder for someone in your home to delete your characters then start a suggestion thread about that and suggest some kind of PIN code (as you mentioned earlier) on top of requiring login and typing character names.

I’m not going to argue with you about this anymore because what happened to you is your fault and your fault only. Like I said, I’m not even sure I buy your story. You invited an ex into your home, you stepped away from your logged in account for a few minutes for whatever reason leaving her alone with it, and when you came back she (someone that has never touched your PC as you stated) deleted all your characters out of spite. I’ve seen too many posts here like yours to buy into it. Sorry for your luck.

In the future be more careful who you allow around your computer with open access to your online accounts.

Like Andraus said, Google the name of the vista or the area the vista in. There will be a video for sure to show you the way. Some of them are not really minor jumping puzzles per say but the route to them is not so obvious.

You stated in your OP that you did not give your evil Ex access to your account. When you leave your account open and unattended in your household you are inadvertently giving access to your account to anyone in that household that may stumble across it. Sorry, but the fault is on you and your evil ex. Maybe you can take her to court.

Paragraphs would make your post more easy on the eyes.

Any GM can look at my account and see “Oh he re-installed and then he was in the log-in menu and suddenly all the characters were deleted”.

I doubt there is a way for Anet to tell if you reinstalled the game. I don’t think they track such things since an install is not necessarily tied to any individual account. Also, there is no way for them to tell if your story about your evil ex is true or if you “rage quit” or for some other reason like a free sever transfer and changed your mind, lack of judgment, or whatever deleted the characters yourself.

Instead it’s more of a lack of security that the players get punished for.

Yes, it was your direct lack of security. Next time you are in a situation where there is someone in your home that might try to cause you problems make sure you log out of the game when leaving your computer unattended. After all the end result is your fault not Anet’s.

I’ll be frank and state what I’m sure others are thinking as well. I don’t really believe your story about the “evil ex”. We see posts like this every few months, evil brothers, sisters, wives, cousins, grandparents, ex’s. I can’t find the thread anymore due to forum restructure but I think I even remember someone claiming their two year old deleted their characters. The end result is always the same. It is your fault for not securing your computer from the evil within your own home.

Someone could create a legendary, send it to a trusted friend or guild bank, pay for a rollback to before they did so recovering the original legendary, have the friend send the other back, sell them both on the TP for double profit. That’s just one example of how it could be abused.

Tag.3942:

IC.9234 I know you follow up on the forums but apparently you guys need to update what you have as the policy to reflect the actual company stance and not the general overview that doesn’t include what you guys tell people.

IC doesn’t work for Anet so I don’t think there is much she can do in that regard.

Yeah, you are most likely violating a lot of copyright laws and such with this.

You should seriously review this before you find yourself in a whole lot of trouble:

https://www.guildwars2.com/en/legal/guild-wars-2-content-terms-of-use/

May I use your art or images for items, such as clothing, toys, or other game-related goods?

Our art assets-be they concept art, in-game screenshots, verbal content, or renders-are all copyrighted materials. Their use is strictly prohibited unless approved in advance and in writing by ArenaNet.

You will see people offer up artwork for gold and money often in the community creations forum.

https://forum-en.gw2archive.eu/forum/community/creations

So it doesn’t appear to be a violation of the rules.

You will have to contact support. Follow the support link at the top of the page then the submit a request link located at the top right of that page. If your email was stolen I’d strongly suggest scanning your computer for virus/malware before doing so.

Happy reading:

https://www.wtfast.com/pages/faq/

Hmm. Just an idea to throw out there but if it is some kind of bugged cookie try using your browser’s private/incognito mode. Just an idea, not sure if it will make a difference. Or try disabling cookies temporarily.

Well you are most likely missing a field some place. I have submitted several tickets, the last one just the other day, and never once had to include my serial code.

Edit: The only other thing I can think of is that I have noticed that sometimes if your browser does autofill and you put your email in the email field sometimes it will also put it in the serial code field. That can cause the error as well. Make sure there is nothing in the serial code field.

Like I said make sure you fill out all the fields with an asterisk including the often overlooked “specific issues” drop down. Missing that field or others is known to provide that error.

You don’t need the serial code to submit a request. If you are getting that error you probably have not filled out all the required fields or might have overlooked the “specific issue” drop down menu which is also required.

You will need to contact support for assistance.

Yes, just make sure you put everything you want to keep in your bank first. Of course if the server you want to transfer to is full you will still have to wait for an opening.

Further reading:

https://wiki.guildwars2.com/wiki/World#Transferring

Support will often restore lost items in situations like yours but not the character. You will need to contact support following the support link at the top of the page then the submit a request link located on the top right of that page.

OP, I’d edit out your email address if I were you. Spammers use spiders that crawl the web to harvest publicly posted email addresses. So unless you want to get nailed with spam, I’d suggest removing it.

Deedrick.4372:

I got the sarcasm, I choose to ignore it so i could complain once again about how stupid April first with Anet is :P

I didn’t think the prank was the best thing since sliced bread but it was a one day event. So I managed to survive.

Alas, I am derailing this thread. So I will bow out now.

Deedrick.4372:

The rage on April 1st had nothing to do with being offended. Those were trolls….

That is exactly what I was pointing out. If you followed those threads many people were pretending to be offended because they didn’t like the prank. They were using it as an excuse to rage and sadly as an attempt to make their point that they didn’t like the prank more valid. I forgot to add the /sarcasm I guess. I thought the face was enough.

IEximius.9204:

Wait these tools are account bound?
I thought they were soulbound…. checking mine now…

Put them in your inventory and visit the black lion weapon specialist to convert to account bound.

Pockets.3201:

JustTrogdor.7892:

The confusion probably comes from the way the Bobblehead Laboratory works from last year’s prank. With that when it is used everyone has a bobblehead as viewed by the user and others can use it to receive the same results. It appears with the Aviator box only the user is seen in airplane mode.

That said, wasn’t the airplane mode supposed to be super offensive according to all the rage posted on April 1? Where is the rage and offense that this is being offered as a gem store item now?

Only the people who want to see it will see it now. Out of sight, out of mind.

Ahh, but it if was so offensive isn’t still offensive to sell such an item? Someone might accidentally interact with it and be offended.

The confusion probably comes from the way the Bobblehead Laboratory works from last year’s prank. With that when it is used everyone has a bobblehead as viewed by the user and others can use it to receive the same results. It appears with the Aviator box only the user is seen in airplane mode.

That said, wasn’t the airplane mode supposed to be super offensive according to all the rage posted on April 1? Where is the rage and offense that this is being offered as a gem store item now?

You can buy additional character slots from the gem store.

I would say at least an hour for the same map. It’s one thing to post it every now and then. However when you have several guilds doing it every 15-20 minutes or so it really pollutes chat, especially given the length of most guid spam recruitment messages. So if you see a flood of guild spam recruitment messages I’d defiantly wait until there was a significant break from them as well. That’s just me though.

Yes, you can buy the game using your own information. Once you get the email with the serial number you can send it to your friend and let them register their account. That is the most important part, let them register it using the serial code you send them. Once they do so they own the account.