Guild Wars 2

Did anyone else notice that this thread never actually got closed? I did and finally decided to call it out <.<

https://forum-en.gw2archive.eu/forum/support/mac/GW2-Not-working/first#post2139618

We’re still waiting for someone to follow up with us here!

FYI, this isn’t actually closed, nor is this sufficient Mac support that we are requesting here.

Please send a dev to us to explain the status of the Mac client AND the Mac forum page.

Honestly, I personally haven’t experienced any major issues that weren’t on my end (had router related disconnects constantly after launch of Mac client). If you do have any issues (trading post, graphics, error codes, etc), just follow these instructions:

1.) run software update to ensure all drivers and os are up to date.

2.) try repairing disk permissions via Disk Utility first. Then…

3.) repair the client install

Open Terminal

Type the following:

/applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair

You can copy and paste that in, but (check the dash) you must change the dash before the word USE or this will fail the forum shows an em dash (—), but it is supposed to be 2 consecutive en dashes (-). Run it and let it go until finished. FYI if you type the command yourself or paste it, they are 2 dashes (-) side by side… I’m noticing one sometimes looks like an em dash… It’s 2 en dashes though. (the dash before USE is 2 regular dashes)… Reiterated due to previous confusion about that dash on these forums.

4.)Perhaps after doing that, if it doesn’t work, you can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp issues, even without the previous steps

Mine is located under the hidden Library folder (navigate using finder, do not use spotlight to search)

/[yourharddrivename]/users/[yourusername]/library/application support/guild wars 2

You may want to copy/paste this folder to your desktop as a temporary back up, just in case.

Delete the contents of that specific folder (you should see files like this contained within “config, dyndata.dat, user.reg, userdef.reg, and folders p_drive and wineserver…namestuff…loca..[long name]” just to list a few), then re-run the client..

~~Your folder is probably hidden (as is the default). Hidden folders display as greyed out text and icons. I found this after googling:

http://m.wikihow.com/See-Hidden-Folders-on-Mac-OS-X-and-Other-Recent-Models

Others claim alt+clicking a file/folder unhides the contents, but that was never successful for me. At least the link has visuals for you. Hope it helps.

5.) check support.mac.com for instructions on how to reset your pram and smc.

6.) If none of this works, check the sticky and submit a ticket, then please come back here and start a post explaining your problem and report the fix that worked for you. These are pretty much the only fixes we have that Anet doesn’t have to guide us through.

If you have any issues downloading a patch, try changing the language in the top right corner to French or German. Then switch back to default after the download completes.

If you find any creative solutions to issues, post on the Mac forum to assist other Mac users. We only have each other right now!

Good luck to you and enjoy. Come back if you need anything, we’ll try to help if we can

https://forum-en.gw2archive.eu/forum/support/tech/Possible-fix-for-problem-downloads-patches/first#post2131634

Still relevant.

The language change seems to fix this issue for many. Look in the op right corner of your launcher and change it to French or German there, you can change it back to default after your download finally competes.

If it doesn’t work, file a ticket.

This issue is still occurring

Changing the language to French or German in the top right corner has been working for some experiencing this issue. You can change it back after the download completes.

It will redownload unfortunately, but many have confirmed that it works.

For the sake of the kittens… Why does no one from Anet read this!? Or even say “looking into it” 20 second response, hardly any time out of the busiest person’s day.

(“kittens” used intentionally here)

We’re like the forgotten step-children.

Seems like it.

Seems we have a mod reading and closing threads, but are they reading this one? Will this one ever be answered?

Find out on the next season of “Mac beta forums!”

Have you tried uninstalling your video card drivers and re-installing the most recent/updated drivers?

Any response at all to “why change the hawks to cliff bats in the ruins of rin” would be great… at least that would exhibit some level okittennowledgement.

Edit: really not sure why it says kitten o.O

Have you guys tried deleting your local.dat file? Check the tech support forum for the location on PC. Otherwise, I’d say submit a ticket.

This fix works for most tp issues on the mac (different file, similar in nature), not all, but most.

Are you on home network or public/university? (if public, might be an issue)

Try to temporarily disable your antivirus or firewalls, including on home network modem/router. You may want to use msconfig to temporarily disable any startup programs, then restart. Run as admin. or even try running in compatibility mode (try different settings).

If you just can’t get it, check the submit a ticket sticky and do so. Then post your actual fix back here.

May want to try deleting the local.dat file, then reloading the client. (search this forum for instructions on location)

Try changing the language in the top right corner to French or German until the download finishes completely, then put back to default. That’s helped a lot of others.

Have you guys checked your antivirus and firewalls? Also, you can try using msconfig to temporarily disable startup programs. You could also attempt the language change solution (French or German). Or even the dns change.

If you just can’t get it to go, maybe submit a ticket.

Yeah, sometimes the launcher hangs while trying to initiate a patch download. Just keep trying if it happens again. (I think I saw a dev mention another patch for tomorrow)

If it stalls while downloading, try changing the language in the top right corner to French or German, then back to English after it completes.

If you ever have a problem you can’t resolve by steps laid out in this forum, submit a ticket.

Just thought I’d start a place where we could pool our experiences and get a collection of how many actually experience this.

I get the mouse freezing issue constantly, had it for the last couple months…

I also get movement/skill stutter; for example, when I’m doing a jp, I stop between jumps and sometimes when I’m starting the next jump, nothing happens, so I try again and then just fall (it’s like she just tripped).

Other times, my cursor disappears or hangs in a spot like my mouse died.

I really thought this may have just been me and my computer lagging, but maybe others have this. Please post here if you do. And if you ever find a fix, post that here too please.

If others have this, I’ll submit a ticket and maybe you should too.

I get the mouse freezing issue constantly, had it for the last couple months… I really thought it was just me. I also get movement/skill stutter; for example, when I’m doing a jp, I stop between jumps and sometimes when I’m starting the next jump, nothing happens, so I try again and then just fall (it’s like she just tripped). Other times, my cursor disappears or hangs in a spot like my mouse died. I really thought that was just me! I’ll start a thread about it soon so we could pool our experiences in case someone figures it out.

Maybe someone will read it someday… ~cough~ Anet ~cough~

Would really like to know why the hawks in the Ruins of Rin were changed to Cliff Bats? I mean, that’s 3 hawks out of the hundreds throughout the world flashing all over the place plus ranger pets, why change them and not fix the issue or at least let us Mac peeps know you’re working on it?

Lots of things are being ignored

Welcome to our little support network and I’m glad you were able to recover your game.

Let’s keep trying for a response from our devs who so graciously brought this game to our macs!

Come on guys, come clean with us about the status of the Mac client!

More flashy hawks!

Just waiting on an acknowledgement.

Yes, as Trog said, we completely understand how the Mac client works, we also realise that it is in “beta” stage. But what we don’t understand is how they just completely ignore us and took support away from this forum 5 months ago. Did you read the first page and the letter posted by a user DJRiful?

We were also assured a follow up by a moderator over a month ago and we’ve received absolutely zero response.

As for the client itself and running under bootcamp, yep, we know it runs “better,” but honestly, it runs just fine on Mac and typically our minor bugs are actually easier to fix than the pc client. All we need is 6 different steps and if that doesnt work, well, then it’s either a hardware issue or something Anet needs to fix on their end. Not to mention, many of the Mac users playing this purchased the game to play on Mac, not pc. Telling them to install bootcamp, purchase windows, plus an antivirus (you’re just a fool to run windows without antivirus) is beyond worth it for any game for most. I personally did this prior to launch, but found it highly inconvenient to have to keep rebooting (changing os) to do anything. And, I hate windows and feel like I’ve betrayed my loyal computer by putting that garbage os on it (truly hate windows).

So, yeah, the fact that you want to blame transgaming is an excuse… This is anet’s product that they endorsed with support to the customers, so if transgaming isn’t fixing something, it’s because Anet isn’t asking them to… Or paying them to do so.

Therefore, this is still anet’s lack of support for the Mac client.

Have you tried using the dye remover on the boots, then closing the hero panel to save it? Afterwards, re-open the here panel and try to dye again.

I know this may not work, but it does help with dye issues, otherwise, I think you should file a ticket.

Might have to delete your local.dat file. Maybe search around this forum for instructions.

The lack of Mac support it truly disappointing

I don’t remember experiencing this in gw1.

Yes, another patch has gone by and these flashy hawks still exist.

But is this possibly the start of a fix or a passive acknowledgement of this issue?

Do I see Cliff Bats in place where hawks used to be? I’m still always keen to see an official acknowledgement though

OMG! I have minor… mostly likely inconsequential news. I think they may actually be aware of our shining hawks problem. It’s not “fixed” by any definition of the word, but it seems to have been passively acknowledged in game, shown here in the Ruins of Rin. Before and after photos of flashing hawks that are now cliff bats.

Could this be the start of a fix for us? Only time will tell. In the meantime, let’s keep posting!

They didn’t seem to even flinch… Probably couldn’t find a pulse either.

Sorry if you misunderstood, I meant I didn’t want to derail by posting a lengthy troubleshooting session is all. I was mostly commenting on trying to get you help for the party problem that many have recently started experiencing. I’m sure they’ll eventually get around to fixing our flashy hawks… Maybe in 6 more months (like the hints completion achieve problem many also experienced).

Anyway, just continuing to try and draw attention to our unread/unmoderated forum.

It truly would be nice to get some official acknowledgement here!

Nageth, not to debunk this thread, but check one of my other posts and try our usual troubleshooting steps, then if it’s still broke (hawk bug not included), file a ticket.

Ashley said to start posting our bugs on the bugs forum, but I’ve seen minimal support occurring there lately too. Lol if Mac players start hitting other parts of the forums, maybe we could chase the devs out of them… Eventually, they might find their way back over here… But considering they only have “a few devs with Mac experience”they’ll probably get lost wading through the corpses of long gone Mac players. I’m done holding my breath, I’ll keep being a pita for them, but I’m expecting very little at this point. I haven’t even played in the last 5 days

I’m a sad panda… A very discouraged panda.

Sorry those didn’t work. I suggest you check the submit a ticket sticky and do so… Then post your fix back here.

That doesn’t typically work! (very few had success with the dat file)

https://forum-en.gw2archive.eu/forum/support/tech/Possible-fix-for-problem-downloads-patches/first#post2083337

Try that or the dns solution. (changing your dns server, search the forums here for the post)

Sadly, I don’t think anyone from Anet is reading this. I highly recommend you file a ticket regarding this issue since it’s still getting worse for you. At least this way, they’ll hear about it again.

Lol, seems we get an even mix of French and german working. Glad that worked for you!

Lol I wish I could take credit, but I’m glad it helped you

I don’t know, it’s a pretty GPU/CPU intensive game. Besides, why watch a movie while playing? I know it’s annoying not to be able to have a browser open on one screen while playing on the other, but I wouldn’t call it game breaking. Just inconvenient.

Besides, this isn’t a “bug” more like a non-implemented feature.

I know a thing or two also… this bug was implemented on March 26th, I’ve reported it in-game about 30 times. It’s been reported on the mac forums, but since those haven’t been supported in 5 months now, it will never be seen there. I’ve also been on the tech support forums and had a dev recommend I come here. As a matter of fact, it seems that the mac client isn’t supported at all any more, so I figure a squeaky wheel will eventually get oiled. There have also been, oh let’s see, about 10 patches since then, including several major updates… So a daily post isn’t exactly spamming… just keeping it current considering the fact that us mac users are ignored regardless.

I have sympathy for them, but mac users are starting to feel a little like the unwanted step-child.

Still waiting on a promised answer on the mac forums… might as well at least post where someone may be looking.

No one really knows if this will ever be implemented. The devs and anet staff don’t really monitor this part of the forum any more, nor does it seem like there will be any further advancements made on the mac client. (considering we have broken graphics and such that haven’t been fixed or acknowledged in the last couple months)

I don’t think the pc client even has this option.

Sorry!

Le sigh, where are our devs?

Didn’t you know that’s the new fad for the industrial goths!? Maybe it’s intended ;p

Jkjk, glad you found that, it’s such a cool top.

I can’t believe this is still going unacknowledged. Will be posting pics again starting tomorrow.

A person on the Mac forums had this issue and he said “changing the language in the top right corner caused the whole patch to re-download and complete” he did note that Spanish did not work, but FRENCH did. Once it finishes downloading, you can change the language back to your default. (the devs recommend leaving the client run 10-20 minutes to re-initialize an alternate download, but some peeps have reported it can take up to overnight plus a few more hours on top of that)

This may or may not work for you, but several peeps have reported German to work also.

Please post back and let me know if this works for you.

I believe more peeps experience the unresponsive trading post than the anti-botting error. Everyone I know experiences periods of a non-loading tp, myself especially. Sometimes it will be working, I close the panel… Remember I wanted to do something else and nothing. Restart required. I’d say non-functioning is worse than limited function.

Guess they’re still not reading this? Le sigh!