The problem is, this forum for Mac is not supported by Anet any longer.
So, who did you talk to (what support)? Was it through a ticket?
Have you tried all of the standard Mac fixes (software update, repair permissions, repair client, disable antivirus and firewalls, delete the gw2 folder contents, etc)? If not, I can post instructions of them for you.
Also, you can roll the dice and try your luck on the pc tech support forum… But we tend to get ignored or told to come back here. And they keep getting help for this same issue including some with solutions.
I’m sorry you’re experiencing this issue, but for us maccies, tickets are truly our only option
That’s why we need to keep submitting reports/tickets where they can see them… And the forum for Mac is not that place sadly
A few more suggestions from a dev on the pc forums that may or may not help:
-Clean installation of the latest video card drivers (never had to do this on a Mac)
-Remove router/disable SPI Firewall (less common but this has been known to fix black screen issues)
-Delete local.dat file + Repair (Mac equivalent noted above)
-DirectX update (not Mac related since we have a cider port, that’s on their end)
-Delete gw2cache folder (noted above)
-Changing your in-game resolution (easy enough to try if you do get in, if not, that’s going to require work… And probably a ticket so I don’t mess it up on you)
Again, l hope something in one of these posts works, keep me updated here
Tab never fixed it for me
Attachments:
(edited by Kyllaa.1385)
Hi everyone,
Thanks for bringing this to our attention. We will forward your message to the team so they know about the concerns of the Mac Users. Also, we would like to say sorry if we caused you any kind of trouble.
Again, thanks for bringing this to our attention. Please rest assured that your message will be forwarded.
To prevent this thread from derailing, as we have taken notice of it we are going to move it to the Mac client subforum.
Thanks for your understanding
Please, we’re still waiting… 2 weeks now! Just close these forums already and be done with it. Please stop torturing us with solitary confinement
Lol, I completely understand. Same boat, I have boot camp and feel like I betrayed my computer putting windows on it.
As for the error, I got that a bit too just after the culling update, but I haven’t gotten but one time… Granted, I haven’t had much time to play larger scale stuff in the last few weeks sadly. And this error is just us maccies.
I do have an easier time in those fights since I modified some settings on my router (don’t get as much slow down and choppiness which would always occur before a crash with error), but that may be completely unrelated. But I can say, it made a huge difference even before the culling update… I could heal!!! Once… Then die ;p
Why don’t you submit a ticket? At least then they could see more samples from Mac peeps which is severely lacking due to lack of support on this forum. Check the sticky, do it, and come back here and post what fixed it for you please
(edited by Kyllaa.1385)
Wow yeah, that was running hot! Glad you found the issue and double checked the temps before any serious damage was done… But mostly easy fix for that, yay! Bet you can’t wait to enjoy the game shutdown free
Usually a client restart fixes that. (it is a silly looking bug lol, but frustrating at time too) I usually get it (when I actually get it to occur, hasn’t been much lately) following a code 7 disconnect or some other random crash that sends me back to the character select screen. Rarely do I get it upon lading the client, if ever. If a restart doesn’t fix it, you can try these steps: (read full instructions before trying)
Deleting the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many t kitten ues and some graphics issues
Mine is located under the hidden Library folder (navigate using finder, do not use spotlight to search)
/[yourharddrivename]/users/[yourusername]/library/application support/guild wars 2
You may want to copy/paste this folder to your desktop as a temporary back up, just in case.
Delete the contents of that specific folder (you should see files like this contained within “config, dyndata.dat, user.reg, userdef.reg, and folders p_drive and wineserver…namestuff…loca..[long name]” just to list a few), then re-run the client..
~~Your folder is probably hidden (as is the default). Hidden folders appear as greyed out text and icons. I found this after googling:
http://m.wikihow.com/See-Hidden-Folders-on-Mac-OS-X-and-Other-Recent-Models
Others claim alt+clicking a file/folder unhides the contents, but that was never successful for me. At least the link has visuals for you. Hope it helps.
This will reset your graphics setting and sound setting I believe. But if it doesn’t work, check the sticky to submit a ticket, then do so. Please come back here and post the fix that worked for you. Let me know.
This is a bit disappointing. I know it’s my fault for not paying attention prior to buying it, but I didn’t realise it was soul bound on use either (unlike every other gathering tool in the game). I have 8 characters and was very excited to not have to keep a ton of picks around for each char (as with sickles and axes too). I could just switch this among them and never have to worry about moving to a new zone and having the wrong level pick on and accidentally destroying ore.
That’s why I bought this… One less thing to worry about. Even the advert says “never run out of mining picks again” I actually thought that truly meant never… Sucks, now I have to decide which character actually gets it
Great concept, account bound would’ve been brilliant though!
…first world problems, right?!
This is always an on and off issue with the tp. For me restarting the client helps, but on occasion, waiting it out is all that works. Sometimes just deleting the contents of one single folder fixes most t kitten ues (it fixed my inability to buy gems), you may want to read all steps, but try that one first.
I’ll post the list of basic troubleshooting steps for Mac, but if they don’t work, view the submit a ticket sticky and do so, then come back here with what did work for you. [length warning]
I’ve read some posts that t kitten ues may be caused by firewalls and/or anti virus programs. You may want to ensure that gw2 has exceptions made for those. You can troubleshoot by temporarily disabling these and try to recreate the issue (this includes router firewalls also).
Here is something to try if you are on a home/personal network, it will not work if it is a university or public connection, use the instructions or code 7.x:
https://en.support.guildwars2.com/app/answers/detail/a_id/8994/~error-codes
I personally use QoS with priority set to high. Port forwarding requires static ip addresses.
Fixing gw2 steps:
1.) run software update to ensure all drivers and os are up to date.
2.) try repairing disk permissions via Disk Utility first. Then…
3.) repair the client install
Open Terminal
Type the following:
/applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair
You can copy and paste that in, but (check the dash) you must change the dash before the word USE or this will fail the forum shows an em dash (—), but it is supposed to be 2 consecutive en dashes (-). Run it and let it go until finished. FYI if you type the command yourself or paste it, they are 2 dashes (-) side by side… I’m noticing one sometimes looks like an em dash… It’s 2 en dashes though. (the dash before USE is 2 regular dashes)… Reiterated due to previous confusion about that dash on these forums.
3.)Perhaps after doing that, if it doesn’t work, you can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many t kitten ues, even without the previous steps
Mine is located under the hidden Library folder (navigate using finder, do not use spotlight to search)
/[yourharddrivename]/users/[yourusername]/library/application support/guild wars 2
You may want to copy/paste this folder to your desktop as a temporary back up, just in case.
Delete the contents of that specific folder (you should see files like this contained within “config, dyndata.dat, user.reg, userdef.reg, and folders p_drive and wineserver…namestuff…loca..[long name]” just to list a few), then re-run the client..
~~Your folder is probably hidden (as is the default). Hidden folders appear as greyed out text and icons. I found this after googling:
http://m.wikihow.com/See-Hidden-Folders-on-Mac-OS-X-and-Other-Recent-Models
Others claim alt+clicking a file/folder unhides the contents, but that was never successful for me. At least the link has visuals for you. Hope it helps.
4.) If none of this works, check the sticky and submit a ticket, then please come back here and report the fix that worked for you.
Hope this helps. Please follow up with what worked for you
I recommended that first too
Nice, awesome to see a fix so quickly!
As a heads up, I don’t know anything about your system, but I found this post recently about a similar issue:
“Hey Guys,
I had a similar issue with crashing after hitting the play button. Like you, nothing appeared to have changed however the problem was tracked down to a program used with AMD radeon graphics cards called ASUS GamerOSD. Uninstalling this program fixes the problem.”
Maybe if anyone else has the issue and that first suggestion doesn’t work, maybe they have this problem.
Many peeps get the issue where the trading post hangs and most times, it doesn’t recover unless you restart the client. Sometimes, restarting doesn’t work either and you just have to wait it out.
I’ve read other reports that t kitten ues may be caused by firewalls and/or anti virus programs. You may want to ensure that gw2 has exceptions made for those. You can troubleshoot by temporarily disabling these and try to recreate the issue (this includes router firewalls also).
Here is something to try if you are on a home/personal network, it will not work if it is a university or public connection, use the instructions or code 7.x:
https://en.support.guildwars2.com/app/answers/detail/a_id/8994/~error-codes
I personally use QoS with priority set to high. Port forwarding requires static ip addresses.
You may also wish to try these basic Mac client troubleshooting steps also (length warning):
1.) run software update to ensure all drivers and os are up to date.
2.) try repairing disk permissions via Disk Utility first. Then…
3.) repair the client install
Open Terminal
Type the following:
/applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair
You can copy and paste that in, but (check the dash) you must change the dash before the word USE or this will fail the forum shows an em dash (—), but it is supposed to be 2 consecutive en dashes (-). Run it and let it go until finished. FYI if you type the command yourself or paste it, they are 2 dashes (-) side by side… I’m noticing one sometimes looks like an em dash… It’s 2 en dashes though. (the dash before USE is 2 regular dashes)… Reiterated due to previous confusion about that dash on these forums.
3.)Perhaps after doing that, if it doesn’t work, you can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many t kitten ues, even without the previous steps
Mine is located under the hidden Library folder (navigate using finder, do not use spotlight to search)
/[yourharddrivename]/users/[yourusername]/library/application support/guild wars 2
You may want to copy/paste this folder to your desktop as a temporary back up, just in case.
Delete the contents of that specific folder (you should see files like this contained within “config, dyndata.dat, user.reg, userdef.reg, and folders p_drive and wineserver…namestuff…loca..[long name]” just to list a few), then re-run the client..
~~Your folder is probably hidden (as is the default). I found this after googling:
http://m.wikihow.com/See-Hidden-Folders-on-Mac-OS-X-and-Other-Recent-Models
Others claim alt+clicking a file/folder unhides the contents, but that was never successful for me. At least the link has visuals for you. Hope it helps.
4.) If none of this works, check the sticky and submit a ticket, then please come back here and report the fix that worked for you.
Good luck to you guys and please let me know if anything works for you.
(edited by Kyllaa.1385)