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CLIENT WONT OPEN DATE 250913

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Posted by: Xystus.3241

Xystus.3241

Could be several things. I would try the following before starting the game.

Delete the file C:\Users\<username>\Documents\Guild Wars 2\local.dat
Then run the game with the -repair option.
http://wiki.guildwars2.com/wiki/Command_line_arguments

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Overheating/logged out for Laptop Users?

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Posted by: Xystus.3241

Xystus.3241

Overheating would generally cause a BSOD before any permanent damage is caused. If you are being booted back to the character selection screen; its most likely a connection issue somewhere on the path(and including) you and ArenaNet.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

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Posted by: Xystus.3241

Xystus.3241

multani.1452,

No surprise there. The internet, when a large backbone has issues; basically have to ride it out =/

I’ve been there numerous times with Level3 and their Chicago hop. Back during my WoW raiding days (2005-2011); I can remember 3 or 4 times when their link from Chicago down to their servers in Texas was crap. It effected almost everyone east of the Mississippi and north of Kentucky that played on the Central time servers.

I kind of forgot about some of these websites; but its good data.
http://www.internetpulse.net/Main.aspx?OriginLevel=0&DestinationLevel=0

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crash during Tequatl fight

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Posted by: Xystus.3241

Xystus.3241

That address is owned by Amazon and part of the cloud. Which ncsoft and anet do use. I believe these forms are hosted there.
http://whatismyipaddress.com/ip/207.171.187.118

Looking around, it appears legit.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

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Posted by: Xystus.3241

Xystus.3241

The 89 may not be reporting correct, because the following ops, ICMP traffic is blocked. Therefore, not sure how good that is. I could try resetting the modem. Even then, Level3 has some aweful latency; which you may have to ride out.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

PC turns off after recent hotfix

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Posted by: Xystus.3241

Xystus.3241

I will add this. I had a spike in my CPU temp last night. Nothing “overheated”, but a very fast and sudden rise; 1 core jumped from about 55 to 69. My system; in order to prevent a failure; starting throttling my CPU; then returned to normal.

In the past, I had this happen twice with the latest nVidia drivers and bluescreened with the nvidia file listed. I’ve reverted back to the May 23, 2013 drivers and haven’t bluescreened.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crash during Tequatl fight

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Posted by: Xystus.3241

Xystus.3241

My bad… I opened his Log FILE which is out of memory… The OP text however, is not related to that, which was what I went by

LOL. I did the same thing too after your last comment.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crash during Tequatl fight

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Posted by: Xystus.3241

Xystus.3241

He’s not hitting the 32bit limit, and he’s not using a 32bit OS as shown by the log he posted… “OSVersion: Windows 6.1 (64 bit)”

Ah yes, but the application is 32-bit. 32-bit applications run on 64bit windows through the WoW64(Windows on Windows). The game client is still stuck only using 3+gigs. Most games are only 32-bit binaries; BF3 had a similar issue when it was first released; although more rare.

Hopefully they are looking at the client and attempting to figure out why it will use more memory that its allocated.

Indeed. Except he’s nowhere NEAR the 4gig limit of 32bit apps in 64bit OS…

—> Process Memory <—
Private: 1295MB
WorkingSet: 1186MB
PeakWorkingSet: 1397MB
PageFaults: 4896020

So no sorry, this simply is not a case of running out of memory… Also, the exception would be diffrent if that was the case… Memory limit errors have either “Out of memory”, “Out of virtual memory”, or “Could not WRITE to memory at address X”… This is a READ error, which is either a result of a bug in the software itself, a corrupt file, or a hardware error… If it always happens at a specific place in a game, then hardware can pretty much be ruled out as it would be much more random if it was… Then the remaining two options are corrupt files, or software bugs…

Fancia,

I stand correct.

However, this date is just wrong:
When: 2012-05-15T01:01:34Z 2012-05-14T18:01:34-07:00
That would have been during beta.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crashing in-game allot

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Posted by: Xystus.3241

Xystus.3241

Ysengrin.6428,

That would be crazy if that were the case.
If you think it maybe tied to a particular animation, I guess you could find an elementalist; hit a dungeon and have him go through his spells.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

PC turns off after recent hotfix

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Posted by: Xystus.3241

Xystus.3241

Yes I did I. I explained the two most common occurances of a system shutdown. The fact is a game will not cause a system to power off. No matter what other games you try or software, if for any reason a system powers off it has a fault.

Even when hardware is not warm to the touch the thermal diode inside can be overheated or damaged causing a shutdown. Similarly if a sub-standard PSU is used, and the system draws more amps than it can supply it will also shutdown.

And 62c while gaming is on the high side for a CPU. A graphics card can take that heat no problem, but a CPU should in general never go above 55c at load.

I wouldn’t say that. Most laptop cpus are designed to handle a bit more than that. Technically mine has an operating max of 100c. I would say under 85c, although not ideal, should be operational

However, Lexandro is correct. The game CANNOT make a system power off. Starting with Vista, Microsoft has placed several “layers” of protection between the application layer (where the game is running) and the kernel and hardware layers. The game should crash first and provide an error log before ever getting to a point of causing hardware issues.

Not to say it couldn’t be a “perfect storm” type scenario. The game is requesting X amount of resources, X isn’t available and instead of Windows killing the game; a bug exists where it keeps going and has a hardware fault.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crash during Tequatl fight

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Posted by: Xystus.3241

Xystus.3241

He’s not hitting the 32bit limit, and he’s not using a 32bit OS as shown by the log he posted… “OSVersion: Windows 6.1 (64 bit)”

Ah yes, but the application is 32-bit. 32-bit applications run on 64bit windows through the WoW64(Windows on Windows). The game client is still stuck only using 3+gigs. Most games are only 32-bit binaries; BF3 had a similar issue when it was first released; although more rare.

Hopefully they are looking at the client and attempting to figure out why it will use more memory that its allocated.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

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Posted by: Xystus.3241

Xystus.3241

C:\Users\user>pathping 206.127.159.231

Tracing route to 206-127-159-231.plaync.com [206.127.159.231]
over a maximum of 30 hops:
0 004PC024.olg.inspot.gr [85.196.60.174]
1 77-4-2.static.cyta.gr [77.69.4.2]
2 85.196.0.129
3 gi0-3.vxr2.skg.synapsecom.gr [78.108.32.70]
4 gi9-3.ccr01.skg01.atlas.cogentco.com [149.11.72.21]
5 te4-2.ccr01.sof02.atlas.cogentco.com [154.54.58.77]
6 te3-2.ccr01.beg01.atlas.cogentco.com [154.54.73.97]
7 te4-1.ccr01.zag01.atlas.cogentco.com [154.54.73.77]
8 te0-2-0-4.ccr21.vie01.atlas.cogentco.com [154.54.62.37]
9 xe-5-1-0.bar2.Vienna.Level3.net [4.68.70.125]
10 ae-0-11.bar1.Vienna1.Level3.net [4.69.153.149]
11 ae-12-12.ebr2.Frankfurt1.Level3.net [4.69.153.146]
12 ae-63-63.csw1.Frankfurt1.Level3.net [4.69.163.2]
13 * * *
Computing statistics for 300 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 004PC024.olg.inspot.gr [85.196.60.
174]
0/ 100 = 0% |
1 3ms 0/ 100 = 0% 0/ 100 = 0% 77-4-2.static.cyta.gr [77.69.4.2]

0/ 100 = 0% |
2 12ms 0/ 100 = 0% 0/ 100 = 0% 85.196.0.129
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% gi0-3.vxr2.skg.synapsecom.gr [78.1
08.32.70]
0/ 100 = 0% |
4 11ms 0/ 100 = 0% 0/ 100 = 0% gi9-3.ccr01.skg01.atlas.cogentco.c
om [149.11.72.21]
0/ 100 = 0% |
5 38ms 0/ 100 = 0% 0/ 100 = 0% te4-2.ccr01.sof02.atlas.cogentco.c
om [154.54.58.77]
0/ 100 = 0% |
6 20ms 0/ 100 = 0% 0/ 100 = 0% te3-2.ccr01.beg01.atlas.cogentco.c
om [154.54.73.97]
0/ 100 = 0% |
7 51ms 0/ 100 = 0% 0/ 100 = 0% te4-1.ccr01.zag01.atlas.cogentco.c
om [154.54.73.77]
0/ 100 = 0% |
8 27ms 0/ 100 = 0% 0/ 100 = 0% te0-2-0-4.ccr21.vie01.atlas.cogent
co.com [154.54.62.37]
0/ 100 = 0% |
9 39ms 0/ 100 = 0% 0/ 100 = 0% xe-5-1-0.bar2.Vienna.Level3.net [4
.68.70.125]
0/ 100 = 0% |
10 38ms 0/ 100 = 0% 0/ 100 = 0% ae-0-11.bar1.Vienna1.Level3.net [4
.69.153.149]
1/ 100 = 1% |
11 41ms 1/ 100 = 1% 0/ 100 = 0% ae-12-12.ebr2.Frankfurt1.Level3.ne
t [4.69.153.146]
0/ 100 = 0% |
12 40ms 1/ 100 = 1% 0/ 100 = 0% ae-63-63.csw1.Frankfurt1.Level3.ne
t [4.69.163.2]

Trace complete.

This is from the netcafe i playing when i am not at home..still have the same lag issues when iam at home.ill do the same from my homepc at weekend

Nothing to big here. However, it doesn’t go all the way to the ncplay network; can’t be sure.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

since yesterday i have about 500 ping in game. either instance or open world. sometimes, spikes of 5 to 8 seconds (!) lag.
have died numerous times because of it.
[spoiler]C:\Users\XXX>pathping 64.25.47.116

Tracing route to 64.25.47.116 over a maximum of 30 hops

0 asusn55sl.home [192.168.1.3]
1 zonhub.home [192.168.1.1]
2 10.7.255.254
3 10.137.200.161
4 10.255.48.78
5 195.219.185.45
6 80.231.158.30
7 if-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
8 if-1-2.tcore1.L78-London.as6453.net [80.231.130.121]
9 if-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
10 195.219.83.102
11 vl-3603-ve-227.csw2.London1.Level3.net [4.69.166.153]
12 ae-59-224.ebr2.London1.Level3.net [4.69.153.141]
13 ae-21-21.ebr2.Frankfurt1.Level3.net [4.69.148.186]
14 * ae-82-82.csw3.Frankfurt1.Level3.net [4.69.140.26]
15 ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
16 195.16.161.58
17 206-127-157-86.plaync.com [206.127.157.86]
18 206-127-157-102.plaync.com [206.127.157.102]
19 64.25.47.116

Computing statistics for 475 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 asusn55sl.home [192.168.1.3]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% zonhub.home [192.168.1.1]
0/ 100 = 0% |
2 7ms 89/ 100 = 89% 89/ 100 = 89% 10.7.255.254
0/ 100 = 0% |
3 —- 100/ 100 =100% 100/ 100 =100% 10.137.200.161
0/ 100 = 0% |
4 —- 100/ 100 =100% 100/ 100 =100% 10.255.48.78
0/ 100 = 0% |
5 11ms 0/ 100 = 0% 0/ 100 = 0% 195.219.185.45
0/ 100 = 0% |
6 38ms 0/ 100 = 0% 0/ 100 = 0% 80.231.158.30
0/ 100 = 0% |
7 42ms 0/ 100 = 0% 0/ 100 = 0% if-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
0/ 100 = 0% |
8 44ms 0/ 100 = 0% 0/ 100 = 0% if-1-2.tcore1.L78-London.as6453.net [80.231.130.121]
0/ 100 = 0% |
9 41ms 0/ 100 = 0% 0/ 100 = 0% if-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
0/ 100 = 0% |
10 48ms 0/ 100 = 0% 0/ 100 = 0% 195.219.83.102
0/ 100 = 0% |
11 46ms 0/ 100 = 0% 0/ 100 = 0% vl-3603-ve-227.csw2.London1.Level3.net [4.69.166.153]
0/ 100 = 0% |
12 47ms 0/ 100 = 0% 0/ 100 = 0% ae-59-224.ebr2.London1.Level3.net[4.69.153.141]
7/ 100 = 7% |
13 67ms 11/ 100 = 11% 4/ 100 = 4% ae-21-21.ebr2.Frankfurt1.Level3.net [4.69.148.186]
0/ 100 = 0% |
14 67ms 13/ 100 = 13% 6/ 100 = 6% ae-82-82.csw3.Frankfurt1.Level3.net [4.69.140.26]
0/ 100 = 0% |
15 182ms 13/ 100 = 13% 6/ 100 = 6% ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
0/ 100 = 0% |
16 71ms 7/ 100 = 7% 0/ 100 = 0% 195.16.161.58
4/ 100 = 4% |
17 —- 100/ 100 =100% 89/ 100 = 89% 206-127-157-86.plaync.com [206.127.157.86]
0/ 100 = 0% |
18 —- 100/ 100 =100% 89/ 100 = 89% 206-127-157-102.plaync.com [206.127.157.102]
0/ 100 = 0% |
19 227ms 11/ 100 = 11% 0/ 100 = 0% 64.25.47.116

Trace complete.

C:\Users\xxx>[/spoiler]

2 7ms 89/ 100 = 89% 89/ 100 = 89% 10.7.255.254

Not sure that is reporting correctly. That’s a pretty big loss at your modem. We are seeing upwards of 13% before it hits plaync network.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

(edited by Xystus.3241)

Lag Issues [Consolidated]

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Posted by: Xystus.3241

Xystus.3241

Microsoft Windows [Version 6.2.9200]
© 2012 Microsoft Corporation. All rights reserved.

C:\windows\system32>pathping 64.25.33.51:0
Unable to resolve target system name 64.25.33.51:0.

C:\windows\system32>pathping 64.25.33.51

Tracing route to 64.25.33.51 over a maximum of 30 hops

0 Elk.gateway.2wire.net [192.168.1.76]
1 homeportal [192.168.1.254]
2 108-249-20-3.lightspeed.clmasc.sbcglobal.net [108.249.20.3]
3 * * 99.131.77.26
4 * * *
Computing statistics for 75 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Elk.gateway.2wire.net [192.168.1.7
6]
2/ 100 = 2% |
1 6ms 2/ 100 = 2% 0/ 100 = 0% homeportal [192.168.1.254]
1/ 100 = 1% |
2 32ms 3/ 100 = 3% 0/ 100 = 0% 108-249-20-3.lightspeed.clmasc.sbc
global.net [108.249.20.3]
97/ 100 = 97% |
3 —- 100/ 100 =100% 0/ 100 = 0% 99.131.77.26

Trace complete.

C:\windows\system32>

We can’t see beyond hop 3. However, seeing packet loss, even at 2% and 3% from your computer to your modem and modem to your provider; I would reset the modem. If you keep seeing the packet loss, have SBC take a look at your connection. Really shouldn’t be seeing packet loss there.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

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Posted by: Xystus.3241

Xystus.3241

3 29 ms 28 ms 28 ms 122.2.135.109.pldt.net [122.2.135.109]
4 30 ms 28 ms 28 ms 210.213.130.110.static.pldt.net [210.213.130.110
]
5 29 ms 29 ms 28 ms 210.213.130.141.static.pldt.net [210.213.130.141
]
6 189 ms 188 ms 189 ms POS1-0-0.IG4.SAC1.ALTER.NET [152.179.125.129]
7 191 ms 229 ms 199 ms 0.xe-7-1-2.XT2.SAC1.ALTER.NET [152.63.48.125]
8 234 ms 233 ms 234 ms 0.ae1.XT4.DFW9.ALTER.NET [140.222.225.49]
9 234 ms 240 ms 235 ms GigabitEthernet5-0-0.GW12.DFW9.ALTER.NET [152.63
.97.90]
10 229 ms 228 ms 227 ms 65.205.119.210
11 228 ms 225 ms 225 ms 64.25.32.9
12 228 ms 229 ms 227 ms 64.25.32.26
13 230 ms 230 ms 229 ms 64.25.32.82
14 227 ms 227 ms 226 ms 64.25.40.16

Routed through alter.net now

That is a pretty large hop between 5-6. Without seeing packet loss %, I cannot be sure. However, I would be willing to bet you are seeing packet loss on ALTER before you hit the GW2 network.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Here is my report..noticed rubber banding starting last week and continuous up till today

7 56ms 0/ 100 = 0% 0/ 100 = 0% 4.59.197.34
6/ 100 = 6% |
8 32ms 6/ 100 = 6% 0/ 100 = 0% 64.25.32.9
94/ 100 = 94% |
9 —- 100/ 100 =100% 0/ 100 = 0% 64.25.32.26
0/ 100 = 0% |
10 —- 100/ 100 =100% 0/ 100 = 0% 64.25.32.82

Trace complete.

C:\Users\XXXX>

multani.1452,

I would submit a ticket to ANET; 6% would be noticeable. Most likely a peering issue between Level3 and ANET, but they may be able to take a look at it.

a little new to this….ingame ticket?..

No, a support ticket: https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crashing in-game allot

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Posted by: Xystus.3241

Xystus.3241

With the removal of culling; we are seeing the OOM more frequently. The fact that you do not crash if you lower your settings is not surprising. You may want to try just lowering the textures a bit, disable shadows and reflections and seeing if that helps. Instead of high/ultra, go to medium.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crashing in-game allot

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Posted by: Xystus.3241

Xystus.3241

not over clocked and i have a 2 day old fresh install of win7pro with no AV software to speak of.

I am thinking my memory might be bad? is that possible?

Oh yes. Memory is usually one of the first things to go. Depending on the manufacture, lifespan varies drastically. I had some gaming ram that never gave me problems. Some cheap dell knockoff ram not last a year.

I would go here and download/burn an CD of Memtest86. You may need to run it a few times to find any errors. http://www.memtest86.com/

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crashing in-game allot

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Posted by: Xystus.3241

Xystus.3241

Frustrating as hell! It make me not play often as I like to because of this issue! I’m getting the error below, just today, it happened more then 10 times..

Anet, please advise ASAP..

—> Crash <—
Assertion: (m_dims.x == highResDims.x >> 1) && (m_dims.y == highResDims.y >> 1)
File: ..\..\..\Engine\Gr\Dx9\Dx9Tex.cpp(1154)
App: Gw2.exe
Pid: 3108
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 23822
When: 2013-09-22T22:03:03Z 2013-09-22T15:03:03-07:00
Uptime: 0 days 0:05:42
Flags: 0

Try re-installing your DirectX
http://www.microsoft.com/en-us/download/details.aspx?id=35

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crash on startup

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Posted by: Xystus.3241

Xystus.3241

http://wiki.guildwars2.com/wiki/Running_the_game

This lists the specs; which is a Core2 Duo 2.0GHZ or greater. I’m surprised it was even playable before. But yes, you need at least a new CPU.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Error Code 42:1000:7006:891

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Posted by: Xystus.3241

Xystus.3241

Vispeck, next time you get disconnected, follow the instructions here: https://forum-en.gw2archive.eu/forum/support/tech/Lag-Issues-Consolidated and post a pathping. Let’s see where we can find the issue.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Here is my report..noticed rubber banding starting last week and continuous up till today

7 56ms 0/ 100 = 0% 0/ 100 = 0% 4.59.197.34
6/ 100 = 6% |
8 32ms 6/ 100 = 6% 0/ 100 = 0% 64.25.32.9
94/ 100 = 94% |
9 —- 100/ 100 =100% 0/ 100 = 0% 64.25.32.26
0/ 100 = 0% |
10 —- 100/ 100 =100% 0/ 100 = 0% 64.25.32.82

Trace complete.

C:\Users\XXXX>

multani.1452,

I would submit a ticket to ANET; 6% would be noticeable. Most likely a peering issue between Level3 and ANET, but they may be able to take a look at it.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Grim>pathping 206.127.159.105

Tracing route to 206-127-159-105.plaync.com [206.127.159.105]
over a maximum of 30 hops:
0 Wafflecopter [192.168.1.2]
1 192.168.1.1
2 cpc8-brom10-2-0-gw.16-1.cable.virginmedia.com [82.44.72.1]
3 wolv-core-2a-ae7-616.network.virginmedia.net [80.3.145.241]
4 manc-bb-1c-ae12-0.network.virginmedia.net [213.105.159.141]
5 * * *
Computing statistics for 100 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Wafflecopter [192.168.1.2]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 20ms 0/ 100 = 0% 0/ 100 = 0% cpc8-brom10-2-0-gw.16-1.cable.virg
inmedia.com [82.44.72.1]
0/ 100 = 0% |
3 13ms 0/ 100 = 0% 0/ 100 = 0% wolv-core-2a-ae7-616.network.virgi
nmedia.net [80.3.145.241]
0/ 100 = 0% |
4 18ms 0/ 100 = 0% 0/ 100 = 0% manc-bb-1c-ae12-0.network.virginme
dia.net [213.105.159.141]

Trace complete.

Grimmysaur,

unfortunately after step5, ICMP traffic is blocked and therefore cannot see where the issue exists.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

This week-end has been quite peacefull for me, almost no lag compared to what it used to be this week.
Some people suggested me that the iOS7 release and download by billions of people may have be the root cause of the overall lag. Is that credible?

I would seriously hope it wouldn’t. However, in larger areas(like Dallas, where the GW2 servers are located), Verizon could have been messing around with routing and bandwidth availability to support a large upgrade. Is there a chance? Yes.

I would more likely believe it was network upgrades/maintenance and shaking out the issues afterwards.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

BSOD after last patch ATI HD 4670

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Starting with Windows Vista, and is part of 7 and8; the Kernel has several layers of protection. Applications cannot have direct access to hardware resources. The chances of the application itself causing the Bluescreen is HIGHLY unlikely. But that is not to say an error exists somewhere in Windows/Drivers/elsewhere that GW2 is hitting and causing the issue.

ntkrnlpa is part of the Windows Kernel and the problem probably is more related to the “Unknown Module”.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Can't hear anything cept music and interface

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

This has been reported and Anet has said they are working on a fix.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Sarnax, this looks pretty clear at the moment. Usually 65.205.119.210 has a larger packet loss than 1%. That shouldn’t be causing to many issues.

You also have a 1% packet loss on your router; again, that shouldn’t be causing massive issues; normally you shouldn’t see packet loss here.

Hops 8→9 and 9→10 are in their enclave with ICMP blocked; so we can’t really see clearly what is going on there.

I am going to assume (you know what that means…) that “Wireless_Broadband_Router.home” is supplied by Verizon. Are you able to administer the wireless? Maybe change the channel the wireless is broadcasting and see if that helps.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Disconnecting often Code 58:11:5:512:101

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

matemaster and Grimmy,

Please go here and provide a pingpath: https://forum-en.gw2archive.eu/forum/support/tech/Lag-Issues-Consolidated/first#post2888341

There have been some peering issues with Anet and Verizon over the past weeks. I’m assuming since you are posting now, you maybe playing on EU servers? Tinet’s connection to NCSoft’s network(publisher and network EU servers are on) has been flaky as of late.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Error Code 42:1000:7006:891

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

The game client is unable to gain access to the log-in server at this time. This is most commonly caused by a firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com.

But really, could be any number of things. Did this just start happening today?

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Connection error 7:11:3:191:101 [merged]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

I’ve been receiving this code for almost 2 days now.
It lagged on me in an area, I ended up dying because of it. Now my lifekitten dy is still laying there. I tried to waypoint, and now it won’t even go past my loading screen I automatically get this error.

I tried all the ‘fixes’ and I have nothing playing in my background. Is there a new patch coming out to fix this?

I’m just hoping I didn’t waste $50 only to die a lvl 20.

Internet routing can be very tricky. https://forum-en.gw2archive.eu/forum/support/tech/Lag-Issues-Consolidated/first#post2888341

Go here and follow the instructions for a pingpath and post the results.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Cannot swap weapons 1 year after release

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

That is just odd.

Have you ran the game with the -repair option and/or deleted your file located in My Documents\Guild Wars 2\local.dat?

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

BSOD after last patch ATI HD 4670

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

BCCODE 116 usually refers to graphics card driver problems. I would uninstall/reinstall your drivers.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crash on startup

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

  • Error Logs <—*
    Below min spec: Failed dual core or greater check. 1 cores reported.
    Opening log-file ‘C:\Documents and Settings\Kingyo\Dokumentumok\Guild Wars 2\VerifyResults.log’ failed with error 3
    Loader failed to open ‘http://launcher-live.ncplatform.net/9-17_TR_Launcher_en.png
    Disk read failed (23): file ‘D:\Games\Guild Wars 2\Gw2.dat’

What are your system specs?

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Arah P4 , 7 hours OMFG

in Fractals, Dungeons & Raids

Posted by: Xystus.3241

Xystus.3241

I dont know any decent dungeon runners that actually show off their DM title. Showing off DM is usually a sign of someone whos so proud of being carried to get it at last.

No offence guys, out of my 6 classes, only my ranger was allowed to show off that title way back when. Now since she’s a legitimate contender, I remove that title off her too.

I still show the DM title and SkyChef carries me constantly. I’m a baddie =(

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crash Report

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Posted by: Xystus.3241

Xystus.3241

Koralek, Please attach the crash report, it should be located here under My Documents\Guild Wars 2\ArenaNet.log

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Crashing in-game allot

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

I would not expect a memory leak unless you were getting the OOM error.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Cannot swap weapons 1 year after release

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Also to add,

This seems to happen mostly when you swap weapons and the cooldown is applied, but is not finished, and you are put in to a cutscreen. Best advice I can give is to avoid this is to learrn where the cutscreens are and don’t swap before.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Cannot swap weapons 1 year after release

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

This is one of those long standing bugs. If you open your character panel (H key) and under the equipment screen, hit the swamp button between the weapon sets it goes back to normal.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

The LAG rising, route problem again

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

First of all, unless the routing is an issue with ArenaNet, they can’t do anything. Second, don’t be a chump and pay for something like WTfast. There are plenty of free proxies you can use. TOR comes to mind; but I haven’t used TOR for gaming.

Follow the instructions here and post a pathping to see where the issue is occurring. https://forum-en.gw2archive.eu/forum/support/tech/Lag-Issues-Consolidated/first#post2888341

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

(edited by Xystus.3241)

Optimization for TCP/IP Settings?

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

SEA players lagspikes, ISPs with Level3 route

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

bump.

next time, how about putting “Mind you, our servers might not be able to sustain enough players” next to the price tag, Anet?

Their game servers are fine.

What we are seeing are peering with Verizon/ArenaNet(problem both need to work to fix) and Level3 (Western US; doesn’t appear to be ANET related).

I was referring to the general skill lag problem due to the insufficient data processing capability of the game servers. This level3 thingy is just one of many things that constitute the problem.

Ah yes. That has been around forever =/

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Constantly losing connection to server

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Exact same thing happening here. Log in and everything is fine for a few seconds, sometimes even a whole minute but then slowly things start to degrade. Getting a few seconds of lag when doing things like using endurance or weapon swapping, then eventual dc to character select. Whole process seems to be rapidly accelerated should I enter combat, usually allowing me time to fire off one skill, then that skill’s animation will play over and over until I finally dc( I.E. fire barrage, even after skill ends just keeps shooting into the air, can’t move or cancel, can’t even open esc menu). Gonna try unplugging router for a while to see if this fixes it as normal power cycles aren’t doing the trick.

Edit:Unplugged everything for an hour or so, everything seems to be working fine now.

https://forum-en.gw2archive.eu/forum/support/tech/Lag-Issues-Consolidated/first#post2888341

Please refer to that post and provide a pathping there if you can. Thanks!

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

My Pathping for the Tech Guru's [Skill Lag]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

We can only hope.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

PC turns off after recent hotfix

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

The game is very CPU intensive. If you are overclocking, it maybe drawing more power that it can get from the Power Supply Unit(PSU). The PSU may also be faulty.

If you are overclocking, I would turn that off. If you have access to a larger PSU, I would give that a shot as well.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

SEA players lagspikes, ISPs with Level3 route

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

bump.

next time, how about putting “Mind you, our servers might not be able to sustain enough players” next to the price tag, Anet?

Their game servers are fine.

What we are seeing are peering with Verizon/ArenaNet(problem both need to work to fix) and Level3 (Western US; doesn’t appear to be ANET related).

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

At this point, I believe Anet needs to get on the phone with Verizon and see how their game traffic is being routed.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Today lag started. I’m from EU, Germany. Provider: Deutsche Telekom.
I got “rubberbanding” in SAB where I was by myself. Usually only problems with tons of players nearby(where it seems serverside skill lag then).
No disconnects. No crashes. Only that “rubberbanding”.

Not running any other unusual stuff besides the game client(only the usual stuff I’m running all the time without problems or lag).


Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Users\******>pathping 206.127.159.147

Routenverfolgung zu 206-127-159-147.plaync.com [206.127.159.147]
über maximal 30 Abschnitte:
0 ****** [192.168.10.58]
1 ****** [192.168.10.5]
2 217.0.117.87
3 87.190.188.90
4 f-eb7-i.F.DE.NET.DTAG.DE [62.154.16.182]
5 80.157.129.70
6 xe-4-1-0.XT1.FFT1.ALTER.NET [146.188.4.29]
7 ae0.GW8.FFT4.ALTER.NET [149.227.16.46]
8 213.71.135.138
9 206-127-157-86.plaync.com [206.127.157.86]
10 206-127-157-102.plaync.com [206.127.157.102]
11 * * *
Berechnung der Statistiken dauert ca. 250 Sekunden…
Quelle zum Abs. Knoten/Verbindung
Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
0 ****** [192.168.10.58]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% ****** [192.168.10.5]
3/ 100 = 3% |
2 —- 100/ 100 =100% 97/ 100 = 97% 217.0.117.87
0/ 100 = 0% |
3 57ms 6/ 100 = 6% 3/ 100 = 3% 87.190.188.90
0/ 100 = 0% |
4 66ms 3/ 100 = 3% 0/ 100 = 0% f-eb7-i.F.DE.NET.DTAG.DE [62.154.1
6.182]
0/ 100 = 0% |
5 —- 100/ 100 =100% 97/ 100 = 97% 80.157.129.70
0/ 100 = 0% |
6 66ms 5/ 100 = 5% 2/ 100 = 2% xe-4-1-0.XT1.FFT1.ALTER.NET [146.1
88.4.29]
0/ 100 = 0% |
7 64ms 3/ 100 = 3% 0/ 100 = 0% ae0.GW8.FFT4.ALTER.NET [149.227.16
.46]
1/ 100 = 1% |
8 71ms 4/ 100 = 4% 0/ 100 = 0% 213.71.135.138
96/ 100 = 96% |
9 —- 100/ 100 =100% 0/ 100 = 0% 206-127-157-86.plaync.com [206.127
.157.86]
0/ 100 = 0% |
10 —- 100/ 100 =100% 0/ 100 = 0% 206-127-157-102.plaync.com [206.12
7.157.102]

Ablaufverfolgung beendet.

I censored stuff like my computer name and username with ******. 192.168.10.58 is the IP of my computer in my home network. 192.168.10.5 the internal IP of my router.

Again, we are seeing packet drops starting with Verizon and going into NCSoft. Similar to what we are seeing in the US.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Here is my pathping. From US to EU servers.

What application did you use? That has a ton of info on it.

I am on Mac, pathping is not available. So I used traceroute.
traceroute -S -q 30 206.127.159.137 > ~/pathping.txt

This is good I like *UNIX users.

Try this traceroute please

traceroute -P TCP -p 80 -S -q 30 206.127.159.137

By default, they block ICMP, which is why we see the !X on their network. However, we know they allow TCP port 80 no issues; as it is required by the game. So we are going to change the behavior of traceroute a bit to very loosely emulate game traffic.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Here is my pathping. From US to EU servers.

What application did you use? That has a ton of info on it.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lag Issues [Consolidated]

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241


Tracing route to 206-127-159-145.plaync.com [206.127.159.145]
over a maximum of 30 hops:
0 Burn-PC [46.238.11.59]
1 ip-46-238-11-1.home.megalan.bg [46.238.11.1]
2 89.190.198.146
3 intl-megalan.bg [89.190.215.46]
4 195.16.161.82
5 195.16.161.81
6 195.16.161.58
7 206-127-157-86.plaync.com [206.127.157.86]
8 206-127-157-102.plaync.com [206.127.157.102]
9 * * *
Computing statistics for 200 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Burn-PC [46.238.11.59]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% ip-46-238-11-1.home.megalan.bg [46
.238.11.1]
0/ 100 = 0% |
2 3ms 0/ 100 = 0% 0/ 100 = 0% 89.190.198.146
0/ 100 = 0% |
3 —- 100/ 100 =100% 100/ 100 =100% intl-megalan.bg [89.190.215.46]
0/ 100 = 0% |
4 39ms 0/ 100 = 0% 0/ 100 = 0% 195.16.161.82
0/ 100 = 0% |
5 34ms 0/ 100 = 0% 0/ 100 = 0% 195.16.161.81
0/ 100 = 0% |
6 43ms 0/ 100 = 0% 0/ 100 = 0% 195.16.161.58
100/ 100 =100% |
7 —- 100/ 100 =100% 0/ 100 = 0% 206-127-157-86.plaync.com [206.127
.157.86]
0/ 100 = 0% |
8 —- 100/ 100 =100% 0/ 100 = 0% 206-127-157-102.plaync.com [206.12
7.157.102]

Trace complete.

Lots of lag issues today.

This looks clean. I’m unable to make any guesses here. Are you getting disconnected with any error message?

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse