Guild Wars 2

Each account is separate and multiple accounts cannot be linked or merged. You can use the same downloaded content, but you would need to log out and log in to the separate accounts, with different serial codes, etc. The only linking would be between a Guild Wars and Guild Wars 2 account.

I hope that answers your question.

It sounds to me as if someone with access to the guild build queues cancelled the builds. You may need to speak with your officers or those with access to find out how/why they were cancelled.

Your friend submitted a ticket to ask about this, and that’s good. There’s really no point in posting at this time; the team will answer you as quickly as possible.

The forums are designed for follow-ups (after three days in the specific thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture.

If he still needs help after three days, you may feel free to post on his behalf in the Tickets for Review thread, which is at the top of this Account Support sub-forum. It is highly unlikely you will need to do so, as these issues are generally fully resolved in far less than 72 hours.

We cannot correct this situation via a forum post. Please have your friend contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that he owns the account — please ask him to read this post and provide as many suggested details as possible to expedite the ticket.

Please direct your question to Community@Arena.net and a member of that team will review the request. Thank you.

Yeah we think its a lag related issue regarding the Skyhammer portal as it is not reproducible internally. As for the treb, that one is also very tricky tech wise. Basically if you are turning the treb when someone attacks you off of it, it will continue to rotate. So.. ya.. get off the treb when someone is coming for you! For the time being we have made a small tweak internally so that the trebuchet will only rotate 90 degrees instead of 180 degrees.

The fix is prepared. My goal is to be able to release updates and fixes with reasonably fast turn-around. But due to some process changes we are implementing internally, I need to get some infrastructure setup first before I am able to get this released. I expect updates going forward will be roughly on a two-week cadence, similar to our content releases.

For clarification:

One-hour duration WXP Boosters from the Gem-Store are account-bound.
Fifteen-minute duration WXP Boosters are soulbound.

This is intended.

Hope that helps!

Items don’t stack in the locker because of storage concerns. Items don’t stack in your inventory because they can have different sigils, runes, or dyes on them.

Thanks for the detailed reports – this is extremely helpful!

I’ll forward this along.

The updates exclusive to PvE and PvP are hard to compare. Almost all PvP features require very intensive programmer and server support like solo queue, matchmaking, custom arenas, spectator mode, etc. Living story updates leverage existing technology to advance the story and expand content with new mobs, crafting recipes, dungeons, etc. PvP has few areas expandable by content; the main feature being maps which we release regularly. Balance updates affect all parts of the game and don’t come out for one any faster for one than the other.

I’ve escalated multiple issues from this list.

Thanks for the compiling these bugs, MonMalthias.

Thanks for the report, this has been an issue for awhile and we havent quite pinned down why it is happening. If you ever get more information on this bug please send it here!

Right now the most common way to not hear sound from the treb is to start outside its voice over range (1000ish) and run inside it.

We’ll look into the volume issue, it should be about the same volume as other instruments. Especially for the owner. I can’t say for sure it’s an easy fix… but i’ll pass this thread on to the audio gurus.

That’s a possibility, though this bug has proved tricky to fix, as it seems to only occur on the live servers.

Thanks for the report, I will investigate this.

We’re working on getting them uploaded to youtube! I’ll share a link once I get one.

Did you actually receive another Heart? If so, can you post a screenshot of your character screen?

If you need help, please do ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Please do not speculate, and post as “fact,” your theories about how things work. That’s really not fair to anyone!

Suffice to say, we monitor what goes on in the game and take action on fraudulent and unacceptable activities, such as gold deliveries from an RMT. And occasionally — more rarely than the forums may lead you to believe — a mistake is made. However, errors are quickly set right with a ticket to the team. After all, we want you to play the game and we want to correct any errors that we make!

But yes, you can trade and go about your business! And know that if something odd does happen, we have agents on duty, 24/7/365, and if that should happen, we’ll get things sorted ASAP!

Your hacked account was dealt with back in May. In August, this account was involved in exploitation of the game. If you were not involved in those episodes, then the team will help get this sorted.

If you would like this reviewed, please post in the Tickets for Review thread above. However, I note that the account holder has been advised to discuss this matter with PayPal, and he said that he is doing so, as of yesterday, so it may be premature to post as this may be ironed out in the ticket.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist you.

For input on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Our policy is clear, and is cited repeatedly in the forums. There was an error on your account and you will be reinstated in a couple of minutes. However, that would have been addressed through the ticket that you submitted.

So again I ask forum members: Please do not post a forum thread when you have submitted a ticket, but allow the team to answer before posting unnecessarily.

There really is no mechanism for reporting this. We often hear about these cases when someone sells off saved mats, or uses the combined gold to make a purchase for a personal character. In other words, we hear about it when the sharing fails. And, as pointed out, there’s nothing we can do to solve the problem when it lies between two people willingly sharing an account.

So you could submit a ticket if you wish, but quite honestly it won’t be a priority to investigate. Fact is, we’ll probably hear about it at some point anyway, since these things so often blow up.

Glad to hear this all sorted out for you. Thanks for letting us know.

Yes, the account was suspended for an offensive name. And yes, the name was sufficiently offensive that it will remain censored. But first offenses should not result in a suspension and I am investigating why your account was suspended, when I can find no trace of a previous offense. I will be back in just a short time to answer this in more detail.

As MR suggests, it’s nearly impossible for this to be a game bug, but do feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

I think the fastest way for you to get this resolved is to have someone take a peek at the accounts and set you up with a workable password. So contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Confirming — we DO want your reports, so we can smite them to kingdom co… so we can take care of the issue.

Kwll.1468:

So basically nothing important just secondary fluff. More we know these things are problems and we are working on them but we don’t know when they will be ready. New Amulets and map fixes whoopee. How about making your leaderboards and game enjoyment worth something by fixing match making and decay. You put in your first pass at a decay months ago and its been a fail for months. Your game punishes people for playing. Your matchmaking system frequently has people ranked in the top 500 versus people not in the top 1,000. These things should be your priorities!

They are on our priority list we just are not allowed to talk about it when we don’t have a designated release date

Going to have this looked at.

Thanks for the reports!

We have this issue in the tracker.

Thanks for the report!

Np!

Thanks for the write up, it is encouraging to see this feedback as it lets us know we are headed in the right direction in the upcoming future!

The VoD is up – we split the video up so that each of the portions were separate.

Here’s the PvP portion: http://www.twitch.tv/guildwars2/c/2895738
Here’s the big one: http://www.twitch.tv/guildwars2/b/454437568

We are definitely aware of the issues surrounding PvP. We’ve been generating data since we released these features and I think it’s fair to say that each will be visited by us as soon as we can get around to it. (matchmaking, decay, dishonored, ratings, rewards)

We have a lot on our plate but what you can expect to see soon is:

• Random map rotation should be working appropriately for Team Arena
• New amulets for PvP
• Temple of the Silent Storm map layout re-work (took out the water)

We started a query today for the Random Map Rotation bug on Team Arenas as this bug should currently be fixed on live. Please let us know if you are still experiencing playing one specific map much more often then the others though if the issue arises again.

Thanks,
-Powerr

Good feedback here, I especially like the “AI Clutter/gameplay too easy” section. We want to do a lot of this stuff to improve the quality of life for our players.

This is a great example of how to document feedback for us to read. It is noteworthy to mention that feedback is also much more likely to be read when not filled with hyperbole and sarcasm.

I personally have used a few of these talking points when delivering feedback to the Skills and Balance Team, not all but a few. Just remember when writing lengthy topics to establish a TL;DR at the end. We have talked about doing a lot of this stuff you wrote about so that should at least be good to hear.
Nice write-up Julius. Threads like these +1.

-Powerr

Thanks for the report.

I’ll get this added to the tracker.

Hey everybody, thanks for all your reports. We had issues with one of the forum servers over the weekend, which caused the intermittent issues that many of you experienced. This situation has since been resolved. Sorry for the inconvenience.

News? You bet. We’re still working on it. Audio engine bugs are not always as simple to work out, but there are changes coming that should work toward ensuring stability, especially when heavy combat is involved.

Hey guys this is a known issue that’s currently being looked into. Sorry for any inconvenience!

Konig Des Todes.2086:

I think the problem with the “tidbits” is the pacing and temporariness. And that they’re a bit too subtle in cases (made worse with the temporariness).

Things need to be in the game longer, especially the more subtle things. And things happen with too much in too little time. You basically give us 10-20 achievements to do, on top of the story itself, which again is on top of the “subtle tidbits” – which in turn is on top of the mini-games you introduce each month (sometimes more than one), and effectively give us only two weeks to do all of that.

The hardcore players will end up skipping over those tidbits. The casual players won’t have the chance to get at them because they’re too busy doing the more obviously-to-do things.

I cannot think of any system that can explain it, other than you telling us everything and not giving us a chance to find it out for ourselves. Like those guides you post for the content, before the content’s even released.

Understood. I am hopeful that some of the new systems that we have in development (the LW tracking system, journal tracking, etc.) will make it easier for folks to make sense of the long-term story.

I think the biggest challenge for the writers right now is getting enough story into each release such that people can understand where we’re going with everything. The fact of the matter is that we have a short amount of time to write, voice, and implement the content for each LW release (3 months on average up to maybe 4 months under ideal conditions). We also have limits in how much written and voiced content we can handle each month (text and VO budgets, essentially) due to limited resources (i.e. people) and a fixed deadline.

The LW story pacing is very slow in that it takes months for all the pieces to come together, whereas in the core game everything is available at once and you simply play through it in the proper order until you reach the conclusion. You consume it at your own pace. In the LW, you consume it at ours and I think that’s hard for many people to get used to, especially since we don’t have the right tracking system in place yet.

You’re right in that the temporary nature of the previous content also made it hard to experience at a comfortable pace. Some people raced through the content in an hour or two and then complained that the update wasn’t big enough. Others didn’t know where to go or what to do first. Some people missed it completely and lost out on a piece of the story that they can’t experience unless we bring it back or give them a mechanism to play it outside of the release window.

I’m happy to say that these comments haven’t fallen on deaf ears. I’ve been in many meetings about these very concerns. We have some solutions planned, but they will take time to build. I can’t be more specific than that.

I don’t expect you or anyone else to change your opinions based on this information. You’ll just have to wait and see what happens. If these new story bits and features improve the game for you, then I’ll be happy that we’re making the game better for everyone. If they don’t, then I’d like to know why so we can figure out ways to improve.

Diovid.9506:

BobbyStein.2315:

If you only knew how hard we’ve been working these past six years…

I want to believe that, I really do but this interview happened:

https://forum-en.gw2archive.eu/forum/game/lore/Angel-McCoy-Interview/first

Angel drafted a follow up to this interview that will be posted soon. It’ll put some things into perspective.

Konig Des Todes.2086:

A new interactive book object in the Durmand Priory library (or multiple if need-be). Welcome to Paradise? That would have taken a bit more effort, best placed as an intro instance like the one made for the Bazaar of the Four Winds. What Scarlet Saw? A journal item dropped by Scarlet during one of the invasions, just change the writing to first person.

They don’t need to add anything to the gameplay. They add something to the story, and that’s enough to include them in the game.

I suppose I haven’t explained this clearly enough. We don’t have UI or tech to do this. The only thing we can do in the game currently is attach a short description to an object that is triggered by interaction (F to read, for example) or put that information inside a conversation tree. Those are our options. Neither solution is ideal for large chunks of text due to size limitations and usability restrictions. We’ve used both approaches on occasion to present details as you’ve described. But these current solutions are hard limited with how much we can display onscreen. They aren’t really appropriate for the amount of text information we’d put in proper books.

In other words, we can’t put these short stories into game UI because none currently exists that would support it. I know that sounds odd since we’re essentially talking about showing text in a window, but it’s a bit more complex than that. There is a lot of design, programming, and art that goes into building a system like this.

Do we turn the book into an item? If so, is it stored in your inventory? Do we build a separate tab for book storage? Is there value attached to it? Can you trade it with other players? How many characters per page are we limited to? How many pages? Does it have image attachment support? How would you navigate the pages? Does it scale from lowest to highest resolution properly with word wrap? Would we simply convert the Bonus Mission Pack book design over, or are there restrictions or dependencies with GW2 code that would make it difficult and time consuming? Can we attach items to the books? Can they be used to replay content or watch cinematics? These are just a fraction of the things that go into building a new feature.

Would I like us to provide in-game books so interested players can immerse themselves in the history of Tyria and the important characters of each release? Hell, yes! I’ve been asking for them for years. We wrote a bunch of them! But right now our UI and programming resources are booked on other projects. Will we eventually create these books? I hope so. But for the immediate needs of the Living World story, a tracking system is more important, followed by some type of journal support. We’ll build those first before committing to anything like books because our lack of a LW tracking system is making it difficult for people to follow the LW story, plain and simple.

Konig Des Todes.2086:

Or does ArenaNet no longer care about their lore?

If you only knew how hard we’ve been working these past six years…

Did you kill the cage boss at the end? The achievement only awards when the boss is killed and the timer runs out.

The damage from conjures and other weaponry of the like had an unintended increase from the patch on September 3 as a side effect from another change, so this fix was just to correct that bug. It’s not to say we’re against increasing ele conjured weapon potential in the future.

Cheers!
-Karl

No. That is not a possibility at this time. The point of the buff is to affect the WvW game mode as a whole disabling it on your character would lessen the value of the buff to a server and completely invalidate the whole point.

New wallpaper for sure! Hope everyone enjoyed the stream and see you on the battlefield!