Guild Wars 2

You friend needs to update his support ticket and explain that April 10th is nowhere close to the hack date, and ask them to search for a restoration date closer to the date the account was compromised. Sometimes mistaken ART dates are used. Good luck.

What kind of an item? We need more information before we can suggest anything.

Guild Wars 2 installs to its own folder, mine is on my desktop. If I remember correctly, there was a problem with installing it into the programs folder. You might do a search and find out where it is, and move it to your desktop or games folder. Also, try running/installing it as an Administrator. This isn’t really the best sub-forum for this issue. There are many helpful and knowledgeable people in Tech Support who would be happy to help. =) Good luck.

No, your guild will not be disbanded no matter where you transfer. Unfortunately, all influence, upgrades, etc. will stay on the server the guild was created on.

Gaile, a couple of things about your article. The golem banker is now 2 weeks, instead of 5 days, (I just made a new character on my account I pre-purchased in April of 2012, used the golem banker, and it is viable for 2 weeks) and I believe it is Mithril instead of Mithral.

Do trial users get any of the items listed? Does the trial come with any bonuses whatsoever? Might be helpful to know for those considering upgrading from a trial account to a full account.

Thanks for your time. =)

You should immediately remove your log-in information from your post. That is half of the information needed to compromise your account.

It’s just ArenaNet. https://forum-en.gw2archive.eu/forum/support/account/Hack-Attempt-3/first#post2955387

Khione.9863:

I can’t find that file o.o. I hope when I did a tune-up on my laptop, it didn’t erase some important files :/

That file only shows up when Guild Wars 2 is running. You can find it in Processes in your Task Manager.

You can find the answers to many of your questions here: http://wiki.guildwars2.com/wiki/Main_Page

Welcome to Tyria.

You are most welcome. =)

Here is the answer you got last time you asked about this:

From CC Danica:

’Greetings.

Looks like you have two separate issues. First, the name change. Your previous name violates our Code of Conduct. It was reported, and a change was requested.

For your other issue, it’s best to contact Support directly. You should not post Customer Support decisions or actions towards your account. You can create a new support ticket here: ’

https://forum-en.gw2archive.eu/forum/game/gw2/feeling-harssed/first#post2967382

Pretty sure the solution to your concern is the same. Good luck.

You may find them here: http://wiki.guildwars2.com/wiki/Concept_artwork

Your best bet (on the forums) is to report bots in the sticky created specifically for this issue. (Top of sub-forum.) Good luck.

If ArenaNet stated when the bot-ban waves were going to happen, I suspect the bots would be very interested in that information, don’t you?

Are you using the email associated with your account to log in? Using your display name (Render….) will engender an error. If you continue to encounter errors logging in, you can post in Tech Support, and/or submit a Tech Support ticket for assistance with this issue. Good luck.

Now…a message was just posted. =)

Customer Support’s email address is support@guildwars2.com

You can also contact them by using the interface at the top of the page – Support – Ask a Question.

I would visit Tequatl more often if there was an announcement (like the Scarlet invasion) that he was attacking, or about to attack.

Have you tried speaking with Customer Support about this? They would be the only ones who could help you. Top of page-Support-Ask a Question.

This may be helpful:

There are two ways to upgrade your trial account. The instructions for both options are listed below.

Option 1: Upgrading In-Game

Please note: Using the “Upgrade to Full Account” option in-game allows you to purchase the Guild Wars 2 Digital (Standard) Edition code only. You may purchase an upgrade to the Digital Deluxe Edition through the Black Lion Trading Company.

You can upgrade your trial account by clicking the “Upgrade to Full Account” option in-game at any time during the trial event, which will guide you through purchasing Guild Wars 2 Serial Code. Here are the instructions:

Log into your trial account and click the “Upgrade to Full Account” option.
Choose your payment option and enter your billing information to complete your purchase.
Once your purchase is completed, your trial account will be upgraded to the full version (Standard Edition).

You will need to log out and log back in to see the change.

Option 2: Upgrading through the Registration Website

You can upgrade your trial account by going to the Guild Wars 2 registration site at any time during the trial event, or after it is over. First, you will need to purchase a Guild Wars 2 Serial Code from either our website or from an authorized retailer. Once you have purchased your retail serial code, please follow these instructions:

Go to https://register.guildwars2.com/
Click the “Link Account” button that is under the option to create a new account.
Enter your serial code in the box provided.
Enter your existing trial account login name and password.
Click the “Next” button.
Follow the additional prompts to upgrade the existing account.

This should work even if you aren’t using a trial account.

Make sure your brother is using the email associated with his game account to log in, as using his display name will engender an error. He can also disable his mobile authenticator and enable email authentication so he can log in, until the issue is resolved.

Here are some answers to common questions about mobile authentication: https://en.support.guildwars2.com/app/answers/detail/a_id/9238/kw/mobile

Good luck.

The link you posted works fine for me. Have you tried it on another browser?

There are many soulbound (character-bound) items in-game. That is what we are debating. Lol. Whether you have any or not.

A new account is almost always reimbursed for accidentally (or otherwise) deleting bonus items, but some people may not want to go through Support to get the items restored.

There is really little risk, if you have already put everything you want to retain in the bank…you just may need to spend some time with support to get back things you have lost.

Doesn’t the combat log show your damage? I don’t really know, as such things are of little interest to me, but I see how much damage I do to mobs, and I know the combat log keeps a record of what damage I do, and what damage I take.

They really should coordinate the release of information. I’m sure the game magazine/fan sites have had the information for awhile, with a release date of Oct. 8th. ArenaNet should really update their blog/news site very early on information release day.
Mmorpg’s article sends people to ArenaNet’s site for more information about the release, yet the information hasn’t yet hit the page.

Pretty sure you only get the Heroic chest once per account. So, if the armor is soulbound, it could cause an issue.

SandraSolace.7682:

You should be safe, the mail is sent after you actually login, as in with a char loading an area.

But, he has already logged in (and played) the character in question. Deleting the character would make him lose all soulbound items.

Hmm…I am not sure now. Did you use the Legacy armor that came from the Heroic chest? It would have become soul-bound, and useless to any other character. I am not sure you will receive another Heroic chest, after upgrading your trial account. In fact, I would suppose not. You might contact Customer Support and ask about this issue before deleting anything, if you have already used the armor and it is now soul-bound. Good luck.

You are speaking of the Heroic chest. Once you double-click on it, it opens (disappears) and the items within appear for you to use: One set of armor (light, medium or heavy), an 18-slot Mithril box, and 10 boosters. Do you have these items? If so, everything is working as intended. If not, you can contact Customer Support about getting a replacement. Welcome to Tyria. =)

I don’t believe Hero’s Bands come with the latest version of the game. Instead, you receive the Heroic Edition items. If you have never logged into the game with the character you created, I don’t think the items will be sent to your character, and it would be safe to delete the character and create another. But, to be safe, I would log in, place all items in the bank, then proceed to delete and re-create my character.

Do you no longer need the recipes for the Celestial weapons? I still have some in my bank, as I got several copies as drops during the patch that included them. You used to need the weapon recipe, as well as the Inscription recipe. I wasn’t aware of any change, but there may have been one. I believe you can purchase the recipes for the weapons on the Trading Post. The Celestial Pearl Sabre recipe is going for about 45 silver, at this time.

frillz.5782:

I am going to assume I know the answer to this already but…

I didn’t realize that ascended items are unique and just bought a second of the same item. Is there anyway to revers this transaction or change it out for a different item?

You can contact Customer Support and discuss the issue with them. Some people have had favorable results doing so. Good luck. Top of page-Support-Ask a Question.

I’m not having any difficulties. You might try posting in Tech Support, as there are often helpful tips over there. Good luck.

Here is a thread that points to some Dev responses, conflicting though they may be:
https://forum-en.gw2archive.eu/forum/support/bugs/badge-of-honor-weapons-don-t-work-in-mf/first#post2979428

If you feel there is a problem with the webpage(s), you should post your concerns in the Forum and Website Bugs sub-forum, as that would not be an Account issue. Good luck.

If there is no fire armor/weapons in-game, what is it you are throwing water buckets at?

I believe there has been more threads stating just the opposite, so if it works in your favor, consider yourself lucky. =)

NightThiefz.4872:

I don’t know how to fixed this stupid Payment Approval Failed
It so annoying and I have more than enough money in my credit card what ever I try it just Payment Approval Failed Any that know pls help me Thank you so much

You can contact Customer Support, and they will assist you. Support – Ask a Question. Good luck.

Has any one of you posted in the Forum and Website bugs sub-forum? This issue may get more attention there, if it is not working as intended.

I know this sounds odd, but now I get the odd sound phenomena even when I’m not playing Guild Wars 2. Not often, but it is the exact same weird, startling noise/sound. I guess something in the game code does something to the codex or whatever controls the sound card. Very odd, and very irritating.

Ogcali.6108:

Sorry if this has been answered somewhere else but my friend is banned (i know him and am sure this is an accident) and when he tries to submit a support ticket it tells him his account rights have been blocked. Any help here would be greatly appreciated as he is the leader of our guild and we wants him back!!

Your friend (or anyone), can contact Customer Support by sending an email to: support@guildwars2.com

They will respond to the email used to contact them. Good luck.

No, never. I have to manually kick or choose ‘leave party’.

Lancaeron.1524:

Hello everyone! I would like to say that with each new character, which we create, should be able to select any of the 3 new hairstyles (gender and race specific) from the character customization panel. I’m very disappointed in to as how the new hairstyles are Gem-shop-only hairdos. Really, I think that the new hairstyles should be un-lockable, once we reach a certain level in experience. The first new hairstyle should be un-lockable at level 20, the next one at 40, and the last one at 60. I’m not looking for likes or dislikes on this posts, but your opinions help a lot!

I’m not sure I understand. How can a character in the creation screen be level 20, 40, or 60? Or are you suggesting everyone gets a free hairstyle makeover at level 20, 40 and 60? Sounds nice, but unlikely.

Soven.8920:

Very simple, I can not buy anything from the gem store for every time I go to it the screen goes black. I have to alt-f4 my way out. Not my monitor due to the fact everything works fine except for gem store. I really need some blue transmute stones and yeah…

You might try Tech Support, or even the BLTC sub-forums for help, as this would not be considered an Account issue. You can also contact Customer Support for assistance. Top of page – Support – Ask a question. Good luck.

Gd Anubis.4951:

I have all the the requirements. The energizer, Gift of the Moot, Gift of Mastery, Gift of Fortune and here is whats going wrong. When I put the Precursor in the Mystic Forge, the Gifts fade out and wont go in the forge. When I put the gifts in the Forge, The energizer fades out. I’ve logged out completely and logged back in but this doesn’t fix anything.

Sounds like a bug, perhaps. You might try posting over in Game Bugs sub-forum, as this would not be considered an Account issue.

My friend and I party up often, and do not lose our party status when either of us, or both of us, log out. Not sure why your friend does; you, or he, might report it as a bug in-game or in the Game Bug sub-forum.

It would really be helpful if there were a working search function. =(

Here you go: https://forum-en.gw2archive.eu/forum/support/account/My-recent-connections/first#post2846022

Did you look at what the karma reward was next to the Gold medal, or what the karma reward was at the bottom right of the screen? The boosted karma amount only shows at the bottom.

Obviously, he wanted to show you his tool. (Trade secret of random engineers.)

Asami.3572:

So on Oct 1st I had an issue with purchasing gems. The system was saying that there as a failure and locked me out. I sent in a ticket and got the issue resolved.

Now, on Oct 5th, I’m having the same exact issue. However, when I submitted a separate ticket for this it was flagged as a duplicate. It’s not a duplicate. This is a separate occurrence of the same issue.

Ticket # of ticket flagged as “duplicate”: 131006-000408
Ticket # of resolved occurrence: 131002-000032

I’d appreciate some help with this. Thank you!

You could try updating the original ticket, and explaining that you are having the issue, yet again. Perhaps, that would keep it from being marked as duplicate.

You may have to be a member of the forum for a bit before you can send PMs. I would imagine this is in place to discourage the gold-sellers. I am not sure, just a guess.