You should be happy to have kittens. Other languages are not so blessed.
It’s an international game. So of course there is a lot of stuff that seems to offend in any given language. If you combine it in one filter, you have what we have got here.
suspended when I wasnt even playing? Good job
in Account & Technical Support
Posted by: Michael.4791
When you try to enter the game you will be prompted with a gray window, which shows to contact support in red letters. On this window should be at least a small sentence referring to the reason for the lockout. I have seen such screens on this forum.
No, not according the current state of affairs. Free server move is out since last week.
Write to support. Whenever there is a problem you cannot solve or where you cannot find hints to solve on the forum, support is the best choice to go on.
suspended when I wasnt even playing? Good job
in Account & Technical Support
Posted by: Michael.4791
That is no reason for a suspension. Usually the small screen gives a hint on the reason for the suspension. If that is not sufficient or not explaining enough for you, you will have to ask support about it.
If it was for a character name, you will be prompted to change it’s name before playing with that character again.
As Anet checked those players I guess they don’t either deserve them or there has been a mistake in the evaluation. I got it. So I know it has been done. If you are not satisfied you will have to write a ticket to support. They cannot solve it on the forum for single applicants.
Yes, some of the special seasons letters from the system have been counted there. But they have not been counted for the special hint. I discovered it, when I was missing some mails and started deleting this special Anet mails.
System mails for hearts or such are NO problem.
Read this https://forum-en.gw2archive.eu/forum/support/account/Have-usernames-been-hacked/first#post1362360
It’s already been talked about
So, if it continues you will have to write a ticket.
Try to look in this forum. It has been a topic before. Maybe there are some answers for solution or further investigation that might be helpful.
https://forum-en.gw2archive.eu/forum/support/account/looks-like-I-ve-been-compromised/first#post1362707
Keep it there, because it belongs there.
And about security, I put my thoughts there too.
I think you can’t put character names up in forum so might have to remove that. I sometimes get stuck in certain parts with endless loadings. I find that if I keep logging in on it, it’ll eventually kick me back out into the previous map.
You can address anybody in game with the display name. So putting up your own character name would not make something more difficult.
About loading screnes I had several very long loading just a few minutes ago. I hope it was only a temporary hickup somewhere on the line to GW2.
Write a ticket. It is not to be discussed here.
The IP from another state might have been your ISP. They are not always local.
If somebody was able to log in to your account, I would change mail and password. I would change the password for the email account too, because it might be possible that the strangers had access to that too. Otherwise they would not have been able to authorise the strange IPs.
I guess they are fed up with letting their support people working overtime with resurrecting accounts that have been stolen because of recycled passwords. An easy solution is to force anybody to change their passwords at least once.
If people start to recycle their passwords again, the mandatory change might be repeated.
I have unique mail and password and I will have to change it too. (In fact I have done it already.)
The official response to the lost shores event was to send some chests via ingame mail. Are you referring to that?
First, the serial code must have been available at the beginning, because you need it to get registered.
Second, you admit that these numbers are lost. It is, after all, the easiest way to establish the ownership of a legit owner.
Third , after all the news available to everybody about hacked accounts with recycled passwords, it should be clear, that Anet needs to prove the ownership in such cases. YOU would be complaining first, if they should not be careful about it. At the same time it is already known, that hackers claim the legit ownership of accounts to get mails and passwords changed to their liking and to keep the legit owner outside.
Fourth, after having said all this, get back to support, explain your problems and wait for all the alternatives available to claim legit ownership of that account.
Fifth, seeing your rant here, I would suggest to be kind and informative and patient. It may help.
Write a ticket, but don’t bet on it. Usually Anet is not correcting player mistakes. Mostly just because they cannot do it (as far as I have read).
If you want to hear something from support you have to write a ticket. The forum is not where the support is going to be.
what to if i lose my Serial code from e-mail?
in Account & Technical Support
Posted by: Michael.4791
I’ve send you a PM about it. I am not working for them, so I don’t know the questions they will ask. But don’t worry, they are willing to help you!
what to if i lose my Serial code from e-mail?
in Account & Technical Support
Posted by: Michael.4791
Write a ticket to support. They will tell you the info they need to determine if you are the legitimate owner.
If the account gets hacked, safed credit card info is bad. The bad guys could use it. That’s why they have chosen the ability to delete those info.
Anet has never been victim to data thieves. All data to be lost came from different sources. If you recycle the mail and more important the passwords with several sites, you are running avoidable risks.
I don’t worry about past gem purchases, because I can see them in my log, but I don’t see the details. So I cannot loose something that way and it cannot be used by strangers.
How are we supposed to even let Support know we need help if we can’t remember our password??? We need our password to create an entirely new Support Account just so you will talk to us! Your “Support System” needs to be simplified for this new password farce.
No, support can be accessed without the game data. Just use an email you wish to use and go ahead. Otherwise people locked out of the game, would not get help at all. Anet NEVER worked that way. Support tickets work with different credentials.
Cannot access Support Account--and sword swap
in Account & Technical Support
Posted by: Michael.4791
Support account IS NOT EQUAL to game account. And that is for a reason. Just use another email and you can go forward.
If it would be the same, players who have no access to the game would not be able to call on support.
As far as I read it on this forums, they are not planning to delete inactive accounts. At the same time I guess you would be able to access the game from any place in the world.
When I maid a google search. I found links for a professional email sender and to information about spam. I checked NONE of this sites, because I have my doubts about it.
In case you have trouble – like me – I suggest you write a ticket to support. They will be able to tell you if it is scam, or serious.
Anyway, it is not a forum bug.
I only copied the answer, because neither the ones claiming high numbers, nor the ones claiming small numbers, have ANY prove on their claims. The only reliable source of information are Anet people and everybody will be sure, that those people would like the numbers to be small. Anyway I don’t see much sense in lying to us, so I tend to believe their answers.
Everybody knows that when you swing a hammer, it will not always hit the nails. And of course there are humans involved. There is no way to avoid mistakes – not with humans and not with programs. So I am pleased that there IS a review process in place.
When I changed my password today, I got a message that it was changed.
Then I logged out and then I came in with the new password. No Problems.
That was my reason to ask you, if you expected anything to happen. I wished to read if any message popped up after refreshing the page after pressing the update-button.
No need to get angry about that. Just trying to help as best a I can.
It’s now 5 months since I started watching and collecting the missing influence points for logging in with characters belonging and representing a guild. Since September 1 until January 31 I have lost exactly 10,950 influence points.
Almost never I earned at least half of the points. On average it is about one third of the points I should get (like yesterday I received 7 from 20).
No patch or update has changed anything. I have received or read no information even on the fact that it is on any to-do-list.
I am still waiting. I am stubborn, so I will continue to wait! (No threat, just the truth!)
Usually your browser remembers your password. So look into your browsers security. There should be a way to browse all the saved passwords.
I’ll copy another answer for starting my answer:
“there are no facts on which to base such a view” that false positives are not rare.
Friends, who were catched in cheating, won’t be very fast with telling that to their friends. You might think they are straight, but you won’t know for sure.
Life sometimes is very nasty.
Having said that, I’ll play all the way I want without any restrictions, because I know that I stick to the rules. So whenever I’m among those suspended or banned, I’m confident that a review will clear me. I would be sad, angry and distressed, if it would happen, but I think it will work out.
Is there anything you expect to be happening?
I guess it will work next time, when you try to login. So check that.
If the IP is “remembered” it will not ask to authenticate it again. So no bug. It is intended. If you make this website to “forget” the remembered IPs (which seems to be possible now) it will ask you again. But then again, if you want to be asked anytime, you should not remember it anymore.
Write to support.
BTW The commander icon will show up, when you open a party.
No thats not necessary. But maybe you should visit the HoM there and talk to the Historian in charge of the outside connection. I changed the look from account view to character view and back again. Then I asked to call up the HoM-page again. After that I closed GW1, viewed my character’s achievements in the WWW. After that the achievements should be available in GW2 too.
Just kick start the HoM in GW1 and it should work.
I would suggest moving the “support” chapter in the forum below the “game discussion”. And within “game discussion” the first subforum should be the “GW2 discussion”.
I often see that many topics are opened in the “support” category and especially into the subforum “account issues” even if they don’t belong there. It seems that people stop at the first point they can and drop all the trash in there. Most of it are questions that should be placed in the discussions.
I guess that people in need of real support would not be affected by this change, because they would search for the right place to put their questions. At least I would do so.
Hopefully it will reduce the work of the Anet people to clean up threads that clearly don’t belong in the subforums where they had been placed.
Write aticket anyway. Support might still be able to help by collecting all other available information.
No other way available, sorry.
Not anymore. You will have to pay for it now.
Wait for an answer. Forums don’t help.
If there is no answer for 3 days, write the ticket number in the “3 days or older” sticky thread on this forum for review.
write a support ticket. there you can discuss any details which are not thought to be in a forum.
Usually you can say “remember the network” because changing the IP is the norm for most players. Network means the IP range that is known from your ISP. I did so and I only have to authorize a new IP range, if Anet does not know it belongs to my provider.
Permanent IPs are a luxurious item and maybe available for all when IPv6 gets standard.
Not as far as I know.
Don’t assume anything about other customers.
And if you have a problem, write a ticket. Hopefully the problem can be solved that way.
No, there is no way.
They have said here, that a refunded account would never be reopened. Even not for a new key to apply.
For me that belongs here https://forum-en.gw2archive.eu/forum/support/bugs/Issues-with-the-Guild-System-Post-here/page/4#post1304871
It’s no account issue and it is a guild related problem, which are collected in the thread.
And yes, if you have a problem you should open a ticket.
So do what’s written there: contact support!