Guild Wars 2

I opened this with… concern.

But Eudaemons, you made a bunch of us smile… even if you’re just a tad wacky.

I’ll be sure to put “more skimpy male outfits” on the Escalated Topics that I send to the developers.

Or…

maybe not.

Wanze.8410:

Please post in the bugs forum at this already existing sticky:

https://forum-en.gw2archive.eu/forum/support/bugs/Issues-with-character-art-weapons-or-armor-2/page/16#post4587382

Yes, please let our art team know by posting in the appropriate thread. Thank you.

I didn’t know what the team had in mind as far as responding to the input about the whole “Sneak Attack” event, so I casually hung around outside a conference room and nabbbed a word with John Corpening when he came out.

The event lasts for one month, and the team is playing a lot to experiment with the trial systems, just as players are doing. There’s been a lot of feedback — both before the event started and now, during the actual event. The team is going to review the feedback and engage in some forum discussions about it towards the end of the event.

I believe Sneak Attack ends around January 13, so be looking for dev posts around that date.

Here’s a way to help the team:

• If playing in EU:
  pathping -w 500 -q 100 -4 206.127.158.1
• If playing in NA:
  pathping -w 500 -q 100 -4 64.25.39.1

Getting the output of those commands via email will really help.

Here are instructions for Windows.

1. Click Start.
2. Type cmd and press Enter.
3. If playing in EU:
   • Type “pathping -w 500 -q 100 -4 206.127.158.1 > C:\pathping.txt” without the quotes and press Enter.
4. If playing in NA:
   • Type “pathping -w 500 -q 100 -4 64.25.39.1 > C:\pathping.txt” without the quotes and press Enter.
5. Allow several minutes for the pathping to complete.
6. A file will be created on your C:\ drive called pathping.txt.
7. Type exit and press Enter to close the command window.
8. Open your preferred e-mail program and start an e-mail to Support@GuildWars2.com with the subject line “EU Latency Issue”
9. Now, in your prepared e-mail, click “Attach file” and type “C:\pathping.txt" and your e-mail program should find the file and attach it to your mail.
10. Send us the email.

Thanks for sending us this info — the team feels sure it will help narrow down the problem!

Hey Poke, can you run this command from a command prompt (cmd.exe in Windows) and PM me the output? The traces above show a bit of packet loss but having a larger sample will really help narrow it down.

pathping -w 500 -q 100 -4 206.127.158.1

Also, just to confirm are you playing in the EU?
If not, run this command instead.

pathping -w 500 -q 100 -4 64.25.39.1

Great info, Poke (and sorry you’re having the problem)!

I’ll see if one of our great GameOps people can look at that log.

Working on this. Give us a bit and we should have a means to get us your info!

We have some information for various players. To avoid making any of this personally-identifiable, I’ll use initials only. Please see the notes below from GameOps:

DF: Packet loss at your modem. Probably want to try rebooting modem and/or follow up with your ISP.

EO: Packet loss in the first pathping, packet loss at your modem (it looks like) in the second one. Reboot the modem and follow up with ISP.

JS: Brad from GameOps writes: “This one is strange, it looks like ICMP is disabled past his router.
We don’t have enough info on this one unfortunately. I can follow up with them on this one if needed.”

So if you’re still having difficulty, send another e-mail using the same address and subject line.

LB: Packet loss between modem and Comcast gateway. Reboot the modem and follow up with ISP.

MF: Terrible packet loss (32%!) between their router and modem. Reboot both.

MM: No network info, can’t say.

PN: Packet loss between router and modem most likely.

I hope this information is helpful. If you need to follow up, you can send a follow-up in the e-mail you sent to the team previously.

Also, I’d like to work with someone who regularly sees this patching problem. Please private message me on the forum and lets see if we can figure this out.

Virtute.8251:

Michael, it looks like you need a spectator mode without your own character model being rendered. The match interference is in the fact that for whatever team you’re currently flagged as, the opponent teams will try to kill you with extreme prejudice. That alters their decision making, and causes group leaders to lose control of their teams.

I originally called it a mistake because I felt that the above should be obvious in deciding how such a GM account would interface.

Furthermore, the visibility of your GM guild tag is going to alter the behavior of nearby baddies.

During a fight we’re switched to friendly to all unless there is chat we need to monitor, then we go invis. Watch us in action and you’ll see we actually don’t get in the way. The screenshot above was taken after bay was turned and the team had no hostiles. I was showing them how the tool worked and assuring them that I wouldn’t die and drop loot bags.

Virtute — his actions were not in any way a mistake.

This was intended action by a trusted employee. And the result of such actions would be the removal of one or more persistent cheater, so that’s a very good thing.

Michael alludes to “audits” and you should know that all actions made on any employee account are tracked. This is a way for us to ensure that everyone is above board at all times, which means when a question like the one that started this thread arises, we can answer it pretty quickly and with great accuracy.

Thanks to Michael for the detailed explanation and to him and his team for workign to take out the baddies!

EvilSardine.9635:

Please tell me you’re going to be cracking down on cheaters.

PM me if you want to know the name of someone who has been cheating for over a year and a half straight non stop. He is cheating constantly and doesn’t turn this exploit off. He laughs about it because he’s been doing it for so long without being banned and even makes fun of Anet for it.

Reporting this individual with 100% proof videos, or having literally HUNDREDS of people reporting him has done nothing.

Add me! Account is in my sig.

Blackhat.4016:

Michael Henninger.7451:

Give me 10 minutes to write up my response. =) I’m the “cheating Dev”.

You still owe me a loot bag! I was the thief backstabbing you on the wall. Nearly downed you and suddenly you’re friendly. :P

Interesting to see what a GM can do ingame though!

Ha! Terribly sorry about that. The teamswitch command is a bit rough to type and I was trying desperately to move to your friendly team.

I also want to point out that I didn’t find any cheating during this session. I’m not sure where the mesmer portal theory is coming from as I watched all 3 teams run in to bay correctly and fairly.

I haven’t read this entire thread because it started to become a lot of “I heard he/she did this”. Here’s what is happening and you’re going to see more of it.

There are 6 GMs with the power to monitor WvW in the live environment and all work directly under me. The shots above are of me (GM Proheals) standing in Bay after BlackGate took the point.
I ran all the way from TCs Gari into Bay visible and was a Guardian the entire time. No tool exists to allow anyone to switch professions.

We have the ability to switch to any of the 3 teams (blue/green/red) in order to properly police WvW. This allows us to visibly take action against players due to recent outcry that we aren’t actually there doing anything. We can also switch to a fourth team making us ‘friendly’ to all teams but we can’t communicate with you when we do. We also can’t communicate with hostile teams which is why we’re team switching.

These characters are separate from both our play and work accounts – and when used in WvW are only policing. Any interaction such as killing or taking a point (standing in the circle) will flag for audit.

This wasn’t a test. I was there doing live monitoring of the WvW environment. We’re looking for hacks, invisible players, siege griefing, and more. We’ll be present on all servers randomly for both NA & EU and have no bearing on the outcome of a match.

See https://forum-en.gw2archive.eu/forum/game/wuv/Ingame-GMs-do-they-exist for more on what we do in WvW.

Many of you know me in game and I thank you for the positive feedback we’re getting while we work on keeping WvW balanced and fair. If you helped me take down a cheater – cheers!

GameOps will be updating that other thread with more info, so please check there. I’m going to close this thread so that we don’t have two different conversations running on the same topic. You are welcome to post in the Start up Client stuck at 0kb /s thread. Here’s a link so you can view that thread.

Hi,

Whoever is having this problem, can you please run this built in Windows utility from a command prompt (cmd.exe):
> pathping assetcdn.101.arenanetworks.com

It will take a few minutes to run. Copy and paste the resulting output into an email to support@guildwars2.com with subject, “Patch download stuck at 0 kbps.”

Thanks. I hope we can get this figured out shortly.

Michael, Michael, Michael. I told you your life of crime would catch up with you!

Oh and I’m JUST kidding. He’ll be able to give you the info you need on this — it’s actually good news as far as dealing with real cheaters!

Give me 10 minutes to write up my response. =) I’m the “cheating Dev”.

Checking in with GameOps about this. Thank you for the info you’ve provided. I hope that a team member will be able to give you some additional info on this soon.

I’m trying to gather all the info about this situation into one thread in the Technical Support Forum.

Here’s the latest that I know: https://forum-en.gw2archive.eu/forum/support/support/Start-up-Client-stuck-at-0kb-s/page/3#post4645431

If you can post any new info that you want to share in that thread, our GameOps team is taking a look at it and may be able to shed some light on the subject.

Thank you!

Bug Fixes:

• Fixed a server crash.

Just a friendly note that the conversation in this thread has gotten a tad heated. Big surprise, I know.

Please feel free to discuss, even disagree. Just avoid being truly disagreeable.

Thanks.

You’re entitled to your opinion. I see the data. Player-to-players trading is a huge risk in any game and a company “making good” on failed transactions can have infinite damage on a game’s economy.

It’s so simple. John said it above: If you want assurance that things will go as you intend, use the Trading Post. If you’re worried about the fees, make an offer on something that is somewhat below full price. Consider the savings on that your “pay back” for fees.

I’m not a designer, but you know what? When I heard about the development of the TP, the first thing I heard wasn’t “It’s a great gold sink!” but rather “It’s a way to keep transactions legitimate, to protect players and make sure their transactions go through properly.” I’ll be honest, the TP also helps us reduce customer support costs, because if there are fewer scammers the CS team is not researching bad guys and gals and answering tickets about scams. But really, as far as I saw it, the first consideration was… you! You and your satisfaction with each and every trade and transaction.

I use the TP about 10 times every day, and it works. I turn a blind eye to the fees because I consider them my insurance for a successful transaction. And I seldom buy instantly because, well, I like to save a few coppers as much as anyone and I sort of like the whole “Will I get it for that price?” experience.

I encourage you guys to stop looking for work-arounds, likely third-parties, candidates for how to “beat the system,” etc.

The TP system is solid — use it.

Zera Allimatti.2541:

Tom Gore.4035:

Zera Allimatti.2541:

There is NOTHING stopping a middle man from walking away with the items that both players give them.

Other than his reputation, yes. For the major TP players their reputation is worth a lot more than a puny precursor or even a legendary.

Middle Men are used in all MMOs to do major transactions where the in-game system is either too expensive or limits the trade in other ways (such as maximum amounts).

Use the trading post.

^

Silentshoes.1805:

What do you think about this:

Your MMR changes based on whether your team performs better or worse than expected.

The expectation is based primarily on the MMRs of each team!

So…if the MMRs are inaccurate, the prediction is wrong, and the MMRs are adjusted incorrectly.

Glicko-2 doesn’t predict anything. A better analogy would be that it reacts. We think A is this and B is that, so if A beat B then it must be closer to that and vice versa. It improves its assessment of players by adjusting based on the result of each game. It is the outcome of these games over time that is the driving force.

We’re merging several threads on the topic of an expansion for Guild Wars 2. As always, we apologize if merging causes disruption in the flow of the individual conversations, but we’re sure you’ll be able to sort out the topics you’re interested in and merging is helpful in keeping topics current and avoiding a lot of redundant comments.

Thanks for understanding.

We’re merging several threads on the topic of an expansion for Guild Wars 2. As always, we apologize if merging causes disruption in the flow of the individual conversations, but we’re sure you’ll be able to sort out the topics you’re interested in and merging is helpful in keeping topics current and avoiding a lot of redundant comments.

Thanks for understanding.

We’re merging several threads on the topic of an expansion for Guild Wars 2. As always, we apologize if merging causes disruption in the flow of the individual conversations, but we’re sure you’ll be able to sort out the topics you’re interested in and merging is helpful in keeping topics current and avoiding a lot of redundant comments.

Thanks for understanding.

Edit to add: While doing this merge, the forums decided to take a brief “time out” and I was worried for a while that the attempted merge may have resulted in the disappearance of a few threads. Things look OK now (except for the fact my merge message was repeated). You are welcome to discuss the topic in this thread, with our thanks for keeping the conversation focused.

Bug Fixes:

• Fixed a bug in which players could use Orphan Laine’s Letter to become invincible in WvW and PvP.
• Fixed an issue relating to looting the end-of-dungeon chest in Tixx’s Infinirarium.
• Fixed a bug in which logging in to PvP with a new character would remove a player’s Potions of PvP Reward from their bank.

Don’t worry — we were able to gather the gist of player opinion from the many posts in this and other threads. So if you shared, we got it. If you did not share, no worries — we have a large cross-section from which we gathered stats and data.

Of course you’re welcome to post if you wish, but if you’ve already shared, we got ya covered.

I just heard back from our Game Ops Team, and thanks to all the reports that players sent, they were able to check the pathpings. The records revealed that players submitting reports each have been experiencing packet loss either at the first hop with the ISP or in a couple of cases within their own network.

So those of you having this issue should follow up with your ISP to get them to investigate this issue for you.

If there are specific questions, Brad may be able to answer, but given the broadness of the issue you should note this: If you’re in the midwest and are having the “stuck at 0kb /s” issue, talk to your ISP.

Leetsura.3507:

So I’m not crazy! The pvp potions that I had in my bank really did disappear!
Do we have to submit a ticket to get them back? I don’t remember how many there was, though

Leetsura — well, I cannot really comment on your craziness…

I just talked to Customer Support and they suggest that you do submit a customer support ticket. If you’re not sure of the quantity, make your best estimate. Once this bug is fixed, the team hopes to be able to replace the items. Oh and the team asked if everyone could please be super patient, because until the fix is made, the replacements can’t be issued, so it’s going to take a bit of time.

Thanks for asking about this.

Chris.9708:

Ever since Wintersday has kicked off, a few of my friends and myself have been affected by this problem. After playing for a little while, though still completely random amounts of time, the game begins to chop so much that it looks like we are trying to play a slideshow. The only way to fix it is by closing the game, which has to be closed through task manager because the game goes “unresponsive”. Anybody have any ideas on why this is happening? What did ANet break with the Wintersday event update?

Hi Chris. I don’t believe I have seen a report of this. Are you submitting a ticket to Technical Support? Or are you able to submit an in-game report, so the team gets specifics about where you are located and the other details that can help them figure this out.

danizmax.4329:

The bug report says it’s a heap space issue, which means it’s a memory leak in the game. I lost Karka loot 3 times now, not to mention not able to finish countless dungeons and fractals thanks to recent disconnects. I want some kind of compensation for the lost time.

Blizzard gives it, why shouldn’t you!

I assume you get the option to submit a report to ArenaNet? If you’re doing so, thank you — it will help a lot! If you’re not able to submit a report, can you please submit a ticket so that the Technical Support Team can look into this?

Thanks.

Guhracie.3419:

Thank you for informing us, Ms. Gray. It is much appreciated, and I hope you have a wonderful holiday.

Hey, and to you, Guhracie!

Jerus.4350:

Gaile Gray.6029:

Carbon Footprint.3421:

I miss Ambient Killer. That was my single most favorite daily.

I felt really really guilty about that one. Who smites bunnies?

Monty Pyton?

Well, that rabbit had a vicious streak a mile wide! It was a killer! Honestly, what could one do in that case?

On the other hand, Tyrian bunnies are a lot friendlier, cuter, and cuddlier, which makes taking them out a little guilt-inducing.

Update:

I wanted to let you know that I sent a very detailed report of players’ input on this subject to the design team this afternoon. Now, those of you posting 40, 50, or 90 times in the thread were only counted once in my seasonally-appropriate Pumpkin Pie Chart™. But the thoughts posted here (and in a few other threads) — in all their vast variety — are a very welcome part of our forums and we thank you for sharing them.

Carbon Footprint.3421:

I miss Ambient Killer. That was my single most favorite daily.

I felt really really guilty about that one. Who smites bunnies?

Sungak Alkandenes.1369:

Shorah Gaile.

As a programmer / project manager myself, I understand the reasoning behind not fixing it. Still find it a bit of a bummer though. :| I suspect a lot of us used that one for completing the old monthly easier (though I can probably get three with a couple busy sessions in WvW or EotM).

Thanks for the update regardless. Have a good X-Mas week…

Thanks for understanding, Sungak, and for the holiday greetings! You have a great one yourself.

JustTrogdor.7892:

By the way here is your answer OP:

https://forum-en.gw2archive.eu/forum/support/support/Requesting-a-Taken-Name/first#post4248872

/end thread

Question answered here, ending thread.

There is a known issue where the monthly numbers are not rising. As you may be aware, monthly achievements awards are going away at the end of December, as mentioned in the blog post about the new Daily System.

Given that the feature will end in just 8 days, and taking into consideration that there are certain risk factors related to any bug fix, the team has determined that they will not be fixing the short-term situation with the monthly achievements for this month.

We apologize for any inconvenience that this may cause and thank you in advance for your understanding.

We just moved a thread — “Dungeon stealing” — off the forums, because it contained a lot of back-and-forth name calling. In the forums, “naming and shaming” is strictly disallowed according to the Forum Code of Conduct. I wanted to let you know that Security and Customer Support were able to investigate the issues and those involved in wrong-doing have been dealt with. In the future, please report incidents of this sort using the in-game system OR through a support ticket. Thank you for understanding.

Hey there. I just talked with Mike Z about this, and he confirms that yes, there is a bug that is affecting some PvP Potions. The good news is that it will be fixed in today’s Hot Fix, so moving forward, this won’t be a factor. The other good news is that the team will be examining how to address this for the players it already impacted. (For instance, replacing the potions or that sort of thing.)

We’ll have more info on the remedy for impacted players in the future, but for the actual bug will be tidied up today and no longer will be an issue for anyone moving forward.

We want to thank those of you who took the time to create the logs. They have been routed to our programmers for review, and the details within the logs should be very helpful in determining how to correct this issue or what information to share with players to assist them, if the issue ends up being outside our control.

Please continue to send those in using the steps outlined in this post. And thank you again.

1083648 Solved
1082550 In Appeals.

It’s on our list, I don’t have an ETA for you.

1079855 Solved

http://wiki.guildwars2.com/wiki/PvP_Matchmaking_Algorithm#Ladder