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What is wrong with the matchmaking?

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Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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It’s still way off. Use hard filters, stop being proud.

It isn’t a matter of pride, and it isn’t even just my call. The whole team talks about changes, and we have designers, and leads, and stakeholders.

We try not to make knee-jerk decisions, some times we succeed, sometimes we don’t.

Also, nothing has changed since Tuesday, so I would expect it to still be whatever it is. :\

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

(edited by Justin ODell.9517)

What is wrong with the matchmaking?

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Posted by: Justin ODell.9517

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Justin ODell.9517

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Which means there is likely something the MMR is not measuring, I think.

Possibly, or it could just be coincidence, or population imbalances at higher roster counts.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

What is wrong with the matchmaking?

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Posted by: Justin ODell.9517

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Justin ODell.9517

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See that is like the exact opposite from what I witnessed. Any time we had 3 or 4 we got demolished.

Counting only 3+ in your party: 11 wins, 22 losses. That more closely corresponds with your intuition on the matter. I couldn’t see any overall pattern to those games that stands out as an explanation.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Does my Ranked MMR determine my Unranked?

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Posted by: Justin ODell.9517

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Justin ODell.9517

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No. They are tracked separately. We track one core rating per rating type, and one profession rating per rating type, for a total of 18 ratings. Right now profession rating is being ignored, but the intent is to start combining it with the core rating at some point.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Matchmaking doesn't seem improved

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Posted by: Justin ODell.9517

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Justin ODell.9517

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Before the Tuesday update I had a solid win rate in Unranked solo and it’s certainly dwindled but has been rather decent.

Sorry to hear that. Matchmaking was being held back before the Tuesday update, so your MMR may have gotten out of whack from the chaos. It may take a bit before it settles.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

I made a FLOWCHART for the Meta! Enjoy!

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Posted by: Josh Davis.6015

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Josh Davis.6015

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Time to crash the party. This thread is getting a little out of hand.

You can continue the discussion here: https://forum-en.gw2archive.eu/forum/game/pvp/The-Celestial-Meta-It-hurts/first

(edited by Josh Davis.6015)

Is my MMR screwed up?

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Posted by: Justin ODell.9517

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Justin ODell.9517

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Hey @kdizzle.9587,

Your MMR is still settling, so that might explain part of the trouble.

Looks like you’re struggling with ele. Have you tried this build?
http://metabattle.com/wiki/Build:Elementalist_-_Dagger/Dagger

You could also try another profession. I find I tend to do better with engineer, but the style and class of mesmer always keeps me coming back.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

What is wrong with the matchmaking?

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Posted by: Justin ODell.9517

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Justin ODell.9517

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But now after this new matchmaking system we have literally lost all but like 5 of our games.

Are you trolling me?

Here are your results going back to the last update (16th), and counting only matches were you were in a party.

32 wins, 30 losses, 5 desertions
- or -
33 wins and 34 losses if you go by team result

I can’t tell which ones are guild parties vs parties with other players, though. And you did hit a dry spell there for a bit. So let me know if you are still having issues.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Match making is bad

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Posted by: Justin ODell.9517

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Justin ODell.9517

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I don’t really get why this is happening to me. I played early in the AM (4AM-6AM PST US west coast), and I was getting pretty fair matches, but I just played 3 games and all of them were losses where it seemed that it was an obvious premade vs a bunch of newer players.

I’m only seeing 2 games, hmm. Was one a practice? That wasn’t your imagination, you were predicted to lose both times.

1) Forest, was 2-1-1-1 vs 2-1-1-1 You had a slight rank and MMRs disadvantage though.
2) Foefire, was 2-2-1 vs 1-1-1-1-1, ranks were even, but you had MMR advantage. Apparently wasn’t enough to overcome roster disadvantage.

The second one is interesting, and I think some changes I’ve been working on will help.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

leave queue not leaving queue ?

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Posted by: Justin ODell.9517

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Justin ODell.9517

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Known issue. Sorry for the trouble. We have a fix in the pipeline, but I’m not sure when it will make it too you because of the upcoming holidays.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Matchmaking doesn't seem improved

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Posted by: Justin ODell.9517

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Justin ODell.9517

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It’s not just the communication that helps pre-mades. You need to also realize that it is a group of players selected because they are at least somewhat skills versus a pub of players at variable skill levels. Pre-mades are also more willing to cooperate whereas pub groups tend to resort to complaining and insisting that each individual player is in fact the most skilled and has the best plan.

I agree, I’d like to see what more we can do to encourage pubs to cooperate more. On my wish list is a team finder that analyzes all your games and suggests other pub players to potentially team with based on your past history with them.

Another idea is letting you keep your pub team through the next queue if you won.

Anyone else have any ideas?

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Match making is bad

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Posted by: Justin ODell.9517

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Justin ODell.9517

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I’m not sure what to tell you. Your matches have mostly been fair, though you were on the winning side of a few lopsided matches. Your MMR may have been too high from playing in a full party, or your build works better with your team more than solo.

The only thing that stands out is one game of Temple. You were expected to win by a wide margin, but lost hard. Do you happen to remember that one? Does anything stand out? Other than that, there was only one pre-made vs solos, and that went as expected.

There may still be something going on, but I can’t really say one way or another because of the low sample size. Let me know if you continue to see this trend.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Matchmaking doesn't seem improved

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Posted by: Justin ODell.9517

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Justin ODell.9517

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So you directly punish players who enjoyed solo by putting them in a team queue environment. As a solo player i should NEVER face a premade team even as small as 2 players queued together.

No, our intent is not to punish anyone, directly or otherwise. Contrary to opinion of some, I do believe solos can enjoy and have a competitive match against pre-mades. While watching the behind the scene data, I have often seen solos take out a full pre-made team, but far too often than we prefer it is the other way around so we will, of course, try to avoid them as much as possible

You should not have to make a premade team to enjoy the pvp in this game. Forcing people to premade to enjoy the game is wrong, we played solo and enjoyed it for a reason. You say its a team focused game, well forcing us just isn’t the way.

We do not intent to force anyone to do anything they do not like. We are aware of opinions like yours, and we will continue to do more to improve the situation.

Might I ask why you prefer to solo instead of find a team? Is it that you don’t like the time and effort involved with finding other people? Is it the casual aspect of being non-committed to others?

Also, why do you not enjoy being put against pre-mades? Is it that they have an advantage with communication?

I only ask because there are many ways we can improve the situation, beyond just preventing the match ups entirely.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Match making is bad

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Posted by: Justin ODell.9517

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Justin ODell.9517

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Looking into it.

Edit: Ouch! You have been hit by a series of bad matches. I’ll see what we can do to improve things.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

(edited by Justin ODell.9517)

Byes / Forfeits

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Posted by: Justin ODell.9517

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Justin ODell.9517

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5v4’s should NEVER count toward ANYTHING, including leaderboards and MMR. the game simply shouldn’t count for anyone.

I hope this change is gonna be implemented soon.

I agree with you, with one exception. I think if the team that has a deserter wins it should count. If for nothing else than to prevent trolls from leaving at the last moment to cheat their team out of a win.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Byes / Forfeits

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Posted by: Justin ODell.9517

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Justin ODell.9517

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Server errors while trying to relog while isp and everything else (Like ts stream and so on) is fine it’s not your pc

That isn’t how the internet works.

You’re correct in assuming that your ISP’s connection is likely not having any issues, but that doesn’t mean the problem isn’t somewhere along the path from you to us. The internet a big mess of interconnected nodes, you can have 99% of those nodes functioning and a single node in the right place can create an outage for a large number of places. It’s usually transient though, as things can reroute around the problem.

Image you’re trying to drive home for the holiday. You don’t know it, but there is a wreck on the highway going South. You may never even notice because you can can still head North, East, or West, but doesn’t mean there isn’t something block the path when you try to head south.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Sorry?

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Posted by: Justin ODell.9517

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Justin ODell.9517

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That… is weird.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Matchmaking doesn't seem improved

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Posted by: Justin ODell.9517

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Justin ODell.9517

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That is not good at all. I used to be annoyed seeing people with win rates below 50% in the top 100. Now we see them throughout the board. This really needs a total revamp

This is a beta ladder, so please take it with a grain of salt. You’re only seeing one part of our plans, and while we do appreciate feedback do please keep that in mind.

You miss the point of why people didn’t like solo queue.

No, I don’t think I missed the point. This is why I clarified, I wasn’t trying to say players hated solo arena (outside what you mentioned). Again, the reasons I mentioned, which at best, are only summary of the team’s reasons. The two big ones (in my mind) were that 1) people wanted a place to play casually with friends, but in a more structured environment than hotjoin. 2) Players had valid criticism of the solo ladder, which would be true for nearly any ladder that is solo in nature because Gw2 PvP is a team game. This is why we shifted away from solo/team to unranked/ranked.

An unranked arena WAS a good idea. I personally enjoy playing there as long as I don’t get spirit watch, skyhammer, or courtyard (alt-f4 is a good way to avoid those). I’m actually ok with the solo queue and team queue being merged as long as 85 percent of my matches are 5 pugs vs 5 pugs. I am NOT ok with it if 50% of the time I am playing people who have queued together.

I’m glad you feel it was a good choice. I’m sorry you’re getting maps you don’t like, but I am happy that people that enjoy those maps still get to play them, all be it rarely. That is not cool that you’re ditching your team just because you didn’t get the map you wanted.

I can look up your account if you want, though most the time people end up surprised the data doesn’t match their perceptions. I really think we should start showing more data to help with this, but I understand the reasons we don’t.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

(edited by Justin ODell.9517)

Everyone in match DC (EU)

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Posted by: Justin ODell.9517

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Justin ODell.9517

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Sounds like a map crash. Looking into it.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Byes / Forfeits

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Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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Some additional details that would likely be useful to this debate.

1) The grace period would likely accumulative. Meaning 3 disconnects at 10 seconds each would be treated the same as 1 disconnect for 30 seconds.
2) You connect to the game server early in the loading screen, so the majority of the second load screen would not be factored in.
3) Loading into HotM is required for security reasons.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Inventory problems

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Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Are you using invisible bags? Items in an invisible bag are not deposited automatically, don’t show up in the list of items you can sell to a vendor, etc.

A Fragile Peace quest bugged

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Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

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If you’re L40 or higher, clear out your mailbox. If it has too many letters in it, you won’t receive new mail. Clearing out the mailbox will allow mail that’s been queued up to be delivered after a few minutes.

Matchmaking doesn't seem improved

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Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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Hey, I get that you’re upset. Things don’t always go our way, but let’s take a breath and go over the issues.

You were never in a match with anyone rank 10, at least not recently. The lowest rank you’ve been paired with is rank 33. That rank 33 also has a pretty decent record, with an MMR that is above average.

The new dailies can make it hard to prevent multiple of the same profession. The new system was never designed to outright forbid it, only to work against it happening.

Just because your queue time is <2 minutes doesn’t mean everyone else’s is. A lot of pre-mades have to wait closer to 6-8 minutes for a match, sometimes longer. I’ve had a lot of top tier players come to me about the issue as well. They don’t like easy victories. :/

As for why teams can do so poorly, sometimes the styles and attitudes of players don’t always mesh. Sometimes you’re going against people who are well suited to counter your style. Sometimes you just get out played.

It sucks, but it happens. I get that it isn’t fun, and I’m working on improving things even more.

If you run into a particularly bad match, PM me the date, time, and which arena it was in and I’ll take a look.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

(edited by Justin ODell.9517)

Matchmaking doesn't seem improved

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Posted by: Justin ODell.9517

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Justin ODell.9517

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Wait, where was the player demand to remove solo queue? When people were asking for solo queue, almost half the threads touched on the subject. As far as I saw, the only major complaints about solo queue were about Skyhammer and Spirit Watch.

I think this new system can work, but I don’t buy that people were clamoring for the removal of solo queue.

Anyway, the rest of your post matches my experience. Most of my matches are reasonably close. But every few games, I get a total disaster.

To clarify, the player demand was more for an unranked arena where they could play with friends and other people casually in a way more structured way than hot-join. There was also valid criticism about the validity of the solo ladder. So we felt unranked and ranked was a better split than solo and team.

I think this was a good move, especially because I believe we can have solos and pre-mades in the same queue with out compromising. I wasn’t expecting to deliver perfection on day one, so will keep trying.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

(edited by Justin ODell.9517)

Matchmaking doesn't seem improved

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Posted by: Justin ODell.9517

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Justin ODell.9517

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If the vast majority (i.e. >80% just guessing) are as you say then what is so “nuclear” about going to 100%, or hard filters? Queues are really very fast. Does eliminating outliers really add to queue times?

My perspective being that a queue time of 5 – 10 min is perfectly fine, other opinions will vary.

For most players, the increase queue times will hardly be noticed. For the outliers, it will likely be several fold worse.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Matchmaking doesn't seem improved

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Posted by: Justin ODell.9517

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Justin ODell.9517

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Isn’t this why you guys added solo queue in the first place? I’m really scratching my head here.

We added it for the same reason we removed it. Player demand. We can make it work, even if we have to use the nuclear option of hard filters.

There are a few things going on, and we need to pick threw the data to see if we can find the truth.

Based on the data alone so far, I’d say we’re at least 90% toward where we all want to be. Just need to drive home that last bit. The vast majority of matches are solos vs solos. When they aren’t, the groups are usually spread on both sides pretty evenly.

When its wrong though, it tends to be really noticeable. It’s this last bit I’m attacking next.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Matchmaking doesn't seem improved

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Posted by: Justin ODell.9517

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Justin ODell.9517

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I just don’t like how many groups, especially full premades, I face with solo players. If that was fixed, this thread wouldn’t exist.

Right now, I am facing a team with a two-man and a three-man. I have five solo players on my team.

Is it specifically that you don’t like facing them, or that you don’t like feeling overwhelmed and losing to them? We can fight that problem from multiple angles. My preference is to avoid hard filters because they increase queue times and only bypass the issue rather than address it.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Matchmaking doesn't seem improved

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Posted by: Justin ODell.9517

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Justin ODell.9517

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Matchmaking doesn’t seem improved because it’s simply not.

Come on guys. I’m still working on improving it based on real data. Help me out and give me specifics. Don’t make generalized statements like this unless you’ve got something to back them up.

We can improve things, we just need to work together.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Byes / Forfeits

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Posted by: Justin ODell.9517

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Justin ODell.9517

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A grace period would be good…60 seconds? Also, for the whole team getting deserter results, that means -3 pts automatic on LB’s right?

I don’t know what the grace period would be. Feel free to debate the pro’s and con’s of different lengths.

Also, for the whole team getting deserter results, that means -3 pts automatic on LB’s right?

Correct. The alternative is to allow parties to dodge bad ladder results by having just one person take the fall. Another alternative is that we just do nothing, and everyone that suffers a 4v5 takes a loss (unless of course they manage to still win).

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Byes / Forfeits

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Posted by: Justin ODell.9517

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Justin ODell.9517

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Wooow. Oooohkay Does this imply intent of “do not ever queue as a party. EVER”? Because if someone disconnects you get whacked with deserter result?

This change is not live. This change would likely have a disconnect grace period. Know someone that DCs a lot, and for a long time… probably not a good idea to party with them.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Start up Client stuck at 0kb /s

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Here are some instructions on getting the log file to us:

  1. Make sure you’ve created a shortcut to your Gw2.exe client.
  2. Open the shortcut properties (by right-clicking the icon and selecting ‘Properties’)
  3. In the target line, type -log so that your target looks something like this: C:\Games\Gw2\gw2.exe -log
  4. Hit ‘Ok,’ then run the client. Since you are blocked when trying to download the last files, let the client run for about ten minutes, then close the client.
  5. Open your preferred e-mail program and start an e-mail to Support@GuildWars2.com with the subject line “Patch download stuck at 0 kbps”
  6. Now, in your prepared e-mail, click “Attach file” and type “%APPDATA%\Guild Wars 2\Gw2.log" and your e-mail program should find the file and attach it to your mail.
  7. Send the email to us

To send us the diag file:

Replace -log with -diag in the above steps. When you’ve run that process, a UI window will pop up while the diagnostics are running. And the end of the run, you can open it up by clicking “View Results” and then cut-and-paste the diagnostic log in an email directly. It isn’t too big so you can cut it straight into the e-mail or make a text file, if you prefer, and attach it with the log file.

Restore your shortcut:

Remember to remove either the -log or -diag parameter from the shortcut by right-clicking on the shortcut icon and selecting ‘Properties’.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Wintersday Tree Rewards Disappeared

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This individual issue needs to be reported in the game, ideally at the time it arises. In the future, please click the gear in the upper left and then submit a report so the team can review the situation and see what’s going on. Thanks!

You might be able to report via a support ticket and an agent may be able to see what you were given as opposed to what you saw. Consider doing that if you desire.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Profession Pie

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Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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Been slacking, needs more mesmer…

Attachments:

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

PvP Leaderboard Not Updating

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Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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This should be fixed now.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Rejoin game after D/C?

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Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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This should be fixed now.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Byes / Forfeits

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Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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These notes were added by mistake. They’re upcoming changes we’re testing, but I can’t say if and when they’ll make it your way.

The intent was that buys would update ladder standing the same as a win, but would not update matchmaking rating. Forfeits would not update ladder standing (for the loser) or matchmaking rating for either team.

The player that left would get a desertion on there record, and will take a full loss whether their team won or loss, but would not affect their matchmaking rating. A win/loss only changes to a buy/forfeit if the losing team had desertions.

To prevent exploits, all members of the same party as the deserter would also receive a desertion result, but will not receive dishonor unless they leave early as well. Due to their strict nature, these changes would likely be accompanied with a disconnect grace period.

Does that answer your questions?

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

(edited by Justin ODell.9517)

No gift tree In home istance

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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According to an e-mail I received this afternoon, the replacement items went out today. I’ll double check on that, but I believe that those who tried to enable the item in PvP and were unable to do so now have a new item to enable.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Start up Client stuck at 0kb /s

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thank you, Eric!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Engineer] Back Piece keeps on disappearing.

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Chaith — can you submit an in-game report on this? When you do, it gives the devs a bunch of details about your character, situation, location, phases of the moon…. Well, ok, that last bit maybe not so much. But an in-game report has a lot of help info that would help the team replicate the bug and get it fixed.

Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Rejoin game after D/C?

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Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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We are in the process of fixing reconnects. Hotfix incoming.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

World Tournament Series - Boston FAQ

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Posted by: Josh Davis.6015

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Josh Davis.6015

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Hey all,

Take a look at the blog post here: https://www.guildwars2.com/en/news/play-for-50000-usd-at-the-next-world-tournament-series-championship-at-pax-east/

If you have any questions on the qualifiers, or if you need clarification, let me know here and I’ll answer as best as I can.

Josh

Start up Client stuck at 0kb /s

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I seem to have the same problem where the client tries to download the new patch.
It starts at 1 or 2 MB and then goes to 0/kb and freezes.

Also i don’t know how to run gw2.exe in “-log or -diag option”

Ok, let me be sure I give you the exact details. Back as soon as I have the whole thing properly outlined.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Start up Client stuck at 0kb /s

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Uh oh. Sorry, folks. If you read my previous post (which I will edit) I need to correct what I said about how to submit a ticket.

Do not use the interface system. Instead, please send an e-mail to Support@GuildWars2.com and attach your logs to that e-mail. Please read my previous post for the right info. Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The New Dailies -- Feedback welcome

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I just wanted to let you know I’m going to try to gather this feedback and write up a report about what is being said on the new daily system. There are a lot of different opinions being stated, and in some cases they may be directly opposite one another. However, I’ll do my best to amass all the thoughts you’ve shared and pass them along to design leads to give them a solid point of reference on this subject.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Best Christmas present ever!

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I got it from Helioz TC for doing my best to rep them during WvW adopt a dev.

Chris

Best Christmas present ever!

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Image 3

Attachments:

Best Christmas present ever!

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Image 2

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Best Christmas present ever!

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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As requested here are the images (-:

It is indeed handmade and hand painted by the man himself Mr Josh Foreman with a personal message on the bottom.

Attachments:

Start up Client stuck at 0kb /s

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey all,

We’re really glad to hear that things are better for some of you, but note that some players are continuing to have issues. (So sorry about that! I agree it’s interesting that the situation seems rather localized.)

Here’s what our team would greatly appreciate, if you care to do this. Sending logs will help the team nail down the cause of this problem. They then can fix it (if it’s within our control) or give you some info on how you might be able to address it.

Anyone who is currently experiencing the problem should run their gw2.exe as follows:
1. Once with the -log option. (the output will be in their c:/Users/<username>/AppData/Roaming/Guild Wars 2/gw2.log)
2. Another run with the -diag option.

(If you don’t know how to do either of these things, post here and we’ll get you some more detailed instructions.)

Once you have the logs, please send them to us as an attachment in an e-mail to support@guildwars2.com with the subject line “Patch download stuck at 0 kbps” (using this specific subject line will make sure your logs go to the right people in a timely manner). Please note: In most circumstances we are not able to accept attachments sent to this email address, but in this case an exception is being made so that we can get the data we need to fix this ASAP.

Thank you for any help you can give us with this!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

TP: Min. sell price overwrites price entry

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Ok, talked to the devs and this is a known issue. They’re looking at several possible fixes, but in the meantime, here are a few work-arounds that may help you:

  • Your your mouse wheel over numbers
  • Select only the tens field and type the number
  • Select the field and use your arrow keys
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)