Dev Tracker

I love you Anet

in WvW

Posted by: DevonCarver.5370

Previous

DevonCarver.5370

WvW Coordinator

Next

I’ve got to get the okay from them first, not everybody wants the spotlight. I soak that right up though.

FA Giving Back to the Community

in WvW

Posted by: Martin Kerstein.3071

Previous

Martin Kerstein.3071

Head of Global Community

Next

I just want to drop in to let you know that this initiative makes me feel incredibly proud of the Guild Wars 2 community, you folks rock!

Getting tired of ''Please leave, duels''

in PvP

Posted by: Evan Lesh

Previous

Evan Lesh

PvP Gameplay Programmer

Next

Custom arenas are a perfect example – why these weren’t fast-tracked and out in January, I’ll never know.

Because nearly all players wanted match making, and we agreed it would be better for the game at the time. So we re-prioritized. Perfect example of us switching gears based on player feedback.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

I love you Anet

in WvW

Posted by: DevonCarver.5370

Previous

DevonCarver.5370

WvW Coordinator

Next

I main an Ele. I was speaking less about myself and more about the rest of the team who definitely don’t get the recognition they deserve. Just remember every change you see had a bunch of people working on it.

Gems and money sinks

in Black Lion Trading Co

Posted by: John Smith.4610

Previous

John Smith.4610

Next

Okay, this is not an argument. I am not an economist and I’m new to MMOs, so I have no idea what the plans are. I’m actually curious, and I thought people might have some ideas about this. So, two questions:

1) Will there be a levelling off period with gold to gems eventually, or will it go up indefinitely? Put into the term I am thinking of, will we reach a stage where T3 armour will cost something like a few dollars? Will we also reach a stage where grinding for gold is completely impractical, due to the conversion rate? Relatedly, is this a problem?

2) Given inflation is what it is, what is going to happen to current gold sinks? When orichalcum axes and T3 armour are trivial to buy with gold, what happens? Do the prices get raised at some point, or can we expect new tiers to be added to materials and armour sets as time goes on?

As I say, I’m not an economist, but there was a thread in general discussion about the price of T3 and how expensive it was. It just seemed that there were many reasons for it to be expensive, but they were all going to be irrelevant in a few months.

1. The best way to think about prices in senses like this over time is in terms we economists call Real. There is an exchange value between gems and Real value of gold. The real value essentially means some base purchasing power of gold, irrelevant of how much gold it actually requires. We might say 1 Real gold is what it takes to buy a stack of copper ore, then we look over time and see, how much has that changed, and adjust how we look at it relative to the change.
Now the exchange will have an exchange rate relative to the demand for gems and real gold. This can change forever without too much trouble.

2. As the game changes and ages and gets better gold sinks and other mechanisms are created to adapt to current values. The best sinks though adapt naturally to changing prices. The TP is a good example of this, since it takes a % of trades, it remains a great gold sink irrelevant of inflation.

Disclaimer that these are highly simplified answers, the questions can be made much more complex, but for this medium this is best.

I love you Anet

in WvW

Posted by: DevonCarver.5370

Previous

DevonCarver.5370

WvW Coordinator

Next

We love you too man. Although not as much as if you had mentioned us all by name. Cheers!

IMO, Gem Prices need to be regulated

in Black Lion Trading Co

Posted by: John Smith.4610

Previous

John Smith.4610

Next

I see no current issues with the exchange, it’s functioning very well. Remember for every opinion on which way should be “favored” there is at least one opinion for the opposite.

PS please stop calling everything inflation, it’s driving me mad.

Why so many story achievements?

in Flame and Frost

Posted by: Paul Belz.7351

Previous

Paul Belz.7351

Next

Kinda off the topic’s question, but are these Living Story’s missions and achievements temporary and available only during certain period of time? Or I can still get them all, even if I haven’t played GW2 for months?

The living story missions and achievements will be available until Flame and Frost concludes. The final chapter, Flame and Frost: Retribution, will lead up to this conclusion.

This does not mean that Rox and Braham won’t continue to be important characters once this story ends though.

(edited by Paul Belz.7351)

Getting tired of ''Please leave, duels''

in PvP

Posted by: Evan Lesh

Previous

Evan Lesh

PvP Gameplay Programmer

Next

You should put ALL SPvP matters as top priority, because if you want GW2 to have a feature, you must do it. Otherwise it will die very soon. Everyone is saying that, because it is sooooo obvious.
I do not doubt you’re working, but you are working slow with wrong priorities. Wake up.

Working on every PvP feature we want concurrently is obviously not feasible. Everything must have a different priority. Dueling is a feature that could happen anywhere in the game, and could be picked up by a team other than the sPvP team. As far as our team’s priorities go, dueling is certainly not above custom arenas, spectators, shout casting, split queues, etc. I know everyone may want a specific feature first like dueling, and it sucks we can’t please everybody at once, but that’s the priority we’re working with.

How is that list of (mostly) basic features still so long when this game launched at the end of august 2012?

I wouldn’t call those features basic, but I can fully understand that they’re expected from the community after seeing other games like Smite or LoL. Those companies were dedicated to those games from the start though, while we at ANet were, and still are, making a massive MMO.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

How are you suppose to get 150 audio logs?

in Flame and Frost

Posted by: MatthewMedina

Previous

MatthewMedina

Content Designer

Next

It checks player level, and will account for down-scaling. So if you take your level 80 to an area where your level is dropped down to 15 or below, you will no longer get knocked back.

It’s true that other monthly achievements were set lower, but we made this higher specifically because there are a finite number of these, they do not move, and they respawn quickly. Monthlies are meant to be achievable over the month at a reasonable pace (5-10 per day), and as you are doing other kinds of content, but it’s entirely possible to do it faster and farm if you want. As you noted, this would incur an upfront travel cost to tackle all 50 per day. If this is boring to you personally, hopefully there are other achievements that help you meet your monthly. :-)

Why so many story achievements?

in Flame and Frost

Posted by: MatthewMedina

Previous

MatthewMedina

Content Designer

Next

It does indeed help us to track player’s progress in the Living World content, but it’s also a good way for us to communicate to players who like a bit more of a directed experience, since currently we can’t use the Personal Story system to relay information to the player about where to go for the Living World content and what to do next. We agree that using achievements this way may not be the strongest solution and we’re investigating alternatives. We will likely continue to use the achievement system until a stronger system is in place.

Hoelbrak...

in Lore

Posted by: MatthewMedina

Previous

MatthewMedina

Content Designer

Next

Since absolutely nothing of Owl remains, the norn chose to convey that by sculpting Owl’s memorial from wood.

Not true! My character has one of her feathers.

Ah, but you can’t very well make a statue from a few feathers left behind. :-)

How are you suppose to get 150 audio logs?

in Flame and Frost

Posted by: MatthewMedina

Previous

MatthewMedina

Content Designer

Next

Hello, we made some changes to the periscopes with a hotfix yesterday which should ease the pain these things have been causing. The knockback has been reduced for players level 16 and above, and removed for players 15 and below. Hopefully this will help players wanting to get this achievement for their monthly.

I hate these Periscopes!

in Flame and Frost

Posted by: MatthewMedina

Previous

MatthewMedina

Content Designer

Next

The periscopes did undergo some changes to hopefully make them better for all players. Also to clarify, not all periscopes have a chance to trigger the backup events. Only 3 out of 10 in each map have the events attached to them.

Price of Ori

in Black Lion Trading Co

Posted by: John Smith.4610

Previous

John Smith.4610

Next

Economists neither sleep nor leave, I was never gone, I just require interesting posts

This explains so much, all this time in Orr we thought they were zombies.

“More come”

Arrg nooooo its the Economists

gaiiiiiiiiiiiiiiiiiiinnnnnnnnnnnnnnnssssssssssssss

Perma-Banned for exploit [merged]

in Account & Technical Support

Posted by: Mike O Brien

Previous

Mike O Brien

President -- ArenaNet

Next

I’d like to add some detail to what Gaile wrote above.

It was not possible to perform this exploit with an unmodified game client. Those who performed it knew exactly what they were doing.

As a normal player of the game, you shouldn’t have to worry that you might get banned for doing something that you didn’t think was wrong. We know it’s a very serious action to ban an account, and we don’t want to take that action arbitrarily or subjectively. Our goal is to only ban when we’re sure that the account maliciously participated in the exploit, or was used for muling or distributing the proceeds.

In this case we made a mistake and banned some unrelated accounts. It was human error, and we apologize. We unbanned most of them in a batch last night. But, upon reviewing appeals, we can see that we missed some, so we’re going through and unbanning those too.

We review appeals thoroughly. Anyone who believes he or she was unfairly banned only has to write to us to get a clear answer.

~ MO

Game Update Notes - March 26, 2013

in Game Release Notes

Posted by: Mark Katzbach

Previous

Mark Katzbach

Content Marketing Manager

Next

  • Changed Sonic Periscope blowout effect to a knockback to reduce the amount of stunned time. The knockback effect will not affect areas level 15 or below.

Can't update game

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Dedalus. – I saw your reply in another thread. Sorry I missed this one – sometimes threads can get lost and I just can’t quite catch them all, so again, I apologize.

One thing I’d suggest is to try moving your client out of the default directory and running as Admin this way. To do this, please follow the steps below:

1. Navigate to your Guild Wars 2 folder, which by default should be C:\Program Files(x86)\Guild Wars 2.

2. Move this folder to a new location like C:\Games\Guild Wars 2. The location doesn’t matter specifically, as long as it’s outside of Program Files and Program Files(x86).

3. Navigate to this new location and “Right-click” on “GW2.exe” selecting “Create Shortcut.”

4. Rename this shortcut to “Guild Wars 2 Admin Mode.”

5. “Right-click” on “Guild Wars 2 Admin Mode” and select “Properties.”

6. Click the “Compatibility” tab.

7. Checkmark “Run this program as an Administrator.”

8. Click “Ok.”

Once completed, please double click “Guild Wars 2 Admin Mode” and try playing Guild Wars 2 again.

Hope this helps. If I miss your response again feel free to send me a PM so I can take another look at your thread so I can be of further assistance

Sea of Sorrows Cursed Shore stuck event

in Bugs: Game, Forum, Website

Posted by: Rob Thody.1539

Previous

Rob Thody.1539

Live Response Coordinator

Next

Thank you for the post. We plan to address this for our next major build.

Account closure for Scamming/stealing

in Suggestions

Posted by: Mark Katzbach

Previous

Mark Katzbach

Content Marketing Manager

Next

As Turkashi said, if you are having issues with another player scamming you, please contact Customer Support.

Skillpoint - Bear Shaman Marga - Broken.

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

Previous

Jeffrey Vaughn

Content Designer

Next

We’re testing a fix now, though I don’t have an ETA for when it will go live. Most likely it will be included with the next monthly update, since that’s when content changes are pushed out.

Crash crash Assertion A file was corrupted

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi ryyyAv,

Your Crash logs are showing CRC errors. What this means is that something has caused a file to be the wrong size and corrupted the installation. The first thing we want to rule out are issues on your drive.

Please do the following first to check and repair your drive:

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Right-click the hard disk drive that you want to check, and then click Properties.

3. Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

5. Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Once that is complete, Please navigate to your Documents > Guild Wars 2 folder and in there you should see a file called Local.dat. Delete this file.

Next:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again and see if this resolves your issue.

I can't download the game.

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Browk Rock – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Perma-Banned for exploit [merged]

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Btw, is the support 24/7 or otherwise? Just curious..

Yes. Appeals can take a bit longer than other issues, because there’s a pretty intense level of research involved. But we have team members active 24/7/365.

Those of you whose account was terminated should first verify that the account was not reinstated. If that is the case, and if you wish to appeal, you should submit a ticket. There’s really no point in posting about this in the forums; the team will answer you as quickly as possible. If you find you still need help after three days—and I must emphasize that it’s highly unlikely that you will wait that long!—feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Perma-Banned for exploit [merged]

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Just speaking to my guildie about this right now and we’re both feeling very uncomfortable with this situation. Not knowing what’s going on and why people were banned in the first place just leaves the rest of us in the dark leading to the point where you don’t know what you can and can’t do. For now, we’re thinking to just stick with dailies and dungeon runs.

Would farming a very profitable place be considered an exploit? Or grinding the same area for hours just because you CAN be considered “botting”? I am personally putting down a lot of time grinding for my first legendary, so how am I now supposed to feel safe about doing just what the game offers me?

I understand that you and other player are expressing concerns about this. I want to put your mind at ease.

  • We don’t ban without review.
  • We’re gamers too, and some of us are really into farming. Farming a rich area doesn’t make you a botter or an exploiter. Now, naturally, Botters and exploiters can farm a rich area right alongside the legitimate player, but we do understand the distinction.
  • If someone is banned (account terminated) or even suspended, they can appeal and the team will review the situation yet again.
  • If we make an error, we are not afraid to say it, and we do not hesitate to reinstate an account that is suspended or terminated in error.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Fails to Launch / Not Responding

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Brutakus,

I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes. While we do not recommend running your machine without a security application, should disabling the software help resolve your issue we can reinstall it and work to configure the application so it doesn’t cause this issue.

Hope this helps!

P.S. – If you don’t receive a response in the forums about your issue I would recommend creating a support ticket or even sending me a PM and asking me to take a look at your issue (unfortunately I can’t catch them all) and I would be more than happy to help you out.

Black Screen and Music in background

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Jonwpatterson – After reviewing your Game Advisor, it appears that you do not have a valid installation of Direct X. This could be due to corruption or you may just not have it installed. Either way we should update this.

This is what we are seeing currently from your Game Advisor report that you provided:
================ = Installed DirectX ================
– x86
d3dx10_42.dll – 9.27.952.3001

d3dx9_32.dll – 9.16.843.0

- x64
d3dx10_41.dll – 9.26.952.2844

d3dx10_42.dll – 9.27.952.3001

d3dx9_32.dll – 9.16.843.0

d3dxof.dll – 6.1.7600.16385

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Client stuck on patch

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Dagnis,

I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Perma-Banned for exploit [merged]

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Automated banning system? Check out this Automated Support system

I put in a ticket as soon as I noticed I got banned. About 20 minutes later I was unbanned, probably when Gaile first posted in this thread.

I totally forgot about closing my ticket

I check today and there’s a automated-response from NCSOFT asking me to verify my purchase with proof blah blah before they can assist further, all the while I am not even banned anymore.

I would love that ticket number. Obviously, we could use it to train folks to answer better.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reinstall game

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Weebitt – To download the Guild Wars 2 installer, please follow the instructions listed on: http://support.guildwars2.com/app/answers/detail/a_id/8981 or by following the instructions below:

1. Log into your Guild Wars 2 Account page to download the client. (https://account.guildwars2.com)

If you are using Internet Explorer, please select Save. Do not select Run.
If you are using Google Chrome, Gw2Setup.exe will appear in your Downloads folder after clicking Download. Please do not select Run.
If you are using Mozilla Firefox, please select Save File.

2. Once the download is complete, double click the file GW2Setup.exe to start the installation process.

3. Click the red Install Guild Wars 2 button.

4. Select an installation path to install the game to.

(We recommend creating a folder on your C:\ drive for the file. Example: C:\Games\Guild Wars 2.)

5. Allow the game to patch the necessary information from our file servers.

Once completed, click “Play Now” and you should be taken to the login screen for Guild Wars 2. As long as you reach this screen, you’re patched and ready to play!

Game Not Loading Anymore..

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi the great warchief,

I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Can't log in, Error 42:4:7:251

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Teege – If you’re getting both error codes 26 and 42 it’s possible some ports may be blocked. Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted.

Spvp Deathmatch new mode

in PvP

Posted by: JonathanSharp.7094

Previous

JonathanSharp.7094

Game Design Lead

Next

Also yolo.

Don’t ever say that again!!! It is lame! ughh…

You mean AWESOME:

“No blankets or pajamas
they can choke you in your sleep.
Two words about furniture:
killing machines.”

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Error Code 42:1000:7006:881

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hey all – it would appear there are still quite a few of you experiencing this issue. Even though the original poster’s issue has been resolved, I’m just going to throw a few troubleshooting steps out there for you all since this error message is often caused by a number of different things.

Here are some things you could try as far as troubleshooting goes:

1. Disable security software

2. Bypass your router and try connecting directly to your modem

3. Ensure ports 80, 443, 6112 and port 6600 are fully unrestricted and accessible, both inbound and outbound.

4. DNS Flush

5. Winsock Reset

6. Msconfig

7. /clientport 80 command

8. VPN

If anyone wants more info on how to actually perform some of these steps please let me know. For better one on one assistance I’d recommend creating a support ticket or creating an original thread for your particular issue.

Hope this helps!

Fix it please.

in PvP

Posted by: JonathanSharp.7094

Previous

JonathanSharp.7094

Game Design Lead

Next

As I’ve said before, custom arenas and spectator mode are two of our highest priorities, so those will come first. But once those things are finished, we can then look at the KABILLION things we want to add to PvP and then decide which features we release next.

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Constantly losing connection to server

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Tokz – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Spvp Deathmatch new mode

in PvP

Posted by: JonathanSharp.7094

Previous

JonathanSharp.7094

Game Design Lead

Next

We’ve been researching/developing other stuff for a while now (which I’ve stated in other posts, the SOTG, etc.). We just don’t talk about things until they’re ready.

I feel that just being transparent will help you guys to calm down a bit.

So:

We wanted to have a solid set of conquest maps our first half a year after ship, so we did that. We have tweaks to do for conquest maps, but overall we like a lot of them (and some of them we’re still not 100% happy with – so they may never make it into the tournament rotation).

But, as we’ve said, the other game types commonly tossed around actually have some MAJOR issues that need to be fixed for MMO-style combat (which is what Jon is speaking about). Those are the places we’re pushing now – trying to find ways to take those game-types and get them to be FUN and FUNCTIONAL in GW2’s combat system.

We’ll keep you posted as more happens.

Also yolo.

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Client Hangs after pressing "Play"

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Ishimura – I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes. While we do not recommend running your machine without a security application, should disabling the software help resolve your issue we can reinstall it and work to configure the application so it doesn’t cause this issue.

I can't install the game...

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Captain Sax Overdrive – If you’re still having issues installing the client, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this error. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Dear Arena Net

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hey there StankyUndies – In addition to the Game Advisor report, if you’re still experiencing this issue I’d like to take a look at your crash log as well. You can find this by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file. Once you have these two reports, you can attach them to the thread by clicking “More posting & formatting options…”

Game keeps crashing

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Lexa,

Your Crash logs are showing CRC errors, what this means is that something has caused a file to be the wrong size and corrupted the installation. The first thing we want to rule out are issues on your drive.

Please do the following first to check and repair your drive:

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Right-click the hard disk drive that you want to check, and then click Properties.

3. Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

5. Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Once that is complete, Please navigate to your Documents > Guild Wars 2 folder and in there you should see a file called Local.dat. Delete this file.

Next:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again and see if this resolves your issue.

Any consideration for the ranger class?

in Ranger

Posted by: Robert Hrouda.1327

Previous

Robert Hrouda.1327

Content Designer

Next

I never said ranger was better at insert thing here than class insert class here, which people here seem to be under the impression of. I’ve never claimed that ranger was top tier, and have repeatedly been saying rangers need help here on the forum, so I don’t seem to understand where people are getting the impression that I think Ranger is fine.
I also openly admit I’m not the best PvP guy, or WvW guy… but I do tend to hold my own when I go in and play in those areas, and I don’t feel like I’m sankittenging my team by being a ranger. Maybe I just don’t operate at the levels/tiers you all do, but I certainly try in the levels/tiers I am in, and I tend to have moderate success.

I’ll try to get better in those areas and advance before I go speaking about rangers in the future.

Chinese GW2 beta

in Guild Wars 2 Discussion

Posted by: Martin Kerstein.3071

Previous

Martin Kerstein.3071

Head of Global Community

Next

Thanks for clearing that up.

Not liking the models is apparently hate speech. Who knew?

It is not, one of our moderators misinterpreted your post. We will revert the infraction, my apologies.

Chinese GW2 beta

in Guild Wars 2 Discussion

Posted by: Martin Kerstein.3071

Previous

Martin Kerstein.3071

Head of Global Community

Next

Those armors are temporary placeholders (that already exist in the game), and the Legendary Store is a fake.

Please Follow-Up on Blocked Incident

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Your friend has submitted a ticket to ask about this, and that’s good. There’s really no point in posting at this time; the team will answer him as quickly as possible.

The forums are designed for follow-ups (after three days in the specific thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture.

If he still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

e-Mail from "ArenaNet?" Please read! [merged]

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

To be clear: This is a new phishing attempt. Do NOT follow the link.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Market for Dyes Out of Whack?

in Black Lion Trading Co

Posted by: John Smith.4610

Previous

John Smith.4610

Next

The reason is due to the type of item that dye is, and how people interact with it. Not the different quantities of dye.

Fix it please.

in PvP

Posted by: JonathanSharp.7094

Previous

JonathanSharp.7094

Game Design Lead

Next

Just wanted to jump in and say thanks for trying to be constructive guys. Solo queue (and splitting ratings) is something we have planned. We just need to finish up other features before we can get to that one.

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

What options do we need in our Custom Arenas?

in PvP

Posted by: JonathanSharp.7094

Previous

JonathanSharp.7094

Game Design Lead

Next

Some great ideas in here! Thanks for being so constructive!

Based on what I’m seeing here, I think you guys will be really pleased with the first phase of options we’ll be releasing with custom arenas.

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Getting tired of ''Please leave, duels''

in PvP

Posted by: JonathanSharp.7094

Previous

JonathanSharp.7094

Game Design Lead

Next

Bluxgore speaks the truth. Also keep in mind – there are MANY opinions on the forums about what we should be working on. It’s hard to say “the players want X”, because normally, there’s very little consensus on what players actually want. We try to make as many people happy as we can with each update, but it’s nearly impossible to please everyone all the time. This is true in life as well.

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer