Dev Tracker

Leaderboards... for real this time

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Orochi Necromancer Lupicus Solo

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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now your turn to solo it with your ranger ;p

Stuck on phase 3, having a really hard time escaping the bubble when it gets me. I’ll get there soon though!

Network Error

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hey guys just an update, we have implemented a temporary fix this will hopefully get most (if not all) of you back in to the game, while a proper fix is in the works.

Thanks for your patience!

(edited by Moderator)

Orochi Necromancer Lupicus Solo

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Great job – When you got trapped in that bubble near the end, I thought he may have had you – good on you for keeping your cool and showing well rounded player skills. You did great dodging and positioning, and your use of death shroud was (to me) very well done.
I don’t play a necro so I can’t say for certain if anything seemed broken, but to me it looked legit, and it was a fine exhibition of skill. Fantastic!

Network Error

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hey guys just a heads up this issue is currently being looked into.

Sorry for any inconvenience!

Updated World Ratings (April 5)

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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And as text:

NA
Jade Quarry 1 0 2221.691 -12.232 183.661 0.842
Blackgate 2 0 2146.478 -4.219 182.148 0.842
Sanctum of Rall 3 0 2143.829 16.557 183.489 0.845
Tarnished Coast 4 1 1982.295 14.991 180.244 0.837
Kaineng 5 -1 1977.536 -10.522 183.492 0.88
Fort Aspenwood 6 0 1939.306 -4.958 180.613 0.841
Dragonbrand 7 0 1875.469 9.721 184.871 0.841
Yak’s Bend 8 0 1778.938 10.839 183.44 0.842
Maguuma 9 1 1732.729 7.115 188.33 0.854
Sea of Sorrows 10 -1 1713.466 -20.674 184.793 0.854
Stormbluff Isle 11 0 1572.391 1.679 185.484 0.861
Crystal Desert 12 0 1561.061 -8.623 184.669 0.85
Ehmry Bay 13 0 1457.418 -5.497 186.912 0.866
Borlis Pass 14 0 1383.421 0.284 183.043 0.844
Anvil Rock 15 0 1363.936 4.735 183.426 0.839
Darkhaven 16 0 1307.332 8.503 184.422 0.844
Devona’s Rest 17 0 1217.206 -30.815 184.552 0.848
Isle of Janthir 18 0 1176.783 23.341 187.902 0.869
Henge of Denravi 19 2 1095.409 34.174 180.177 0.839
Northern Shiverpeaks 20 -1 1071.324 6.601 180.068 0.839
Sorrow’s Furnace 21 1 1069.202 81.024 200.965 0.876
Gate of Madness 22 -2 1020.601 -40.654 179.962 0.838
Eredon Terrace 23 0 869.369 262.784 191.606 0.854
Ferguson’s Crossing 24 0 862.298 264.554 192.662 0.854

EU
Seafarer’s Rest 1 0 2090.991 -21.707 184.29 0.845
Vizunah Square 2 0 2021.253 -9.051 182.418 0.848
Desolation 3 0 2006.245 30.786 183.75 0.842
Elona Reach 4 0 1952.85 19.177 183.648 0.85
Kodash 5 0 1836.646 -9 182.228 0.84
Jade Sea 6 0 1834.054 -9.911 182.45 0.848
Piken Square 7 1 1755.142 23.785 179.956 0.841
Riverside 8 -1 1725.186 -9.588 179.791 0.839
Augury Rock 9 0 1693.904 -14.163 179.89 0.839
Gandara 10 0 1670.249 2.142 181.173 0.839
Baruch Bay 11 0 1660.326 -5.676 181.14 0.845
Aurora Glade 12 0 1616.905 3.468 180.604 0.834
Abaddon’s Mouth 13 1 1576.339 11.393 181.065 0.843
Far Shiverpeaks 14 -1 1567.726 -34.678 181.978 0.837
Fort Ranik 15 0 1505.092 23.101 182.192 0.838
Underworld 16 0 1473.534 -4.524 181.154 0.843
Drakkar Lake 17 0 1471.198 -6.014 181.293 0.835
Miller’s Sound 18 0 1467.77 11.022 183.533 0.835
Gunnar’s Hold 19 0 1382.112 -43.119 189.105 0.851
Dzagonur 20 0 1262.748 9.921 186.085 0.84
Ring of Fire 21 0 1244.766 33.917 188.87 0.852
Ruins of Surmia 22 0 1218.483 10.105 187.844 0.861
Arborstone 23 0 1138.189 -8.577 209.137 0.915
Whiteside Ridge 24 0 1109.154 -3.376 187.93 0.866
Blacktide 25 0 1081.132 -16.581 220.724 0.888
Fissure of Woe 26 0 684.295 -6.383 220.947 0.879
Vabbi 27 0 481.868 34.382 237.09 0.888

Updated World Ratings (April 5)

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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Here are the updated world ratings as of the matchups ending on 4/5:

*Note, the large change to Eredon’s Terrace and Ferguson’s Crossing is due to us manually adjusting their ratings up by 300 before the conclusion of the previous match. Thus they actually dropped about 35 from that adjustment after the match concluded.

Attachments:

(edited by DevonCarver.5370)

Things to improve

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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My list:
1. Fix poison. Sometimes I can stand in it 5 seconds, other times it hits me twice in about half a second
2. Increase skin drop rate. It’s horrendous.
3. Make the frog boss amulet actually targetable, it’s nearly impossible to target his amulet most of the time.

Thanks!

1. It’s a matter of server load. The more times the water trip wire has to ping the client to check to see if a player is still in it, the more the server bogs down. We had to balance a lot of things with feel vs. performance.

2. I don’t make those choices. And even if I did I’m not unhappy with where it’s at. They are intended as pleasant surprises, not an expectation, or something to be ‘earned’. Personally, I’ve run SAB countless times and only got one skin.

3. I always just click on the model and never have a problem. But I have heard, and acknowledge all the complaints about keyboard targeting.

Things to improve

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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I have another suggestion. The timer in zone 1 before being ported to zone 2 could stand to be increased a little bit, maybe by 5 seconds or so.

Yeah. We wanted to get the Fractals system in, but that required code support we didn’t have time for. Hopefully we’ll have it for next release. If not I’m ask Lisa to give us a little more time there.

Things to improve

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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I would love to see some kind of bauble radar as an in game item. Or any mechanic that makes finding all the baubles in a zone more realistically doable without using a walkthrough.

Well we’ve designed 30 skill/weapons and have them all planned out for where they will be appearing through out the 4 worlds. Expect something that will help you with this in World 2.

Things to improve

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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Hey Josh can we get this thread to stick plz

I’m not a forum mod. You’ll have to ask someone else.

Things to improve

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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but this particular area pushes the limitations of the engine too far in my opinion. We eventually got the achievement, but in the end it was difficult for all the wrong reasons.

You’re probably right. We don’t have much lag at the office, so I never ran into the problem. I’ll see if I can break that up a bit and compensate by getting some super annoying monkeys in there.

I personally wish there was a half second longer delay between the coconuts the monkeys throw.

I wanted to see if we could make our knockdowns much shorter. I can’t remember what came of that. I’ll add that to the list. If not we might go the rout of slowing the bombs down.

In my opinion, every jump in the game should be able to be done by anyone, regardless of what method they use to play.

Ok, I gave you two, now I’m going to deny you one. I like your Power Glove simile, but I think limiting all jumps for all 4 worlds to accommodate keyboard-turners would be overly restrictive creatively. As the challenge level must go up, I need to have full access to all the tools available to keep things interesting. If I excluded corner jumps from the game then I’m not sure I could keep the right balance for the majority mouse-turners. Sorry.

When you are standing right next to an object, you are unable to jump onto it.

Yeah, I’m not a fan of this either. Sadly, it is such an embedded part of the fabric of our physics engine that there’s probably no way it’s going to change. If that combination of values changed I guarantee that every map would suddenly sprout about a thousand world-outs. Just another quirk to learn to work around.

Walking right up to a log means your character will be unable to jump out,

Right. So you gotta learn not to walk right up to things you want to jump on. Counter intuitive? Yes. Fixable? No.

As others have mentioned, a bauble counter would be a welcome addition.

I admire your purist approach to tackling the game as designed. I’d love a Bauble counter as well. For technical reasons we couldn’t make one. I’ll add it to the list of things to bring up again when we start World 2.

Super Adventure Box gives me motion sickness

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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Well if the nausea in World 1 is so unpopular I guess for World 2 I’ll make it cause diarrhea.

Now where is that checkbox?

Was culling reintroduced?

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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There was not and culling is still gone.

Can't update game

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Dedalus – If you’re still having this problem I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Connection error(s) detected. Retrying....

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Anonymouse – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Siege griefing

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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To try and nip this all in the bud, Customer Support has been examining these cases as they get them, it’s just a complicated thing. Posting on the forums, while tempting, is not the best way to get these answered. I will, generally speaking, talk to Customer Support on Monday to try and get more action on cases that are reported to them. If you send the report in, it will get looked at. If you post about it on the forums, it will not. Not out of malice or as a punishment, but because I’m just not going to look at these threads any more.

Seperate reset times for NA and EU

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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I talked to our server guys and we just don’t have the ability to reset these at different times. As much as that is an unsatisfying answer for you in the EU, it is reality.

top of Redvale supply tower cheating?

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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2 things for you Benny.
1) I don’t know if you are supposed to get there or not but I will check on Monday when I get in.
2) If it happens to be that you aren’t supposed to, I will personally fix it to make sure you can’t.

If you somehow end up banned, I’ll make sure to look into it. Of course, if you get banned for something else, you are on your own. :P

Something has to give...

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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Skill lag, as many here have pointed out, is a server side issue. Your PC’s components will not have any impact on it.

Can we PLEASE rotate the colours more?

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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To be clear, assuming we make this change, it would have basically 0% to do with world completion. While that would certainly be a side effect of the change, I’d like to do it because it will add a small amount of variety to the matchups, nothing more and nothing less.

WvW Player Limits?

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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Grrrr…. Devon, you are one hard nut to crack! :-) lol
I hope they give you the big bucks for handling all of us.

The funny thing is, on any map we could just all line up and count.
Problem solved

The bucks I receive are the same size as all the rest. If they started paying me in oversized dollars, I’d start to get suspicious. Feel free to line up and count, but I’ll neither confirm nor deny any numbers you might get, correct or not. Mwahahaha!!

e-Mail from "ArenaNet?" Please read! [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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An email is being sent out to player that does NOT come from us. It states that “we” have discovered that the recipient has been trying to sell his/her Guild Wars account, and threatens immediate closure without contact from the player.

I have merged a bunch of threads about the subject here. If you have received an email that you’re concerned about, please read this thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

e-Mail from "ArenaNet?" Please read! [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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A lot of people are getting phishing attempts through an email that pretends to come from us. For detailed information about this, please read this thread.

I will merge threads about this topic into this thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

WvW Player Limits?

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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Without giving out specifics, there is the same number of slots available to each team of a match, per map.

Bug or Just Unlucky?

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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I agree. I’ll see what I can do about it. No promises as it may be more complicated than it should be.

Game Update Notes - March 26, 2013

in Game Release Notes

Posted by: EvanTeicheira

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EvanTeicheira

ArenaNet Alpha Team

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Update, 4/6:

In order to address certain exploits, the following changes have been made to summoning Guild Vault Transports:

  • Guild Vault Transports are now unlocked with Economy level 5 instead of Economy level 2. The cost has been increased from 50 influence to 1 Guild Merit and 50 influence.
  • Guild Vault Transports can no longer be summoned in instances.
ArenaNet QA Team

(edited by EvanTeicheira.3962)

Confirmation from new WvW Staff on T8

in WvW

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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Can we see what was changed? I didn’t see anywhere anything official, but would love to know….

(Theory: Adjusted ET/FC server rank so SF didn’t lose server rank points this last week like it was slated to)

I’ll have the updated matchups and rankings posted on Monday. I, unfortunately, don’t have access to the data from home.

Tpvp Turret Engineer (videos)

in Engineer

Posted by: Tyler Bearce

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Tyler Bearce

Game Designer

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Yeah, separate cooldowns was on the table, but it put the trait into the a little too powerful category. It’s entirely possible that we’ll revisit this trait again at some point, but for now that’s why it is the way it is.

Tpvp Turret Engineer (videos)

in Engineer

Posted by: Tyler Bearce

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Tyler Bearce

Game Designer

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No, we’d rather it not feel random and I agree it no longer has synergy with Speedy Kits. The cooldown was just an unfortunate trade off we needed to make to keep it balanced as a tier 1 trait.

Tpvp Turret Engineer (videos)

in Engineer

Posted by: Tyler Bearce

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Tyler Bearce

Game Designer

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Ultimately Kit Refinement was too powerful as a tier 1 trait, and so far we’ve been avoiding swapping the tier a trait is in. Other considerations were improving the weak kit refinement skills on Bomb Kit and Med Kit, reworking the really strong skills of Grenade Kit and Elixir Gun, and also any kit refinement proc that gives a skill that’s already on that kit, like the Caltrops on Tool Kit.

Super Adventure Box gives me motion sickness

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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I’ve heard this from several different people. Needless to say, I never wanted my work to make people sick! I honestly don’t know why this is happening specifically in SAB. But I have to assume it has something to do with the angular geometrical environment and bright colors. I wonder if someone who gets sick tries it in black and white if that would help them.

Gaming references found in the SAB.

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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This is a great thread. Really fun to see all these references. I can’t say where all the SAB influences came from since we are a team of people who all have different childhood game experiences. I can say the ones that I particularly was inspired by. The overall FEEL I wanted was a blend of Mario and Zelda. The original LoZ was the game that most inspired me to become a game developer. But I didn’t want to make a Zelda clone. While some of the weapons are the same as LoZ, they are in many many games. We were trying to pull from many sources and blend them. That was one of the most fun parts at the beginning was everyone comparing our memories of our favorite childhood games and finding the common themes, tropes, mechanics, etc.

Tpvp Turret Engineer (videos)

in Engineer

Posted by: Tyler Bearce

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Tyler Bearce

Game Designer

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Hows that invisible cooldown on kit refinement treated ya? I think your the last engi to still have it…..

It’s not perfect, but it opens up some interesting play possibilities, especially while stunned. I don’t have a stunbreaker in this build, but I can still swap kits while stunned, which allows me to pop a clutch magnetic aura while being pelted with projectiles, or a magnet bomb to interrupt a melee spike.

How do you do against rangers with that build? For some reason I feel like ranged builds would have the upper hand against you

I don’t love fighting rangers honestly. Though I’ve got multiple magnetic auras to reflect projectiles, and a lot of ways to stall for time and keep them off a capture point. So I can give them a good long fight, and even occasionally get the victory.

Super Adventure Time!: Secret Purple Bauble

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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Cool, thanks. Will look into these.

Please use shovel data to check RNG bias.

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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Bunado mini would be so OP.

Super Adventure Time!: Secret Purple Bauble

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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@ Josh Foreman

It could be a graphics glitch, it did give the same amount as the purple orb.

By the way did you look at my updated bug thread.

Also there is a bug in World 2 zone 1 that allows me to go past the walls. I put a screen shot in the other thread.

Edit: Okay done. I’ll keep updating that thread, if I come by more bugs.

Can you link it here? I’m not sure where that thread is.

Isometric Bonus Zone (Suggestion)

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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It’s something I’d like to experiment with. Not sure how feasible it is. We can’t currently remove the camera control from the player.

Super Adventure Time!: Secret Purple Bauble

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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Whoops! You can’t walk in there? I must have scootched the wall a little bit fixing some other bug and created a new one. There is no invisible wall, for the record. It’s just that the character collision box is bigger than it looks because you’re scaled down to almost-asura sized.

And there is no black orb. But the purple in a shadow might look black?

World 1 Zone 2 Boss and the horrible camera.

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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Yeah, I’ll fix that. It’s one of those things where me and everyone I’ve watched just stays on the drop mushroom side and strafes back and forth on that one side and never gets wedged in between the crenelations and cage. So I haven’t seen the problem you’re describing. But I can easily imagine how it would happen.

Things to improve

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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I really wish that on the world 1-2 boss fight, on the big tree stump, the camera axis would shift to the center of the tree and remain at an absolute fixed distance so long as you were up there, so that it wouldn’t go bonkers as you pass in front of the various crenelations of the tree.

I don’t think we have the tools to control the camera target. The going bonkers part is the real issue. I try to stay on top of the crenelations and I don’t usually have any problems there.

Things to improve

in Super Adventure Box

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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I have a couple of questions:

  1. Will the upgrades (shovel, bomb, slingshot, etc.) remain saved on our characters for the next time SAB reappears or will we have to repurchase them?
  2. Are there any plans on making said upgrades account bound? I’m really regretting getting them on an alt I planned to delete. :P (It’s just been so convenient to have a character permanently parked outside of SAB.)

1. I’m counting on it. I’m holding one of my characters back so that when all four worlds are done I’ll be able to play it as a complete package. But my other characters are getting decked out with all the gear. But things are unpredictable in a giant game like GW2 and I can’t make any promises. All I can say is that I fully intend that all baubles and weapons/items in the box will stick with your character forever.

2. I’m pretty sure we are keeping them character bound. That’s the best way to experience it more than once if desired.

Tpvp Turret Engineer (videos)

in Engineer

Posted by: Tyler Bearce

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Tyler Bearce

Game Designer

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Guild Wars 2 Doesn't Open Up Post Patch

in Account & Technical Support

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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It sounds like your Gw2.exe somehow got corrupted while patching. Connectivity loss or a system restart during the patching process could do this.

To resolve this, I would grab a new Gw2.exe from https://account.guildwars2.com/account/download (It’ll download as Gw2Setup.exe)

You can then rename it from “Gw2Setup.exe” to “Gw2.exe” and replace your old one from “D:\game\Guild Wars 2\”

Hope this helps!
-Bill

UI issues with Nvidia Surround (Portrait)

in Account & Technical Support

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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Interesting

Luckily, I know exactly what’s going on here. I actually just spent a couple days refining our support for triple monitor setups. I’ll make a note for myself to ensure my changes also resolve this issue.

-Bill

Serial No. Cox Email

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Assuming he purchased from buy.guildwars2.com, the mail could be blocked by some sort of anti-virus program before it reaches his Spam folder. Try Junk? Deleted mail? If he still doesn’t see it, he is free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Delivery of gem

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hello gaile. i want to say thank u for ur responce and second… i played 10 years mmorpgs big names that cant refer here…. the best and quickest answers were here…. ur customer support is excellent….gz gyus keep it up!

Oh wow, Glorius — I nearly missed this message. Thanks so much for your kind words!! <3

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can't change account email?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

gw2setup

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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If you are below minimum spec, I’m very sorry but the game simply may not (probably will not) be playable.

My first reaction was that perhaps your drivers needed upgrading, but yes, sub-spec systems may react as yours did. You’re welcome to post in Tech Support if you’d like to ask about this, of course.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I never recieved my confirmation email!

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Spam or Junk Filter is the best bet. If not, you can submit a ticket through the “Ask a Question” tab on that linked page.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet