Guild Wars 2

Archangel.7965:

I have just tried to play this game again for the first time in a few months and was told I was signing in from a different ip even though this is the same PC I used to play the game with before, and that I had to verify the log-in via email. I opened my email and was told a log-in attempt was awaiting authorization with this underneath:

Address: 2.121.79.178
City: Caddington
Region: A5
Country: GB

I don’t even know where Caddington is lol… So I came onto the forums and found this thread and after reading a couple of pages and skimming the rest someone said you can type what is my ip into google and verifiy the ip is correct, which is it. I was still wary of allowing it though as the City was not one I knew, but since I only got these emails the few occasions I tried logging in today then I’m hoping it’s ok.

If in doubt about an IP address, I recommend that you contact your ISP and ask them about it. For instance, “I’m in Portsmouth, but the IP address says I’m in Edinburgh. Should my ‘dynamic IP’ be quite that dynamic?” They can tell you if the addresses being offered are legitimate, or if someone is trying to sneak onto your account. If you’re at all uncomfortable, I suggest changing your password, and making sure it’s unique to GW2 only and very complex.

SilverLion.1498:

Hi,
Early this morning when i try to log into my game with mobile authenticator. It have stop me from logging in. It just keep showing me that Invalid Username and/or Password. Keep asking me to do a Recovery on my Account which i did and reset my password. It still doesn’t work at all. The only reason i can post on here is that i disable the Mobile Authenticator. I have tried to link back with the mobile authenticator but it can’t go through.

I really like to use Mobile Authenticator rather then using email to verify. Using Email to Verify is not a good ideal for me since my email itself need to be verify via SMS. Which now i’m force to use it or no Authenticator at all.

Hope to heard from you soon for any resolve.
Thanks and keep me posted A.S.A.P .

I believe that Support can help with this. Could you contact them? I will post a link in this thread.

Aoinelhiem.6034:

I’ve been forced to authenticate every login attempt from the same IP address ever since I got the game.

I thank your help in advance.

This could happen if your ISP had an extremely “dynamic” set of IPs. But every time? That can be an inconvenience. (Although, in point of fact, other players have requested that level of authentication.) If you want help, please go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist or advise you.

Amby.4738:

I am not a computer gamer per say, just a registered nurse working on a Doctorate/PH D. I am unable to log into my game account due to email verification problems which was forced upon me without my say so. I would ask that arena networks consider installing a tog gable verification option as my next action will be to simply delete gw2 from my computer and never play it again. Hello Gaile “froggy” G.

Amby, email authentication should not be “forced on” anyone. If you don’t want authentication, get in touch with Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you remove authentication.

I personally recommend that you keep it, and I’m hoping that you will, and that Support can help you keep auth and get into the game easily and smoothly.

Froggie says, "I do not understand ‘uninstall,’ but judging from the ghastly pallor of my human friend’s face, this thing called “uninstall” must be bad in the extreme. The Frog encourages you to reach out to Those Who Serve for assistance."

QtVain.5803:

Appreciate it Gaile, I’ll go ahead and do that. Thanks for the quick response here.

Much appreciated. <3

Happy to respond, and I hope it sorts out just fine for you!

As the agent explained, your bank or credit card company turned down the purchase. You need to address this with them, and then we may be able to process the purchase.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

As the agent explained, when an account is “voided” no money is taken or accepted in relation to the purchase. You were not charged by us for the game. Although sometimes your credit card will put a “pending” notice with an amount for the “purchase” in fact the purchase was not concluded, no money was charged or received, and the “pending” should disappear from your credit card account in a day or two.

I believe that answers all the questions, but if you have more you can update your ticket and an agent will help you.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Inculpatus cedo.9234:

You can always exchange gold for gems and pay for a transfer that way. =)

Or earn gems in the game. Or ask for a little help from some friends, a few gems each. Lots of guilds will do that!

I’m glad that there are many ways to accomplish this goal.

Copain.1926:

Thanks everyone for your help! They say they can help him! I wish I could mark you guys as great helpers or something..

I’m glad that folks explained this to you: Usually, stolen accounts are used for bad purposes. Not necesarily farming, but gold deliveries, stealing other accounts, scamming, etc. When we note that an account may have been compromised, we’ll try to lock it down. Sometimes, another report will show that the thief was doing bad things. And the account holder — the legitimate owner — will feel as if s/he is getting mixed messages: Why am I banned? I was the victim!

Don’t worry, Support can and will sort this out!

ShiningSquirrel.3751:

Grievance.9148:

A friend of mine was banned for helping me create an item, I sent him all the materials and when he sents the item back he gets banned. The bot that u have that bans people should be able to keep track of what has happen and not perma ban someone for not doing anything wrong. How come it didnt ban me then for sending him 250 Glob of Ectoplasm and some other of the items?

Both me and him have post tickets about this, mine is 130403-000087

Just an FYI, you should not open multiple tickets for the same issue. It will only slow the response time and take even longer to get any help. If your friend has not heard back in 3 days, he can post in the “Tickets for Review (3 days and older) [merged]” sticky thread.

And, as Support has explained, they cannot discuss your friend’s account with you, so submitting a ticket for someone else only slows down responses for your friend and for everyone else.

If someone were to get banned for exactly what you described, then Support would review and address any false-positive. Usually, thought, I find that the details are not exactly as expressed. For example, the items that were given to help you may have been stolen. The account used to transfer them might have been compromised. Anything is possible with this, but don’t worry, the Support Team will figure it out!

As long as the purchases are from us, or from an authorized, legimate seller, you’re fine!

I don’t know the details of the report that someone’s G/F was banned for purchasing a game code for another player, but I’ll wager that person bought from someone who sold them a fraudulent code. It happens. We have limits on how many games one CC can purchase, but I don’t know of anyone getting banned for buying a game code and giving it to a friend or family member, when the details as as I’ve expressed them here.

Tuck.4095:

Try deleting your old mail… I have had that problem before. The items are delivered via mail

Correct. We just “resolved” an issue for an ArenaNet employee who wasn’t aware that there is a limit of 10 mails in your GW account. (That 10 does not include NPC and event mails.) So please reduce your store of mails and I just bet that purchase drops into your box real soon!

If you continue to have issues, even after clearing your mailbox, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

That’s great to read, Stelol, and thanks for posting!

General Health.9678:

There is something wrong with the warning system. I didn’t get any message. It took support almost the full 72 hours to say “oops.. our bad” and reinstate the account.

I PM’ed a complaint to Gaile but have not had a response. Sensing a pattern.

PMing me is not the thing to do. And multiple times? Really?? You may submit tickets; you may look for my posts on the forums. I will not provide/support a third means for communication through PMs. I do not — no one has — the bandwidth to deal with that additional communication, particularly when it is — as are yours — non-productive and invalid complaints.

To all:

How do you know you’re suspended? You cannot enter the game. And how do you know that? You get a message when you try to log in. No one gets a blank screen. You’ll get a message of some kind, and that message is probably more informative than you’re noticing.

If you want to discuss the situation, contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Ellieanna.5027:

How do you accidentally delete a character? You have to click on the delete button, then it gives a warning about you losing everything and type in their full name to confirm the delete. It’s their fail safe system. They don’t do roll backs for your mistake.

While somewhat harshly stated, the above is true. There are many safeguards against accidental character deletion. We do not use the Account Restoration Tool to reverse player errors. It is used exclusively for hacked/stolen accounts.

Most likely, yes. You can’t get suspended because someone or some group decides to report you. You get suspended if, upon human review, the language is found to be in breach of the RoC and the UA. You can be assured if it was a swearing match, everyone involved was given a time-out.

Yumiko Ishida.3769:

Its the Microsoft IME software in windows xp, vista, 7, and 8 to type in foreign languages that are not latin-based letters such as arabic/and Asian character sets. You must have hit shift+ alt at one time. Press it again to take it off.

Wow, Yumiko — that’s good information. Thanks for providing that insight.

As I mentioned on my personal (emphasis: personal) Facebook page you are welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Keep in mind that people will say exactly what you have said in an effort to steal an account, so please understand that the team will need to be extremely cautious about this matter.

For tips on what information to provide in a ticket that may help establish you as the legitimate owner of the account, please read this post. In the end, though, Support will move forward — if it is possible for them to do so — with caution and prudence. Thank you in advance for understanding that.

I have merged a few threads to make sure you each see my answer. You need to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to look into this for you.

For tips on what information to provide in a ticket, please read this post.

You may contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will discuss this with you.

For tips on what information to provide in a ticket, please read this post.

We do not close support accounts! You can and should discuss this with support.

SuwanHime.7685:

Hello!

I’m not sure if this has been asked before or not, in my brief search I did not find anything useful but,

I come from Europe and due to an Exchange Course from my school I am now in Japan for some months. I heard some stories about downloading and such being illegal here, and since Guild Wars 2 sometimes needs to download new content, I wonder if I can still play GW2 here.

Many thanks!

Many people play Guild Wars and Guild Wars 2 from Japan. I know of no laws that restrict downloading or updating the content of our game. You’re welcome to check into this with your local authorities, but we’ve had players in Japan since 2005, and I seriously doubt they’re all breaking the law.

If your friend hasn’t submitted a ticket, time’s a’wasting! Get into the system and get the answer!

You use extremely racist and offensive language many times over. It wasn’t a slip of the tongue, it was repeated.

The account will serve its entire suspension. Never, ever say that word again in our game. It’s that simple.

Debbysaurus.4016:

https://forum-en.gw2archive.eu/forum/support/account/Policy-3rd-Party-Programs-Multi-Boxing-Macros/first#post1532762

this post answers most my questions, however it does nottell me if i can use a virtual windows to run 2 accounts on the same computer.
so… is that allowed?

As for “Does this program allow the user to gain undeserved rewards?”
every way of multi boxing is a yes answer to this question.
for example, 1v1 pvp and let ur main account win.
leeching daily events for double rewards.
and so on…

so can anyone clarify this for me?

No one can give you the answers to your questions. The policy is stated in the thread and we cannot elaborate upon that to address individual scenarios. But I will say taht obviously, someone who is cheating is guilty of a breach of the RoC whether he’s multi-boxing or not.

When you submit a ticket — as you did — you are doing exactly what you need to do to get your situation corrected. No one can assist you in the forums. Support can and will help you with this. Thank you for submitting a ticket.

WRod.3856:

User name: BombayNugz.5146

One of our guild members withdrew gold from our guild bank and now is banned. Please fix this anet.

Thank you.

I can assure you that we don’t ban people for making legitimate withdrawals from a guild bank! Please ask your friend to submit a ticket. Posting “Please fix this” in the forums is not and cannot be the way this situation will be addressed.

I feel sure your friend will be helped shortly; she may already have been assisted with this. If not, and i she still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum. Including the 12-digit ticket number is an essential part of my being able to help her, so please do include that.

produde.8092:

JonathanSharp.7094:

Basically what happened: We were watching the leader boards and saw a bug crop up with a small # of accounts. We held leader boards while we fixed the bug.

This sounds like you already fixed the bug, does hat mean you just keep watching leaderboards until they seem fine or is there another issue?

Yep, we watch them, make sure stuff is fine, then we bring them out.

airstu.2579:

Manoa.5897:

airstu.2579:

SF isnt getting out on their own steam either. http://dictionary.reference.com/browse/deus+ex+machina

Uh…yeah, we know! We should have been able to get out of T8 on our own steam a LONG time ago (1/4 of a year of domination is simply too long). But due to how Glicko works and how skewed the ratings were in T8, there was simply zero chance of us getting out of T8 on our own steam without some sort of adjustment to the ratings.

So why should T8 NA get special treatment? Why not a universally applied answer? As an academic and a historian you should know that giving a minority special treatment is not a solution.

The biggest reason is that the solution is to attempt to break up what has become an ossified matchup. It is hardly a solution to the underlying problem, but it will hopefully put some variety back into the T8 and T7 matchups in NA which were sorely lacking in that because of the rating system we use for matchups.

There is an active thread about it:

https://forum-en.gw2archive.eu/forum/support/bugs/Hobby-Dungeon-Explorer-bugged

There is an active thread about it:

https://forum-en.gw2archive.eu/forum/support/bugs/Hobby-Dungeon-Explorer-bugged

Oh, hi!

I’ve just put in some support for AMD Eyefinity to address the UI placement and Cinematics scaling issues (Character Select, Character Creation, and Cinematics included).

I’ve also polished up existing support so that Nvidia Surround and AMD Eyefinity function the same. Another neat feature is that Windowed Fullscreen is now supported.

Current ETA will be our next major release, which should be sometime later this month.

-Bill

Oh, hi!

I’ve just put in some support for AMD Eyefinity to address the UI placement and Cinematics scaling issues (Character Select, Character Creation, and Cinematics included).

I’ve also polished up existing support so that Nvidia Surround and AMD Eyefinity function the same. Another neat feature is that Windowed Fullscreen is now supported.

Current ETA will be our next major release, which should be sometime later this month.

-Bill

Basically what happened: We were watching the leader boards and saw a bug crop up with a small # of accounts. We held leader boards while we fixed the bug.

Diviner.7405:

In order to increase you chances of succeeding, you have to make sure everyone that doing it completely understand what the heck is going on. Communication is key.

This is the correct answer. Guild content is about coordination. If you truly work together, you don’t need nearly as many people to complete this content.

morrolan.9608:

In a month? And why wasn’t this picked up as an issue before release anyway? It was patently obvious as soon as I saw it happening for the first time after the change that sotzz was going to be almost impossible to find unless you were incredibly lucky.

This is actually just not true. Lots of guilds have been successfully taking this one down. It’s just a tad too difficult, so I’ll be adjusting it slightly.

GrandmaFunk.3052:

Aeonblade.8709:

How is this throwing GoM under the bus? I’m just curious, because even if they normalize t8, you still have a week to not come in third place again.

But that’s the thing, according to Devon the ratings bump might be enough to drop them down tonight.

So the key here is that if we do this correctly, then they will be able to get out of T8 by kicking tail. There are other underlying problems here that are more complicated to fix, but the change we are making should make it more likely that there is some movement between T7 and T8 on a regular basis, rather than the way it currently is. As for throwing anyone under the bus, this is still based on how you perform in the current matchup. The only way to get dropped down to T8, is to have done poorly in T7.

Interestingly enough we just were discussing this with Habib, master of all things WvW and I think we will do this soon, if it is as easy to do as we hope. It will just make things a little more interesting.

Remember that this is merely a band-aid solution for now. One that will hopefully return some movement between T7 and T8. For it to be permanently solved will require more work and time. But, this should make things better for now.

titanlectro.5029:

Hi Devon,

Thanks for helping T8 out.

I do have a question for you. I’m on Gate of Madness, which is currently set to be Red Team on T7. Should we be expecting to be in T8 after reset? Or will it take a week at the higher rating before SF breaks out?

Thanks

It would appear that the change we are making will impact the ratings for the next matchup. I do not know specifically who will end up where, but it is likely that SF will break out and someone else will drop. If not this week, then likely the next.

Gab Superstar.4059:

DevonCarver.5370:

UTC is the time we use, so as daylight saving time comes on and off in certain locales it will affect when the reset hits you. Further reason to ditch daylight saving time altogether.

Out of curiosity, where do you live, to make such a statement?

As with the rest of Anet, I’m in Washington state. And we still foolishly use daylight saving time. I just wish we didn’t.

D W.5179:

What we would really like is a rough ETA. We’ve been told you were looking in to it before, and yet some of us have been in the same match-up for months. If it’s going to be a while for the solution fine, but do something temporary soon please

EDIT: Holy quaggan, I just read in the other thread about this that you ARE doing something temporary, and the word “today” was even used! You sir, are a rockstar!

I’d love to give you an ETA, but there isn’t one. It’s one of those things where we have to get some solutions, design through the problems, scrap all those, start again, get better solutions, then implement them. Depending on the nature of those solutions, they could be quickly implemented or they could require some time. The promise I will make is that as we get a clearer understanding of the time frame I’ll make sure everyone knows. Specifics are always going to be hard to come by, but I can at least give you all that much.

ColinJohanson.2394:

Internally we pronounce it “See-ya-moth”, and since washingtonians speak perfect english as we remind our british design director Chris Whiteside daily, that’s clearly the only correct way to say it, so there ya go.

Speaking as a California transplant, I have two counter arguments:

1) It is called soda, not pop.
2) Bag and beg do not sound the same.

Nice try, though.

GrandmaFunk.3052:

Fror.2163:

It’s a fact not really well known over here, but Glicko 2 works better when the same opponents don’t fight every week. It is sane to have the lower ranked guys sometimes play against middle-ranked guys as a kind of “poll”, just to check that the lower guy has not improved his skills.

While that makes sense in theory, it would result in matches that are total blowouts and where most of the player base drops out early in the match.

Which would not be fun and not really give you valid information. Also, every blown match results in a few players quitting WvW altogether.

That’s our current assessment as well, which is why it’s going to take more work to decide what we really want to do here. Speaking for myself, I think we need to change some of the mechanics of scoring to more accurately reflect what we want people doing in the game, which would hopefully get us tighter matches. There are any number of possible ways to deal with this however, which makes it a paradox of choice to a certain degree. Rest assured we have top men working on it! And me. :P

naphack.9346:

What’s up today?
Did someone die?
Someone got possessed?
So much red in the forums!

Coffee?

xxxzavulonxxx.8413:

If the server populations for the T8 ones are Very High as the lists suggest, the problem is that not many people on those servers are attracted to WvW.. And you should look at options on how to make it more attractive to a bigger populace of players.

Unfortunately, there could be many reasons that those servers are doing poorly, including that people stay away because they are doing poorly. Creating a self-fulfilling prophecy. This change will help only a little because it isn’t going to actually change the skill level of any servers, we are just going to mess with the numbers to try and fix the impacts their scores have had on everyone else. There are more holistic changes that will need to be made to try and solve this problem for the long term, but we can do this today, so we are.

Fror.2163:

It’s a fact not really well known over here, but Glicko 2 works better when the same opponents don’t fight every week. It is sane to have the lower ranked guys sometimes play against middle-ranked guys as a kind of “poll”, just to check that the lower guy has not improved his skills.

We are aware of this fact and we are trying to decide what we actually want to do about it. It’s more complicated than just that though as there are aspects of scoring that are not reflective of the quality of individual servers as well. Until we address the underlying scoring issues, it’s just a temporary solution though. To that end we are actively designing things that we hope will, if not solve, at least ameliorate the scoring issues.

UTC is the time we use, so as daylight saving time comes on and off in certain locales it will affect when the reset hits you. Further reason to ditch daylight saving time altogether.

I’ll have more info once Habib gets in, but we are going to bump the ratings of the tier 8 teams to attempt to partially address this today. That’s not going to stop things from sliding back towards the current state, so there will be discussions about larger changes that are necessary to address this issue. But for now we are just going to juke the stats, as they say.

Bluebird.1890:

Hey Guild Wars devs!

I’ve noticed a silly trend as I explore more and more of the world map. Now, I can’t recall exactly where each location has been, but I can tell you that there are at least one in Bloodtide Coast and Sparkfly Fen:

Which one of you guys loves siamoths too much? :P

There have been multiple occasions where I have found a little cave offshoot somewhere in the corner of a map and thought, “Ooo! Something to explore” only to get in there and realize its just a one room half open cavern with a bunch of siamoth grazing.

The first time I was disappointed. The second and third and fourth times, I just started laughing like I was experiencing some sort of inside joke with one of the developers.

I can’t help but imagine someone sitting in a dark corner of the Arenanet studio just creating siamoth habitats in little tucked away corners of Tyria, very happy and content with their life. When they go home and their wife or husband asks how their day was, they just smile and say “Great! I made another new home for siamoths.”

Anyway, who is responsible for this? :P

It’s like Trolls and Ettin seem to be often found large gathering node farms, one of the great mysteries of Tyria….Perhaps someday the true story will be revealed?

Internally we pronounce it “See-ya-moth”, and since washingtonians speak perfect english as we remind our british design director Chris Whiteside daily, that’s clearly the only correct way to say it, so there ya go.