Guild Wars 2

Kauna Arget.7052:

I’m having to authorise my account almost every time I try to log in. Whilst this is annoying, I don’t mind so much although it does mean I have to keep my emails open. My problem is that every time I authorise, it’s coming up with a different location. It has never once come up with my city, and the closest it’s been is about an hour away. This has ranged up to the other side of the UK. I know that it’s me asking for these emails because of the times that they come through, but it seems ridiculous to authorise these IP addresses and locations if it’s not going to stay the same (I only game from my house). Surely this makes it more likely to be hacked?

Well, yes and no to that last bit. It’s far, far more likely you’d be hacked from a different continent than that you’d be hacked from a location an hour away. So the authorization emails can be very helpful, where you see, say, “Leeds,” “York,” even “Chester” or “Portsmouth” and then suddenly see “Beijing.” It’s that last one that is the “ah ha!” moment, although naturally a compromise could come from the other places (but not nearly as likely).

Having said that, I will ask the team if disabling the feature is on the cards. We’re so intent on trying to protect our players — and help them protests themselves — that I’m not sure how high a priority it would be to disable a feature that is provably effective, but I take on board that there are cases where disabling may be the player’s desire.

I’m not exactly a GM, but I’ll be happy to answer. The process of investigating these issues takes more than a few hours. Please be patient and allow the team to look into the matter and get it resolved.

If you purchased the game from us, the refund should be processed quite soon. If you purchased from one of our partners or from another source, naturally we cannot offer a refund. But if you bought on buy.guildwars2.com, you should hear back soon. If you’d like to follow up (after giving it another day, perhaps?), please post in the Tickets for Review thread above.

I totally agree this is a very wonderful thing. Welcome, Mac users!

I do believe this was addressed a little over 2 hours ago.

AvaAzul.8290:

- 1 Reformat
- 2 Change Password on E-mail
- 3 Change Password on Game
[Example of a Strong Password: H3><@|>eCimal]

- 4 Reset ALL Security Question
[Tip: Make ur security Question a Password instead of a Obvious answer]

- 5 Make sure your browser is set to “Private”
[Example to set Explorer to Private Mode: “C:\Program Files\Internet Explorer\iexplore.exe” -private www.google.com"]

- 6 Delete Accounts you no longer use that maybe related to your GW2 Account or have any possible trace to that account. (Check forums you’ve been to and delete/request a deletion of that account). If they fail to delete it put a randomize Password such as )U@IOUDJ(&Y(AHUHA5606484a9a8y as the password so its “locked down”

At a glance this all seems like solid advice.

The key thing is, something is giving out your info, and it’s truly not coming from us. (Hence you see only a couple of threads about repeat hackings, amongst a couple million games sold.) I agree with the others, there’s something on your system that, despite your best precautions, is giving out your credentials. Trojan, keylogger, call it what you may.

I strongly encourage you to “reset and start again,” but naturally if you wish to obtain a refund, and you purchased from us, we will oblige.

Ollie — please add your tickets to the stick post above — Tickets for Review (5+ days). Thank you!

Also, we tried phone support but found it was far less efficient for both the customer and the team. Tickets really are working, but volume can mean you wait a few days. We’re working on reducing the wait and have made big inroads. We can review if you include those tickets in the review thread.

So sorry for the delays and/or mixups. It’s true that multiple tickets can cause confusion on everyone’s part, but we’re really wanting to help!

Please add to the sticky post above and I’ll include in today’s review list.

Thanks for your patience.

Hi,

Due to the non construtive topic of this thread, I will now close it.

Thanks for your understanding.

Hi,

Please use the search tool before posting a thread with a topic that has already been created on the forum.

I will now close this thread.

Thanks for your understanding.

Pepcfreak.5984:

John Smith.4610:

If you have an uneven amount of money in the exchange, it refunds the excess to you, it doesn’t keep it.

Might wanna look into that, I’ve tested it multiple times and it is not refunding the excess.

I’ve confirmed that the exchange is functioning properly, and it does return any unevenly matched coin.

maximumpanda.5178:

yesterday i attempted to submit a ticket to support that i havnt been able to buy gems for a few days now, and it turns out my account has been blocked from submitting questions for some reason.

arena net please rectify this… i want to give you my money but you dont seem to want it

Oh Max, I can’t believe that could happen. Are you sure you have all the details? I’ve been doing this a long, long time and I can’t think of an instance when someone’s account was closed for contacting Support.

Could I get the 12-digit ticket number so I can take a peek?

Hi,

There are no call services available for our customer support. If you want to contact them, please send them a request by clicking here.

I will now close this thread.

I don’t see much evidence of people controlling markets entirely, nor do I see any evidence people are having trouble making money on the TP with some time and effort.

Do you have any specific items you think are being manipulated?

The developers have stated the position on this issue. You might not agree with the stance, and we understand that. At this time, there are no plans to change it.

Thank you all for your feedback.

Adjusted it for the 9/24 update. Reduced the abomination count to 2 L24 enemies, which is much more reasonable.

https://forum-en.gw2archive.eu/forum/game/bltc/Last-in-First-out-Please-tell-me-the-TP/104484

Thanks for the suggestion.

Hey folks, I’ve been reading this thread for a bit and figured I’d come weigh in on things. I built this dungeon, and fixed the problem, so I’m going to come at you from the designer perspective on things to try and illuminate why I did what I did, and what exactly I did. It wasn’t made clear, and I apologize for that.
The main thing I am seeing, is that people are upset that I took away their super profitable low risk, fast, token grind. I did not go into this thinking everyone would be happy with my changes – I knew I would be upsetting people because I was taking away a super easy speed-run money printer.
I took it away for a few reasons – chief among them being what I feel is taking advantage of a couple bugs found in the same chain, and our leashing/aggro system. I played with groups who did this, and watched you-tube clips of what was going on. The problems I identified with the speed run aspect of this are as follows:
1. You just need 1 person to get to the magmacyte across the magma field. This will cause an invulnerable Magg to run across the entire field through mobs and progress the dungeon. Then this person teleports back.
2. Instead of fighting the enemies in a timed event at he door buster, you just circle strafe them or leash aggro them to “kill the clock” since it was only a 100 second timer on the event.
3. Final Boss encounter isn’t threatening.
So what did I do?
1. I made it so that Magg has to get to the other side of the Magma field and close to the magmacyte – not just a player. Magg not taking aggro from nearby enemies was a big reason for this issue to be resolved. By giving him aggro, and forcing you to escort him to the ending, I fixed what I considered to be a bug/exploit that I introduced through poor planning.
2. I extended the time from 100 seconds to 200 seconds at the Door Buster event. I intended for you to fight those guys, not circle strafe them and aggro leash chain them. I also added 1 additional mob to the encounter at the very middle (a bow dude) to account for you now having twice the time to defeat the waves that come in.
3. I made the fireballs hurt more. Not greatly more – they’ll do about 3-4k damage to a DPS focused player, but you should have anywhere between 15k-25k HP, so there’s a bit of wiggle room for error.

I made this path hard, because it was easy. It’s an explorable dungeon path, and they should be hard. Wearing the flame legion armor set should be a symbol of what you went through to obtain something. It should mean something. Right now it means you did 40 speedruns in 2 days.
I hope this helps a bit, but I understand you’re upset. For all it’s worth I’m sorry, and I hope we can move past this.

Update: the 9/24 has a change to “The Ringmaster” so the secondary villains are greatly toned down.

What exactly is your current objective? It says above “i destroyed the third tower”, did the objective complete? Did the tower blow up? Where is it getting stuck?

Hi Mandy and Thornton,
Sorry to hear you’re having problems. Please file a customer support ticket and submit your system’s info.

Go to [Apple menu] > About this Mac, then click “More Info…”
On the next window, click “System Report…”
Select: File > Save and then save it to your desktop.
Attach this file to your support ticket, and please include “Mac Black Screen” in the subject line.

Thanks!

It’s technically a story step, but you might be better checking in the Dungeons forum.

I’m taking a look at the finale of the circus storyline now.

I think the issue is that Zott or Trahearne are dead, in combat, out of range, or otherwise fail to play one of their scenes at the barrier. I added some additional redundancies so the quest will continue whether or not the scenes fire off successfully, which will also be in the 9/24 update.

Once you have purchased the game, and made an account, you can use that same account on the Windows client, Mac Beta client, and the final Mac client when it is ready.

Please continue to report any suspected bot activity through the in-game ticketing system. Thanks.

Greyfeld.7104:

Nonsensicles.5486:

The difference is that on rare occasions you get an inconsequential dialogue option that requires your specific personality type to select. That’s it.

Which is sad, because this system was perfect to set up cutscene dialogue branches, if Anet had been of a mind to do so.

We discussed this earlier in development, but ultimately didn’t have the time or resources to execute on it. It would have required programming resources to allow the CCs to branch, tools support to enable content creation, and a coordinate effort between content design and writing to implement on a meaningful scale. Too many other features took priority.

Perhaps this is something we can consider going forward, as many people want it (including some of us). No promises, though.

For those people still bugged… I’m trying to track down the issue (which we haven’t been able to reproduce.) What scenes, if any, played when you reached the barricade at the end of the cave? What’s your current objective? Was Trahearne dead when you reached the barricade?

What’s the exact objective that appears to be stalling? It’s a long quest, so “defend it” doesn’t tell me where the issue is.

The control options are stored server-side, so you wont need to move any files between Bootcamp and OSX, as long as you are playing on the same account.

Thanks for letting us know – here’s the correct link and information for the hardware:

http://en.support.guildwars2.com/app/answers/detail/a_id/9231

What hardware currently can play the beta of the Mac version of Guild Wars 2?

Mac OS®X 10.7.X or later
Intel® Core™ i5 or better
4 GB Ram or better
NVIDIA® GeForce® 320M, ATI Radeon™ HD 6630M, Intel HD 3000 or better
25 GB available HDD space
Broadband Internet cConnection
Keyboard and mMouse/eEquivalent

*The Mac beta version of Guild Wars 2 runs well on the below machines or better. Your results may vary if you’ve upgraded or changed your Mac hardware or are running on lower hardware specifications.

iMac 21.5", 27" (Mid-2010)
iMac 21.5", 27" (Mid-2011)
MacBook Pro 15", 17" (Mid-2010)
MacBook Pro 13", 15", 17" (Early and Late-2011)
MacBook Pro 13", 15", 17" (Mid-2012)
Mac Mini (Mid-2011)

Mark Katzbach.9084:

Not having images in signatures lessens the burden on the moderator team, as they do not have to police the size and content of image-based signatures.

As stated above – “police the size and content of image-based signatures.” While it may appear to be nothing of a concern to some forum goers, such policing takes up a massive amount of man-hours when handling a forum audience of this size. Those are hours that can be better spent on other tasks.

Also as mentioned, there are no intentions on changing this in the future. Stay tuned for any announcements stating otherwise.

atnon.9048:

well i have a gaming mouse and my scrolling wheel doesn’t seem to work at all. can’t zoom nor scroll in text. can’t figure it out, it’s quite vital in my opinion. (i’m playing on a mac of course, MBP early 2011.)

Hello, Atnon,
Uncheck this option to reactivate the scroll wheel’s zoom functionality:
Mac Beta: Use scrolling gestures to change direction.

Robert Walter.8130:

To ensure the best possible play experience with the Guild Wars 2 Mac client, you should make sure that your operating system has been updated to the latest version. Currently, this means having Lion (10.7) updated to version 10.7.5 and Mountain Lion (10.8) updated to version 10.8.2.

To check what version of Mac OS X you are running, click on the Apple menu in the menu bar and select About This Mac.

If necessary, click on Software Updates… and follow the prompts to update your OS to the latest version.

Black Lion Trading Company

• The vertically running “SALE!” text on Gem Store promotion items does not render correctly.
• Some colored text in Trading Post listings appears fragmented and is difficult to read.

Crash

• The application may crash when “Play” is clicked after the system has been put to sleep and woken while the Launcher is open.

Graphics

• In Lion’s Arch, streaks may appear in the sky on some systems.
• On some systems, streaks may appear to be emitted from some light sources.

Launcher

• The Launcher may become unresponsive if the system is put to sleep while the Launcher is updating game data.
  • If this happens, please quit the application and reopen it.
• Copy and paste functions do not work in the Launcher’s text fields.

Localization

• Guild Wars 2 Finder menus are not yet localized.

Options

• The “High” Textures setting is not available, and the Textures setting may appear blank on some systems.

User Interface

• Logging out to the Launcher—either intentionally or due to a network error—and logging directly back in to the game causes mouse movement control functionality to break.
  • If this happens, please quit the application completely and log back in normally.
• There is no camera or world-map zoom functionality for the Apple Magic Mouse when scrolling gestures are enabled.

Let me clarify the change a bit since not everyone understands it.

If you run the exact same chain twice in a row you will have your rewards cut. This means you can bounce back and forth between 2 different chains, even in the same dungeon without ever hitting this change. This change is made to encourage people to try different chains.

If you speed clear dungeons at a rate of more than 2/ hour, and continue to do that for some time your rewards will slowly begin to degrade. It doesn’t kick in after running a single dungeon and it doesn’t immediately zero out rewards.

Finally we reduced the value of repeating the story mode, because they are built to be easier and we want to encourage those repeating dungeons to run explore mode.

This sub-forum is for posts related to technical support of the Mac Beta Client for Guild Wars 2. If you have technical problems or other issues related to the Mac Beta Client, specifically, please use this sub-forum.

For any other technical problem, please post on the [url= https://forum-en.gw2archive.eu/forum/support/tech]Tech Support sub-forum[/url].

Hi,

I move this thread to the appropriate sub forum: the suggestion’s one.

Hey all, it is my fault the updates to those 3 dungeon chains did not get into to the notes. There is a lot going on right now and as we establish our patch process sometimes things will slip through the cracks. I wanted to shed some light on the dungeon speed clear stuff as well. You should not see any diminished returns unless you.

1) Run the same exact chain over twice in a row
2) Complete multiple dungeons in 30 minutes or less each.

We also reduced the rewards of completing story mode, once you have already completed it, because the rewards for story mode were never intended to be a high as they were.

At this time, dungeons should one of the most efficient ways to level and get gold, and it is not our intention to make them feel like a grind. This is a very large game, and we have a lot of people playing it in many different ways. Right now we are working hard to make sure there are not any ways for players to circumvent the normal rewards in the game and then we will be able to look at the actual rewards and make sure they require a reasonable amount of investment.

Dungeons are meant to be difficult and we will continue to update them to try and reach a point where the time invested to XP/Gold/Tokens is similar for each dungeon. Some right now are just too easy to complete while others may be too hard. Moving forward we will try and post more clear change notes for those dungeons we do fix.

Thanks for your feedback, we really appreciate your desire to help us keep improving on the game.

Jon

You are now able to log in to https://account.guildwars2.com/ and download the Mac OSX client for Guild Wars 2

Chobiko.9182:

I am playing it ! And despite the performance decrease! It works like a charm!
And I am on a mid 2009 manually upgraded MBP 15" Highest spec at the time…

lol not that it ran so great in windows either.. but at least I could software overclock there easily.

Work in progress, I will open a "this is my spec’ thread/sticky later so we can gather some info on performance

We’ll be opening up a Mac Tech Support forum a little later today, but for those of you that are about to have a test please remember that it is a beta client – things may be a little buggy

Hi,

Since this problem has been resolved by today’s patch, I will now close this thread.

Thanks for your understanding.

Thrashard.9152:

In my experience with other MMOs and their notorious forums, its’ oftentimes the playerbase (but moreso, a handful of regular forum-goers) that ends up becoming belligerent or outright rude to any changes or have this incredible sense of “I speak for everyone, and if the devs don’t listen to me, the game is doomed!” that can cause developers themselves to not want to say anything as it will either become misconstrued or twisted around. I have not seen this not happen, no matter the game.

In a case such as this, I didn’t see the original thread regarding the fixes to the dungeons, but it almost seemed like it was another case of players not being happy that the tricks (read: exploits) were removed, and with only one person’s word against another, saying that it was always legit so why change it… if the runs that were done legit, then where is the issue? If it is a case of the rewards being too low, mention that. If the difficulty was swung too far one way or the other, say so. But don’t focus in on the fixes that were made that were used to bypass content and call it the worst change in the world.

The community is new yet, but with every new game that I have followed for the last 5 years or so, the cesspool of negativity and arguementativeness on the forums has become worse as it goes.. and I haven’t the slightest idea who to blame, or in this case, feel sorry for.

TL;DR: Give the devs some time to find their legs, and stop trying to focus on the exploit corrections as the only thing wrong with the change. Exploits have never been openly discussed, and trying to make any new game buck the trend will lead to disappointment. Going back to lurking, as I know this will simply get tossed aside, as I disagreed with someone.

This is the best course that can be taken, we have always valued our players feedback regarding all aspects of the game. There are plenty of developers, designers, artists etc reading and posting on these forums – though most will generally stick to their area of expertise, they are sat there waiting for you (all our players) to talk to them, tell them what they think is right and how they would/should change those things that niggle to be better!

Hi,

Due to the non-constructive and unrespectful tone of this topic, I will now close it.

Thanks for your understanding.

Andry.2563:

This is the stuff that turns into bad press real fast. And if you haven’t learned it already, MMO players are the most fickle and finicky game players. You have a small window to impress with your service. It doesn’t matter one bit how beautiful your world is, how compelling your combat is, or how immersive and fun your game experience is. If your communication with players is lacking, if your communication with players is hostile, if your players do not trust or even worse if they are afraid to play your game for fear of being labelled exploiter or cheater… nobody is going to play it.

I’m sorry if my original response seemed to brand those that may have benefited from these as cheaters or exploiters, it was not intended to be read that way.

Andry.2563:

Two things:
You originally gave me an infraction for this:
Moderator Notes:
Please do not make posts that contest the actions of a moderator. If you feel any action taken by a moderator was inappropriate, send an e-mail to forum@arena.net and the issue will be looked into.
Now you are changing it to giving me an infraction because I had two words capitalized for emphasis in a multi-paragraph post?

I will have the infraction reversed.

Andry.2563:

We should have a discussion about where you want dungeons to be and there should be a negotiation about what we want dungeons to be, but we can’t have that conversation and we won’t have that conversation if you are going to accuse every player getting any kind of consistent reward from your dungeons an exploiter and then shutting the discussion down.

I would have left the thread open had I seen any merit to the discussion that it started, ultimately I should have made it clearer from the get go.

As you well know by now we do not allow discussion of exploits on these forums for good reason (see this blog post Guild Wars 2 Economy) as discussion of them ends up advertising them to a larger chunk of the playerbase. We don’t want this as we would prefer never to have to ban players (see the end of that blog post) to that extent again.

You will find that there are exploits that we don’t talk about, we won’t advertise through patch notes that they have been fixed in most cases.

By all means discuss the time / reward side of running explorable dungeons and how the changes applied last night may have affected your game experience!

For issues pertaining to the forums we have a crack team of Moderators and Community Staff that manage them. We review all reports and act on the accordingly, but let me remind you that just posting “Reported” as a response to a thread is against our rules of conduct. All we ask is that you report a post to us and we will deal with it

If you wish to report a post, use the Report Post button located on the post in question. Please, do not create a new forum thread linking to posts or threads that you feel should be moderated. Reported posts will be reviewed by the moderator staff and addressed as necessary.

edit: The same goes for reporting players in game. We have GM’s monitoring the reports we get from players in game and they respond to them quite quickly, be aware that we check each and every report to make sure the system is not being abused and those that do so will be dealt with accordingly.

If you believe you are being victimised in game please contact our support team to report the issue (this can be done in game with the “abusive behaviour” report)!

There were certain things that could be done (and were being done) in both CM and CoF that were not intended to be possible (read: exploits), we fixed them.