Guild Wars 2

Hi AIBQuirky,

thanks for your concerns. This has been already suggested by a number of players and I will certainly forward it to the team.

Hi everyone.

Texhnolye, thank your for redirecting. Indeed, the possibility of changing names will arrive in the future.

I will now proceed to lock this thread.

Hi everyone.

Ragathol, thank you for your concerns. We share your point of view and truly, we are working on that. Keep reporting them and please, be patient till we deal with the issue properly.

I will now proceed to lock the thread.

Hi everyone.

BLUcorp, thanks for notifying this and thanks for your concerns. Since you have already reported this there is not much to do right now. And you are not being ignored: it just may take a bit of time till the issue is looked into but we are aware of this.

I will close now the thread. Thanks again.

Hi everyone.

I take note of the issue and forward to the team.
Thanks for reporting.

Hi everyone.

Thanks for your concerns. This topic is indeed problematic and is affecting the gaming experience of a great deal of players across Tyria. That is why are aware of the issue and currently working on a solution. We would like to ask for a little bit of patience till this is dealt with and please, keep on reporting those people, not just banning them.

Now I will proceed to lock this thread.
Thanks again.

Hi everyone.

Voltec, thanks for your concerns.

As we have been stating in the forums lately, the team is fully aware of this problem. We know how annoying is to clean the inbox every time you log-in not to mention what happens in the chat window. We know that. But as I say, the team is working on it and we would like to ask all of you to keep on reporting effectively each time you see them, as this is definitely helping us.

We would like to ask as well for a little bit of patience, till we have solved other urgent issues first.

I will now proceed to lock this thread.
Thanks again.

quacthulhu.2546:

I think you should submit another ticket or update the one you had for the account hack. They may be able to restore it

We do not have an account restoration feature at this time. We will be able to offer this service in the future.

The quote above is accurate. We did not specify “headstart or launch day” and in the overall scope of things, it’s still early days. You’re welcome to continue to try for the name, but I cannot say for certain when it would become available.

The measures taken against third-party programs are actually quite conservative. Please feel free to discuss with the support team, but do be aware that the ticket is just one day old and it may take a few days to respond.

Ninja Spleen.7458:

Well I’m happy to see that my BF was able to get back his account this quickly, but of course all gold and unbound items are gone, as well as all the gems he bought (all with money…)

NOW I’m concerned because we had all of my friends/guildmembers report his character/account for scamming while it was hacked as a desperate measure to protect the rest of the guild’s assets… I hope that it doesn’t get processed later and he loses access to the account again. lol.

I guess we’ll let the issue of the $30 worth of Gems drop as a thanks for a quick turnaround time of getting him the account back.

If there are missing gems, the team may be able to help with that. I don’t have the details at my fingertips, but you’re welcome to discuss the matter with them.

Saraphim.1230:

… email addresses or passwords should never be reset without confirmation via email from the original email address.

What you are suggesting is not secure at all. If someone’s email account is compromised, the last thing we should do is send the credentials to that old, compromised account!

The scenarios you post are completely outside the norm, and the timeframes you’re citing are not at all typical.

In addition, you’re posting a ticket that is a few hours old and demanding assistance. The team must be allowed the time required to review, investigate, and resolve such issues. Account compromises are complex issues that take time to work through. Keep in mind, the hacking incidents are not our fault. They are caused because people are using common credentials across various places — games, forums, email acccount, etc. — and professional companies who make millions out of stealing accounts use those harvested databases of credentials to try to steal GW2 accounts.

Please allow time for this to be resolved.

RocketWarrior.2196:

My friend just gave me a copy of guild wars 2 as a gift because he knows I’ve been wanting it. But I just purchased a digital copy 8 minutes before he gave it to me. Is it possible to get a refund on my digital copy?

You should get in touch with Support to discuss this. Support.guildwars2.com – “Ask a question” to submit a ticket. Thanks!

Will follow up on both of these, but you seem to have done the right thing in responding to state that you still need help. The team should then note these tickets are still active and get back to you as soon as possible.

Elunarie.9283:

I’m not wholly sure where else to put this, but I have an question on what is not allowed for character naming. I am one of the people who had reserved names through my Hall of Monuments, and funnily enough.. I was able to reserve Kalla Scorchrazor, Bathea Havocbringer, Violo Raptorgaze, and Ofela Soulcleave in GW. I reserved Kalla’s name in the month PC Gamer released the sneakpeak of GW2 and the charr.

I actually am using Bathea’s name and have Ofela and Violo made. Kalla I was not able to make. Is it possible that it was restricted because it’s a bad word in another language, or was it restricted to prevent a player using a lore character? I wonder about this, because I was looking forward to using her name.

Much thanks!

Edit: Also on the side, I wanted to thank Gaile and whoever else put me on the list for the Pyre Fierceshot christmas card several years ago. I still have it! And on the side, I hope you’re enjoying GW2 Gaile; I still remember playing a mission with you in Factions when you were on your ritualist Hurricane Gaile. I love GW2, and I’m having alot of fun!
-Legend Ari-

Hey there. Nice to see an old friend.

It’s true that we are trying to restrict the use of “lore” names in GW2. And while some can be made, I suspect that is why you’re able to use all names except the one with story ties to Guild Wars.

Thanks for understanding about that and delighted to hear you’re enjoying GW2!

You have submitted a ticket, which is the correct thing to do. As you can see, there is a lot of spamming, and imitating spamming is a poor choice. I imagine you won’t do that again, and I’m sure the team will have you back in the game soon.

This will be fixed in the 9/24 update.

Perfect. Thank you.

The 9/17 update has a fix for one case we found where the NPCs could lose track of the player.

There’s another thead on this story step.

https://forum-en.gw2archive.eu/forum/game/story/Forging-the-pact/first

As stated in the thread, we haven’t been able to reproduce the issue, which is making it very hard for us to track down. We’ve made some changes to reduce the odds of it happening, but obviously it’s still occuring so we’ll keep working on it.

1. Please keep it polite.
2. I need the quest name, current objective, and the class/level of your character. “That step with all the zombies” does not help, sorry.

https://forum-en.gw2archive.eu/forum/support/bugs/Did-Part-of-Your-Story-Get-Skipped-or-Changed-Post-here/first

Thanks for your suggestion. Gifting is definitely something that we are investigating. For now, we are focusing on polishing the current Trading Post experience.

Our apologies. This is most likely a bug that others have experienced. We are working on a fix ASAP, but to be sure, can you post a screenshot of what you’re seeing along with a more detailed description of what is happening?

Like MrsAngelD said, make sure your inbox isn’t full. This can prevent items from being delivered. If that isn’t the case, you should definitely open a Customer Support ticket. We are responding to these as fast as possible, but it may be longer than 24 hours to get a response. But rest assured that we will get to it, and we will fix any issues that you’re seeing. Thanks for your patience and our apologies on any inconvenience you’ve experienced.

This is a bug that we are aware of. It is reported and we are working hard to get it fixed ASAP. Thanks for all of your reports.

Bacon… so delicious.

Hi bodr,

Have you submitted a Customer Support ticket? Doing so will allow us to narrow down your transactions and identify any problems that may have occurred.

It’s a bug. We know about it and we’ll get it fixed as soon as possible.

Thanks for your feedback, guys. We are always looking forward into how we can make Guild Wars 2’s systems better. This includes the Trading Post. Our goal is to make it user-friendly, but also make it accessible to players want more complex functions. Feedback like this is essential in helping us meet that goal, so it’s important that you keep giving us your thoughts.

Rest assured that we will do what we can to give you the options you want, but right now, we are more closely focused on making the Trading Post faster and more stable for all users.

Thanks for the suggestions, skstyles! We will consider it!

Hi Ravyn,

Have you opened a Customer Support ticket? There are a few different possible causes for this issue. Opening a ticket will allow us to work with you more directly to fix the problem.

In the meantime, this may or may not fix the problem for you:

Note, by following these instructions you will lose at least your graphics settings and have to set them up again:
1) Close the game client
2) Delete the local.dat file located in Documents\Guild Wars 2\local.dat
3) Open the game client

Thanks for reporting this bug. We’ll look into it and get it fixed as soon as possible.

Jeffrey.3692:

I can’t use everything on the trading post.
When i try to buy something,it just shows
“your order did not match any current list.”

Besides,i am unable to get back the items that i removed.
and i didn’t receive the gold from the items i sold,the pick up list is totally empty.

But i can normally use trading post by my friend’s account.
Does that mean my account got banned in trading post or something?

I’ve post this at Game Bug and sent message to some people who may solve this problem.

it’s a bad time for me without trading post

Thanks for reporting this, and we apologize that you’re experiencing it. Thanks for the screenshot. It helps a lot. We’ll look into this and get it fixed as fast as possible.

First of all, I’m sorry you’re having this issue. If you submitted a customer support ticket, we will definitely rectify the problem. Right now, it may take longer than 24 hours to get a Customer Support response, but rest assured that we will make sure that you get your gems.

I can assure you that we are looking into every report submitted. We respond to these as fast as possible but, due to high volumes of tickets, it may take a few days to get to your ticket. Also, it helps to know the item that you sold, and the approximate time of sale, as that lets us more quickly narrow down that transaction.

Sorry that you got scammed, Keks. We look at every report and try to get a better picture of the situation. Chances are that this player has scammed others, as well. If that is the case, and we can see a clear history of scamming, then we will take appropriate action. This can range from a ban lasting a few days, to a permanent ban.

If an offer seems too good to be true, it generally is.

As someone who worked extremely hard on one of the Orrian maps, I can tell you that DusK has the most accurate comment.

Dishconnected.8360:

Archetype.3582:

Thanks for the response and good information!

Hey, you’re welcome! Doing my small part to have a well-informed and happier community.

Thanks for that response! Very well said.

Occasionally the camera fly-through will give you a hint.

Torm.5831:

Mr. Peters, please read my post on why Death Shroud is very limiting at the moment and puts Necromancers in a vulnerable position to anyone familiar with the Necromancer class.

https://forum-en.gw2archive.eu/forum/professions/necromancer/Let-us-see-our-boons-and-conditions-in-death-shroud/first

Yeah agreed we want to fix this.

Let me try and clarify myself a bit more. Death Shroud is very powerful because it gives Necromancer access to a secondary health bar which is is much more reliably renewable than normal health is for other professions. On top of that it essentially also gives them a 3rd weapon set that they can use to circumvent the basic weapon swap cooldown to reliably bounce between powerful skills in 3 different sets. For both of these reasons, Necromancer has a high power ceiling but also an extremely high learning curve.

In the current condition heavy meta-game, there is a lot of condition removal. The problem this is causing for Necromancers is that they do not have a lot of build diversity in this meta, because they don’t have any great power builds they can turn to. What I would like to try and do is increase build diversity without increasing effectiveness because I don’t believe we have really seen what strong Necromancers can do yet.

Hopefully that explains a bit where we stand. We are still working towards getting rid of all of the bugs in everyone’s skills and traits at which point we can get a much better idea of where everyone stands. That time will also give us the chance to see where the large amount of current players actually takes the meta game.

Jon

Keep in mind that some professions are harder to master than others. I believe Necro is the hardest, opinions may vary, but just keep this in mind. No we arent ignoring Necro, but once people start mastering DS, I’m afraid of how strong Necro will be. Give it some time for the average player to learn these things. For example early on in LOL master yi was dominant until people learned how to counter him.

Perfect! Thanks. We will sticky this and star hitting these. Reminder bugs take time to fix and about a week to test. I’ll look into us recently breaking heart seeker functionality again.

Jon

This is a fine place for this. I’ll get it stickied like the others. Thanks for your patience, these fixes will take some time to do, and about a week to test. They won’t all happen at once as we try to push through fixes ASAP.

Jon

Thank you. Great to see the initiative on these bug threads. I’ll get this stickied as well. Remember fixes take some time and generally about a week of testing.

Jon

Thanks, we will try and monitor this. Once again a reminder that fixes take time to make and test.

Jon

Thanks for this. Keep em coming, this is one of our top priorities right now. Please remember that these fixes take a few days and testing them takes about a week.

Jon

Thanks again. Like I told Necro players this is very helpful. There are 600 traits and about 800 skills, some are bound to break. We will look at this stuff ASAP. Reminder, fixes take a few days, then we need to test them for a week or so.

Jon