Guild Wars 2

There are some cinematic conversations that are missing VO files. It helps if you can screenshot the missing line for us, or if you can at least give us the text. They’re easy to fix if we know those details.

Darkorical.9213:

So a friend of mine and I were talking about the recent waves of hacking and the reports of people seeing hackers logged into friends accounts. and others sitting watching helplessly as a guild leaders compromised account cleans out their guild bank. I had seen reports of people submitting tickets and the hackers still not being stopped in time, due to the need of the reps need to check facts and investigate.

I made the comment that it would be nice to see a link on the site where a person could go and enter the original email account that was used for creation and their CD key and get the account instantly logged out of the game and blocked pending a Response to a ticket.

Given that those two bits of information may be very difficult for anyone other than the original owner to actually have, it should be a fairly reliable method of quickly booting unauthorized users from your account. both for A-net who should be able to assume that it is in fact a legit request from the actual owner. and for the player who with any luck can stop a hack attempt before they make off with everything.

This could also reduce the work a customer service rep needs to do to repair hacker damage. And of course restoration of the account would have to go through the normal ticket system which would verify fully the information of the account.

This is a very interesting idea. This isn’t a Suggestions Forum, but in this case I think it would be warranted to share this with the team, so I will do so. There may be very good reasons why this would not be a good idea, but I do agree with you that having the original user name (not a changed one, also agreed) and the serial code could be hard for a hacker to acquire.

Thanks for sharing your thoughts.

Think.8042:

GaileGray.9587:

We did not specify “headstart or launch day”

http://www.arena.net/blog/reserving-your-character-name-for-guild-wars-2

[…] and you must create a Guild Wars 2 character with the same name as your Guild Wars character during the Headstart Access period or on launch day.

After launch day (and after we work through support tickets filed on launch day), we’ll free up the millions of unclaimed names […]

I think that’s the reason why everybody thinks it should have long ended – or is there still support tickets on that?

You’re right. There are two statements there, and I think that answers the question. Thanks for the help.

Serial codes help aid in account security and therefore providing someone a code upon request would be undertake very rarely, if at all. It was my strong impression that everyone who purchased from buy.guildwars2.com would receive an emailed receipt — I feel quite sure that’s what happens. I suggest that you look for that email so that you have the information you need.

If you do not have that email, then by all means you may discuss the matter with Support.

Louiscifer.4905:

So I wake up this morning. Go to log in and boom i get this. The email address you entered is not found. I check my email to see the account was changed 3 minutes prior to me trying to log in.

Tickets are more efficient and allow the team to make the correct decision in the shortest amount of time. Phone support may “feel” good, but most of the time it take far too long or it requires ticket follow-up anyway.

If you need help, please contact Support. Use the “Ask a Question” tab to submit a ticket.

sdsakuragi.8170:

Hacking tends not to be so much a server side issue as it is a client side issue. That is to say the hacking going on right now is not for lack of security at ANet. They didn’t lose a list of passwords and logins due to internal security. I’d say at least 99% of all hacked accounts are direct results of lack of diligence on the part of the end user. Either not using a unique password from a previously hacked account or falling prey to fishing attempts.

First week of launch I got the warning email regarding someone trying to reset my password. Most likely someone was trying to log in using my old WoW credentials. I know for a fact that my old WoW account was hacked (luckily long after I had quit playing) because I was unable to log in with it to sign up for the D3 beta.

You can’t blame a lock company for making faulty locks if you leave your key laying around, or worse Blizzard leaves your key laying around.

Quoted for truth.

zeating.1349:

I did not get a response at all, not even automated. Should I remake the ticket?

Tell me the number and I’ll take a peek.

Valour.5298:

The same thing has happened to my friend. Said, “It has been resolved.” but it clearly hasn’t seeing as he still has no access to his account and it has been well over a full week since it was hacked and supposedly resolved.

klasnikof.6137:

3days ago ticket changed to “in progress” but no real reply, since then nothing, I updated the ticket with my display and character names so it changed back to “updated” instead of “in progress”, all good? 8days total.

Harvest.2506:

I’ve submitted this under the support already but the issue was close before it was resolved.

Sorry, I really can’t help without a ticket number. If you provide that in your post, that would be great.

Update — Sunday, 16 September

120904-005888 Resolved
120903-007670 Resolved
120905-001452 Resolved. Looks like a second compromise — do take care!
120901-015507 Resolved
120831-011009 In the correct Billing queue for assistance; I believe you received a reply Friday.
120826-002453 Moved to appropriate queue to process gem refund.
120903-002460 Moved to appropriate queue for assistance with your serial codes.
120828-017417 and 120826-000505 Verified your ticket is in the correct queue for assistance. (Second ticket marked as duplicate, but the first is active.)
120809-002854 Being held by Billing Team Lead pending a review of purchase policies. Apologies for the delay!
120825-007873 This is a second request for items already distributed. We need to discuss if/how to handle these situations, so please hang tight on this.
120831-010210 This is a tech issue and we need the Game Advisor report from you, which an agent requested last night. Once received this will be routed to someone in Tech Support for priority assistance.
120901-010764 Serial code disabled for fradualent charges. Under review by senior agent.
120901-025089 This issue will be reviewed by ArenaNet.

More tomorrow!

phoenixdot.9760:

7 days, and still counting

120911-009271

According to the tickets, it’s 5 days, not 7. Now admittedly 5 days is still too long, but I am getting pretty confroozled by people’s math, where 2+3=10.

RLD.7439:

Last night? I’ve been waiting for 22 days.

I’m sorry to hear that. I’ve posted an update today for older tickets. Perhaps yours was in the sticky thread for tickets 5+ days old? If so, it may have been answered in today’s update (another sticky thread above).

In answer to the OP, you should get a response a few minutes after you create a ticket just confirming that the ticket is in the queue. Then, matters are usually resolved in a few days. There is a thread you can post in for another review, if the ticket happens to go to 5 days, but the number of tickets doing that is dropping dramatically as we bring on more agents.

Lulizarti.2568:

I have had 3 tickets open since release. 1st ticket I closed without response (few days after ticket creation). 2nd ticket was closed after a canned response of "We are investigating.” 3rd ticket is still open (has been since 9/11).

As you can see my name is Lulizarti. My account name is Lulizarti. My support name is Lulizarti. But, my character name is not. Why? Apparently the letter combinations of “Lul” do not work and are restricted. Support can fix problems (occasional jumping on Reddit and escalating issues). Even within the first week of the game you jumped on Reddit and solved this exact same issue with a few people. You have the ability too, but for some reason, almost 3 weeks into the game, you can’t give a customer a rightful answer as to why I can name everything Lulizarti, BUT my character (other than “known issue with names”). That doesn’t help.

Oh and to just get some /rant on, there are bots named “fsfdfdfdf” and stuff that looks as if someone smashed their head against the keyboard. Yet I can’t get a simple name of Lulizarti. Every game, Lulizarti. Is it so hard to ask for a response and help from support on such a seeming simple problem?

I personally have addressed this issue with a few people. Perhaps you were one of those, but if not, you should be aware that the letter combination is currently blocked by the Name and Word Filter because it is offensive in one of the key languages that people use in Guild Wars 2. Although we are working on this and hope to make the use of the letters possible (when in an inoffensive usage), we don’t have a timeframe for rolling out the updates that have already been incorporated into the code.

I’m sorry that you’ve waited and this will be addressed. In the meantime, please do not make multiple tickets, as it slows your response and those to your fellow gamers and is entirely unnecessary.

Update — Sunday, 16 September

120904-005888 Resolved
120903-007670 Resolved
120905-001452 Resolved. Looks like a second compromise — do take care!
120901-015507 Resolved
120831-011009 In the correct Billing queue for assistance; I believe you received a reply Friday.
120826-002453 Moved to appropriate queue to process gem refund.
120903-002460 Moved to appropriate queue for assistance with your serial codes.
120828-017417 and 120826-000505 Verified your ticket is in the correct queue for assistance. (Second ticket marked as duplicate, but the first is active.)
120809-002854 Being held by Billing Team Lead pending a review of purchase policies. Apologies for the delay!
120825-007873 This is a second request for items already distributed. We need to discuss if/how to handle these situations, so please hang tight on this.
120831-010210 This is a tech issue and we need the Game Advisor report from you, which an agent requested last night. Once received this will be routed to someone in Tech Support for priority assistance.
120901-010764 Serial code disabled for fradualent charges. Under review by senior agent.
120901-025089 This issue will be reviewed by ArenaNet.

More tomorrow!

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.

Update — Saturday, 15 September

I’m going to gather a bunch of the older ones that still have issues and send them off. Hope to have some info tomorrow on those. The others will be reviewed, as well. I should have a significant-sized update by Monday evening.

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.

Gretix.2941:

I bought the collectors edition and I’ve had the same issue many have where I deleted my initial character. I never read anywhere that the digital collectors items would be limited to ONE character (and for over$100 per collectors edition, it shouldn’t be), so I felt I was safe in doing the deletion. However, I came to found out that none of my other characters are receiving the items. I assumed that I was just out of luck so I went and bought the digital deluxe items using 2000 crystals. However that was over a week ago and those still have not arrived. But now, I’ve been reading on the forrums that there is a fix in the works for those of us with collectors editions so that we can get our items. If that is the case, how do I go about getting a refund for the money I spent needlessly on the digital deluxe items in the blacklion trading system?

I suggest you contact Support directly to ask this question. (Use the “Ask a Question” tab to submit a ticket.) I don’t know that we can reimburse for issues like this, but you can ask them.

Mithik.2903:

They still haven’t responded to my friends support ticket and they are completely ignoring this thread.

Oh hey, I did not see this thread earlier or I would have responded. No ignoring, just busy!

But I did want to call out that a couple of people obviously used the Search Engine to pull up this thread, rather than make a new one. I can’t tell you how great that is. Thanks to you who did that!

moops.8014:

I would like support with this please.

I finaly managed to get 100 gold for my commander title and sent it to a friend to just show him what it looks like for lolz. The problem appeared after he couldn’t send it back. .. if you could help out would be grand don’t want to loose the chance of becomming a commander due to this. ( namely only a set amount of players can become )

If you need help, please contact Support directly for help. Use the “Ask a Question” tab to submit a ticket.

Eochaidh.4106:

It is actually a necessary limitation to prevent hackers and gold sellers from transferring goods to other accounts. If you play legitimately, the warnings will vanish for the mail sent to you in time, as will your friend’s as he advances in the game. I am unsure of how exactly this works, but I suppose it is a matter of how much progress in the game your characters have achieved, and not necessarily a period of time to pass after account creation.

Thank you! I was just starting to formulate a response, but you’ve said it very accurately.

You cannot use the monetization system for YouTube or other services. In order words, you cannot make money from our products.

YouTube will often note that someone has monetized copyright content, and they will summarily (and properly) close the videos or close the accounts of those involved. You don’t mention if you were using the monetization system, but if you were, you should close the video and re-upload without monetization, or you should disable monetization through the YouTube interface.

Now, I should say that this policy may be adjusted in some ways, in the future. We will be sure to let people know if the policies change. But at the current time, that is what is stated in the Guild Wars 2 Content Terms of Use and that is what should be observed.

MrEMan.1730:

I have given you all of the information I can. Twice have I received an absolutely useless general reply.
You have now taken it upon yourselves to close my ticket because you fixed a few issues and mine MAY HAVE been on of those.

What do I need to do to get my issue sorted it has been over four weeks!!!!!!

“A server error has been encountered. Please wait a moment and try again.” tells me nothing.

NOT HAPPY

This same message is attached to my support ticked

I am so sorry that you have been waiting this long. Could you please add your name and ticket number to the sticky post above, the one that calls for tickets 5 days an older? (Also, if you supply it here I’ll take a peek.)

Renegadeimp.8439:

I was posting in reference to Pangies issue.

However, i think we can all agree that support for this game is pretty much non-existant. I mean, c’mon. 50 reps to serve 2 million + players?

Where did you get that figure? It is off by a magnitude of many!

Bettatthanu.7958:

I have a problem. I named one of my characters a name that can be offensive to some. I did know this from the moment I made the character. It was a joke at first and now i sincerely regret it. I played this character quite a lot and now I am afraid of getting reported for my name and am wondering if there is a way I could get my name changed to something that wont be offensive and wont get me in trouble.

P.S. the name of the character is “I Have Downs”

As mentioned above, self reporting for issues like this is the best way to go. Please file a ticket and point out the name so that the team can assist you in remaining the character. Thank you for asking about this and for realizing the name really isn’t a good one.

The Account Restoration feature is not in the game yet. We do not have a release date for this feature, but I don’t think it will be too long before CS is able to do restorations. A few things you’ll want to know:

• The restoration is account wide, not per item or per character.
• The account is captured in “snapshots” at various stages and the restoration is to the time immediately preceding the compromise.
• Obviously by reading the above, you will know that if you play on the account after a compromise event and then request a restoration, any gains between the “snapshot” and the date of restoration will be lost.
• Guild Wars accounts are restored only in cases of compromise, not for user error (like deleting an item or buying the wrong thing) or for failed player-to-player transactions. Restorations also are undertaken only if the team was able to ascertain all the details and block the responsible (hacker) account, in order to protect the game economy. We have not yet account policies for Guild Wars 2.

As developers and fellow players, we understand your frustration regarding this issue, and I can assure you that we are tracking this and exploring solutions. In the meantime, thank you for your continued patience as we work to fix this!

Thanks for the reports, everyone. We are still investigating this issue and working towards a fix!

Unfortunately, we’ve been unable to reproduce this on our end. If you could provide additional details, such as whether you were doing this solo or as a group, what your profession was, and any other details that you took before getting stuck, we’d appreciate it! A screenshot is always a plus as well. Thanks for the reports!

You are crashing when you run Driver Fusion or when you install the new drivers? What step did you get stuck on?

Okay so I was looking through your Game Advisor report and noticed you have quite a few older Nvidia driver files on your system. So I would like to rule out any old or corrupted drivers being part of the reason why the launcher is crashing on you and not doing anything. So this next step is a loaded one. I would like for you to try a clean installation of your drivers by using an application called Driver Fusion.

The intent here is to allow Driver Fusion to scan your PC for left over drivers from previous installations. These left over files can often cause issues with rendering 3D applications, even if you have installed the most recent drivers revision.

To do this:

1. Please download the latest driver from the following website and save it to your desktop, but do not install it yet:
http://www.geforce.com/drivers/results/48846

2. Download Driver Fusion by visiting http://treexy.com – Click “Products” then select “Driver Fusion.”

3. Click “Download for Free” and save it to your desktop.

Once you have both files on your desktop, we will need to remove your currently installed drivers. To do this:

4. Navigate to “Control Panel” in Windows and select “Uninstall a program or Add/remove programs” depending on your operating system.

5. Locate and remove the following from the uninstall list: (We recommend removing them in this order)

Nvidia 3D Vision Controller Driver
Nvidia 3D Vision Driver
Nvidia PhysX System Software
Nvidia Graphics Driver

Once the removal process has completed, please double click the file “Driver_Fusion_X.X.X” to start the installation process.

6. Choose the default installation options and once installed, start “Driver Fusion.” (Note, you may have to provide administrative rights if you have User Account Control enabled)

7. Left click and highlight the following options:

AMD – Display
Intel – Display
Nvidia – Display

Do NOT check any labeled “Chipset.”

8. Once selected, click “Analyze.” This will scan your system for any AMD, Intel or Nvidia drivers and list them for you to review.

9. Once you’re list has compiled, select “Delete” to remove these entries.

At this point, you will need to reset your computer to complete this process.

Once you return to Windows:

10. Right-click the driver file you downloaded in step 1 and select “Run as Administrator.” (note, if you are on Windows XP, you will not have this option, just double click the file)

11. Once the setup file is loaded, select “Custom (Advanced)”

12. Checkmark “Perform a clean install” and click next to start the installation process.

13. Once completed, restart your machine again.

Once you return to Windows:

14. Right-click on your “Desktop” and select “Nvidia Control Panel.”

15. Click “Adjust image settings with preview” and move the slider to “Performance.”

16. Click “Apply” to save your changes.

Once completed try the installation again.

Let me know if this helps at all!

Does this happen when you remove a specific dye, remove all dyes, or remove dye from a specific armor piece? If you can provide more details or specific steps to reproduce the issue, it would be helpful. Thanks!

There were no traceroutes shown in that report either which is interesting. You can always go back and re-enable the applications you had just closed to see if your connection improves.

As a temporary troubleshooting step, are you able to disable Avast? Generally this particular application does not conflict with Guild Wars 2, however, I would like to rule it out as a potential contributing factor.

@BigTone – That’s really interesting… the traceroutes in the Game Advisor report are not showing me anything. How exactly are you connecting to the Internet? Are you directly connected via Ethernet cable? If you’re using a router I would recommend bypassing it if this is something that you’re able to do.

@Jeso – Yes, unfortunately running the client on a Mac through Parallels is unsupported, though you should still be able to play. By clean installation I mean completely uninstalling the older drivers (yours are from 2009 and so they need to be updated) and installing the newest drivers. You will need to locate the newest drivers from the system manufacturer’s support site.

[edit, merged threads] Thanks for letting us know about this, and a special thank you to those of you who listed the exact story step where you’re seeing the issue! If you’re seeing missing VO, please continue to post here.

@Jeso – It looks like you’re using Parallels to play Guild Wars 2. While not a supported method of playing, this does not mean that you will be unable to. What I did notice though was that it looks like you may not have graphics drivers installed:

Display Devices
———————-
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: Parallels® VESA BIOS Version 3.0.2111.89721
DAC type: 6 bit
Device Key: Enum\PCI\VEN_1AB8&DEV_4005&SUBSYS_04001AB8&REV_00
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1920 × 1200 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/13/2009 16:38:47, 15360 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a

This could be causing the issue that you are experiencing and so I would recommend a clean installation of the latest video card for your system.

Thanks for the reports guys!

@BigTone – I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Yeah graveyard zerg and some bosses having a few balance issues (or needing more varied skills at various health percentages so they are fun to fight for their large health pools) are absolutely things on our radar. Make sure to note specific locations/bosses when leaving feedback on the forums!

As for the question about PuG’s for explorable dungeons, we’ve said all along that explorable dungeons are intended for highly organized/skilled groups of players. That is absolutely the case

“What I would call ‘hard’ was trying to run Domain of Anguish and Mallyx with a balanced setup in the first weeks it was released. Many people called it impossible, but it was a heck lot of fun to do! Why? Because it offered veriety and fluid gameplay, quick and deadly like it should be. Not kiting a mob for 2 minutes and then walking into the next mob rinse and repeat.”

I’ll point out ironically, when we first turned on DoA back in Gw1 the posts you’re seeing in this forum from a few folks about difficulty were the exact same comments everyone had about DoA. It was “impossible, mobs were just tuned to do insane damage and have huge HP, there was no tactics to defeat DoA”, etc. I went back and read through the original DoA launch feedback and it was literally identical to the comments folks on the forums are leaving now.

We made the choice back then to stick with the difficulty, and give people time to learn how to play the dungeon better and overcome it. A few months later, people viewed it as the most fun thing in the game and totally reasonable without us changing anything.

We’ll be doing the same with the Gw2 explorable dungeons, our own internal testing teams and alpha test groups learned to beat them using a combination of player skill, synchronous builds, strong use of cross-profession combos, use of cooking/consumable buffs (these make a huge difference!) and well formed player tactics. By comparison, after having months to play the game and the time our alpha was complete, some of our better dungeon groups felt the explorable dungeons were too easy for launch, we decided not to make them any harder given the expected player skill on launch.

We’re actively monitoring every dungeon and working on balancing issues we encounter appropriately. We’ll be keeping an eye on bosses we think don’t have enough varied mechanics to warrant their large health pools and updating them over time to make them more varied/interesting fights. We’ll be monitoring, and continually tweaking/adding to dungeon rewards over time and of course balancing where we see the need. And of course, we’ll be looking at adding more dungeons as well!

All of that being said, the game is VERY new for most of our players, and I can absolutely promise with more knowledge of the game and advanced player skill, the explorable dungeons can all be overcome by being skilled groups. We’ve seen many groups do it just fine in our internal alpha test once they had time to learn how to play the game well. Just like Domain of Anguish in Gw1, it takes time and practice to learn how to overcome stuff as hard as our explorable mode dungeons, and that’s exactly the kind of players they are designed for.

If DoA was any indication, a couple months from now, many of you will likely be posting saying most of the dungeons are too easy and you need better challenges

Hi Jeso and BigTone,

Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

This is a known issue that is still being looked into. It looks like some players have found a few workarounds that wouldn’t be a bad idea to try but until then we do not have an ETA for a fix unfortunately.

Hi Roamingevil,

I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

The issue you reported may be due to the use of more than one keyboard type in Windows. To resolve this, please try the following:

1. Click the “Start” button and select “Control Panel.”

2. Click “Clock, Language, and Region”

3. Click “Change keyboards or other input methods”

4. Click the “Keyboards and Languages” tab and select ’Change Keyboards."

5. Remove any non-use keyboards from the “General” tab and use only an “English (United States) keyboard service.”

Once done, try running Guild Wars 2 again.

Hi mikeypijkie,

Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

Hi everyone.

Azraelle, I can assure you we do care about in-game situations and we do care about this problem and are working to fix it. We understand what it entails for the gaming experience of each of you. But, please, we ask for a little bit of patience till we deal with the issue, as we have a lot of things going on right now.

We´ll keep you updated.
Thank you very much for your concerns.
I will proceed now to lock this thread.

Hi Ketchup,

This looks to be a Windows error message. Crashes like “Fatal-disk-error (#),” is always a Windows error-code. In this case this is error code 8 which is the following:

ERROR_NOT_ENOUGH_MEMORY

8 (0×8)

Not enough storage is available to process this command.

If you can, I’d like for you to attach either a DxDiag or a Game Advisor report so that we can either confirm or look into this issue further. You can attach the report by clicking “More posting & formatting options…” below.

Hi there, RapidSausage:

thanks for pointing this out. We are aware of this kind of situations and we regard them with the same attention we put on spamming and any other practice that disturbs a good gaming experience for the community. If you already reported the user then there is not much that can be done here but waiting.

I will proceed now to close the thread.
Again, thanks for bringing this to our attention.

Hey there, Szx.

Have you already wrote to customer support with this issue and attaching those screenshots?
If so, when was the last time you did that?

Hi there.

Nofool, we are sorry to heard this but he really needs to open a ticket with this issue and they will deal with it. In any case, do not send at one time a higher number of tickets because this only slows down the process.

Thanks and sorry for the inconveniences.
I will proceed now to lock this thread.

Hi everyone.

Indeed, if the problems do not get solved after restarting the game, then I would ask you to state your problems in this thread, as other players are also experiencing problems when it comes to guild management and in that sticky they will be easier to be looked into.

Thank you very much and sorry for the inconveniences.
I will proceed now to close the thread.

Hi everyone.

The development team is fully aware of this error, that has already risen the concerns of other people in the Game Bugs subforum with the same problem. We are working in a solution to fix it.

Thank you for notifying.
I will now proceed to close the thread.

Hi Dradiin.

Thanks for your concerns. Of course the solution you point out is good. In fact, I have already forwarded that idea so expect to be implemented in the forums soon.

I do understand that locking threads seems not the best way of dealing with a problem but we are doing so in order to keep the forums tidy, not because we want to hide something whatsoever. We are aware of the situation and working on it.

Thanks again.

Hi everyone.

As Diva points out, the use of third-party software is not allowed in Guild Wars 2. Thypari, if you feel this is something that would improve the game, then we invite you to post your ideas on the subforum Suggestions, where they will be looked into.

I will proceed now to lock the thread.
Thanks.