Guild Wars 2

MehWhatever.1248:

Thanks for the answer. Any chance of it coming further down the line, or maybe even a native Linux client?

Definite no on the latter. For the former I wouldn’t expect it.

Mossy Gargoyle.3274:

This is very exciting. Thanks for rolling this out.

After some very preliminary testing, the client has a halting or jerky quality when I rotate the camera or move my character through the world. It’s akin to a graphical hitch. I also get the stuttering effect when I zoom out to the world map. This is with settings turned way down (lower than I currently use on the beta wrapper). Any thoughts or suggestions?

This is due to shader compilation. The longer you play, the less you will run into it (until the next time you launch the client). We have some ideas of how we can lessen the impact of it, but nothing that’s ready.

EchoPadder.7546:

Hello, is there a way to set a other resolution then nativ and half-nativ?
And the ^-key on the German Apple Keyboard is not bindable.

Not currently. As for your key binding issue, currently it appears in certain layouts that the key next to 1 and the key next to left shift are swapped for input in certain contexts. So temporarily you can use the button next to left shift to swap weapons.

HippieJoel.9537:

Well this is exciting. Copying my .dat file over now…

You actually don’t have to. If you don’t have .dat in the 64-bit app, it’ll try to find the 32-bit app and use the .dat from there. This way you can keep both apps (in case one has issues) and use either. FAQ

MehWhatever.1248:

I know it’s kind of off topic, but there is no way to use the OpenGL renderer on Windows, is there? Us Wine players would really appreciate that… There’s dozens of us! Dozens!

Currently there is not. Despite OpenGL being cross-platform there are a lot of differences between platforms (available extensions, API conformance, etc). We tried it briefly but additional work would be required to get it working properly, and we already have our hands full with the macOS client.

It looks like you’re using different graphics settings based on those two screenshots. For example the 64-bit one is anti-aliased, while the 32-bit one is not. Could you please double-check your graphics settings?

Lycan Nibbler.1567:

For the 32 bit you will need to put -32 in your command line.

To be clear, that is only necessary if you’re running it on a 64-bit system with 4 GB or more of RAM, and still want to use the 32-bit client.

The Gw2.dat file residing next to the game’s executable(s) is shared among the two clients, so in theory you could just copy that one back and forth. If you want to avoid the copying, you can modify the shortcut to tell it to load it from your external hard drive too. There are instructions on the wiki. Specifically, you’d be interested in the -dat [string] switch.

Another thing you could do is to always launch the 32-bit client. If you’re on a 64-bit system, starting today it will just launch the 64-bit executable instead. So on your home machine, it would launch the 64-bit client while at work it would remain on the 32-bit client.

You can force it to stay on the 32-bit client by launching with -32 on the command line.

That said, if you need to restrict application memory to such an extent to even keep Windows from crashing, have you considered looked over your virtual memory allocation?

Yes, you can add -32 to the command line as you’re launching the 32-bit client to force it to remain on the 32-bit client.

Vennyhedgie.5369:

I never used the 64 bit client cause it crashed on startup. Now I literaly cannot play the game?

How do I launch the 32 bit client only now?

There’s an FAQ coming up in a while, but you can force it to stay on the 32-bit client by adding -32 to the command line.

That said, I’d like to know why it crashes on startup for you. The vast majority of the crashes in 64-bit on launch right now appear to be caused by other software. As a concrete example, Lavasoft’s Ad-Aware has been known to cause GW2 client crashes for a long time.

Heather.4823:

So I don’t have to download that 64bit client?

Correct, it does it automatically as long as you have a 64-bit OS and 4 GB or more of RAM.

Heather.4823:

If not, anyway to tell if it using 32bit or 64bit?

Currently the best way would be to use the task manager. If you’re using Windows 8 or 10, the “Processes” tab in the detailed view will say “Guild Wars 2 (32 bit)” for the 32-bit client and just “Guild Wars 2” for the 64-bit client. For older versions of Windows, it will have an asterisk next to Gw2.exe if you’re running the 32-bit version.

Thanks for the logs and confirmations. One more question for you: Is this still happening after today’s build?

So far it seems like all of you are running on a laptop with Windows 10, and your laptop has both an Intel and an nVidia graphics card. Is there anyone this is not true for?

We’re watching.

Thanks for the reports (and the helpful video!). We’re investigating.

For everyone that experience blur in the 64-bit client, it seems you may have enabled anti-aliasing globally in the nvidia control panel. Normally the nvidia drivers would override that setting for Guild Wars 2, but it’s currently not detecting the game client due to the new executable name. This (I am told) should be fixed in a future driver release.

In the meantime, try renaming the executable to Gw2 just as for the 32-bit client. Alternatively, if you are comfortable digging through options in the nvidia control panel, make an exception just for the 64-bit client. Specifically, the setting we reproduced this with is “Antialiasing – FXAA”, but it could possibly happen with other settings as well.

RoyHarmon.5398:

I’ve also noticed this. Has anyone had any luck with it? I tried a few settings in Mumble with no luck (mostly just whitelisting Gw2-64.exe).

I can’t say anything specifically about Mumble as I haven’t tried it, but this is likely on Mumble’s end. Probably they’re just not properly identifying the game client due to the executable name being different. Try renaming the 64-bit executable to just Gw2.

bloodytaste.5412:

Idk I just try the 64x client but it seems like my fan does run way faster(means more heat) than it did before. Is that normal or maybe I need to configure something.

It does a bit more work for parsing files, but it shouldn’t be anything significant.

A couple of fixes went out with today’s build:

- The crash that happens immediately upon launching the client (error code c000001d) should no longer happen.
- The crash in the “A Light in the Darkness” story mission should be fixed.

We’re also working with nVidia to get the SLI profile and Optimus properly configured.

AegisRunestone.8672:

Not sure if this question has been asked, but I can’t find it in the FAQ (or if it is in the FAQ, the answer wasn’t clear), will the 64-bit client update itself, or will I have to download it everytime there is an update for it? I’m assuming the former, but I’m just checking.

It updates itself, just like the 32-bit client does.

Chaba.5410:

Has anyone figured out the greyed out Hi-res textures checkbox? My system doesn’t have it greyed out. Nvidia GeForce GTX 980, Win 7 Ultimate 64-bit SP1 here. Could that be related to the reported blurriness? Or that sounds more like Anti-aliasing settings issues?

It is a CPU feature that is not being identified correctly. There is no workaround besides switching CPU as it’s tied to hardware. It will be fixed in a future build.

Zeivu.3615:

It makes me do it too if I select the 64-exe. The only way I figured out how to do it without re-downloading was to drag the 64-exe over the 32-exe in the gw2 folder. There has got to be a way to make this automatic.

It will be made automatic before leaving beta.

Menzies The Heretic.3415:

I’m having the same issure and I will provide the screenshots.
After logging in, I could immediately see the difference between the clients, but…
On these screenshots, there is no noticeable difference:
32bit test
64bit test

The problem is that the screenshots are both crystal clear. So I had to play in windowed mode to show the difference!
32bit windowed
64bit windowed

TLDR: Click here for animation!

This animation is great! Thanks a ton!

Bloodstealer.5978:

Downloaded 64Bit client this afternoon and have been seeing some nice increases in FPS, without stuttering and load times reduction for sure.. but at the expense of having massive screen colour blooms randomly shooting out at me.. making it pretty much unplayable at times (and getting more frequent).

Whoa, that screenshot is interesting to say the least. Not really sure what could cause this, but we’ll sure investigate. Thanks for the report!

Gode Fridus.5607:

Today I renamed gw2-64.exe to gw2.exe as it was indicated that renaming the file should be OK. When doing fractals a bit later I experienced 2 crashes right after each other. In each error report it showed "App: Gw2-64.exe ", despite me having renamed the exe file. So that makes me wonder if renaming the exe file is actually as harmless as one would expect?

The name in crash reports is always the original executable name. Otherwise we wouldn’t be able to identify it when we receive the crash report. Renaming the executable is perfectly fine.

Thado.7620:

I am having the same issues, text and graphics are blurry and not as sharp as the 32 bit version. Has anyone found na a fix for this? I’ve added the exe in nvidia setting and all but it’s still blurry (I have everything in max settings)

Could you attach a screenshot? I asked someone for one earlier in the thread but it probably got buried in posts.

RedSpectrum.1975:

Thanks Johand, Processes reads *32 so I must’ve not copied right? I pasted the GW2-64-bit in the gw2 file, does this look right at all? I right clicked on GW2 and hit open file location and then pasted the client in there

That looks correct. To launch the game however, you should launch “Gw2-64”, not “Gw2”. If you’re launching from a shortcut you can update that shortcut by right clicking it, clicking properties, and changing the target to be “C:\Program Files (x86)\Guild Wars 2\Gw2-64.exe” (including the quotes). If you want to change it back, you do the same thing again, but with “C:\Program Files (x86)\Guild Wars 2\Gw2.exe” as the target.

brunobyof.3541:

Hi, i’ve just downloaded the 64-bit client and for my surprise it simply doesn’t start the laucher at all.
I’ve put it alongside with the old 32-bit .exe file, then double-clicked but the following error message appears always:

[…]

That’s the CPU/OS compatibility issue I mentioned before. Looking into it, but it will likely take a while. Sorry for the inconvenience. In the meantime, if you’re not on Windows 7 SP1, you could try updating. It seems to have worked for Dulfy.

Maoric.6132:

Here you go! I hope this helps out. My girlfriend had the same issue with being unable to use high res character textures on only the 64-bit client, I’ll see if I can poke her to upload her report as well.

Neyrissa.1639:

I’m the aforementioned girlfriend, so I guess I have to share my dxdiag. Hope this helps!

Thanks! I will investigate when more pressing issues are resolved.

leftyboy.9358:

Just downloaded the 64 client and now all of my HoT map exploration is gone (it’s a total fog of war kinda thing) . I had to rerun part 2 of HoT story Torn from the sky just to access the new maps. All of my waypoints are gone. My masteries seem to be intact so that’s a plus I guess. Looks like my personal story is not re playable now either.

This is a known unrelated problem that was promptly fixed yesterday. It will take a while longer to repair those affected though. Sorry for the inconvenience.

Lothirieth.3408:

The 64 bit client insta-crashes for me as well whenever I try to start it. I did as you said and updated to Win 7 SP1.. and still no go.

So.. that’s just it? We’re out of luck? I crash frequently in the new maps and now the 64 bit client won’t even run.

Nope, it seems I may have misunderstood that source slightly. That “after Windows 7 SP1” was exclusive. However, there seems to be a possible workaround we’ll look into.

Ravion Hawk.4736:

I would like to remind you that 64bit versions Windows have two “Program Files” folders for a VERY specific reason.

C:\Program Files\ <—————— Programs run from here are run in 64bit
C:\Program Files (x86)\ <—— Programs run from here cause Windows to drop into 32bit

You just told everyone to run a 64bit client from the very same directory that causes Windows to work in 32bit.

Might I suggest that you set the 64bit beta client to do a fresh install to the “C:\Program Files\” folder then just have us advanced users (Desktop Support Tech right here) copy the gw2.dat to the 64bit installation.

You can avoid some bugs right there without having to hunt down the cause.

It should cause no issues what-so-ever. The folders are set up that way partly for organizational purposes, but mostly so that 32-bit programs that are unaware of 64-bit even being a thing won’t try to load 64-bit things. It has no functional difference.

Burch.5732:

GW2 is crashing for me when I run the 64bit version. – 1.5 hours into events in Dragon’s Stand. Two times last nigh I got dc – one time got back to the map and finished another time map was full and no reward – same problem I had with the 32bit version for the past week that I have been playing in Dragon’s Stand. This is not the only maps with dc. Please fix soon, thank you

Was it a disconnect, or an actual crash? Did you get a crash dialog asking you what you were doing?

AegisRunestone.8672:

Okay, I ran it without compatibility and I get 30~ FPS on the character select screen, whereas with the 32 bit Client I get 60 FPS. Um… how can I fix that?

Since you’re using a laptop, please try making sure your drivers are using the nVidia GPU and not the integrated one.

RedSpectrum.1975:

…How do we know if the game is running it?
I started the download and stopped once I saw 330k files, which is the whole game. And Gaile just said we don’t have to run the whole game, just transfer it to the GW2 file. So being the computer illiterate person I am, I copied the GW2-64 bit <—-exact name file and opened up the vanilla GW2 file and pasted it in there. Mind you two OTHER files appeared along with the 64 bit, a .dat and a .tmp, should I have copied those as well to the GW2 file or is this good as is? A booted GW2 and there were about 1k files to download, I haven’t played the last two days so I assume that was just an update I missed? And the game seemed fairly normal for the three minutes I was able to try it.

How do we know if we downloaded it, or did I do something wrong?

Currently, the only way of knowing is if you launch the client and open the task manager. In Windows 10 it will display “(32 bit)” after the program name if it’s 32-bit and nothing if it’s 64-bit. I believe that applies to Windows 8 as well. On earlier versions of Windows you can look at the processes tab, and find Gw2-64.exe in that list. If it has “*32” after the name, it’s 32-bit. If not, it’s 64-bit.

ImLegion.4018:

I tried to fresh install the GW2 64, yes it download and install the game completely. But after shutting it down and start it again, the exe file wants to download the entire game again. Only when I install the GW2 32 I get the question where I want to install the game.

Is it correct it’s been designed this way? First install the 32bit and then the 64bit over it? I would imagine when I download the 64bit it would install the normal way as the 32bit.

Even in the software the 64bit as a programme does not pop up, while it does show up in the 32bit.

Note: When I install the 32bit and copy/paste the 64bit over it it works. I just feel better when software is refreshed with new installs.

I’m using Windows10.

This is intended while we’re in beta.

dulfy.1493:

I have i7-4790k with GTX 970 as my video card.

I did some research. There appears to be a bug with the compiler runtime, where it can generate code that just won’t run with certain CPU/OS combinations. My understanding is that all Windows versions after Windows 7 SP1 should be functional. Do you have any service pack installed for your Windows 7? If not, updating to SP1 may be worth a shot. It may be a good idea anyway since support for non-SP1 Windows 7 ended in 2013.

It would be great if we can ensure this doesn’t happen in a future patch, but since it’s on such a core thing as the compiler runtime it may be out of our hands unfortunately. Will have to look into it a bit more.

Taverius.8645:

Whenever I try to start a story instance on the x64 client, the map never gets loaded (according to -maploadinfo) and it times out.

Is this still true? I believe there were some issues earlier today (if my eavesdropping skills are up to par).

Valiant.8016:

Precisely how long will this “beta” period be for?

I would think “beta” is a taboo word with the Mac client being in “beta” status for the better part of 3 years.

I think in general we don’t tend to drop the beta tag until we’re completely satisfied with how it runs. That just hasn’t happened yet for the Mac client, for multiple reasons. I realize it won’t make much of a difference at this point, but we sincerely do intend to get it from being barely an okay experience to at the very least a good one, with the goal being a great one. As all good things though, it will take time.

Maoric.6132:

Then why is it that I can use high res character textures on the 32-bit client, but not the 64-bit client?

That’s a very good question. If you post a dxdiag output (instructions in an earlier post), I will certainly investigate.

weiilunz.8043:

i have this error when i try to open gw2-64 in my gw2 folder.

See my response to dulfy at the top of this very post.

NeHoMaR.9812:

Looks like the 64bit version can’t play with partially downloaded client, need full download.

By the way, I want the Exe name to be Gw2.exe, because I track the time I use with applications. Maybe I can rename it? or maybe the final version of this will be in different folder? or better, remove 32bits support and change to 64bits with the same name?

About my testing, I don’t see any difference, apart of the exe using more RAM.

It should work with a partial download. That said, there’s a known bug where the game sometimes (rarely) thinks all the files are required. Restarting the launcher may fix it.

As for renaming the executable, go ahead. The name has no significance what-so-ever.

Nikon.3921:

GW2 is also crashing for me when I run the 64bit version.

See my response to dulfy at the top of this post.

Leamas.5803:

Has the 32-bit client and OOM been linked to the nVidia driver crash or will the new client not help with that?

*Display driver nvlddmkm stopped responding and has successfully recovered.

The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. *

That sounds unrelated. If it happens again you should try downloading new nVidia drivers.

Leamas.5803:

How would you like testing to be done? Max out the settings as they should be, if one has a card that will do it, and see what happens?

Just use the client as you would your normal client. The two are supposed to be equal in functionality, but we also can’t test on every single computer configuration.

hansQ.7985:

I’m having a problem with text and graphics overall becoming blurry when playing on 64bit client. Anyone got a clue what would fix this?

Could you attach a screenshot?

Hickeroar.9734:

My framerate with the 64bit client is terrible. It’s around 10fps in LA, whereas it’s ~40 with the 32bit client.

Are you on a laptop, or otherwise have multiple graphics cards? There’s a few people who had their problem resolved by forcing their drivers to use the correct graphics card.

notebene.3190:

Will this still support the -useOldFoV switch for those of us who still like/need to use it?

The 64-bit client is identical to the 32-bit client in every way. As long as the 32-bit client supports it, so will the 64-bit.

danizmax.4329:

Will this 64-bit client executable be updated with the updater when a new version is available?

Yes. It will patch itself just as the 32-bit client does.

Beldin.5498:

I wonder what happens on the next patch, will the patcher detect the x64 or
will it be overwritten with the x32 because of the name ?

If you renamed the 64-bit executable, it will still patch the 64-bit executable but with the new name. It should just work.

sniperman.1738:

hope a developer can answer this when are you going to turn on high res character textures for the 64-bit client cause currently its not activated or turned on.

It selectively gets enabled or disabled depending on your computer’s specs, just as with the 32-bit client.

joaosequeira.2184:

This wont fix the crushses from people who don’t have a based x64 Computer, my computer is 32bit based, i can’t run x64 SO on my machine… and i have been constant crashes all day since Hot….

We haven’t forgotten about you! The release of the 64-bit client was planned unrelated to the memory-related crashes. It will take a while longer for us to get them resolved properly. Sorry for the inconvenience.

dulfy.1493:

The game crashes immediately when I click on gw2-64.exe. Here is the error. Happens every time. the 32 bit exe is fine.

The error code suggests your CPU doesn’t support something. I see the crash report though, and will get to it at some point. Do you know what CPU you have?

DarkAnubis.9304:

I just noticed that when i play its not switching over to my higher graphics card so that may be the issue

Yes, that appears to be the main problem people are having. For now, following the steps in this answer should do it.

Luvok.5697:

I’m getting noticeably lower FPS on the 64-bit client compared to the 32. Any suggestions?

Windows 8.1, Geforce 760, 12 GIGs of RAM.

(not a laptop)

Could you please post your dxdiag by following the directions in one of my previous responses?

SirJack.4760:

Going back to the 32-bit client doesn’t seem to be an option, as the client now states it can no longer detect a valid .dat file in the directory. Guess I’ll have to look up my backup and redownload the past few months…

Sorry that happened to you. We’ve tested going back and forth internally and never encountered that issue. Could you try repairing your files?

PinkFluff.6084:

To save time on downlaods and not having multiple dat files if I don’t need them. I’m curious if the gw2 dat file is the same for both 32 and 64 version. If I can just copy/past the 32 bit version… it’ll save some time.

Yes, please follow the instructions in the FAQ.

So for everyone with terrible FPS, are you on laptops?

MithranArkanere.8957:

Are the any differences between the command line arguments accepted by either client?

Nope.

LtSideSnipe.1475:

I’m currently having pretty bad fps on the 64-bit client with the same quality options I had on the old client. I do have both a 64-bit Windows 10 version and a 64-bit processor. What am I doing wrong here?

How much slower are we talking about? It would be great to see your dxdiag output.

1. Run dxdiag.
2. Click “Save All Information…” and save it somewhere.
3. Open the saved file, mask out anything you would not be comfortable sharing (if any), and re-save it.
4. Attach the saved file.

Raven Lord.3407:

For the first time ever today after launching the 64-bit my security software flagged some guild wars 2 files for keylogging. It happened to be during a gem purchase through paypal. I blocked the function through the securities software but I thought it was odd since it has never happened before.

Interesting. What security software is that? Could you ensure that the executable is signed by us?

1. Right click the “Gw2-64.exe” file. If you don’t see the “.exe” part, that’s fine. It’s the file with the GW2 icon.
2. Click the “Digital Signatures” tab.
3. “ArenaNet Inc.” should be in the list of that tab.
4. If you select “ArenaNet Inc.” and click “Details”, it should say “This digital signature is OK.”

If all of the above is true, you can rest assure that it’s a false positive.

Feniks.6842:

Question: is this FAQ the official response to people crashing with OoM errors?
More specifically: is Anet’s response to the OoM crashes “it’s your client + os”, or is Anet admitting that something changed significantly with HoT with regards to memory-usage?

This is the initial solution (though it’s been in the works for quite some time). Something did indeed change with HoT memory-wise though: Mainly, the new features require more of it, to the point where the extra usage causes a lot of pressure that wasn’t there before. It’s getting increasingly difficult to stay within the limited address space (not necessarily memory constraints) of 32-bit processes.

That said, we’re still dedicated to supporting the 32-bit client for as long as necessary. Necessary fixes for it will take a bit longer to develop however.

sirsquishy.8531:

I do not believe its the game engine as much as I feel its related to the CoherentUI.

If you disable the UI the game runs normally, even on max settings. Its really as simple as that. As you open more UI windows the FPS drops even more. Open inventory, get a FPS drop of 5-7, open the Guild Panel, FPS drops by 5 more, Open the WvW Panel, more FPS drops. Also, There is something going on with the UI that is driving the GPU usage up by at least 30%

As Felipe mentioned, we only use CoherentUI to display the gem store, currency exchange, and trading post. All other UI is using an in-house UI solution. The vast majority so far appear to have performance issues unrelated to that dialog.

sirsquishy.8531:

Also, Coherent dropped support for the 1.x builds at the end of 2014. You are using 1.8.×.x in GW2, which is not fully supported anymore. If you are tacking on UI changes that ‘breaks’ the API Coherent isn’t going to help you guys with it unless you are running a 2.x Build from them.

That’s not really true. We have a very good relationship with Coherent, and have received great support when needed (including this year).

The installer should be fixed with the patch that just went out.

Misfit.6250:

The “fix” mentioned in all these topics, where the download actually works when one renames Gw2Setup.exe into Gw2.exe, seems a little odd and not as a permanent solution.

It most definitely isn’t. It’s a known problem and it’s being worked on.

Elrey.5472:

Johan, I don’t think they will answer… their posts are from years ago…

Ow, that’s what I get for not looking at the time stamps.

Ensure you’ve got the tilde in front of the first forward slash as well. It should be:

~/Library/Application Support/Guild Wars 2

Tsumake: That error message seems odd. The only thing I can imagine is one of your registry values being misconfigured. Are you running 32-bit or 64-bit windows? If you are unsure you can follow the steps here: http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

amis: Where specifically does it freeze? Could you screenshot it? There is an issue that went out today that would cause the installer to freeze. We’re working on fixing that, but you should not run into that if you renamed the installer. Patching also seems to have been a bit of a roller-coaster today, so could you try again?

If you’re stuck with just a couple files remaining, I posted instructions for enabling streaming on Mac in this thread over here. That may help until it gets resolved.

https://forum-en.gw2archive.eu/forum/support/support/MAC-Streaming-client-instructions

Hello Tyrians,

With the patch out the door, you now have the option of downloading parts of the game while playing. Victoria posted a blog post about it two weeks ago with instructions for how to enable it if you are playing on a PC. If you are playing on a Mac, this is how you enable it:

1. Open a Finder window with any folder.
2. In the Go meny, select Go to Folder…, or press Cmd+Shift+G.
3. Enter ~/Library/Application Support/Guild Wars 2 and press enter. Note: This step requires you have launched the game at least once. Going to the launcher should be enough.
4. In this folder, there should be a file named config. Open this file using a text editor (such as TextEdit).
5. At the bottom of this file, add these two lines (without the line numbers):
   1. [AppDefaults\\GW2.exe\\transgaming]
   2. "CmdLineAdd" = "-streamingclient"
6. Save and close the file.

Important: Please ensure that the quotes in those two lines are straight quotes ("), not curly quotes (“).

That’s it! Next time you launch the game you should be able to enter the game without having to fully patch first. If you would like to disable it again, you can follow these same steps and just remove those two lines again.

Please be aware that – while we expect it to be working properly – we have noticed some performance drops with streaming on Mac (only while downloading). In particular, patching from an older build may lower your frame rate temporarily. It’s something we hope to solve before setting streaming to be default.

Biggin.3871:

YES success ! I was running GW2 day before the update no problems SOMETHING in that download changed NVIDIA to 16 bit instead of 32 bit that it was originally!

Thank you for that pointer! Taking note.

And glad it appears to be working for most of you.

Johan Skold.4708:

Ouranos.2954:

PM’ed you.

Your error appears to be a more serious hard drive error. Windows is failing to write/read files to/from disk (for the two error respectively). You may want to run Windows’ disk check on the drive. If possible you could also try to copy the game to another drive and run it from there.

Actually, one more thing you could try is to check your task manager to see if Gw2.exe is already running. I don’t expect that to be causing this, but it doesn’t hurt to check.

Ouranos.2954:

PM’ed you.

Your error appears to be a more serious hard drive error. Windows is failing to write/read files to/from disk (for the two error respectively). You may want to run Windows’ disk check on the drive. If possible you could also try to copy the game to another drive and run it from there.

Yahti.9321:

After deleting the bin once more and trying to launch it several times, it finally launched. I logged into the game and played around a bit but I did not open the trading post. It seemed fairly stable so I logged out to test it and once again, it refuses to launch.

If I let it idle for a few minutes while being frozen in the task bar it does not transfer any data over the internet and its memory usage in the task manager remains the same. I’m not sure how long it could stay like that, I usually close it after around 10 minutes max.

I see the windows crash dialogue when it wont even launch to the ‘initializing’ screen.
I see the guild wars 2 crash dialogue when it manages to get to character select screen but crashes before entering the world.
I see no crash dialogue when it just hangs in the task bar.

This is the first time I hear about an issue like this. Do you know if you are behind a proxy? There are sites that will tell you (such as amibehindaproxy.com). Negatives are not necessarily 100% accurate on them though, but positives should definitely be. Also do you have an anti-virus installed? Does it help if you whitelist the Guild Wars 2 folder?

RushUnplugged.7408:

Whitelisting the whole \bin\ folder in my antivirus worked.

Sorry you had to do that to begin with, but glad that it worked.

Yahti.9321:

Yes it is still refusing to launch even after deleting the bin folder and relaunching.

I tried patching an older version of Guild Wars 2 and it launched and let me log into the game world but as soon as I logged out and tried to relaunch it, it went back to the ‘initializing’ + freezing in the taskbar with no launcher in sight.

And you’re not seeing any crash dialog of any kind? Not even Windows’ default one? What happens if you let it sit there for a minute or two?

Ouranos.2954:

Hi,
I read through your posts, however when I go through the details of the crash report, I can’t find any line (or even the word) that says “Assertion”. I have gotten two different errors: 258: The wait operation timed out, and 997 Overlapped I/O operation is in progress.
I also cannot find any folder in the directory or anywhere else with the Coherent Dumps.

It sounds like you’re seeing some entirely different error dialog, and not our crash dialog. Could you take a screenshot of it? Please ensure it doesn’t contain any sensitive information before posting though. Or if you’d rather, you can PM me a link to a screenshot.

Yahti.9321:

After the hotfix on 12 September 2014 the launcher hangs in the taskbar after reaching the ‘Initializing’ screen.

Is this still the case? If so, could you try deleting the “bin” folder inside the game folder (while the game is not running) and trying again?

Ouranos.2954:

Still not working for me. I submitted a ticket yesterday, and was sent the zip file, but that didn’t fix it. I’ve tried all of the solutions in the various threads, including a malware scan. I haven’t been able to download the new patch at all, and now I’ve missed the reset night for first week of WvW leagues.

Sorry for having you miss the start of the WvW tournament. Could you please identify your crash as per one of my previous posts?

Xrel.6087:

The new patch created the problem for me -.-

Could you also please identify your crash as per one of my previous posts? Sorry for the inconvenience.

Falaria Borg.6517:

Control Panel > Internet Options > Connections > LAN Settings
Make sure “Automatically detect settings” is UNchecked

With the patch today – I went in a changed this setting back so it is now checked.
Launcher loaded. No error msg from Coherent. No freezing and able to log in as per normal.

Thank you so much for your efforts on this matter! I hope those that haven’t been able to log in and play since the interruption will be able to now.

Glad it worked out for you!

Udhir.6518:

I have a question about this CoherentUI_Host.exe *32 process. While observing this in my Windows task manger>Process tab, I am finding 2 instances of Coherent running while in game. Is this going to be a normal situation? Should we have both?? As both Instances are~ 39K of Working set (Memory)…

That is correct. You should be seeing one while the trading post is closed, and an additional one when you open the trading post or gem store. The first one is used for communication between the game and the browser, and the second one is used for rendering.

Some specific crash solutions below. Please see my previous post for how to identify your issue.

Failed to extract file.

This means one of the binary files needed for the patch failed to be created, and usually means they are in use. First, ensure the game isn’t running. If it is, close it, wait a few seconds, and try again. If you still fail with the same error, check for a lingering “CoherentUI_Host.exe” process:

1. Ensure the game client is closed again.
2. Press Ctrl+Shift+Escape to open up the task manager.
3. On the Processes tab (labelled Details in Windows 8 and 8.1), see if you have an entry that says “CoherentUI_Host.exe” in the “Image Name” column.
4. For each of those entries, click the entry to select it, and click the button near the bottom labelled “End Process”. Click “End process” if a confirmation window pops up.
5. Attempt to start the game.

If you still fail with the same error in the crash details, something else must be using the files. The easiest way to fix it if you get this far is to simply reboot your computer. If all of that fails, and you still experience the exact same problem: Try deleting the “bin” folder inside the game client’s folder (usually “C:\Program Files\Guild Wars 2”).

Edit: Apparently the steam client is also really good at keeping files open. Closing that may help.

Failed to load Coherent DLL: 0×1

This means that the DLL file may be broken. It might be due to a hardware error, a full hard drive, or some other error. The easiest way to attempt to solve this is to ensure you have some space free on your hard drive (50 MB at the absolute minimum, preferably at least 100 MB), and then deleting the bin folder that is inside your Guild Wars 2 folder. It should be re-created the next time you start the game. If that does not help, please contact customer support so we may collect some information on your hardware.

Unable to create ‘…’ (Where ‘…’ is a file name)

This means the game is unable to create the files needed to run it. There is unfortunately not much we can do at this point. Something is preventing us from creating the files we need, and nothing we could do would appear to solve that (including running as administrator). The most common cause is anti-virus software. As a test, you could try to white-list the game’s executable in your anti-virus, or even the game’s folder. Or even temporarily disable it while starting the game the first time. Please see your anti-virus manual for how to do that.

Timed out while creating browser view

This is an error that seems to just happen occasionally, and not all the time. Please correct me if you are seeing otherwise. If this happens to you, please follow the instructions at the bottom of my previous post, to send dump files to customer support. These dumps will help us track down the cause of your issue.

Timed out while creating browser context

The most common cause of this seems to be anti-virus software blocking the executable we use to display both the launcher and the black lion trading post. Note that this does not necessarily mean the anti-virus thinks it has found a virus, but it is somehow preventing the communication between the two processes. This is a known issue, and we are working to ensure it doesn’t happen. The only short-term solution is to white-list the executable in your anti-virus. As for how to do that, you will have to refer to the documentation of whatever anti-virus solution you may be using. To find the executable you need to white-list:

1. Navigate to the Guild Wars 2 folder (usually “C:\Program Files\Guild Wars 2”).
2. In this folder, find the folder named “bin” and navigate into it.
3. In this folder, you should find a file named “CoherentUI_Host.exe”. That is the file you should white-list.
4. You may also have to white-list “CoherentUI.dll” in the same folder, depending on your anti-virus. This doesn’t appear to be necessary for most cases however.

As per the previous crash, we would very much like to see dumps from this crash. Especially so if white-listing the process does not help. Please refer to the instructions at the bottom of my previous post.

m_system != NULL

The details for this crash is pretty much identical to the previous one. Please see the crash above.

Hey guys, checking in to update you a bit on what we are doing to address these issues.

As Stephen mentions above, we pushed a hotfix this morning that should hopefully fix the main issue players seem to be experiencing. You should no longer need to have the “Automatically detect settings” checkbox unchecked. If you still have issues running the game with that checkbox checked, while everything works just fine with it unchecked; please update your ticket with customer support if you have one, or create one if you do not. In this ticket, please attach crash dumps (see the bottom of this post for how to find them) if you have any. That will help tremendously in tracking down the source of your issue.

This is unfortunately the only problem the hotfix addresses. We are currently working with developers at Coherent to solve the remaining issues. We are sorry for the inconvenience this causes. As for those issues, some of them can be worked around manually, depending on what the problem is. First you need to identify your particular problem:

1. When the game’s crash dialog shows up, click the “Show details >>” button.
2. Find the line that begins with “Assertion:”. It should be the second line.
3. Look up the remainder of that line in my following post.

If you do not get a crash dialog (as was the case with the freezing launcher), please still see if you have any crash dumps you can attach to a customer support ticket by following these instructions:

How to find the crash dumps

First of all, a sincere thank you if you do send your dumps to customer support. In order to find the dumps to attach to your ticket:

1. Hold the windows key on your keyboard, and press R. This will open a dialog titled “Run”.
2. In the Run dialog, type “%AppData%\Guild Wars 2” (without the quotes) and press enter.
3. A folder window should open. In this window, there should be a folder called “Coherent Dumps”.

Please send the files in the “Coherent Dumps” folder to customer support, together with the info on what crash you are specifically seeing. Do not post these dumps publicly.

Edit: Apparently our support system does not allow attachments. You’d think I’d have looked that up before posting this. Instead, just contact support and they can request the files. They may choose to sample though, so don’t get discouraged if they end up not asking for the files.