I’m attempting to purchase 8000 gems from the store. I keep getting a message that the purchase requires identity verification.
In the past (3 days ago approx.), I had the same issue and by contacting support they were able to resolve it.
I tried to contact support again, but the support page appears to be not working.
Apparently there’s a cap on how many gems you can buy. It would be very helpful if you could temporarily lift this cap one more time so I can buy 8000 gems.
If you need me to provide any additional identity details, please let me know.
Best regards,
Mouse
You can contact support by emailing them at support@guildwars2.com
No need to use the site. Good luck. =)
I want to open a ticket to change my overall account mail address but when I click on the Support link I get an untrusted connection warning and that somebody could be mimicking the page I want to use.
You can contact Customer Support by sending an email to support@guildwars2.com
No need to use the site. Good luck. =)
I was gifted an unwanted "Infinite coin"
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Do with it whatever you did with the one ArenaNet sent you. And send the other person a thank-you note! =)
I don’t see the Jade weapons at the BLTC vendor anymore. Did I miss the announcement that they were to be removed with this patch?
As far as I know, Swiftness boons do not stack in intensity.
‘Other effects that provide a bonus to movement speed (e.g. certain traits and signets) do not stack with swiftness; only the highest increase in movement speed will be applied.’
VERY disappointed as of right now. I too spent lots of money on magic find gear. I thought they were supposed to compensate you for it somehow, or transfer it to an account-bound thing. I don’t think a standard +20% is fair, I had 3 level 80s each up to 150% or so… But I don’t even see this “free 20%” anywhere!
Only items that were not soulbound will become accountbound, such as items on the TP for sale. Salvaging items of Fine or greater rarity will boost your account MF. It seems to be going up rather quickly for me. =)
It was not intended. They are addressing the issue as we speak.
Calm down, everyone, it wasn’t intended.
Dev response: ‘This is definitely not intended. Thanks for the reports, all. The team is aware of this problem and they are working to resolve it.’
I think the Account-bound part was only for items currently on the TP. I could be mistaken, though.
Well, seems I was mistaken, and removing them from the character is supposed to make them account-bound. I guess. You could always post in Game Bugs.
Edit again: I guess I wasn’t as mistaken as I thought. Dev response:
’Hey folks,
Just a bit of clarification here – Items that were soulbound prior to the change are still soulbound.
I hope this clears things up.’
(edited by Inculpatus cedo.9234)
You can see your total MF percentage in your Achievements panel. I haven’t heard anything about people not receiving their mail, perhaps their mailbox is full. You can gain more Essences of Luck (in different denominations) by salvaging Fine and Masterwork gear. Also, out in the world as drops and from chests, I believe.
Hmm…all my equipped items showed stats, but I kept getting that message. So, I double clicked on each of my equipped items, and…lo and behold…one of them allowed me to change it’s stats. Not sure why, as it already had stats, but….
It did get rid of the message.
Not sure about the bank thing, the message does state ‘item…equipped’. Maybe it was an oversight. =)
(edited by Inculpatus cedo.9234)
Forget karma jugs, this sounds like somthing that would be usefule when using the grenade kit.
And that would be exactly why they are not allowed.
They are still selling Royal Passes, so I was wondering if those areas would still be around, as well.
Here is one (of many) Dev responses on such subjects: https://forum-en.gw2archive.eu/forum/support/account/Very-Specific-Doubleclick-Macro-Question/first#post2620752
If you read through the threads here in support, you will find that reply from Customer Support posted a few times. It is not common, but it does happen on occasion.
Someone said you have to have a ticket in your personal inventory for that tab to appear. I guess they are cleaning up the tab appearance for the many people who don’t have those tickets. Makes it less confusing for them.
If this is so, then they added it today at reset, as I check the vendor almost every day, and I didn’t need a ticket in my possession to peruse the Jade Weapons.
You are right, they are missing now. And I have a ticket. I hope it’s just an oversight.
I have a problem with a gemstore purchase, what “I need help with …” do i chose. Also if i go to my stuff it ask me to login.
You can use ‘Billing’. As I said, you can send an email, and Customer Support will respond fairly quickly, and try to assist you. =)
Details about the Guild Wars 2 First Birthday Gift
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Parisalchuck.9230 wrote, “This is like last November all over again where people who may or may not have done the Southsun event can get free loot which included a relatively high rate of precursors.”
Anet did not give anyone a free precursor. Ever. Especially not at a “high rate”. Where did you get this idea from?
I am not sure about the rate being high or low, but I got a precursor from the Karka event. Some people had good luck with the boxes distributed, and some not-so-good luck.
Though, I think the birthday gift distribution can not be compared to the Karka event, at all. Everyone gets the same thing(s).
You can click support at the top of this page, and ‘Ask a Question’, or email support at support@guildwars2.com
Good luck. =)
Time zone issue after switching server
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Not a problem, I am happy to have been of service. =)
I know I should have posted this on Mac forum but not many people look there. If anyone has tried yet please respond. Currently my Mac has 4gb ram, if I install Windows via Bootcamp and run GW2 on it will it be able to run on better graphics than now, I run Best Performance and still in LA I struggle. So if i install windows version on windows via bootcamp will it be able to run smoothly because I also have been playing on windows PC with 2gb ram and outside WvW I played on nice graphics, not the best ones but good ones, actually good ones.
I know this isn’t exactly what you are asking about, but it does talk about running GW2 on a Mac: http://wiki.guildwars2.com/wiki/Guild_Wars_2_on_Wine
Time zone issue after switching server
in Account & Technical Support
Posted by: Inculpatus cedo.9234
The server reset time for the East Coast is 8pm EDT. You can change whether the mini-map shows server time or local time in the game’s options.
Options – General Options – In-Game Clock — Select whether to display the current time on the bottom-left corner of the minimap. The time can be either your system’s local time or the server’s time (in PST/PDT: US Pacific time).
(edited by Inculpatus cedo.9234)
There’s a lot wrong with this game, but the birthday gifst aren’t among them.
Maybe to you…if you ask any proud GW1 fan, you’ll get a different view.
I am a proud, loyal, GW1 fan, having over 7000 hours invested, and my view isn’t really different. We were not even absolutely sure we would receive birthday gifts, or if we would be remunerated in some other way, or not at all. I suppose, when people’s expectations are not met, there is a feeling of disappointment. I expected nothing, and was pleasantly surprised at receiving 3 gifts (or more) per character. =)
Hi, a few guys in my guild said something about logging on last week and receiving some gems. Did anyone receive this? I received the birthday gift but no gems. (Been playing daily.)
That was data-mined information, and -unfortunately- not all data-mined information makes it into the game, or into the game in a timely manner.
HEllo,
I just started bought the game today and i accidentally deleted the character that opened the special mail from the DIGITAL HEROIC EDITION.
Is there any way i can recover the items or if they can be re-sent to my main character?
You can contact Customer Support, and discuss the issue with them. Top of Page – Ask a Question. Good luck. =)
It is raised to +20%. I believe the account-wide cap is +300% (including AP-based percentages), but I believe consumables, and such, can raise it higher.
Hope you aren’t breaking your non-disclosure commitment. Regardless, this is something that only speaking to Customer Support would solve. Thus, you would need to submit a ticket. Good luck. =)
‘to get to +20%’. As your 9000 AP person is currently at +6%.
Colin: Players numbers and player login time, total hours played per week have consistently gone up since we did the biweekly cycle. This is even during the summer when MMO player population drops.
I don’t think it is raising it by 20.
‘After this change, magic find will come only from consumables, guild buffs, and utility infusions. In order to get everyone started on this new system, all current players will receive enough luck to get to +20% magic find.’
One team working on Living Story would mean we get Living Story updates once every 4 months. The cycle for the teams is each team is responsible for 2 releases (related to each other) per month. This gives each team 4 months to create the content released during ‘their month’. I don’t know why people think that the teams only have 2 weeks to create content, but I hear that a lot on the forums.
Also, the devs have stated, repeatedly, that there are many other teams working on projects…many different longer-term projects.
I didn’t think they would contain the new mats. I thought people were saving their bags so they could salvage all the greens/blues after the update. (It takes much less storage to save the bags than the contents.)
Having your serial code is not necessary to access the game. Customer Support will help you, even without it. Also, nothing prevents you from storing the serial code in a file elsewhere. Everyone that downloads the game digitally must do so, either in their email (not recommended) or copied and put elsewhere.
Hi my warrior is currently stuck between LA and DR… The Asura gate must have collapsed or something.
Everytime I try to play him I get a loading screen of LA then loading screen of DR then this (Please see attachment).
and When I try to file a ticket. nothing happens after I select an option from the dropdown menu…
It’s been 3 days now since I am able to play my main toon. Please resolve this soon.
You can always send Tech Support an email with attachments describing your problem. The address is: support@guildwars2.com
There is a sticky in the Tech Support sub-forum with instructions on how to submit a tech support ticket.
They will answer you at the address from which you send the email. Good luck. =)
Again, giving away your account is against the ToS. The person that gains possession of your account will never be able to receive support, unless you give them all your information. Past and present. Since you are reluctant (for good reason) to do so, the account could end up worthless to the giftee.
They will not be able to access your out-of-game bank or information, but they will certainly be able to access your in-game bank, and all characters. It is against the ToS; one of the reasons being it often leads to conflict between users of said account. You will not be able to receive any support from Customer Support if you do share your account. Good luck, whatever you decide to do.
Your UN? What’s that? Is that your email? It needs to be your email and password.
I’m guessing User Name?
But, what about this old post? Have they changed their policies?
That post is from ~18 months ago, and…yes, indeed….they changed their policy at the time of game release. The only restriction, as far as region-locking goes, is that one must purchase the key for the client in the region where the game will be registered. Once that is accomplished, and the game is registered, you are free to play from any region.
From the Support page:
I travel frequently. Will I be able to play Guild Wars 2?
Yes. The one-time verification system simply confirms that you have purchased the correct version of the game for your area of the world. Once that has been confirmed, you may play from any location you desire.
https://en.support.guildwars2.com/app/answers/detail/a_id/9184/kw/region
Clockwork Chaose Shoulder Skins not appearing
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Not sure from your description, but did you double-click on the pile of scraps? Try changing maps, and double-click the pile again?
If you continue to have difficulties, you can contact Customer Support at the top of this page, and ‘Ask a Question’. Good luck. =)
No idea if there is anything in here you’d like to use, but here it is: http://wiki.guildwars2.com/index.php?title=Category:ArenaNet_concept_art&pagefrom=D&subcatfrom=D&fileuntil=D#mw-category-media
Geez. It was added to the normal edition. The normal edition is now called the Heroic Edition. It’s the basic package.
I’m wondering if you would be willing to trade your 12-month headstart in for the 3 additional items those who purchase a copy of the game today get. Or does no monthly subscription/buy-to-play model mean you expect lifetime upgrades?
It isn’t intentional. Here is the thread with the dev’s response: https://forum-en.gw2archive.eu/forum/support/bugs/Transmuted-Armor-Preview
How odd. I didn’t even know there was such an achievement in the August Monthlies.
Pretty sure there haven’t been any threads on translating the released infographics into Chinese before. I think it’s pretty darn helpful of him/her.
Character name FORCED change unjustified?
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Perhaps, it was a sensitive 79 year-old that didn’t care for the sexual reference. Whether it could be a reference to gaming euphoria, or something else, it was deemed inappropriate. Hopefully, you will choose a name that not only pleases you, but won’t be found offensive, this time. Good luck. =)
Hello,
My girlfriends account says “waiting for authentication”.
I have tried everything.. nothing seems to work trying to contact you.
- We dont recieve any mail
- All forms we will fill in are not responded to
- Password reset gives a error
please contact me about this, since we cant play GW2
Have you tried contacting Customer Support by sending an email to this address?: support@guildwars2.com
They will respond by sending you an email back to whatever address you use to contact them. This way you can use a different address, if the one you are using for your account is, for some reason, not getting mail from ArenaNet. Good luck. =)
The recent patch notes explain the additional gifts. =)