Guild Wars 2

Thanks for posting that Abomally. I haven’t adjusted the page file since windows xp… YEARS ago. Lol, it might have even been windows 2000. Sad.

It might be, check to see if it is enabled, if so, disable it and give it a go.

I think it’s part of the timing of posts, too many, too quickly will get you suppressed.

Here is a post from the wiki:

If you send messages too frequently (unspecified), subsequent messages will be blocked for an undetermined (and possibly variable) length of time with “Your message was suppressed due to excessive messaging.” displayed in your chat window.

~~~You can still whisper players though

Odd fix, but glad you figured out your solution.

So, on Mac, we can’t just download vid card drivers, but in the link posted, there are instructions that tend to fix the black screen issue.

I don’t know which Mac system you have, but if you have at least an integrated intel HD 3000, you should be able to run the game.

So you don’t have to sift through the link, I’ll post your most likely fix here for you. This will be lengthy, but please read it carefully and completely:

You need to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp and graphics issues however, it will lose all saved login/password and in-game settings (but it doesn’t seem you’ve been in game yet)

Mine is located under the ~hidden~ Library folder (navigate using finder, do not use spotlight to search)

/[yourharddrivename]/users/[yourusername]/library/application support/guild wars 2

You may want to copy/paste this folder to your desktop as a temporary back up, just in case.

Delete the contents of that specific folder (you should see files like this contained within “config, dyndata.dat, user.reg, userdef.reg, and folders p_drive and wineserver…namestuff…loca..[long name]” just to list a few), then re-run the client..

~~Your folder is probably hidden (as is the default). Hidden folders display as greyed out text and icons. I found this after googling:

http://m.wikihow.com/See-Hidden-Folders-on-Mac-OS-X-and-Other-Recent-Models

You can also try holding alt while clicking "GO " in the finder menu bar unhide the correct Library folder, continue holding alt and click on Library (if you release the alt/option key, “library” will disappear. At least the link has visuals for you. Hope it helps.

If that doesn’t fix it, check support.mac.com for instructions on how to reset your pram and smc depending on your system.

Please post back if this helps or not

Without having the game installed, you won’t be able to run troubleshooting on it, but if it’s not downloading, I guess re-installing every time shouldn’t be too big of an issue.

But I suddenly had a thought about not being able to install. If I find the link, I’ll edit this post with it.

Here it is:

https://forum-en.gw2archive.eu/forum/support/tech/Install-Cannot-be-completed-1/first#post2336334

Read through this and test the installer linked in this thread. It might not e the same issue, but if it works, perhaps Anet has a bug in the latest installer and maybe they don’t know.

Please test and post back.

Yeah, a it odd, huh.

As an extra note, make sure you add the space dash repair AFTER the target shortcut quotation marks, not within.

But definitely keep us posted.

You may want to make sure “right click targetting” is disabled in your options panel. I think it’s disabled by default, butit was only recently added, so you may want to check.

The targetting problem was a known issue prior to.

Could you also post your crash logs?

I’m wondering if you need to increase your virtual memory slightly. I’d like to get a 2nd opinion on that (I haven’t used windows in a bit, so I’m hoping another techie could help here).

I’m noticing that you are running 32bit windows, this limits how much available ram that you have access to. You installed 4gb, but windows 7-32bit will probably only allow your system to have access to about ~3.5gb. I am worried because in your crash log, you’re only using 4% of your virtual memory, so it hardly seems maxed out. But you’re still “out of memory” leading me to believe that’s your bottleneck.

I’m sorry that I’m not more helpful at the moment, but I have not had to do this in win 7 (I have 64bit with 8gb ram, and never had an issue while I used it, but I’m back on Mac now). So, hopefully a dev or one of our pc smarties will be around to help out.

https://en.support.guildwars2.com/app/answers/detail/a_id/8994/~error-codes

Try disabling any antivirus or firewall software, including on your modem/router (sometimes, it’s enabled by default).

Have you tried setting your graphics card control program set to application controlled?

A couple on the tech support forums are noting login issues as well as some trading post issues that started in the last couple days, but I haven’t seen anything specifically starting on the 1st.

When you say “submitted a bug report” do you mean in game or by following these instructions? You will never get a response from in-game reports.

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Someone recently posted about an issue regarding the same thing on the tech support forum, I’ll copy the link. Something about root certificates is what you want. (Sorcerak posted a link here, but this one has other useful info too)

https://forum-en.gw2archive.eu/forum/support/tech/Black-Lion-not-working/first#post2336240

Another suggestion is using VPN.

Quick question though, are you guys on a public connection or private/home?

1st thing, deleting the gw2.dat file is not the best idea for most considering it is ~17.5 gb… And that needs to be redownloaded.

If changing languages to French and German (NOT Spanish) didn’t help, then you can try changing the dns your network card uses and see if that helps.

Does deleting your local.dat file work? Or is that the you referred to above

You may also try running with the -diag tag to run a diagnostic.

Have you tried deleting the local.dat file located under my documents/guild wars 2? This will reset graphics and sound settings in game.

You may need to check in with your new Internet provider, some providers needs to enable a “gamer profile” but some claim they have no clue what that is lol.

If you’ve also had to get new hardware, you may need to check the firewall settings on your modem/router.

Could you please post your system specs and your gw2 log files for any crash messages?

Hope you’re up and playing Grouch

It really is bizarre, I wouldn’t have thought that either. O.o

Do you have any files under the location mentioned?

Has gw2 run for you in the past? Or is this the first time playing?

Check the properties of the shortcut you are using, make sure it points to the exact location where you installed if not, locate your gw2.exe and create a new shortcut or try launching the exe directly.

If that doesn’t help, create a new shortcut, then add " -repair" (everything between the quotes including the space, but NOT the quotes… Space dash R E P A I R), save it, then run the shortcut.

If none of his works, please post your complete system specs as well.

Sometimes overclocking doesn’t play nice with others, but definitely note your CPU and GPU temps after playing gw2 for about 15 minutes (or around the time the lag starts).

Are these temps idle or after playing gw2?

Universities tend to fluctuate security features often, so what works fine one day, might not the next and vice versa. You could always contact them and ask if they’ve blocked some ports recently, but they may not tell you due to security, etc.

It’s also possible that during the gemstore and billing maintenance, Anet might have changed the way some things work and perhaps that doesn’t jive with security features that were already in place at your uni.

Anytime you are dealing with a public or uni network connection, you should never expect things to just work perfectly, but if they do, consider it luck. However, be weary for the future that it may not work.

Gadian, you may also benefit from using VPN, as Bohtwhap mentioned, to bypass your uni’s network security settings.

I see, cool. Okay then, post back if anything else

So, we’re not working again?

No problem at all, I wouldn’t be here if I couldn’t be, so no waste! I just like being able to help a fellow gamer out. Please post back if you have any further issues

I’ll check in a bit later.

You’re most likely right Ilithis, but I hate assuming lol, it’s gotten me in trouble in the past.

As a side note, I’m noticing that the search on the forums isn’t working for me, it never turns up any results, I wonder if it’s doing this for others.

Okay.

Let’s test this:

Run msconfig, disable all startup programs. Restart your comp, download a new copy of te installer file, then (I know you said you did this) run this fresh copy of the installer as administrator.

You can re-enable after all is done if this works.

Please post your complete system specs and your gw2 crash logs (located under my documents/guild wars 2).

So, have you been able to download the ~17.5 gb data file yet (just checking)?

Also, you may want to temporarily disable any overclocking until solved.

You may want to try and run a repair. To repair, create a new shortcut to gw2.exe, right click on this shortcut, open properties. Add " -repair" to the path and save. (you want to add everything between the quotes including the space, but NOT the quotes themselves… Space dash R E P A I R). Save, then run the shortcut.

Lol, glad you got it fixed.

For future, to repair, create a new shortcut to gw2.exe, right click on this shortcut, open properties. Add " -repair" to the path and save. (you want to add everything between the quotes including the space, but NOT the quotes themselves… Space dash R E P A I R). Save, then run the shortcut.

Have you tried guesting on another server and logging in?

The graphics card is very important, we need to know. You should see flags in the top right corner of the installer window, please post a screen shot of what your installer looks like.

Please also post your system specs and any logs generated by gw2.

Waldo, please post your os and crash logs also.

These kinds of issues happen during high populations sometimes. And since new content came out today, it may be related.

I’m not saying this is acceptable, but a possible correlation.

Look at the min requirements for the game, price up some cards you might be able to afford, then compare them to the min requirements. Make sure they are at least the same quality or better.

Thanks for posting your crash log. It’s possible sommething got a little junked up after this patch.

We haven’t really been given a reason why crash error c0000096 occurs, but you could try a couple things.

You could try increasing your virtual memory. Or even deleting your local.dat file located under my documents/guild wars 2.

These may or may not help, it may even just require a fix by Anet. But try it out, post back if it helps or not. And keep an eye out for any new updates.

If no one is able to help you, please view the submit a ticket sticky and have a go there, then please post back any fix they may give you.

Make sure your CPU and GPUs aren’t overheating. Please post your temps (for all 3 components) after the system has been idle 10-15 minutes, then post the temps after running gw2 for 10-15 minutes.

For downloading stalls, try changing the language in the top right corner to French or German (NOT spanish), once the own load completes, you can change it back.

Joe, have you been able to get into the game at all since you’ve updated? Also, please post your complete system specs anyway.

Lord, you can try guesting on another server, then try to log onto one of the Lion’s arch planted characters. If you get on, move all out of Lion’s arch. Then you should be able to return to your server. Please post back if this helped or not.

Heyytix, this seems like a different issue, you should start your own specific thread giving as much detail as possible.

Try uninstalling and reinstalling the latest drivers for your video card.

If that doesn’t fix it, there are other things to try, but if you are ever having issues like this, always post your complete system specs to get the best possible help, otherwise you might only get generic responses or none at all.

Please post back if that helps, if not, give us some specs, hopefully we could help

Lol if you were still on Mac you could have visited us on the Mac forums ;p

However, I’ll try to help anyway if you close the client on your own, it should resume where it left off, but it will LOOK like it’s starting from the beginning. You can verify your data download by going to my documents/guild wars 2, the main data file is gw2.dat. The hard part is that this file is about ~17.5 gb in size once complete, so by checking in on that file, you can see roughly how far you need to go, this does not include updates and misc files.

Now the warnings, try not to let your comp crash while downloading or shut down improperly. As an example, say a thunderstorm is starting in your area, don’t leave to chance that you won’t have a power flicker/outage, just close the client and shutdown the system. Save the download for when things are stable, you don’t want to risk the file becoming corrupted and having to start over.

After your file is downloaded and you know the game plays, make an external backup of the gw2.dat file. If you ever need to reinstall, stop the new incoming download by closing the client, copy and paste this backed up file into the folder mentioned above (overwriting the new, tiny dat file), then open the client again. It should verify the dat file, then only need to download updated files and misc.

Hope this helps you.

You can find you gw2 crash log under my documents/guild wars 2. Check those log files and see if they say anything. Post your log files too if you can.

Glad you’re up and running well again

Here we go, took me a tick to find them since the forum search isn’t working…

https://developers.google.com/speed/public-dns/

If you follow the links, it will take you to directions to try their DNS, it’s on your end, so it shouldn’t affect your admins. However, it’s possible that because it seems you are on a public connection, you will have absolutely no control over what ports you need and have access to. Gw2 needs 4 ports. And yes, connection side firewalls can block access to specific things, but not others. Gw2 uses the awesomium process for the tp, which could be getting blocked exclusively, tunneling with VPN coud be potentially bypassing that. If you can, you should definitely contact your admins and ask if they’ve changed anything recently. You may just need to continue using VPN to do so…

So the Dns bit I posted may not help, but worth a shot, write down the dns addresses your system is currently using and save them just in case.

I’ll edit this post in a few minutes with a link that tells you the 4 ports gw2 uses.

https://en.support.guildwars2.com/app/answers/detail/a_id/8994/~error-codes

If you click on code 7, it will show the 4 ports needed by gw2. Sorry, I couldn’t find the post I was looking for in which someone stated specifics about the ports, but this gives you an idea of what you need to work with (you don’t need port forwarding specifically, just be certain access is not blocked by your admins).

Could you check your crash logs and post any messages from there?

Also, does alt+ctrl+delete open task manager to allow you access there to close the game?

You can try Travis’ suggestion above I guess. But no one has come back to confirm it helping them or anything. So, I don’t know if you want to risk it.