Yes it is wrong, which is why restrictions are needed. No restrictions means all the customers who bought the game are going to be punished with spams. And it is far beyond a potential crime, there is years and years of data that shows that it is not a potential, it is a given fact that gold spammer will use trials to spam if there are no restrictions. There is no if about it, they will use it.
Sorry, but you do not punish the paying/paid players just so trial members can talk in chat.
This must be your first MMO, because any veteran MMO player will tell you what I just said, because they have seen it happen many many times over, other wise you would have not used the word “POTENTIAL” Heck, the gold spammers in WoW had to get creative in using trial accounts by making many level 1 characters dying in a way that spells out the gold selling website name. If they are willing to do that, what the heck do you think they would do with no chat/trade restrictions on trial accounts? It would punish the paid/paying players in a big way, and is not worth it to give trial players the ability to use chat/trade.
The only other compromise is that Trials get a server unto themselves. And if they decide to buy the game, they get to transfer their account to a non trial server of their own. On trial server there is no restrictions, other then no TP or mail since those are cross server, but they get full chat.
Firstly, I like how you keep using the phrase “paying customers” as if you are paying a subscription fee. Secondly I like how no one here is even considering an alternate method of addressing the spam issue beyond blocking chat. Hey, here is an idea; how about we restrict map chat for all players in general for a minimum of six months to prevent it. After all there is years of data to prove that if you let people post in chat a small percentage will use it to spam gold selling sites.
Alternative idea; create a database of flagged gold selling sites and auto block any post that includes those sites. Gold sellers will always find a way to post, be it using a trail or hacking accounts, but I think few will go through the trouble of creating an entirely new site for every bot. Or just instantly censor any chat post that includes a web site at all, same system they use for the profanity filter. This solves the problem for everyone, instead of just using free-trail players as a scapegoat for the next, inevitable, influx of gold sellers.
Notice how I said “paid/paying” Did you forget that there are people who are paying money to Anet for the Gem store, guess what? They are paying customers, but I also used the Paid term as well, to include the people who are not using the Gem store. So far no one has come up with an alternate method that actually works, and developers have tried many many different methods, and all but chat/trade restrictions have worked. The rest of your first paragraph was nothing more then hyperbole.
As for your database system for chat filtering, other developers have done that as well in the last several years, and the spammers always get past it very easily, add spaces, use different characters that look the same, and numerous other ways that the developers cannot keep up on. Also they do not get nearly as many accounts through hacking as they would with having free trial accounts. Yes you are right, they will always figure out a way, but with trial accounts with no restrictions, it goes from a minor inconvenience to the paid/paying customers to an epidemic for them.
There is a reason why other developers have restricted chat/trade for trial account these days, or created trial servers, because all other methods they have tried have changed nothing, and so far trade/chat or trial servers have been the only effective method so far.
So you better come up with an idea that has not already been done, that would not create a minor inconvenience into an epidemic.
(edited by eisberg.2379)