Guild Wars 2

You don’t know what they will say until you ask. And even if they do think the issue is on your end, they should actually assist you in trying to figure out what is wrong and how to fix it. That’s what they’re there for.

If you just made the account why did you use an old email address that you don’t remember the password for?

This is a bug not an account or technical support issue.

GreyCat.5823:

About week till new 10.11 release, so there is a question.
Anyone tried run Guild Wars 2 under El Capitan gold master?
Faster, slower, bugs, workarounds?

GW2 shouldn’t be any faster or slower in El Capitan: there is very little difference between Yosemite and El Capitan. While El Capitan introduces Metal that will only have an impact on OpenGL games and not GW2 which is running through a cider wrapper. It’s quite possible that bugs may be introduced, so I would advise not updating to El Capitan until after it has actually been released and people have had a chance to test it out (and for Arenanet to possibly patch it).

Installing a beta OS (or even the Gold Master) isn’t really advisable unless you’re doing so to test software or are a developer. Things can still go quite wrong. Things still go wrong with final released: I remember a couple of years ago (okay more than a couple) Apple released an update to either Snow Leopard or Lion (don’t quite recall) which ended up corrupting some people’s systems and forcing them to do a complete reinstall (losing all their things if they didn’t have a backup). So yeah. Always wait a couple of days at least xD.

It annoys me mostly because they can’t even pronounce centaur correctly. It gives me flashbacks of the GW2 manifesto video with Colin smiling beautifully and saying ‘sen’ ‘tar’ over and over again. Repeat after me: ‘sen’ ‘tore’ (rhymes with door).

Just to add to what Talek has said. It’s possible that it is something to do with the Nvidia card. So you could try playing the game using the Intel graphics card. However you would have to download third party software to do this as OSX doesn’t have any way to force the use of the intel card (though you can force it to use the nvidia card).

This is more likely to be caused by a limitation on your iPhone for broadcasting a 3G/4G connection. I don’t think Arenanet can fix that for you. Probably best not to run the game on 3G or 4G anyway. You would go through data very very quickly and it would end up being incredibly expensive for you.

Did you purchase directly from arenanet/the GW2 website?

Your account exists on the servers, not on your computer. So I assume you have already figured out that all you have to do is redownload the client and log in with your username and password

You do pay a fee to list items on the trading post. However the fee obviously isn’t going to be that much gold… So not sure what happened. If you can prove that you had that much gold then support probably will reimburse you, but I imagine that’s not very easy to do.

Submit a support ticket. I seem to remember people having a similar issue a long time ago. Support should be able to help out

Gatortrev.8527:

Every time i try to load into my mesmer account it says this.

Make sure you submit a support ticket/request. There’s very little likelihood of a staff member responding to this forum post.

pocha.2340:

i am getting this issue today..

2013 MacPro, 12GB, dual D700 graphics…

Make sure you submit a support ticket/request so that you get a staff response.

You need to submit a support ticket if you’re having issues. The Tech support forum does not guarantee a staff response, nor do many posts in here get a response.

Submit a support ticket…

They do not have customer service over the phone. It’s more expensive to run customer service that way and doesn’t make a whole lot of sense when you’re running a product internationally. If you need assistance submit a support ticket digitally.

I play on a laptop with an old Radeon 6750M and can play the game with high settings just fine. There are a lot of areas where I have to turn down to medium to stay over 30FPS, but that’s partly because the game has become more poorly optimised over time. My point being that you don’t need an $1800 laptop with a gtx870 to play the game well.

You might want to look at buying a second hand machine that is maybe one or two years old. You can probably get a reasonably high end machine that way and not have to break the bank to do so.

The 15" MBP I mentioned has a 2.5ghz quad core i7. That, with the more than decent graphics card, should run this game extremely well. Right?[/quote]

On Windows yes it would run the game extremely well. On OSX you’re going to come across the standard performance drop and frequent crashes that everyone experiences on the Mac Beta client. Those issues can’t be solved by a more powerful machine, they’re due to the client being a cider wrapper and aren’t just going to go away. The game still runs in 32bit so it can only make use of 4GB of RAM and both the CPU and GPU are being forced to run both the wrapper and the client itself – which is emulating DirectX in an OS that only has OpenGL.

How old is your account?

Actually the iMac is built out of laptop components and is essentially very very similar to the MBP. The AMD card on the new 15" MBP’s is a bit more powerful than the NVIDIA card on Figlilly’s iMac. You should get quite good performance playing the game. I use a late 2011 MBP and get alright performance with all graphics set to high (if I turn things down it runs smoothly).

Playing in OSX is going to limit how well the game runs though. It will crash. You will not get as good performance as you would running the game in bootcamp. Nonetheless it should still be very pretty

It’s a chromebook so it runs ChromeOS. Guild Wars 2 does not run on ChromeOS

Xillllix.3485:

The mac version from 1 year ago has much better performance. All their PC-only update were made without parallel improvements to the mac version.

Actually a very large number of the updates over the past year have actually made PC performance worse. Any update that has improved PC performance has also improved Mac performance (even if by a tiny bit). But with a lot of the LS S2 updates and the introduction of the new, very CPU intensive, zone performance has gone down quite a bit for everyone. The new FoV sliders were also a big culprit, that update reduced performance on both OSX and Windows.

So yea, the mac client from 1 year ago had better performance. As did the Windows client from 1 year ago.

Hollow.9758:

The core game is still NOT A NATIVE BETA on the mac. So why even consider buying the expansion… I’m not. If your on a mac, it’s almost a waste of money for how terrible the game runs through the cider port.

While that may be true not everyone has the option of buying a windows machine or running in boot camp. I don’t mean this in a nasty way, but your comment isn’t really helpful with racheloflite’s problem and in fact is completely unrelated to the topic at hand.

In future I would recommend not using the email address provided by your Internet Service Provider as your personal email. You would be far better off creating a gmail account (or something similar) to use for internet accounts. You could always set up a redirect so any emails sent to those gmail go to your ISP provided email if you really want – but at least that way you don’t run into this problem any time you change ISP.

@racheloflite If 32bit Windows 7 will work then that will still be a great boost. The game runs in 32bit anyway, the only thing you’ll miss out on is if your computer has more than 3GB of RAM it won’t make use of it (though 3 is still ample for playing the game).

I wish you the best of luck with your situation! I hope it sorts itself out soon and that you manage to play HoT.

It’s worth pointing out that not all macs can install Windows in bootcamp via usb. Any mac pre-2012 with a disc drive has to install via disc.

Read up on Season 1. I doubt Arenanet will ever actually make Season 1 replayable like Season 2 is. It would be too much effort for them and they seem to sort of openly admit that they don’t go back and fix old content (look at the PvE dungeons for example, they’ve been completely abandoned).

Is the installer running (if it is the installer it will look like the attached image), or is it just the little box with a GW2 icon in it. You need to drag that icon into your applications folder and then run it.

I personally have Win7 installed via bootcamp with 100GB of space allocated. That’s enough for me to run GW2 and two other 20ishGB games (with 10GB left over). So Qugi is right, the OS needs around 25-30GB (windows 8 and 10 most likely need less), and then another 25-35 for GW2. 60 will be enough I believe.

Wait what. Seriously O_o. My bad. I haven’t been in the Silverwastes for months, I was so sure that you could purchase them from the main vendor in the Pact camp, but I’ve checked and you’re right.

Sorry for that!

There’s a support document (in the support section of the GW2 website, not the forums) that references which ports you need open on your router – it may be that whatever port the TP uses is blocked? If you have firewall turned on in your OSX settings you could try turning that off. And also, what version of OSX are you running?

I’d recommend sending a support ticket about this. The staff should have more of an idea what could be causing this.

Go buy shovels with Bandit crests

Qugi.2653:

No more bug Mac beta client for me. GW2 much better in bootcamp. I just did SB zerg on medium setting and had 30 FPS in zerg. Looks so much better too.

Welcome to the dark side.

What if you nuke the folder, then restart your computer, and then boot the game and gem store. I recall a long time ago some issue with the gem store not working through multiple sessions, so perhaps the computer needs to be restarted, or at least logged out of, in order for the wipe to take proper effect? Probably won’t work but worth a try.

Try logging in to GW1 if you’re able to. It might reset it? Otherwise you need to contact Customer Support. I remember someone having the issue a while back, I can’t remember what the solution was.

They’re removed as a QoL change. Because otherwise you’re going to end up with some horrendous clipping issues. So I guess it’s a choice – tentacles and wings slicing through your characters body, or disappearing back pieces?

racheloflite.6217:

Ok I kinda didn’t want it to be just all on Apple but I kinda figured it was, well with going on in my personal life I just can’t upgrade at this time I’ll say my good byes to my guild before the 23rd in tell then here is to hoping Dusk drops or I farm enough silver waste to make 1300g my last real thing for the core game.

Are you able to run the game through bootcamp? HoT should play fine through that. Alternatively there’s nothing stopping you from playing the base game. I’m sure there’s still tons for you to do.

Ellieanna.5027:

Also, there is a time limit on when you could get a refund. Pretty sure it’s 30 days. At least with a full account, they would like it more. Or having alt accounts is nice too.

I think if they’re just unsure keys though Anet might be fine refunding them. OP hasn’t used the keys to create accounts yet I think.

Apple only supports the latest 2 versions (I think) of their OS. Arenanet list 10.8 as the minimum requirement precisely because anything lower is no longer actively maintained by Apple.

HoT may well work on your 10.7 machine, Arenanet just won’t say if it will or not because they aren’t supporting it. If they said to you ‘yes it will work’ then they would be in hot water if something stopped working for you. That’s why they won’t say it.

If you can’t update your machine then unfortunately you’re going to be running on a machine that legally is unsupported. That doesn’t mean a whole lot though. You most likely will still be able to run HoT (though probably not very well considering your machine is old).

I repeat again – 10.8 is the lowest currently supported OS. They’re not going to comment on your use of 10.7 because it isn’t supported by Apple (as in actively receiving updates). Each new version of OSX brings updates to how the software runs, it isn’t beneficial for a game to support too many OS versions because then they have more things to test and more things that can go wrong. That’s all it means – they’re not actively testing the game on 10.7 and you won’t receive support if something does go wrong. You may however be able to play the game.

My suggestion: Wait until HoT comes out. When it comes out buy it and see if it runs satisfactorily on your machine. If it does not then ask Anet for a refund or upgrade your machine (though I understand that you’re saying you can’t).

Give them to your friends so that they can have full accounts! The restrictions on F2P are reasonably lax, but they’re still restrictions. I’m sure your friends will appreciate it when they have the time to play.

Personally I think your machine will be fine. However, does it meet the minimum requirements for the game: https://help.guildwars2.com/entries/25390756-Minimum-System-Requirements

Sounds like there is something wrong with your version of GW2. Maybe try repairing it (instructions are in the mac sticky thread). If your computer is restarting then something serious is going on.

Playing GW2 or most any other game on a laptop will cause the fans to run. At least on any apple laptop they do (e.g. my 2011 MBP). It isn’t great for the computer to run super hot, but it shouldn’t be overly harmful. Make sure that you’re giving the laptop as much opportunity to cool down as possible though. Play it on a stand if possible, make sure the room you’re in isn’t too hot, and make sure you don’t play for super long sessions.

Either there is a problem with your graphics drivers (try updating those first) or your gw2.dat is corrupted and you may need to delete that file and redownload the whole game.

Make a copy of your gw2.dat file then delete your GW2 folder (put the backup .dat on your desktop by itself or something and delete the original). Redownload GW2 from the official website and let the installation start. Once it has started downloading the whole game again you can quit it and put your gw2.dat that you copied into the new GW2 folder. Then see if the game runs. That should tell you if it is an issue with your gw2.dat (all the game files) or an issue with the launcher.

pdavis.8031:

FlamingFoxx.1305:

And how exactly does he make more sense than any of the other suggestions?

He knows about us because he is a spy, but he’s a minor NPC with no importance to the plot. It would be incredibly bad storytelling if it were him. Not to mention Marjory would have been aware of it were a Charr who had held her from behind…

Perhaps, but an unknown NPC as one who is behind everything, in my opinion, makes more sense then a well known NPC.

Perhaps, however, if he can change appearance, it is possible the said Charr is either a mesmer, or has some other abilities that are yet unknown.

Ok but what somehow makes this random NPC a more viable choice than any other random NPC, especially some random Order of Whispers NPC.

It’s an incredibly bad mystery if it turns out to be something players cannot guess or provide evidence towards.

Where are you running the game from? Make sure it isn’t in the Program Files folder.

What happens if you increase/decrease the head size or the height in the TMK? (Just curious if the issue shows up on all sizes or is specifically caused by something).

http://wiki.guildwars2.com/wiki/Minister%27s_Defense
Read up on it. They’re new “respawning”, they are separate waves. Set up the defence properly and you shouldn’t have a problem with it.

http://wiki.guildwars2.com/wiki/Fixing_the_Blame
That one may very well be a bug. However, make sure you’re following the steps in the proper order to confirm this.

http://wiki.guildwars2.com/wiki/Through_the_Looking_Glass
There is a known bug with Trahearne which may cause the Eye to be invulnerable. However, the Eye is supposed to be invulnerable at times, you have to meet specific conditions/do things to remove the invulnerability. So read up and figure out which was happening…

If you want to report a bug do so in the bug section of the forum or using the in game bug report tool.

Unfortunately Anet are really lax about fixing bugs with the original parts of the game. Even very close to release there are a lot of things that were never fixed. You’re going to have to decide if you want to keep playing or if it’s too frustrating for you.

And how exactly does he make more sense than any of the other suggestions?

He knows about us because he is a spy, but he’s a minor NPC with no importance to the plot. It would be incredibly bad storytelling if it were him. Not to mention Marjory would have been aware of it were a Charr who had held her from behind…

The HoM calculator is fixed now by the way.

If you want to change your pre-purchase package you’ll have to contact support about it.