Try creating a folder on the desktop, place Gw2Setup.exe in that folder and rename it to Gw2.exe. Run it.
You can run it as an administrator by right clicking an exe and selecting run as administrator. I’m guessing administrator access is disabled?
Open the folder where Gw2.exe is located and delete the bin folder. Try running it. If does it again, restart your computer.
That error is caused when GW2 tries to start CoherentUI, but is denied. Check your security software to ensure that GW2 wasn’t blocked and add an exception for it.
Open the start menu and search for cmd.exe. Right click it, and run it as an administrator. Under the command prompt, enter the following commands and then reboot:
netsh winsock reset
netsh int ip reset
If you had any programs modify/corrupt Winsock or TCP/IP, doing this will reset them to their original state.
You may first want to check the hosts file (C:\Windows\System32\drivers\etc\hosts) to ensure that you didn’t modify and forget about it. If there are any GW2 related entries, remove them. You’ll need to open notepad as an administrator to modify this file.
There is only one client for Windows. Simply copy Gw2.exe and Gw2.dat to the same folder. Everything else is automatically created and all those Gw2.### files are errors that should have been automatically deleted.
If Anet is smart, they will give you free acces to the entire S2 of LS once you bought the HoT expansion.
Everyone that had to purchase season 2 would demand a refund. Everyone that already had season 2 would expect a discount.
If they were going to include it, they would likely offer it as a special bundle. It wouldn’t be free, but it would probably be 30-50% off in comparison to buying it separately. They’ll probably just put the episodes on sale just prior to launch however.
By using Window’s task scheduler to run a simple macro, you can automate the living story unlocks fairly easily. Simply set your launcher to automatically login, then get a macro to wait, press enter, wait, then alt-f4. You could even automate a computer to wake up just to unlock it and then go back to sleep, if for example you were planning to leave on vacation for an extended period.
i.e. by deleting your characters
Yes, by deleting all your characters. Store all your stuff in your bank and sell/salvage anything that is soulbound.
Make a new folder on your desktop, download Gw2Setup.exe, rename it to Gw2.exe and place it in that folder. Right click Gw2.exe and select properties. If it says that the file is blocked, click the unblock button and Ok out of the properties. Also ensure that you actually have enough free space on the drive, which should be C:, assuming a standard installation.
Open MSE. Under the settings tab, select real-time protection on the left and uncheck the box on the right to turn it off. Click save changes. It should now complain that you are at risk. You can turn it back on later. Doing this should rule out MSE entirely.
Open the start menu and search for cmd.exe. Right click it and run it as an administrator. Enter the command sfc /scannow and press enter to scan your system files for any problems.
Run Gw2.exe. It should start by downloading a launcher update, close, then re-open and begin downloading ~300k files. If you manage to get to this point where you can see the login box, close the launcher and copy Gw2.dat from your other folder to the new one and overwrite it. Gw2.dat is the game data.
If the launcher still failed however, press WindowsKey+R to open the run dialog and open msconfig to bring up System Configuration. Under the boot tab, check “Safe boot” and select “Network” under it. Click OK and reboot. Your computer will start in safe mode with only essential services running. To undo this, simply open msconfig again and uncheck safe boot. Try running Gw2.exe under safe mode. You won’t be able to actually launch the game however, but the launcher should still work. If the launcher does work under safe mode, but continues to fail out of safe mode, you have a program installed that is interfering with GW2. You’ll have to use msconfig to disable all non-Microsoft services and startup programs and re-enable them a few at a time to determine which one it is.
If it still failed through everything (with the same error), what is your OS? At this point, it’d be faster and easier to do a clean install of Windows. If you really don’t have any other security software running, your computer is likely infected.
(edited by Healix.5819)
Look at the file sizes of those tmp files. Are any of them ~25 MB? If so, delete Gw2.exe and rename the tmp file to Gw2.exe. The launcher seems to be having trouble updating itself.
They are under heavy load due to the recent sale and expansion announcement. If your ticket hasn’t been responded to in 7 days, you post here:
https://forum-en.gw2archive.eu/forum/support/support/Tickets-for-Review-7-days-older-Part-2
guild wars 1 doesnt let me login on the website OR in the game.
To verify, you have tried logging in through account.guildwars2.com using your original GW1 login details? They merged GW1’s account management with GW2 back in December and it is suggested that @plaync/ncsoft accounts be updated with actual emails.
As for support, they’re currently busy due to the sale and announcement of the expansion. GW2 Login issues are being prioritized. GW1 support is only a small part of GW2 support, so response times may be even worse if you’re looking for GW1 related help.
After 7 days and for GW2 related tickets, you can post in this thread:
https://forum-en.gw2archive.eu/forum/support/support/Tickets-for-Review-7-days-older-Part-2
(prior to the sale/expansion, it was 3 days)
Fatal Error: Fatal disk-error (0: The operation completed successfully.) on write
Here’s a few things you can try:
Under MSE, select the Settings tab and choose “Excluded files and locations” on the left side. Browse for the folder where Gw2.exe is located and click OK. Click the Add button to add the path to the bottom box, then Save changes.
Right click Gw2.exe and select run as administrator.
Run GW2 with the option Gw2.exe -repair. Open the folder where Gw2.exe is located and in the address bar, add Gw2.exe -repair at the end of the path and press enter. For example, if the folder was C:\Example\GW2, you would want to enter
C:\Example\GW2\Gw2.exe -repair and press enter.
Delete the folder %appdata%/Guild Wars 2/, the file Documents/Guild Wars 2/Local.dat and in the folder where Gw2.exe is located, everything except Gw2.exe and Gw2.dat.
Open “Computer” select the drive where GW2 is located, right click it and select properties. Under the tools tab, select disk error checking and run through the process.
GW1 accounts where your username was in the format username@plaync or @ncsoft weren’t actually linked to a specific email address. They were linked to a master NCSoft account which was linked to an email. When linking your accounts, you would have needed to enter your GW1 username, not your email. You should still be able to login to your GW1 account using your original GW1 login info. You must have had a trial account registered to your actual email.
ArenaNet dropped support for NCSoft’s account management quite a while ago and linking GW2 should have no effect on your other games. NCSoft’s account management has also gone through changes. They originally used an account name whereas now they use your email. Perhaps you are logging in to the wrong account?
You will need to contact support to unlink your GW2 account and to request your lost mini. I would assume you should make 2 separate tickets.
If they’re not all viewable at the next demo, they’ll likely reveal them one by one as they get closer to launch. They did the same thing with professions. I’m guessing they’re looking at a summer or winter release. The demo will give a better indication.
“Timed out while creating browser context” is caused when Gw2.exe is blocked from executing CoherentUI.
Move the folder where GW2 (Gw2.exe) is located to one of your personal locations, such as your desktop or try to run it as an administrator. If that doesn’t help, add GW2 as an exception to any security software you may be running. Specifically, you will want to look for a feature called HIPS or something involving application execution. If there’s a sandboxing feature, it will need to be disabled.
Did he get any email confirming the purchase? It could be delayed for up to 24 hours and might be misplaced as junk/spam. If he still hasn’t received the key by then, he’ll need to wait for support, which is currently overloaded due to the sale/expansion.
Did they never get you to reset your settings? Delete the folder %appdata%/Guild Wars 2/ and the file Documents/Guild Wars 2/Local.dat (if it exists).
Have you tried updating your video drivers? If you have an integrated and dedicated GPU, have you tried disabling the integrated one? It may be a BIOS option.
Have you tried running the game under Windows 7/8 compatibility mode and as an administrator (right click Gw2.exe > properties > compatibility)?
Is there any related errors under the Event Viewer (application logs), found under Administrative Tools in the Control Panel?
Is System Restore an option to go back prior to the updates?
As a last resort, you could re-install Windows. Laptops generally have a special partition for restoring the system back to the way you originally received it. Alternatively, using an external storage device, you could temporarily install Windows 7 as a trial, simply to rule out any hardware problems.
World completion shouldn’t even exist. It only acts as a limitation. Why do the new zones not have map completion? It’s not like it’s hard to implement. Either they don’t want to reward players or it’s because of world completion. They can’t simply update world completion because that would cause complaints and offering map completion that didn’t count would cause confusion – support tickets.
World completion should be made into something generic, such as “Explorer” and simply be based on either how many zones you’ve completed or a certain amount of hearts, PoIs, vistas, etc. What’s going to happen if they release a new continent or the rest of the zones? Eventually the original world completion will be eclipsed by new content.
As for WvW being included, it’s simply to encourage players who would otherwise not bother. The tournaments/achievements are for the same reasons. A lack of participation is devastating to PvP.
Have they tried logging in through the website or did they only try it through the launcher? If they were trying to run Gw2Setup.exe and were asked to login, it won’t work regardless of what they enter. If that is the case, they need to rename Gw2Setup.exe to Gw2.exe and move it to where they want to install the game, then run it.
They should have received an email if they successfully registered. Check the junk/spam folder. The email is sent after completing the registration where you’re asked to enter a display name. Do they remember picking one?
Are you sure they actually registered using the key and that it wasn’t already used the first time they tried? Did they buy it directly from buy.guildwars2.com? If not, there have been some sites selling stolen keys, which do get banned and cannot be used.
Support is prioritizing login issues, so although they say 7 days, that’s primarily for any other problems. This issue would of course be prioritized.
Why can’t they login? Did they both simply forget their password after registering?
Due to the expansion/sale, support has received an influx of requests causing slower responses. You can post in this thread once your ticket hasn’t been responded to after a while:
https://forum-en.gw2archive.eu/forum/support/support/Tickets-for-Review-7-days-older-Part-2
They’ve recently changed it from 3 to 7 days. Also note that updating your ticket resets your position in the queue.
For the large bubbles, they will either move directly towards Copper or the middle of the room. If they head for Copper, they will bump into it and pop shortly after. If they head to the middle of the room however, they will simply pop as soon as they reach it.
For the smaller bubbles, they simply wander around aimlessly.
It sounds like GW2 was still running in the background. By default, only one instance can be alive at a single time. Trying to open it again will do nothing.
Press CTRL+SHIFT+ESC to bring up the Task Manager, select the processes tab and find Gw2.exe. End its process then try to open GW2. If you can’t find it, reboot and see if GW2 will run.
Simply copy Gw2.exe and Gw2.dat. Gw2.dat is all the data while Gw2.exe is the launcher.
If you want to save your screenshots, they can be found in the Guild Wars 2 folder under My Documents.
If you want to save your hardware related settings, they are saved as either
My Documents/Guild Wars 2/Local.dat or %appdata%/Guild Wars 2/Local.dat. If you have both, the one under My Documents takes overrides the other.
Other settings are stored by the server.
You will need to contact support to remove the authenticator from your account.
When setting up an authenticator, write down the secret key and put it in a safe place. This is the only way to recover your authenticator once it has been lost.
If you’re running Gw2Setup.exe, start by renaming it to Gw2.exe and moving it to where you’d like to install the game. Try running it.
That error is caused when Gw2.exe is blocked from executing CoherentUI, which is a renderer used to display web pages. You will need to add an exception to your security software for the folder where Gw2.exe is located. Specifically, check your security software for a feature called HIPS or something involving application execution. If there’s a sandboxing feature, disable it.
You can refund the gems by contacting support.
Exchanging gems is locked to prevent new accounts purchased using stolen cards from dumping gold into the economy. It should take around 72 hours to unlock.
Would you rather have the Revenant treated as a “hero” class that starts at or near the level cap and doesn’t even have access to the original personal story? That would probably be more likely than making an entire personal story just for 1 class. They could however offer a smaller personal story about becoming a Revenant.
The personal story doesn’t actually break the timeline until Zhaitan is involved. Everything up to joining an Order is mostly fine for example. It’s only until later where your goal directly involves Zhaitan that it breaks. Everything involving Risen attacks however still makes sense as they could simply be what remains. They could cut it at the point where you join an Order for example and have you join Rytlock instead. You would still have to join an Order and become the commander of the Pact however, since the game assumes these things for other stories.
What they showed/talked about didn’t really make it look like an actual expansion. It looked more like season 3 and a few feature packs packaged together. The next PAX should give a better idea.
Judging from that, I’d guess the price would be around $20 to $30. I doubt it would be less than that considering the cost of season 2. If they actually consider it a standard expansion however, it’ll cost $49.99 at most.
%appdata%/Guild Wars 2/Local.dat is where your hardware settings are stored.
Documents/Guild Wars 2/Local.dat is an alternate location and if it exists, it will override the one in %appdata%.
%appdata%/Guild Wars 2/GFXSettings.Gw2.exe.xml will override your video settings.
All other account settings are stored by the server.
I’m assuming you’ve checked your firewall and added exceptions to any other security software? Have you tried running it as an administrator?
Have you gone through the various asset servers (follow the posts)?
The point of renaming Gw2Setup.exe to Gw2.exe is to prevent a problem where running Gw2Setup.exe transitions directly to the login screen without asking where to install it. Since it’s not actually the launcher, it won’t function properly. This state can be identified by the lack of a play button or progress bar.
Are you running Gw2Setup.exe? Rename it to Gw2.exe and place it where you want to install the game.
The last episode was the last episode. If you define a season as only being those episodes, it’s over. If however you do not define a season simply by its episodes, it’s not over until the expansion is released. They could still add small gap fillers in.
When a TV show adds an extra episode as a bridge between seasons, what is it considered? Season 2 extra/episode 8.5, Season 2.5, or Season 3 episode 0.
So… what is the problem? If your hardware doesn’t meet the requirements, the launcher goes black and a message is displayed, but that can easily be clicked away. It should also still be downloading in the background.
I’m assuming you were capable of downloading Gw2Setup.exe? If the launcher is stuck downloading, you will need to try different asset servers using the command line option and/or try using Google’s DNS.
How did support “demand” for you to buy a new computer? Did they simply tell you that your hardware didn’t meet the requirements and recommend you upgrade? You can request a refund if you want.
Pay attention to the ground as you move. When you release the key, is it still moving?
Are you simply referring to the small animation it does when you stop, where your character “brakes” a step? It’s just an animation, it doesn’t actually affect anything.
In alpha, they did have momentum where your character would speed up and slow down, creating an odd effect, but they removed that. A similar effect can be caused by visual lag, check your FPS for that problem.
No it’s not that; I’ve tried many passwords, eg 4 words concatenated, with !%&* and numbers and capitals.
Open notepad and type a random series of characters such as 491kma5lakcnalomd and copy and paste it as your new password. Do this as a test and only use the characters a-z and 0-9.
Try this a few times and if it fails, something is wrong and you will need to contact support.
Ensure that you are entering your current password where it says “Old Password” and your new password in the remaining two boxes (“New Password” and “Confirm Password”).
b) I put in the password that got me almost logged into the game, and get taken to a page “Unavailable password…it’s on a list of known passwords known to have been stolen from other games…”
You need to enter a new password. The password you’re trying has been blacklisted for security reasons.
I WANT AN OPTION TO AGREE.
… you were assassinated by Caithe. The end.
That’s your story.
Is the account your using the account you’re referring to? If you can login through the site, are you trying to change your password under https://account.guildwars2.com/account? It sounds like you’re using the forgot password option.
If your GW2 account is linked with your GW1 account, try using the name of one of your GW1 characters.
Lastly, you can contact support using https://help.guildwars2.com/anonymous_requests/new
We should have had any answer about this GLOBAL issue by now.
fyi, the problem is limited to certain EU networks. If you avoid them, there’s no problem.
The last response related to the issue was:
… by WildStar, which is experiencing the same issue in Europe.
WildStar TeamBack again. The situation has pretty much stayed the same as we’re fairly confident that it is an ISP issue, and that’s unfortunately one of the most difficult problems to correct.
In looking over the results of the traceroutes a number of you provided to Tech Support, with assistance from our Network Operations Center team, we were able to conclude that the problem lays with several hops that are owned outside of our peer-network. The ISPs with the most problems look to be Telia, GTT.net/Tinet, and KPN.net. We were able to confirm this by both the traceroutes provides, and reverse traceroutes (from our Internet Data Center to the player). Less than 1% of the EU playerbase are suffering from packet loss, but that 1% experiences on average of 60% PL because of those bad routes.
ArenaNet probably hasn’t said anything in a while because they’ll give the same response and some people simply can’t handle that fact. ArenaNet is likely stuck waiting on these networks to fix the problem, just as you are waiting on them. Imagine the power going out due to a downed line. People living with you expect for you to fix the problem, but can you? Likewise, ArenaNet can complain, but they cannot force these networks to do anything.
This all started happening around the time Netflix was officially launched in Europe. The same thing happened in NA years ago when older networks, especially networks serving a lot of people, simply couldn’t handle the constant high bandwidth usage of HD video streaming. The proper fix is upgrading these networks, which costs time and money. As a cheaper solution however, they use software to forcibly limit everyone’s bandwidth by dropping packets, causing an unstable connection which destroys real time communication.
All well and good, however that doesn’t help the thousands of people who have just bought GW2 for the first time and are unable to send a ticket because they don’t have an account because they can’t make one with out the serial code that is missing form the page and email.
https://help.guildwars2.com/anonymous_requests/new
You don’t need an account to contact support.
For people that just purchased it, the serial key should be displayed on the page directly after the purchase, where it asks if you want to register it. Clicking register will simply go to the registration page and show the key. If the key was also missing here, they likely ran out of EU keys, their system broke or if the keys originate from NA, the EU network issue could be the cause.
For people that no longer have that option, you have 2 options. It’ll take several more hours before the main team is available where they’ll likely find a problem and resend the emails. If they don’t, it’ll likely take much longer for support to manually deal with your tickets. The other and much quicker option is to contact support with your transaction number and request a refund. You can then purchase the game again, but this time obtain the key from the purchase page.
(edited by Healix.5819)
GW1 expansions offered new skills that synergized better or in some cases were simply just better in comparison. In order to sell it, they have to appeal to everyone and that means selling progression. I wouldn’t count on specializations being free. They’ll only matter if you want to optimize however.
I’m assuming you’re all EU? Might be a formatting problem with the EU message.
Try clicking that register button, or simply right click it and copy its link. The link should also include your serial number, for example: https://register.guildwars2.com/register?p=123E4X-5A67M-PL8E-SER-IALKY90
ArenaNet is hesitant because restorations are easily exploitable and need to be fully investigated. Even now, nothing’s stopping you from duplicating any items remaining on your account. They will also only do this once over the lifetime of the account, so if you’re hacked again, they won’t be doing it again. Note that support is also busy due to the influx of new accounts and login problems.
This thread will have no effect on your ticket. If your ticket is older than 3 days, you can post here: https://forum-en.gw2archive.eu/forum/support/support/Tickets-for-Review-3-days-older-Part-2-merged
Is the password on your email the same as your account? If so, you have a much bigger problem to deal with. Also keep in mind that now that your account/email has been verified to the attacker, you will likely now be receiving phishing emails from legit looking senders (such as support@guildwars2.com, it’s easy to fake these) with personalized messages including your account or character names. This time however, the game will not tell you that it’s a fake message and if you fall for it again, that’s it.
~ silence ~
- take my money guy -
- gives people beating sticks
- teases speculation, expansion rumors
Not announcing an expansion would probably be hilarious.
How does selling it in the gem store (where everyone, even people without real money, could get it) more of a pay wall than selling it out of game and require real money?
Cash shop vs an expansion, F2P vs a subscription. It’s simply a mindset some people have, similar to how some people dislike DLC and see it as intentionally holding back parts of the game, yet a full expansion is treated like a new release. When a boxed expansion is revealed, people simply know what to expect because it’s a standard. Selling it in parts through the store however, what are you going to expect? Would you rather buy 10 DLC or 1 expansion? Which would be better? Would 10 DLC even feel like an expansion if when combined, it actually was one? 10 DLC would likely cost more and offer less, though you do get the choice of only having to purchase what you want. An expansion however would be better for marketing.
Also, if they were to start releasing content through the gem store, people would complain about not being able to exchange gold for gems due to the massive spike it would cause. It would likely end up working better for ArenaNet however since the average player would now have to buy gems.
Simply put, it would cause more F2P-style complaints, especially from outsiders, hence the bad image. The store is currently 100% optional. Selling content would make it required. Either way, people are going to complain, but I’d bet on an expansion being better received.
They never said all updates would be free. The living story is not free for new players is it? Why would they drop the price of the game by 75% and then offer a free expansion? They wouldn’t because an expansion would sell itself.
If it’s an actual expansion, it’ll most likely cost money. Don’t expect it to be sold in the gem store either. It’s not guaranteed to be an expansion however and it could just simply be an improvement on the living world concept, which would likely be free or sold as small packages in the gem store. Selling content in the gem store however would create a bad image for the game since it would introduce pay walls which are commonly found in F2P games.