Showing Posts For Paul Belz.7351:

Bugging story 2

in Living World

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Paul Belz.7351

Hey there!

You may be missing a part of the puzzle here. Perhaps you’re not talking to Anise after all… Check around and see if you can figure out what is going on.

Normally I would be more detailed but I don’t want to spoil anything so early.

Mordrem Spores event intermittently broken

in Living World

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Thanks for the report guys, we’re aware of the issue and are working on getting a fix for this new issue. If you stick around for now it should work correctly when the event restarts.

Broken World Events

in Living World

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The latest hotfix should have resolved the remaining blocking issues for this release. Please let me know if there are still any problems with the open world portions so that we may continue investigating.

quit living story bug

in Bugs: Game, Forum, Website

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Hey there Lare. Thanks for the report. We would really love it if you could provide us with a screenshot that shows what your active quest is in the upper right hand corner both before you quit the episode as well as after. This will help us diagnose if there is an issue here or if I merely just need to clarify the functionality for you.

Thanks again,
Paul Belz

LS Frostgorge Events bugged again.

in Bugs: Game, Forum, Website

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Hey guys,

Thanks for the reports, we should have these issues fixed in the latest hotfix. Please let me know if there are still problems

Pile of Phantasmal Residue bug on 2nd cha

in Bugs: Game, Forum, Website

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You guys are correct about talking to characters in replay mode to get additional copies of the items. However we are probably going to move the phantasmal residue out onto the instance completion splash screen in order to make it more clear for alts.

Collecting samples event is bugged

in Bugs: Game, Forum, Website

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Hey guys, with the last hotfix this event should be fixed. Please let me know if there are still issues.

Broken World Events

in Living World

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Hey guys,

Just wanted to pop in and say that we are investigating the issues with the iron marches content as fast as we can so that we can get you guys back to progressing through the episode. These issues are indeed proving quite tricky to nail down (it’s not as simple as they simply won’t restart) but we are working hard to get everything addressed as quickly as possible.

Thanks for understanding and sorry for the inconvenience.

Discovering Scarlet's Breakthrough

in Living World

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Thanks guys, we’ll look into it and see if we can identify exactly what is causing this. Sorry for the inconvenience

Discovering Scarlet's Breakthrough

in Living World

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Hey there!

Any chance you could put up a screenshot? I can try to help

Jeweler can't refine amberite

in Living World

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Hey everyone,

I talked to the designers today and we’re going to address this issue. Jewelers should be able to craft sheets of ambrite in a future update.

Sorry for the inconvenience for now

New Stats missing from Legendaries

in Bugs: Game, Forum, Website

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Nope, we’re getting this added for some point in the future! Thanks for the report

No progress on replay

in Bugs: Game, Forum, Website

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The way it works is if you still have the mail in your inventory it won’t send you a new one. If you go click on the old mail it should update your quest. If you have deleted the old mail it should send you a new one.

I would check to make sure your mailbox is not full just in case!

Green and Purple stars of S2 at the same time

in Bugs: Game, Forum, Website

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Hey there,

When you are in replay mode you will always see the purple instance entrances unless going to that instance is the next step of the storyline for you. You will also have a green marker that shows you the next step of the storyline. So you should have both most of the time but never over the same place.

Dry Top - Lost Coins

in Bugs: Game, Forum, Website

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Hey guys,
I did some more digging and credit towards finding the coin should happen instantly upon interaction, not upon completion of the skill charge bar. This means that you should not have to worry about losing or missing credit for coins by being interrupted.

I know you guys are saying you’re going to all the locations and using guides but perhaps a few are being particularly evasive for you?

Dry Top - Lost Coins

in Bugs: Game, Forum, Website

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Hey guys,

Thanks for the reports. The way these are set up, you should be able to leave the map and come back and the coins should be back. Please let me know if that is not the case and we will investigate further.

Sorry for the inconvenience!

Zephyr Tiers "resetting" randomly?

in Bugs: Game, Forum, Website

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Thanks for the report Ariadne, unfortunately it looks like we may need more information to work with in order to identify if there is a problem here. Please be on the lookout for it happening again and if you do see it happen again please grab a screenshot for us

Thanks again!

Aspect Skills disappearing

in Bugs: Game, Forum, Website

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Hey Fantastic,

Unfortunately the crash has damaged most of the crystals that have fallen into Dry Top and their power fades much more rapidly than in the cliffs. Each crystal will grant you 15 seconds to use skills before the crystals power has dissipated.

Season 2 Locked

in Bugs: Game, Forum, Website

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Thanks guys, we’ll look into it further and once I have some additional information I’ll get back to you all. Hold tight for now and remember, this doesn’t prevent you from going into Dry Top and exploring the new map

Season 2 Locked

in Bugs: Game, Forum, Website

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Hey there!

Thank you for the report, this issue can be resolved by logging out and logging back in.

Conversation story instance in LA.

in The Origins of Madness

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Hey guys,

You must participate in the marionette encounter in order to progress to the step where you go to LA. You do not have to WIN the fight, only participate. Once you participated that step should go away.

(edited by Paul Belz.7351)

new world boss bug found

in Bugs: Game, Forum, Website

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Don’t worry when it starts it is going to kick you out.

What happened to Kessex Hills?

in Living World

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We increased the range of the POI so world completion is still possible

2hrs in labyrinth and no Main event?

in Blood and Madness

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There are 3 legendary creatures in the labyrinth and they each have their own event and achievement for defeating them. They are:

The Labyrinthine Horror, the Grand High Viscount of Candy Corn, and the Skeletal Lich.

Clocktower occasionally fails to reset.

in Bugs: Game, Forum, Website

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Hey there

This is by design. The mad king tower now has a 15 minute timer and you get a point each time you make it to the top in that 15 minute window.

When it gets to about 1:30 seconds or so left on the clock, it will not start another round, because otherwise there is a chance you would be in the puzzle when it resets and that is no fun ><. It will then announce the winner(s) and start another 15 minute round when the timer hits 0.

Hope this clears things up

Meta achievement rewards permanent too?

in Twilight Assault

Posted by: Paul Belz.7351

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Smaxx is correct, the minipet category is permanent, but the subcategory in Living World that gets you the slickpack will be available for this release only.

TA new path end boss bugged.

in Bugs: Game, Forum, Website

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Thanks for the report, we’ve identified the issue and will have a fix shortly. I do encourage you to try again as this issue is quite rare.

Bugged after killing clockheart boss?

in Twilight Assault

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Hey guys, apologies for this, it looks like this is related to a pretty rare combination of factors. We’re working on a fix for this and I will update you guys when it is live.

Super Adventure Box - No Continue = 1 Life

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If you get a game over and return to the hub and attempt to immediately re-enter a world, you will have 1 life.

If you have a continue coin and use it when you get a game over or buy one from Moto when you get a game over, you will receive the 5 lives you are expecting.

TLDR: Get continue coins and use them for your five life bundles.

Also if you have 5 or 10 continue coins when you get a game over, you can use them in bulk for 25 or 50 lives

Achievements from World 1 Open Again?

in Super Adventure Box: Back to School

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The original SAB achievement list will return, along with a new, separate achievement list for world 2.

There may even be a new special surprise for folks who finished the original list of achievements (which will also be available for folks who finish the original list while it is available)…

Can't talk to Vorpp

in Clockwork Chaos

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you can just do 5 full invasions from any character on your account.

Anet!! You have outdone yourselves!!!

in Clockwork Chaos

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Clarification: You need to get to the overflow within 10 minutes of the invasion starting or you will need to wait about 45 minutes for the next one to begin.

Can't talk to Vorpp

in Clockwork Chaos

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You’ll need to complete five full invasions (you don’t need to go through all the waves and win, you just have to participate on a map that has an invasion, when the timer ends you will get credit).

This is a bug where Vorpp is telling you to come back early >< we have a fix and will be pushing it out sometime soon. Sorry for the confusion.

Scarlet's Minions not Attacking this World?

in Clockwork Chaos

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any overflow that opens up 10 minutes after the invasion begins will not have the event active. This is to prevent them from carrying over into the next invasion, as they will be active for 45 minutes maximum.

Check for invasions near the start of the hour, though there is some slight variance.

Why has the The Crown Pavilion gone?

in Clockwork Chaos

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Scarlet has locked the arena down and is in there now doing mean things

If you help Vorpp reverse engineer the portal you can go in and kick her out, which will let you get back in to the arena proper.

Scarlet's Minions not Attacking this World?

in Clockwork Chaos

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This is a slight hiccup with new maps starting up; the new invasion will be starting very very soon, this should clean all that up

Why is there no jubilee daily?

in Queen's Jubilee

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Don’t worry, there will be more jubilee dailies while the upcoming release is out.

Chomper binding

in Bugs: Game, Forum, Website

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I can shed some light on this. Simply put: we found immobilize made nearly every boss trivially easy. In particular the sylvari elite skill because the bosses would never try to break the vines. Our solution was to remove immobilize from the equation and balance the bosses without it.

I do agree it would be nice if we had a way to visually show this. I’ll see what we can do for the next release.

Molten Portal Graphics Artifact

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This should be gone now with this build. Please let me know if you still see them.

Bug: Rune Of Perplexity

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when you hit something.

Bug: Rune Of Perplexity

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Thanks guys!

We’ve got this fixed internally and it should be pushed with the next hotfix. Much appreciated!

15 gold for guild kite?

in Bazaar of the Four Winds

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Thanks for the feedback on this item everyone!

I would like to clear up one potential misunderstanding; the guild kite vendor is not going away when this release ends, and should stay around for the forseeable future.

In other words, if obtaining a guild kite is a goal you would like to set for yourself, you should be able to save up enough gradually over time without the worry of the vendor being removed before you can get enough.

Southsun Survival: Friend Friendly?

in Cutthroat Politics

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Thanks for this post. There have been many people who have requested something like this, and I don’t want you guys to think we are not listening. We have been, and currently are, exploring what would need to happen in order to make this a possibility (it is more complicated than you would think), and while I cannot guarantee that it will happen or when, we definitely understand the draw of playing activities with your friends are not dismissing this as something that will never happen.

The wait at the finish...Sprinting

in Bazaar of the Four Winds

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The sprint will indeed end when all racers have made it up to the finish area. It periodically checks to see if anyone is still racing and if not, it will end early.

The Mini is WRONG what we GOT

in Bazaar of the Four Winds

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:O

Hopefully they aren’t one use items.

:)

Does Belcher's Bluff care about stats?

in Bazaar of the Four Winds

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It’s all percentage based, there are no advantages for having less or more health.

Adnul Irongut Bug.

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The bug fix that was implemented this morning prevents Adnul from using Critique on the same turn it ends, granting a minimum of one turn before he can use it again. The reason he belches so often is because he never fakes (or extremely infrequently) so his belch comes off cooldown often.

Pickup Completionist

in Bazaar of the Four Winds

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Hey guys,

In order to earn this achievement, you will have to hit someone with the offensive skills. You can’t just fire them off into the ether willy nilly.

Belcher's Bluff Spam

in Bazaar of the Four Winds

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Hey guys,

So we’ve been investigating this issue and we feel that Adnul is being a little too mean. We will have a change in soon that should make him give players a bit more breathing room while still maintaining the difficulty to a degree.

Thank you all for the feedback and apologies for any frustration this has been causing you.

How does Gift of Quartz work?

in Bazaar of the Four Winds

Posted by: Paul Belz.7351

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The charrs is called the Hero’s Canton