Guild Wars 2

Only the account owner can have a dialog with Customer Support about his issue. Sending multiple tickets about the same issue would only slow down the process, and they will be closed as duplicates. Threatening legal action isn’t a good idea, and is against forum rules.

I think practice…time spent playing said character.

There is also the profession sub-forums for many tips. You could probably go in there and ask about a certain part you are having trouble with, and get lots of advice. =)

If you really think ‘lag’ affects chest drops, then don’t open them ‘really, really fast’.

I guess.

Not sure why lag would affect the data coming in or going out, other than making it delayed, but……..

I play to satisfy me. =P
I just do what I like to do, which lately doesn’t take me far from the starter zones. For me, that keeps a moderate income coming in. I really enjoy the Living Story content, and wherever that takes me. This game suits me. I am not the kind of person to seek out the best of whatever, unless it happens to drop. I’ve not bought any armor of the TP; to me, that’s just buying someone else’s gaming. I guess GW1 is to blame, lol. If I didn’t get something from playing the game there, I didn’t get it. Because trading with others was just too scary.

I don’t post as much as I would like to here on the forums. It feels like there are forum bullies here; where if you don’t ‘hate’ the game, you will be shot down in flames. I don’t know why you have to be a hater to be one of the ‘cool kids in town’. It is sad, really. Maybe it says something about the median age of posters, I am not sure.

Anyway….yes, Vayne, I play like you, and appreciate you being the non-haters (like me) ‘voice’ of the forum. ; )

https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2174278

https://forum-en.gw2archive.eu/forum/support/account/Email-from-ArenaNet-Please-read/first

There is a thread on this, but as the search engine isn’t working….

The dev stated something about your computer clock being ahead or behind, I think, maybe check to see if it’s the same.

You can also click on the time and change it to show actual times, instead of how much time has lapsed. I like that way much better. =)

Something sounds not right here. Missing money and stripped characters usually indicate a compromised account. Refunds permanently close accounts.

You should speak to Customer Support about activating a new account.

If you continue to have issues with purchasing gems, you can always contact Customer Support, and they will assist you. =)

Have you updated your original ticket? Checked your spam and junk mail folders? Logged into your support account and looked for responses?

TOMO.5760:

Because I was having trouble logging in to my account after uninstalling guildwars a few months back, I decided to change the password and download again. (I quit playing for different reasons…) Anyways, after changing my password, I opened guildwars up and it says, “the account or password you entered is invalid.” Obviously after during some confirmation through email I am able to use my account on this website however when I open guildwars itself, my new password doesn’t work and it just references me back to here. Can somebody help me?

If, after trying to log in with your email address and password, you continue to have difficulties, you can contact Customer Support and they will assist you.

https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post285416

Good luck. =)

Crimen.4106:

As the topic title suggests I want to change the e-mail that is my account name on my Guild Wars 2 account. It is possible, right? :O

Thanks

Yes, it is. You can contact Customer Support and they will assist you.

https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post285416

Good luck. =)

TheImmortalHippy.9463:

Whenever i launch Guild Wars 2, and it asks for my account name and password. I try to log in, but it says “The account name or password you entered is invalid. Please check your information and try again.”
i have reset my password at least 5 times. I can even log in online, but just not when i try to log in to play the game.

Are you using your email address associated with your game account to log in? A common error is using your display name to try to log in.

If you continue to have difficulties, you can contact Customer Support for assistance.

support.guildwars2.com
‘Ask a Question’

Good luck. =)

You can always contact Technical support by email at support@guildwars2.com

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Good luck. =)

Your friend needs to contact Customer Support and discuss the issue with them.

support.guildwars2.com
‘Ask a Question’

or email support@guildwars2.com

Good luck. =)

I am loving the Living Story content, and the Festival is really fun. Sorry to hear you are missing out!

Maybe it wasn’t a ‘guy’, but a ‘girl’, instead. =P

Or maybe the guy (or girl) doesn’t hate RNG as you do, maybe they think that’s a fine way to distribute their hard work.

One never knows…. =)

jackparowbra.2501:

Hi,

I want to transfer to a different server by deleting all my characters. I just want to know if I will keep all my items in my deposit? or only the items in my personal bank

I am not sure what you mean by ‘deposit’. If you mean your guild bank, that does not transfer with you, as it is not account bound. Your account bank transfers with you, so be sure to place all non-soulbound items in your account bank before you delete your characters and transfer. Good luck. =)

Drage.9816:

Hello I got problem, I want to guest america(tarnished coast) but I’m on europe server (gandara). My friends from pvp guild are in europe, but my friends which I want to play dungeons etc. are in america. I wish I was able to play with my friends but changing server cost 1800 diamonds. Is there any option to guest america server or at least move 1 character from account to different server ?

Unfortunately, you can only guest to servers in the same region as your home account. A perusal through the dev posts sub-forum will explain why. Happy adventuring in Tyria, regardless. =)

Blur.3465:

Greetings!
This morning after the update I tried to log in as usual and I got the “Invalid Account Name” window, with “Recover Account” under it…I thought it was a bug or something, so I tried to log in again a few times..but it did not work…so I went to recover the account, typing all the necessary information and once I did that it just said “Error”…I tried to log into my account again, and it worked. Just in case, I reset my password…
I would like to know if this is issue with my account? Was someone trying to suspend/hack me? Or is it server bug, technical bug?
I checked the log-in history on my account, no one else tried to log into my account and neither did I get the authorization e-mail about it.
I can’t relax until I am certain about this…thank you in advance!

I’ve never heard of this before; sounds like a bug. If you want to check the security of your account, you would need to speak to Customer Support. We can’t do that from the forums. To be safe, you can runs scans, and change the passwords to your game account and associated email address. Good luck. =)

willylotto.4561:

Hi, I am fairly new to the game. I have two characters. One is Norn and an ausura. They are both still in the town they started in. I usually have around 60 fps when playing as norn but around 24~28 when playing as asura. Is that normal? I am running everything at max at 1080 resolution with vertical sync. My monitor is only 60hz.

My pc is phenom II x4 955 clocked to 3.5 ghz.
Radeon 7870 Tahiti from powercolor overclocked to 1100 ghz and everything else at default.
Windows 7
16gb of hyper x ram
basic gigabyte motherboard

I ran games like far cry3, crysis 3, bioshock infinite and tomb raider at max and the cpu temp is around 55 celcius and gpu is below 75.
Thanks

You might try posting in the Tech Support sub-forum, as this forum is for website and forum bugs.

Good luck. =)

How about the butler golem? snakes in the grass? those silly dye seeds, and the NPC that would grow them for you in your home instance? the original box o’ fun? hunger games? how scary Gendarren Fields was when it was first available..lol? the previous size of mini-pets (they were much bigger, at first….screenshots of a mini-moa as tall as my asura)?

I miss the snakes….=P

There has never been any kind of timeline mentioned about expansions. The only thing they did definitively say was that they would not be releasing expansions/campaigns at the same rate as they did with GW1. Never a mention of an expansion in the first year, or even the first 2 years.

If you have seen them state this, please post a link to the article/interview because I would be very interested. =)

According to the devs, and posted in this very forum, absolutely not.

Getting offended by what? What exactly is it your are saying in chat in LA? You’ve said you don’t boast, don’t say you are more skilled, don’t recruit, don’t advertise….

What? What are you saying, then?

You can always contact Customer Support for help with purchasing gems. =)

I am not sure what anyone could expect by publicly proclaiming they are better than everyone/anyone else. Be it in-game, on-forum, or standing on the neighborhood corner.

An age-old adage comes to mind: actions speak ever-so-much louder than words.

Good luck. =)

You may be stretching a bit, there. ; )

Subliminal/sandwich. =P

LoopySnoopy.7923:

Hello all;

When I try and buy gems from the gem store I enter all my details click the pay-pal and fill in that form but then it re-directs me to gw2’s selling page with error, can not purchase gems please try again or contact support. I click the support option but there is nothing there for not been able to buy gems…. Can any one help me?

EDIT:

This is a billing error, and often addressed in the Black Lion Trading Post sub-forum. You might read through the threads there for tips. =)

If you continue to have issues, you can contact Customer Support and they will assist you.

Under ‘Services’ at the top of this page. Good luck. =)

Iluzija.1798:

Thanks but I have already contacted support and i am still awaiting a reply. Im just incredibly worried Ive suddenly been billed a huge amount of money because of this.

Perhaps, you can access your credit card statement online or by telephone to check on your recent purchases. =)

There is an interview with Colin or Mike or Eric pre-launch that talks about expansions, and all (then) future content. I had it bookmarked, but that was on my computer that died. …sigh

Anyway, according to what they said back then, they had content mapped out and planned for years ahead (including expansions).

edit: Or it might have been Chris……….

Seems it would be more Chinese-esque from Hong Kong, than Japanese-esque.

Either way it doesn’t seem fitting for Kaineng, just too modern-looking, even considering Asuran technology, which may or may not even be found in Cantha.

Those never-ending quick-spawn Veteran Ghosts in the lower left-hand of Plains of Ashford are great for Vet-slaying. (Great for the end of monthlies when you need a few to finish, as well.) =P

Loading screen times will vary.

Unless you want to level up lower level characters. dailies give good XP; each individual achievement, and another chunk for finishing the daily.

The Champion Wolfmaster in Wayfarer is probably the easiest group event in the game. Pretty quick to solo, and spawns quite often.

Pat Cavit.9234:

Are you guys still seeing this regularly? I still can’t reproduce it but haven’t forgotten about you

I just tried it in Chrome, which I don’t use, so it’s running at default settings, and it is now working fine. You must have fixed it! Yay! =)

And, as I posted before, once I white-listed it in Firefox’s adblocker, it worked. So, double-yay!

If that’s truly the case, you should change the (en)title(d), yet again. =)

Send the man some free minis! =P

Paradox.6451:

I have not played GW2 for about a month but i still know what has been going on. i have been playing a lot of FPS games but i really want to get back into the game i just can’t find much fun my guildies are awesome people but always offline and the repetitive events are a bit of a drag honestly. I love the art style story and everything about the game i really want to get back into it. Any ideas?

Well, there is always the new content just released. Take your time, and it should keep you busy for a bit. Welcome back! =)

Lol…totally not fair! You should make a thread about not getting something free that others did, and cry really loud! =P

Goodness, goodness. You are aware that there are no plans for an expansion at this time, yes?

And that ‘other MMO games’ don’t usually release content monthly or bi-weekly, yes?

So…I don’t think using other games models works so well here. Ever think that maybe the box sales paid for all those years of development? Are you thinking box-sales-only pays for each month’s new content? You think your 50, 60, 150, 220 dollars pays for 2 years of content? 3 years of content? What if an expansion doesn’t come out for 4 years? Who pays to keep you entertained then? Was the profit they made off of your CE enough to pay for several years content?

Lol, if I had the minis I would send them to you, just to……appease you. Hope you can have a nice day, anyway. =)

When it’s ready…..

or, conversely…..soon. =)

My thoughts are….I am quite enjoying the Dragon Bash Festival, and I feel quite fortunate to have received a Jade Weapon ticket and Holographic Wings the first day…from random drops. Good job, ArenaNet….keep it coming! =)

Perhaps, if you email Customer Support, and include some real virtual tears with your plea, they will recognize your magnanimous gesture of buying a CE, and send you a pack of Holographic Dragon Bash minis.

support@arenanet.com

Good luck. =)

I believe he/she is referring to the random team mechanic used in the PvP mini-games.

For pete’s sake. I bought the DE Edition. According to some of the logic in this thread, supposedly I went above and beyond to support ArenaNet. Even though, I was under the impression I bought extra goodies…for me.

I also bought gems, many times….many times.

I have not received any minis, nor have I cried over that. Since they have stated they are sending out minis in waves…

‘These are being given out in waves to avoid a strain on our mailing birds. They are not super birds!’ https://forum-en.gw2archive.eu/forum/info/devtracker

….either I have not received them yet, or I won’t be getting them. No biggie, as I am an adult and I can accept ArenaNet’s decision about who deserves free minis and who doesn’t. If I never receive them, I am no worse off before any were sent out.

I have to wonder…sometimes.

Nexusgoat.6729:

Hello i really dont understand this, i’ve played guildwars2 like 3 months ago or so, on highest graphics, then i stopped for some time, now i would like to play again. But suddenly i only have 60 fps on lowest graphics, 30 on medium and 20 on highest. Really makes no sense at all. My battery power is running on full performance, ive tried to change the solution and stuff, but still low fps.

Here are my CPU speccs, compared to the minimum. As you see, it really, really, really shouldnt be a problem.. If anyone could help i would be grateful! :-).

CPU
Minimum: Intel Core 2 Duo 2.0 GHz, Core i3, AMD Athlon 64 X2 or better
You Have: Intel® Core™ i7-3610QM CPU @ 2.30GHz

CPU Speed
CPU Speed
Minimum: Info
You Have: 2.3 GHz

RAM
RAM
Minimum: 2 GB
You Have: 8.1 GB

OS
OS
Minimum: Windows XP Service Pack 2 or better
You Have: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit
WindowsClick here for the latest Windows drivers.

Video Card
Video Card
Minimum: NVIDIA GeForce 7800, ATI Radeon X1800, Intel HD 3000 or better (256 MB of video RAM and shader model 3.0 or better)
You Have: GeForce GTX 670M

Features: Minimum attributes of your Video Card
Required You Have
Icon Pixel Shader version 3.0 5.0
Icon Vertex Shader version 3.0 5.0
Icon Dedicated Video RAM 256 MB 3.0 GB
Sound Card
Sound Card
Minimum: Yes
You Have: Realtek High Definition Audio

Free Disk Space
Free Disk Space
Minimum: 25 GB
You Have: 273.1 GB

This is a technical issue and would be best served posted in the Tech Support sub-forum.

https://forum-en.gw2archive.eu/forum/support/tech

Best of luck to you. =)

You don’t hear about all the people that do not have Guild Wars accounts, and still get the email; mostly because they don’t have accounts and can not log in to the forums to post about it.

If ArenaNet’s security was breached, we would get millions of posts about scam emails and hacked accounts.

Lol, I failed the Queen Mosquito event in Caledon Forest several times soloing it on my newly created thief. It’s timed, and I just couldn’t kill her quickly enough alone.

It seems to me that with the Wintersday boxes, if someone opened the box and killed the foes inside, if you were within the mini-map radius, the box still was available for you.
Or maybe the loot from the vanquished foes was available. I don’t exactly remember which, but I know I didn’t have to race to the spawn and try to get a hit in to get loot.
Does anyone else remember how it worked? …or am I just old and (more) senile now?

GambGaming.7348:

Guys, can we not fight, holy cow, I just wanted to say MY own thank you to GW2 support, no to have a kitteng rant about how good/bad they are.

You might get a better reception by posting in the sub-forum Account Issues. =)

That’s where a lot of the Customer Service fans hang out. =P

Lots and lots. One of the guilds I am in is headed by a female gamer. I have met many females in my time playing GW2 and GW1. Female gamers are so scarce nowadays. =)