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Issues with character art, weapons, or armor?

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Posted by: StinVec.3621

StinVec.3621

Race: Any
Sex: Any
Class: Any

There is a black rectangle under the pauldron on both sides.

Stephen

That would be the:

So, for more detail on it, that would be:
Race: Human
Gender: Male
Class: Heavy Armor
Item: Human Cultural Tier 3 Shoulder Armor

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[Merged]Mini Watchknight missing after patch

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Posted by: StinVec.3621

StinVec.3621

@Josh Davis: OK. I haven’t got the minipet back on the latest update. Help, please ?

It seems that everyone else that was affected has had theirs returned. Are you absolutely sure it is not currently stored in its storage slot in the Miniatures section of your collectibles tab, anywhere in your bank tab, or currently in the bags of any of your characters?

Also, I don’t know how the mini watchknight was returned to players who had it taken from them, but I believe that it was mailed to them in an Item Replacement Mail. Perhaps your mailbox is full and it cannot be delivered to you. Please ensure that you remove some of your stored mail in-game to free up some space so the Item Replacement Mail can be delivered, if that is, indeed, how they were replaced.

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(edited by StinVec.3621)

Issues with character art, weapons, or armor?

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Posted by: StinVec.3621

StinVec.3621

Hello Anet!

I got this bug that causes ingame textures for characters/armors look really blurry, with zero details… Actually it looks like the full texture assets aren’t even loading at all.

race: all
sexes: all
map: any
armor set/skin: any
graphics card: ati radeon 5870

textures continue stay like this despite graphic settings. I have tried to delete local.dat and the game itself but it won’t be fixed.

Henkka, there seems to be an issue with the AMD 13.8 Beta drivers released at the beginning of August and the 5xxx Series Radeon cards that causes subsample quality textures. If you have manually installed or automatically updated to these 13.8 Beta drivers, revert your drivers and CCC package to the 13.4 Driver and CCC package. Reverting to the previous, officially released driver and CCC package has solved this error for other people having the issue. I also recommend you be more wary of updating to any beta driver packages in the future.

If you need more help on this issue or more links, you can either PM me to continue helping you with reverting your drivers, or commenting in that existing thread on the issue to continue helping you revert your drivers to solve the issue.

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(edited by StinVec.3621)

Repeatedly disconnected

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Posted by: StinVec.3621

StinVec.3621

I’d like to help, but there is very little that can be done to possibly determine a resolution or workaround to your recently introduced issue without the requested information. Without that to possibly figure something out in the meantime, I guess you can only wait to see if ArenaNet fixes or makes a change to how some client-server information is handled that may be creating this connection loss issue. Though there are others with your specific error code that get this issue with other programs and games, so it does not seem to be a GW2 only issue. Because of this fact, I would not expect much resolution by way of just waiting for ArenaNet to fix it.

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Charr feet prints backwards in snow

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Posted by: StinVec.3621

StinVec.3621

Graphical

  • Charr Footprints Are Backward [ 1 , 2 , 3 ]

It has been around forever, though there has not been any acknowledgement or fix yet.

Also listed here with some other reported bugs and their status: “Tracker – Living World/Game Update Bugs

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Repeatedly disconnected

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Posted by: StinVec.3621

StinVec.3621

This is quite a rare code, I believe, and may be related to a problem with your wireless adapter, though I’m not sure if it is software or hardware related.

Someone else reported this recently as well:
https://forum-en.gw2archive.eu/forum/support/bugs/Serious-Game-Disconnects

http://www.dynasty-warriors.net/index.php?topic=1307.0

If you are able to connect directly to your modem/router/switch then that is one way to resolve this as the issue should not come up again as you wouldn’t be using the wireless card.

Otherwise, if you must use this wireless card:
What model is your wireless card?
What anti-virus software do you use?
Do you have any custom software installed for your wireless card other than windows drivers?
Do you use a firewall software other than Windows Firewall?

To FORUM ADMIN:
This topic should be moved to the Technical Support forum so it can receive the proper attention.

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(edited by StinVec.3621)

Preview Window - Transmuted Items After Bank

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Posted by: StinVec.3621

StinVec.3621

Functionality

Also listed here with some other reported bugs and their status: “Tracker – Living World/Game Update Bugs

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OMG GW1 ACCOUNT LINK ISSUE!

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Posted by: StinVec.3621

StinVec.3621

I have a question for you, Aramil.
Are you looking to link your GW1 and GW2 because you also own GW1: Eye of the North and want to gain access to the Hall of Monuments Rewards in GW2?

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Asura Warrior Skill Bugs

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Posted by: StinVec.3621

StinVec.3621

Regarding offhand axe #5, the wiki for Whirling Axe states:
“Asuran Warriors only display 7-8 hits instead of the listed 15 times, but it still does full damage.”
I don’t know how accurate that statement is though.

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Invasion Canceler achievement bug

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Posted by: StinVec.3621

StinVec.3621

KK thx, didn’t see that one right under the nose XD.

No worries. Stickies are commonly missed in any forum.

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Invasion Canceler achievement bug

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Posted by: StinVec.3621

StinVec.3621

One post above this is a red sticky post called “[Merged] Invasion Canceler Not Advancing”. There may be some information inside there that can help you.

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(edited by StinVec.3621)

Mouse losing focus -right click to turn not working [Merged]

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Posted by: StinVec.3621

StinVec.3621

It was never gone for me.

That is the same for me. Though once a week or so I am able to have 2 or 3 minutes free from the clutches of this issue, but it then returns with a vengeance. :\

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BLTC Bug selling stack of Zodiac Shield Skins

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Posted by: StinVec.3621

StinVec.3621

It is possible that as you were listing those two shields to the 2 buyers at 42 gold, that someone else sold a skin to one of those two buyers. This would then sell one of your skins at 42 gold to the remaining buyer and your other skin would then be listed for sale at the 42gold.

You may want to double check your sell listings to make sure your second skin isn’t still sitting there listed and unsold at 42 gold. If it is then you can either leave it until it sells or pull it and lose the 5% listing fee and you can then do as you wish with the skin again.

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Mouse Drivers reinstalling while playing GW2

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Posted by: StinVec.3621

StinVec.3621

It is possible that there is an issue with GW2 to where your mouse is not being detected by your OS as being used so your USB ports are being disabled to save power. The OS then detects that you are attempting to use the mouse and has to re-enable the USB port to power the mouse and it has to re-detect the mouse as if it was unplugged and plugged back in.

Perhaps try disabling the “Allow the computer to turn off this device to save power” option for your USB ports and mouse.

Depending on your version of Windows, go to:

  1. Windows Start Menu
  2. Control Panel
  3. System (or simply press the “windows keyboard key”+"Pause/break" key)
  4. Click Device Manager
  5. Expand “Universal Serial Bus Controllers”
  6. Look for “USB Root Hub”, there are probably several of them and you should perform this action on every “USB Root Hub” listed.
  7. Right-click “USB Root Hub” and click “Properties”
  8. On the “Power Management” tab, uncheck the box titled “Allow the computer to turn off this device to save power” and click “OK”.
  9. Repeat for each of the other “USB Root Hub” listed.
  10. Also, while in the Device Manager, perform the same action for your mouse listed under “Mice and other pointing devices”.

This should help prevent your computer from powering off your mouse and then powering it up again and re-detecting it which seems like it is reinstalling the drivers all over again.

If you need more help performing this action, please, let me know. Also, whether this resolves your problem or not, please update your thread stating if it fixed the issue or if you still require more assistance.

Just a heads up, there’s a way quicker method:

Control Panel\All Control Panel Items\Power Options\Edit Plan Settings\Change
advanced power settings > USB settings > USB selective suspend setting: Disabled

Thank you very much. I appreciate your pointing that out. I haven’t ever had need to delve into the Vista/7 power options due to managing all of my power settings with 3rd party software for many years. Glad to see Microsoft finally offering that setting.

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No birthday gift at 12 months

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Posted by: StinVec.3621

StinVec.3621

I changed the screen shot in my OP. I hopes this helps with all the suggestions that have nothing to do with this problem. There is also a post in the main forums about this problem now, too: https://forum-en.gw2archive.eu/forum/game/gw2/Where-s-my-birthday-present/first#post2697826

Ah. Based on reports, it does seem that there is a bug to where many players with multiple characters created at the start of headstart received the birthday gift on the subsequent alts, but not on the first actual originally created (oldest) character on the account.

I’ll keep watching to see if this seems more and more likely the case with the bday gift issues.

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No birthday gift at 12 months

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Posted by: StinVec.3621

StinVec.3621

A lot of these forum users have a classic case of ‘scotoma’ (from the dictionary.. [psychol] a mental blind spot; inability to understand or perceive certain matters) or if you’ve seen The Da Vinci Code, “the mind sees what it chooses to see”. A good number of people do that here, going right over the blindingly obvious and throwing their own suggestions in without having read through the essential pieces of information.

Regarding the first birthday presents, I have received all mine (I made 8 characters on the day of release to people who got the headstart). Let’s re-read that again guys… the headstart people get their’s today… everyone else who did not get headstart access will be getting their’s on the 28th if they played from release.

Thankyou kindly.

Would you please link the source of your quoted “essential pieces of information” that we all seem to have missed?

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[Visual Bug] Phantasm appearance

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Posted by: StinVec.3621

StinVec.3621

Other players are reporting that increasing their Character Model Detail setting corrects the issue of them not being ghosty. Have you also tried increasing your Character Model Limit setting higher? Or just the “detail” setting was tried? If you would also try boosting your Character Model Limit setting higher to see if that corrects it for you instead.

If that does not work, can you include a screenshot of your graphics settings please? Perhaps there is another setting that is causing them to appear opaque for you.

edit
I’ve found other reports of players stating it is actually the Character Model Limit setting that is the one controlling whether phantasms appear ghosty or as if they were clones. A dev has responded to reports on this issue. Hopefully it will be addressed soon.

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(edited by StinVec.3621)

No birthday gift at 12 months

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Posted by: StinVec.3621

StinVec.3621

Sup Billy.

Yep, Charak is correct.

Regarding your birthday gift, if you started a character on the day the game came out then you should expect that character to receive the birthday gift in 2-3 days. The game released on August 28, 2012, so there are just a few more days to go before it will be 1 year from the day the game went live.

If you were in “headstart” when that character was made, then it would be 12 months old now, I believe. But perhaps Anet will begin granting the birthday gifts going by the official game release date and “headstarters” will get their gifts on that date just as with everyone else that started a character on day 1 of launch.

I am not trying to be rude, but re-read my post. All of my characters got their presents already EXCEPT for 1. That one being my very oldest character, the very first one I made.

PS: Billy Corgan is the name of my computer (the lead singer of the Smashing Pumpkins). I am female IRL.

Regarding your forum name implying female, and your PC name being Billy of SP, I figured that was the case. Love them. Just thought it was cool to see it as your computer user name. Meh, wasn’t that funny or witty I suppose.

Regarding your OP, as Charak mentioned, that WXP booster is not the birthday gift.
Are you stating that you’ve received the ‘actual’ birthday gift on four out of five characters? If this is the case, then I think the screenshot of the WXP Booster in your OP is causing the confusion. That was a completely separate free gift from Anet to encourage players to take part in WvW.

Anyway, mass-mailing of items from Anet sometimes takes some time as they are sent out in waves. And due to so many characters turning 1 year old, just give it some time, I suppose.

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(edited by StinVec.3621)

No birthday gift at 12 months

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Posted by: StinVec.3621

StinVec.3621

Sup Billy.

Yep, Charak is correct.

Regarding your birthday gift, if you started a character on the day the game came out then you should expect that character to receive the birthday gift in 2-3 days. The game released on August 28, 2012, so there are just a few more days to go before it will be 1 year from the day the game went live.

If you were in “headstart” when that character was made, then it would be 12 months old now, I believe. But perhaps Anet will begin granting the birthday gifts going by the official game release date and “headstarters” will get their gifts on that date just as with everyone else that started a character on day 1 of launch.

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(edited by StinVec.3621)

[Fixed] Mini Watchknight Animation Glitch

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Posted by: StinVec.3621

StinVec.3621

This issue has been fixed.

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[Visual Bug] Phantasm appearance

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Posted by: StinVec.3621

StinVec.3621

This effect is controlled by adjusting your “Character Model Quality” slider in your Options > Graphics tab. Lower quality removes animated “ghost” effects from models, higher quality displays these appearances but is more graphic and memory intensive than the low quality non-ghosty effects.

https://forum-en.gw2archive.eu/forum/support/bugs/ascalonian-ghost-glow-doesnt-show/2684033

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Issues with character art, weapons, or armor?

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Posted by: StinVec.3621

StinVec.3621

It’s not an issue with my character, more like everyone else’s I see in game. No matter their race, sex, profession, or gear, they all appear as very dark-skinned human males wearing pink armor. And they scale with race, so I’m running around in a world of replicas from Norn-sized down to Asura-sized. The only differences are the armor weight: I can tell the heavy armor from the medium armor from the light armor, but that’s the only distinction.

It doesn’t affect gameplay or bother me; it’s o.O inducing more than anything else and thought the powers that be might want to know. Or maybe this is something that was intended to happen and I missed a blog post somewhere?

Attend:

This effect is controlled by adjusting your “Character Model Quality” slider in your Options > Graphics tab. Lower quality gives a generic model to players, higher quality shows their true and customized appearances which is more graphic and memory intensive than low quality generic models.

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[March] Issues with character art, weapons, or armor?

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Posted by: StinVec.3621

StinVec.3621

This is a bit awkward now.

This thread was actually from over 5 months ago and many (but not nearly all) of them have been fixed. It was also un-stickied over 3 months ago. I was trying to bring attention to it again with the hope that it might lead to some of the more recent armor/weapon issues getting some attention. However, after making my post regarding this thread, I noticed that a new thread had been created and made sticky just a few hours prior that looks like it will be able to track and direct the armor and weapon issues that have not been addressed to the people that can fix them.

I believe, with the passing of the 1-year Anniversary, that things are heading in the right direction now regarding many bugs, clipping and graphical issues getting the attention they require. This can also be seen by the sudden appearance and active nature Josh Davis has shown in the last week in these forums and by his dedicating two new sticky threads to the reporting and addressing of art and graphical issues that are still needing fixed.

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(edited by StinVec.3621)

display player names

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Posted by: StinVec.3621

StinVec.3621

Functionality

Also listed here with some other reported bugs and their status: “Tracker – Living World/Game Update Bugs

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GHOSTS OF ASCALON

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Posted by: StinVec.3621

StinVec.3621

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still cant sell my weapon skin on black lion

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Posted by: StinVec.3621

StinVec.3621

This should have been a comment in your original thread and not a new thread on its own.

Your thread is currently on Page 3 of Game Bugs. If you don’t feel like searching a few pages for your thread then you can simply go to your Forum Profile and click on See all messages by YourName to see your posts you’ve made. You can then go to your original thread and post an additional comment (like your above one) into that thread.

edit
Scratch that, it is now on Page 1 again. Shouldn’t be hard to miss.

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(edited by StinVec.3621)

Deleted a character with a one time item

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Posted by: StinVec.3621

StinVec.3621

Ah, thank you, Kyllaa. As I mentioned, I don’t have any experience with PvP or with how the locker and PvP skins function. I was kind of using the OP’s situation as a bit of a springboard for those who know to correctly inform of how those skins work. It’s nice to actually have a clue now.

Also, the issue the OP encountered may have easily been avoided if the 3D rendered character displayed in the Hero Panel actually had the back item visible that is currently being worn on it. Back items are visible in the preview screen when previewing a back item skin, I don’t see any reason why they are not also visible on our character in our Hero Panel for a back item we actually have equipped. This has been suggested several times in the suggestions forum, though perhaps it is due to be requested once again. :\

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Not able to talk to Jaklan [Trading post]

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Posted by: StinVec.3621

StinVec.3621

He bugs out on Eredon Terrace frequently.

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Deleted a character with a one time item

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Posted by: StinVec.3621

StinVec.3621

this is not a bug
you might be able to request a restoration

As far as I know, fashion/appearance items in the PvP Locker are unlocks and can be used an unlimited number of times by all characters on the account within PvP.
Is this not the case? Do you no longer have that back item unlocked in your PvP Locker? I do not partake in PvP, so I do not know if this functions this way for certain. I can’t find specific details on back items in the PvP Locker around the web just yet.

they are not unlocks; items withdrawn are removed from the pvp locker

Ah, thank you. Every mention of special skins (even these shatterer wings specifically) have stated that they are unlocks and can be taken an unlimited number of times in PvP once unlocked. However, those were all player comments, I hadn’t found anything mentioned in official game info/guides or on the wiki. :\

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Deleted a character with a one time item

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Posted by: StinVec.3621

StinVec.3621

As far as I know, fashion/appearance items in the PvP Locker are unlocks and can be used an unlimited number of times by all characters on the account within PvP.
Is this not the case? Do you no longer have that back item unlocked in your PvP Locker? I do not partake in PvP, so I do not know if this functions this way for certain. I can’t find specific details on back items in the PvP Locker around the web just yet.

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(edited by StinVec.3621)

Can no longer preview transmuted gear

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Posted by: StinVec.3621

StinVec.3621

Same thing here but i have a question transmuted my level 80 gear im still level 75 when i equip it will it look like the transmuted item?

If you transmute the appearance of a lvl 80 item onto the stats of a lower level item then it will be the appearance of the 80 with the stats of the lower level item.

The main topic of this thread has also been reported several times and has been acknowledged by devs and is being tracked to be corrected.

I didnt clarify what i ment to say is i transmuted 2 level 80 coats but since im still not 80 i cant equip it i can only see the preview which is from the other armor not the one i wanted to transmute when i equip it when i get to level 80 will it have the transmuted look? Thnx for the reply

Oh! They absolutely will have the transmuted look when you are able to equip them as long as you selected the appearance you desired. This bug is only affecting what is displayed on the character in the preview window when attempting to preview transmuted armor. It will appear as the proper transmuted appearance when equipped.

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2 New Sticky Posts ^^^

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Posted by: StinVec.3621

StinVec.3621

For those that may not have realized yet, especially for those that do not look at the stickies any longer due to frequenting this sub-forum, there are 2 new sticky threads made by our new best friend, Josh “Groucharoo” Davis.

Issues with character art, weapons, or armor?
And
Stuck in the map or seeing map art issues?

Please, let us all make as great a use of them as possible while also being sure to follow the posting guidelines within those threads to a ‘T’ to help ensure issues can be properly addressed.
:)

Um…thanks? You may now go about your business.

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Can no longer preview transmuted gear

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Posted by: StinVec.3621

StinVec.3621

Same thing here but i have a question transmuted my level 80 gear im still level 75 when i equip it will it look like the transmuted item?

If you transmute the appearance of a lvl 80 item onto the stats of a lower level item then it will be the appearance of the 80 with the stats of the lower level item.

The main topic of this thread has also been reported several times and has been acknowledged by devs and is being tracked to be corrected.

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Stuck in the map or seeing map art issues?

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

Thank you so very, very much for dedicating an area that will help put focus on these issues to assist with easier directing of them to the appropriate department’s attention!

That said, I have encountered one specific texture flickering on almost a daily basis since release.

Zone: The Grove
Area: Reckoner’s Terrace (passing from the Bank to the Trading Post)
Issue: Textures on a large area at the base of the Trading Post ramp flicker when approaching from the Bank.
Additional Info: Over the many months I have tried nearly every possible combination of in-game graphics settings with my AMD CCC settings to see if it can be resolved on my end. Nothing has prevented it. I believe it is not on my end and is actually an issue with the textures/lighting on this area within the game.

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Trading Post Won't Show Zodiac Sword

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

Heya Nar. Nice job on the testing and pics
I’ve just listed this specific issue in the “Functionality” section of my Tracker – Living World/Game Update Bugs thread and linked it to your thread. I hope “Grouch” or another dev is able to get word on this issue and comment here about it being fixed soon.

Functionality

  • BLTP: Zodiac Sword Skin
    Newly acquired Zodiac Sword Skins can now be sold on the BLTP but cannot be purchased as it does not display it in search results
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Sigil of Bursting: condition damage?

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

I’m thinking they are supposed to be +6% Condition Damage, not +6 Condition Damage… +6 Condition Damage really isn’t all that much for a Superior Rune.

For example, if the weapon skill does 1000 Condition Damage, +6 Condition Damage would only be 1006 Condition Damage done… If it is actually +6% Condition Damage, then that would then cause 1060, though that still isn’t all that much of an increase.

It just seems a little odd for this to be the proper stat increase for these sigils. Maybe if minor to superior went 6%-9%-12%, or 9%-12%-15% they might be semi-useful, at least in my opinion.

Are there any condition damage focused players reading this that can voice their thoughts on how useful these sigils would be to your builds whether it is +6 or actually +6%? Does that difference really matter all that much to you in regards to if these sigils are useful to you?

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Sigil of Bursting: condition damage?

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

Well, the Sigil of Bursting has been updated. It no longer shares the same stats as the Sigil of Malice. Though I don’t expect many people to like what bonuses it has been given.

I find it odd that Major has two stat increases, while Superior and Minor only have one. Is this tool-tip still incorrect in what the sigils do? Or is this how it is now meant to be?

Attachments:

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Sigil of Bursting overlapping function

in Queen's Jubilee

Posted by: StinVec.3621

StinVec.3621

Well, the Sigil of Bursting has been updated. It no longer shares the same stats as the Sigil of Malice. Though I don’t expect many people to like what bonuses it has been given.

I find it odd that Major has two stat increases, while Superior and Minor only have one. Is this tool-tip still incorrect in what the sigils do? Or is this how it is now meant to be?

Attachments:

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[March] Issues with character art, weapons, or armor?

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

We are going to unsticky this thread due to the frequency of these posts. Many of these issues are so different that it would greatly benefit us if they could be individual specific threads instead of one giant sticky post.

Thank you.

Just a reminder to some of the reports in this thread that do not have a corresponding individual report thread.

It is nice to see a single place to browse armor with known clipping and bug issues, but I think it would be most helpful for them to track these issues if we:

  1. Check at least the last page or two of this thread to see if a graphic bug we want to report is already mentioned.
  2. If it is already mentioned, to check if that person mentioning it here has included a link to the corresponding individual bug report thread.
  3. If they did include a link to the corresponding individual bug report thread, does that thread include a pic or video of the issue you are also wanting to report?
  4. If they didn’t include a pic or video of the issue in their bug report thread, maybe add a comment with a pic to their thread with more detail on the issue so it can maybe get better attention drawn to it and make it more likely to be fixed.
  5. If the person who reported it here in this thread did not include a link to an individual corresponding bug report thread for the issue, then it would be a really good idea to make one and include a pic or video in it. Then, after making the bug report thread, add a comment in this thread that links to your corresponding bug report thread.

Seems like a lot, but it only takes about 2 minutes to do, 5 minutes tops with a slow internet speed. But if you really want this armor/weapon bug to get attention and be fixed, it seems like the best way to go about doing it.

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Human Male Heavy T3 Armour Shoulder Clipping

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

My human warrior was female and I decided to give my warrior a sex change and noticed something wrong on the T3 armour which was not there on my female warrior…

::smirk::

…its mostly showing under the right shoulder.

O.o

Kidding aside (just…couldn’t…help myself), I have listed this issue in the ‘Graphical’ section of my Tracker – Living World/Game Update Bugs thread and linked it to this thread as it includes a good comparison image showing the issue. Hopefully it will be addressed.
:)

Graphical

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(edited by StinVec.3621)

Mini Liadri - Not Visible to Other Players

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

Since you were in LA when it was not visible to your wife, it may be due to her graphic settings regarding “Effect LOD” or the “Character Model Limit” and “Character Model Detail” sliders. It’s possible that these settings are affecting visibility of just the Liadri mini due to her black smoky effects.

People unable to see Liadri may need to turn their “Character Model” sliders up more in order for her to be visible, especially in LA where there are so many people to render that I expect players are given visual priority over minis.

However, if her “Effect LOD” is unchecked and the two “Character Model” sliders are at maximum, and your Liadri is still not visible to her, then it probably is an actual bug related to that specific mini displaying in LA and not related to those settings limiting character models/graphics.

edit
For those wondering what the heck I was talking about in my post, it was originally intended primarily as a response to a person’s post above me and not just to the OP, but while typing up my post they deleted theirs. I then edited my post to address the OP specifically.

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(edited by StinVec.3621)

Hero's Canton (Black Citadel) is Unreachable

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

Ah, that’s another scenario I hadn’t considered. Good call Khisanth. There are several areas to where it seems you should be able to enter, but there is only one actual entrance. Is it possible that this is the case, that you were looking to gain access from the wrong location?
I’ve included a screenshot of where the proper entrance is located.

If you are actually trying to gain entrance in this proper area, is it that you are just not able to get the ‘Enter Instance’ dialogue box to pop up?

Attachments:

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'Unable to open archive file' question

in Account & Technical Support

Posted by: StinVec.3621

StinVec.3621

Hey Kyllaa, do think it may be a permissions issue? That running the program as an administrator might prevent this issue from happening?

My reasoning for thinking that it might be tied to a permissions issue is because the awesomium_process.exe program (that is used for the BLTP to function) may not be exported properly to a temp folder with writable permissions when the game is launched and that is generating their error.

When the game is launched the program is exported to a temp folder right before the character select screen loads. The program is not actually executed until the actual BLTP is opened in-game. When the game is closed, the program is deleted. So it has to be re-exported from the GW2 archive file every time the game launches.

In Windows 7 mine exports to: C:\Users\MyWindowsUserName\AppData\Local\Temp\gw2cache-{1501A8C1-6AA1-1601-C2A8-0115A16A0116}

Also, perhaps it is unable to delete the temporary program when GW2 is closed and this is what is generating the error, that it doesn’t have the permissions to delete the file. Or since the error states that the program may be in use, perhaps their GW2 does not have the necessary permissions to close the program to then delete it. And since it is still in use they get this error. One way to check if this is the case is to load the game, open the BLTP, close the game, get the error and check Windows Task Manager to see if the awesomium_process.exe is still running, which would verify the above mentioned scenario.

Anyway, to the OP, I suggest ensuring that you are running the game with administrator permissions so it can properly export this program to the temporary GW2 folder and has the needed permissions to then delete it when your game closes.

1. Navigate to your Guild Wars 2 folder.
2. Right click on GW2.exe and select properties.
3. Once the properties window is open you will then choose the compatibility tab.
4. Place a check in the last option labeled “Run this program as an administrator.”
5. Click “Ok.”
6. Double click GW2.exe to run the game using these settings.

If you need more help performing this action, please, let us know. Also, whether this resolves your problem or not, please update your thread stating if it fixed the issue or if you still require more assistance.

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(edited by StinVec.3621)

Not receiving Guild /Party /Whisper messages

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

Absolutely my pleasure! I love troubleshooting obscure issues, possibly because of the challenge (printer issues were my forte in tech support years ago, the kryptonite of the other techs). And thank you for replying in such an orderly and detailed (and friendly) manner! I have to say, so far yours has been my favorite bug to troubleshoot yet, though I’m sorry you still have the bug and I gain pleasure at your expense

I’ll keep looking to see if I can find an actual resolution somewhere that is related to that specific issue as you’ve noted that thread as experiencing the same issue. I hope you can get a response from that OP to see if their issue was resolved, that if they went through support and had their issue fixed, that they can inform you of how support fixed their issue.

edit
Just ran across this one as well from shortly after the game came out. Same exact issue, no resolution mentioned. http://www.guildwars2guru.com/topic/55814-my-w-g-p-aint-working-anyone-else-with-the-same-problem/
He mentions the same issue for his account as yours, but when his brother logged into his own account on the same installation of the game, they did not suffer from the issue. So it is not an installation issue, but seems to be tied to the offline/online issue for your account.

edit 2
Have you attempted to mark yourself as “Looking For Group” and then trying to chat in guild/party yet? Or Marking yourself as “Looking For Group” and then closing and reopening your game and then talking in guild/party chat?

I almost recreated the issue for myself when toggling between Online and Invisible. If you are set to talk in guild chat and you mark yourself as “Invisible”, then your chat changes to talking in “Say” as you cannot talk in guild chat if you are invisible/offline.
I then manually changed it to guild chat and typed something and got a response of “You are not in a guild”. I then changed from “Invisible” to “Looking For Group” and attempted to say something in guild chat and my online presence was automatically changed from “Looking For Group” to “Online”. Perhaps this can trick it into forcing you into being fully recognized as being online and fix your chats.

Just to see if it fixes your chat:

  1. Set yourself as Invisible.
  2. Try to talk in Guild Chat and get the “You are not in a guild” message.
  3. Set yourself to “Looking For Group” and try chatting in guild chat again.
    Does your status remain as “Looking For Group” or does it change to “Online”?
    Either way, can you see what you sent to guild chat?
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(edited by StinVec.3621)

Mouse Drivers reinstalling while playing GW2

in Account & Technical Support

Posted by: StinVec.3621

StinVec.3621

It is possible that there is an issue with GW2 to where your mouse is not being detected by your OS as being used so your USB ports are being disabled to save power. The OS then detects that you are attempting to use the mouse and has to re-enable the USB port to power the mouse and it has to re-detect the mouse as if it was unplugged and plugged back in.

Perhaps try disabling the “Allow the computer to turn off this device to save power” option for your USB ports and mouse.

Depending on your version of Windows, go to:

  1. Windows Start Menu
  2. Control Panel
  3. System (or simply press the “windows keyboard key”+"Pause/break" key)
  4. Click Device Manager
  5. Expand “Universal Serial Bus Controllers”
  6. Look for “USB Root Hub”, there are probably several of them and you should perform this action on every “USB Root Hub” listed.
  7. Right-click “USB Root Hub” and click “Properties”
  8. On the “Power Management” tab, uncheck the box titled “Allow the computer to turn off this device to save power” and click “OK”.
  9. Repeat for each of the other “USB Root Hub” listed.
  10. Also, while in the Device Manager, perform the same action for your mouse listed under “Mice and other pointing devices”.

This should help prevent your computer from powering off your mouse and then powering it up again and re-detecting it which seems like it is reinstalling the drivers all over again.

If you need more help performing this action, please, let me know. Also, whether this resolves your problem or not, please update your thread stating if it fixed the issue or if you still require more assistance.

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(edited by StinVec.3621)

Not receiving Guild /Party /Whisper messages

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

This may not be related, but what corner of your screen do you have your chat box positioned in? Have you tried moving it to a different corner to see if that ‘resets’ the chat box and its settings or something?

Or does resizing the chatbox or increasing/decreasing the font size the chat text appears in via the chat box options help?

Do you also have the option to display channel tags enabled? Also, timestamps?

Just trying to see what might be causing some chat elements to not display, while allowing others to display normally.

Also, it is a very long shot and probably won’t be fruitful to solving the issue, but do you happen to be running your game in fullscreen mode? (not windowed fullscreen)


edit 1
Also, is this only an issue while in WvW areas or while in Open World PvE areas? I’ve seen players having chat issues while in WvW before, but it was mainly all chats not appearing after being there for a long period of time, not specific chats not appearing in the chat box from the get-go.


edit 2
Another ‘also’.
Apparently others have had this same issue. I’m not sure on whether support managed to fix it for them as their threads were not updated.
https://forum-en.gw2archive.eu/forum/support/account/Cannot-chat


edit 3
This may be related to this Guild issue from a while ago coupled with the currently bugged offline/online settings that many are experiencing. You may be set to online, but hovering on your name in the chat box shows you as offline.

Happened to a friend, while we were partied together.
/say worked both ways. I’m guessing, but so did /map.
What he said in /party didn’t go through (and /guild) nor could he see it.
Whispers said he was offline, but he could whisper me.
He still showed in party to me, although I didn’t see him in the guild list.
Logging in/out fixed it, but then it happened to me a minute later.

On this guild chat bug thread, one way to fix the guild chat is to leave the guild and rejoin it. This process seems to fix that issue so it is possible that it will fix yours if it is the one you are encountering.

Still digging up more info.


edit 4
Are you an EU player playing on an NA server? If so, then this may be tied to the ongoing issue of EU players on NA servers displaying as offline even though they are set to online, which bugs guild chats, party chats and whispers as well as even getting into parties or dungeons, etc. Though the same issues are also present for same area players; EU on EU, NA on NA.


yep, another edit
Well, it seems this may also be related to the whole “trial account” issues that have been experienced by some for several months since the original “mass trial account” issue Anet had. Did you also experience a recent “trial account” notice or warning issue with your account when you weren’t a trial account?
https://forum-en.gw2archive.eu/forum/support/bugs/Party-and-Guild/2073091

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(edited by StinVec.3621)

Not receiving Guild /Party /Whisper messages

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

I deleted those files you are referencing prior to my reinstall, as I wanted a clean slate.

And yes, I have checked my chat panel settings. I leave everything enabled [checkmarked] but emotes, and have verified that that is still their state. I have also fiddled with enabling & disabling, and combining that with reopening the client just to see if something was out of parity. Didn’t help.

Very thorough of you. That is refreshing to see.
I’m not coming up with anything right now that may help resolve the issue, though I will give it a lot of thought and test a few things out to see if I may be able to come up with something that may help.

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Hero's Canton (Black Citadel) is Unreachable

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

Are you simply not presented with the ‘Enter Instance’ dialogue box when approaching the entrance to the home instance area?

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Not receiving Guild /Party /Whisper messages

in Bugs: Game, Forum, Website

Posted by: StinVec.3621

StinVec.3621

As you have not yet addressed Kyllaa.1385’s post regarding checking your chat panel settings, would you please state that you have, indeed, checked those settings and that it is not the cause of the issue, or that you have checked those settings and that it did resolve the issue?

It does seem to be the cause as chat panel settings (as well as graphics settings and key-bindings) all persist even after an uninstall and reinstall due to being saved in a file that is not removed during uninstallation nor replaced during reinstallation.

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Offencive Weapon Skin Symbolism

in Suggestions

Posted by: StinVec.3621

StinVec.3621

I believe this is a fake god you just made up lol. Ill look into it but I’ve never heard of it and doesn’t seem legit. Don’t you dare turn this around on me. You know as well as everyone here that the symbol represents the purest of evil and has bad history to it. Its just like displaying a swastika on a staff or shield and saying I was born a German its part of my history and culture Show me some respect. Its not bad because of my nationality and I believed in the nation I was born in. Same difference. Just like the Germans slaughtered millions in WWII, now its banned. But people still use it. Just like the Rams head, people today are trying to use it to symbolize idols, and demons or their religion and it has a thick bloody history in WWII with the Germans as well, that shouldn’t be in a game that’s supposed to be fun. Look up WWII history on SS Occult meetings. Its in the history books and you can read about it. The rams head was a powerful symbol to some who were involved with mass murders.

You do realize that the swastika is a symbol that has been used by civilizations for over 7 thousand years and the word “swastika” literally means “to be good”, or “luck”, right? It is the basis for how 4-leaf clovers were synonymous with being lucky, because the 4-leaf clover resembles the swastika symbol. Should clovers be banned? Would you boycott Lucky Charms cereal because of the shape of the clover resembling the swastika and how its being synonymous with bringing luck is directly attributable to the meaning of the swastika? Just because one guy used the symbol as the label for something bad, does not make the symbol bad, it makes the acts committed under the symbol bad.

Or another translation can be made: ‘swa’ is ‘higher self’, ‘asti’ meaning ‘being’, and ‘ka’ as a suffix, so the translation can be interpreted as ‘being with higher self’.
So it is also a symbol of spirituality and peace.

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(edited by StinVec.3621)