(edited by Inculpatus cedo.9234)
Because it’s a limited-time offering that’s not be seen for some time.
Some of the ‘promo’ promotional items are widely popular, some less so. Some haven’t been seen for years, some for only weeks.
Think promotional as being either new, returning, special offer, or at a discount.
You can contact the Billing CS Team via the ‘Support’ link above/below and ‘Submit a Ticket’ for assistance.
Good luck.
To uninstall, you need only delete the GW2 folder or files.
You can contact the Tech CS Team via the ‘Support’ link above/below (or on any guildwars2.com site page) and ‘Submit a Ticket’ for assistance.
(If you use any 3rd-party programs with GW2, disable them; i.e. graphics cards programs.)
Good luck.
They did, some time ago.
Unfortunately, posting here doesn’t do much. You can, however, update your ticket to inquire about status.
Good luck.
And yet, they are bundled in with the Backpacks in the Anniversary package. Although, not explicitly stated, one could assume they would use the same mechanic as the Backpacks.
Who knows?
You purchased, and having read the disclaimer stating Gems arrive in 72 hours, and you mistrust the disclaimer, and thus, ArenaNet?
Good news! If you politely contact the CS Team, they may be able to assist you with missed Gem Store offerings.
Good luck.
You can also fulfill the Big Spender Daily in a Guild Hall with the requisite upgrade. (War Room, and the needed NPC.)
Good luck.
Hmm. When looking up that IP address, it only shows Telia’s european address.
Do you live in the Seattle area?
It really doesn’t matter; ArenaNet can’t control which Tier 1 service your ISP uses. Perhaps, you might consider speaking to them.
Good luck.
You can use a program like pingplotter, or such, to find out where the issue lies.
Good luck.
This does not seem to be a widespread issue. For an individualized response, you can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Ticket’ for assistance.
Good luck.
You could try a -repair of the client. Instructions found in the Knowledge Base or the Wiki.
Good luck.
Telia has been a problem since long before recent DDoS attacks. Hopefully, some day telia will fix their backbone issues. Though, not sure what it has to do with Seattle, if anything. The data centers aren’t even near there.
Ticket #6549408 / No response in 4 days.
in Account & Technical Support
Posted by: Inculpatus cedo.9234
As noted in the official statement, the CS Team is running a bit behind due to high volume at this time.
Good luck.
It’s a bug that some (and only some) forum members encounter when using the ‘Support’ redirect on the forums. All other guildwars2.com site page ‘Support’ links work as intended.
For audio issues, make sure your audio settings in-game match your audio settings in your OS, as well as your physical audio set-up.
For instance, if you are using a 2.1 audio system, make sure to choose that in your OS settings, and in the in-game settings. Or if you use Headphones, make sure to choose Headphones/stereo in your OS settings, as well as in-game. Same for 5.1, 7.1, 8.1, etc.
Good luck.
Much nicer. I like it! =)
I didn’t want to say anything, in case of hurt feelings, but since other posts….
No offense, but that get-up is downright fugly. /wrinkles nose
While you are waiting for the Devs to change the acquisition method, you can do the easy WvW Dailies that require little to no PvP combat, such as:
Big Spender
Veteran Creature Slayer
Land Claimer
Master of Monuments
Caravan Disrupter
Mists Guard Killer
Good luck.
For optimum Dev visibility, you can post in the ‘Glider Suggestions’ Sticky in the HoT sub-forum, if you so desire.
Good luck.
There are no more demos scheduled.
Of course, who knows for sure?
sorry if this sounds stupid but how do I access that asset server?
I just find it confusing, the patch from 1% to 90% was very quick and smooth until it reaches 91%..
Here are instructions:
https://wiki.guildwars2.com/wiki/Command_line_arguments
Good luck.
If it is an unrelated issue, it is best to create a separate ticket to the Support Team.
Good luck.
You can change the stats any time you choose, as long as you are out of combat.
So, choose whatever you like!
Good luck.
You reply to the automated response from the second ticket, stating ‘I no longer need help’.
Good luck.
Typical wait time on support tickets?
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Well, typically it’s within 72 hours. But, right now, there seems to be an inordinate amount of tickets and the backlog seems really long.
All you can really do is update your ticket by replying to the email sent from the Team.
Good luck.
You know, I just went in-game and typed Fion and fion into chat. Showed up just fine.
I’m not sure what the issue is. Maybe adjust your filters for that NPC?
The Devs stated they have yet to delete the Demo characters.
Good luck.
You might find these tags in-game, as well: https://wiki.guildwars2.com/wiki/Mentoring_Badge
Welcome to Tyria, and good luck.
You can contact the CS Team for assistance with duplicates.
Good luck.
This is correct. Only a CS member can give you information on how duplicates are being handled.
I like others purchased several boxes and got lots of duplicate minis. The issue I have is that it wasn’t stated anywhere that you can get duplicates so I reported it to Support and got a different response. There should be a consistent message on whether this is intended (which doesn’t seem to be the case) and if everyone gets a refund or replacement.
It shouldn’t come down to the luck of the draw on which CS person gets my ticket as to whether I am worthy of a solution or not.
Had you destroyed the duplicates? That makes a difference, sometimes.
If you had an answer, it would be sent to you in an email. No need to check on the Support page (though, of course, you can if desired).
You can update your ticket (by replying to the initial email) to inquire about status.
Good luck.
Please…anything but Spirit Shards.
Better yet, replace Experience Scroll in Birthday Gifts with something else. I would not mind another Guaranteed Wardrobe Unlock, or even something as small as a few BL Ticket Scraps.
Another option, if you want to keep the shopping add-on, but not for GW2, is to read the News Blog instead for upcoming Guild Chats. You can access it from the forums by clicking ‘Community’, then on that page, mouse-over ‘Community’, and click ‘News’. (I know, it should work directly from the forums, but…well, it just doesn’t; it’s stuck on last February).
Good luck.
How do I turn off Guild Mission sounds?
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Should be the last option (or close to) in User Interface under the ‘Wrench’ icon in Options.
Going Invisible might work, as well, as that treats your character as ‘not in a Guild’.
Good luck.
If you mean the ‘3 coupons’ one, that looks like the Avast shopping add-on. I see you have other Avast add-ons enabled. You can turn it off in your Firefox options.
Good luck.
How do I turn off Guild Mission sounds?
in Account & Technical Support
Posted by: Inculpatus cedo.9234
I think you can turn the messages off with the new options. Maybe, if the messages are turned off, the sound goes away, as well. You can try it.
In the past, I just changed which Guild I was representing when Guild Missions were active.
Good luck.
Someone suggested playing the L80 Boosted character and doing the beginning Heart of Thorns story episodes to unlock Masteries and Gliding. I feel this is not the best advice, because to unlock Gliding, one must stay in the HoT maps for awhile to gather the XP required for the Gliding Mastery. This can be frustrating for a new player.
Also, playing a new character, even of the same Profession, will offer one all the Level-up tutorial tips and rewards that playing a boosted character will miss. If you choose to play a different Profession, Necromancers are somewhat easy to level, like Rangers.
Whatever you decide, welcome to Tyria and best of luck.
No ticket response since Friday 14 days ago
in Account & Technical Support
Posted by: Inculpatus cedo.9234
You can update your ticket at any time to inquire about status.
Good luck.
Questions about Demo Characters (Saved Names)
in Account & Technical Support
Posted by: Inculpatus cedo.9234
The Devs stated they have yet to delete the characters. No timeline was given.
Or…use them for key runs.
Good luck.
^Mine showed ‘Skin Unlocked’ when I moused-over the skins, for the one I chose last year.
Looks like it’s doing a -repair. Perhaps, it found a corrupted file.
Can't choose install location, no game .exe
in Account & Technical Support
Posted by: Inculpatus cedo.9234
You could move gw2.exe or gw2-64.exe.
You can rename gw2setup.exe to gw2.exe and place it wherever you want the game to install.
Good luck.
There must be some kind of hard-to-track-down bug with this, as I have Mastery Tracks to train, and/or Mastery Points to spend, and I don’t get the pop-up.
Also, this never happened before a certain patch some time ago, now.
I’d hope the Devs are looking into it for all those it affects.
Looks like a version of St. Nicholas. Perhaps, something along that line?
Good luck.
The Wiki is a great resource (link above).
https://wiki.guildwars2.com/wiki/Hearts_and_Minds#Rewards
Good luck.
Error Code 48:1000:7006:1248 Login error
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Your friend would have to contact the CS Team about that particular email address.
Or, your friend could just make a new Play4Free account using a different email address.
Good luck.
You can update your ticket to inquire about status.
Good luck.
Some players use the ‘worth’ of the Dyes to make their choice. Getting an expensive Dye free means they save more Gold/cash (if they were planning on acquiring those Dyes, anyway).
If you can click ‘Show Details’ on the crash report, and post the first part, someone may be able to offer assistance.
Good luck.
I submitted a ticket for receiving a mini I already had (duplicate was account bound) and today received a response that this is not supposed to happen. I was sent a replacement box. So I encourage others who receive duplicates to submit a ticket.