Guild Wars 2

as IC said the only people that might be able to help you is support.
I do think it is going to be a challenging one, specially if you don’t remember the emailadress you used. The boxes itself have little influence it shows how important it is to store your serialnumbers safely.

But you can always try. So please contact support.

Paulie.8765:

I accidentally stumbled upon this thread and it made me a bit concerned. So if a person A wants to be a commander or needs money for some other reason and A’s friend/guildie called B has the money to help and WANTS to help, can this be incorrectly interpreted by ANet as an RMT transaction and lead to a ban? I know I’m a bit paranoid and also this is a different case than the one described in the thread, but since, as someone said, “the only thing they [ANet] can see is step C” which is “the seller sends you the gold in the game”, how can the mentioned friends/guildies prove themselves innocent?

It is a troublesome point, and GM’s has made the mistake several time to ban innocent people. Many times this is resolved rather quickly by a support ticket. in some rare case escalation was needed.

Important is to know what Arenanet is doing. All suspensions are made by humans (a GM). all high end transactions are flagged as suspicious. Those are investigated by a GM and the GM makes the decision to suspend or not. Those are skilled people who have a lot of experience in judging each transaction. They are however human beings and can make a mistake.

You can help as well. When transferring possible suspicious amounts of money it is important to communicate in the game. Arenanet can’t see whats happening in a room or on a VoIP-server (TS/vent/mumble/skype). So making your intentions clear in the game through chat AND/OR text in the mail helps a lot. Also, you should always transfer money to people you know. so having those people, you are sending money to or receiving money from, on your friends-list or being in the same guild helps a lot as well. The most important thing you can do to help off course is to never go into RMT yourself and report whenever you see it happening.

I think the OP is asking for champs with more health. I slightly agree with that. I think the scaling system should be better. The problem in my opinion is not that many people do it (that is the whole idea bout an open world MMO, to do things with others), but that the scaling is wrong. having a big zerg should be slightly rewarding and not as massivly as it is right now. So fix the scaling that a big zerg takes 3 minutes to kill the troll as well.

As for trogdor, a small secret many people on my server miss out, vista in the bandit cave. I do that often and always totally alone. Not giving too much details so he stays out of the champion zerg loop

This indeed doesn’t sound like account sharing but just a second account.

The question you have to ask yourself is if you want to report people who are account sharing. Account sharing is harmfull for arenanet and harmfull for the people doing it (cause the account ownership can get disputed, leaving anet no alternative to delete the account). But it is not harmfull for the game or the community.

The other day someone said in mapchat he bought the account from a friends brother. I kindly warned him bout the consequences and hopefully he got to his friends brother to get his money back. I do not feel the need to report.

When it comes to account sharing there are often only victums.

Don’t you worry bout that. The account page here is so you can delete authorized networks. Hackers often do that when they are done to hide their identity from you and to confuse you in a false security. Arenanet themselves will likely keep a full record wich the hacker can’t hide.

1: the so called proof is disputed.
2: you are actually admitting you are personally involved, that makes you flawed.
3: as stated before if you want to help your brother, don’t try to spread lies and flase truths, your brother needs support, and if I was them I would put his case on the bottom of the pile again a bit longer and answer after exactly 72 hours.
4: Dragging more persons/friends/relatives here to bend the discussion into your way isn’t helping your brother either.

Besides that, I would advise you to read through the forum rules:

‘Do not post petitions, “I demand an answer” threads, conspiracy threads, or comments about circumventing the rules.’

‘Do not post on behalf of a suspended or banned user.’

’Do not debate Customer Support decisions or actions. ’

The fact that they allow these kinds of posts so an arenanet official can review them first shows that Arenanet does care bout customers. But it is againt the rules.

I agree with others here. There is currently no such mechanism. Developing such a mechanism cost money and takes resources away. And all that cause you don’t know how to restrain yourself??

if emailverification isn’t working this means the hacker has access to your mail. So first step is to review your own online security. A good thing would be to reinstall windows. be carefull to install downloaded programs, but be crafeull with downloaded software, better download it again so you can verify the source. Also make sure you change ALL your passwords, it is recommended to use different passwords for every account. If you can trust the people your living with, write them down. A hacker can see in your computer but not in your room.

If you have smartphone you can also change from email verification to phone verification. this means you spread the authentication process between two devices.

There is no 100% guarantee, but having strong and unique passwords for each account you use is a good start.

Flash, please stop posting here, not only is it a lie, it is also not helpfull to the OP by making this a hate thread. If you want to discuss this rubbish please make your own thread. I’m happy to roast you there.

Arkard.3970:

Support ticket resulted in a generic “as a general rule, we don’t refund items” response despite linking this thread in the ticket. shrug

Please post your 12 digit ticket number.

Flash.6912:

Auto banned is getting annoying now. Anet need to compensate faulty banned to players for their play time.

Arenanet does not Autoban. They have claimed over and over that every ban is done after a review of a human being. They have systems that flag an action suspicious, but the actual ban is done after the evidence is reviewed by a human being.

This has proved many times. If you have solid proof that arenanet is lying here please share that proof.

You can argue that Arenanet makes too many mistakes. but you are not doing yourself a favor by spreading lies!

So proof please. When did they autoban and why are you so curtain?

Hi again.
Glad you had an answer. Sorry to hear its not the answer you where hoping for. I’m not going to say what is good or right. The problem that arise here is bout business model. Many people are used to games that require a monthly fee to play. Those games have a customer service that is very very helpfull. If not they are loosing their monthly fee. In case of guildwars 2, a customer that makes mistakes often cost more money then a customer who doesn’t. I see many players have trouble seeing that transistion.

Just a small tip (and I know it might not be something you want to do), you can transfer for free IF you delete all your characters. You can store all not soulbound items in your personal bank.

Let me admit something I did wrong a long time ago. I had a very good bike which I had insurance that in case it got stolen I would get the money back. One morning I found the bike molested by some drunken people. This was obvious not covered by insurance. So I took the bike and dumped it in a nearby canal so I could claim the bike was ‘stolen’ and get the insurance money.

It is perfectly possible to stage a hack and a login atempt (not successfull) is no proof at all that you didn’t do what support is claiming you did.
You also use very rough language. I understand you are upset, but try to keep it civilized. There is a saying that you catch more flies with honey then with vinegar. You have asked Gaile for a review and I would advise to wait for her reply.

As being said above, that is a valid solution. Just keep in mind that even when you give a new guildmember permissions, there is still a 72 hour cooldown for new guildmembers to access the guildbank.

Hi Mundo, as Gaile said, Kudo’s.

I also want to warn others bout accepting these kind of amounts of gold. Even if it is a mistake as with Mundu, accepting poses a big risk.
This is how RMT (real money trading) works:
a: the buyer finds an advert and goes to a website.
b: he buys gold and pays this with real world money
c: the seller sends you the gold in the game

This is against the user agreement and Arenanet does everything they can to stop this. However, the only thing they can see is step C. So in this situation, there is no way they can know it is a mistake by the goldseller and they might very well see you also a RMT-trader.

So you did the best thing by reporting this and making a ticket!!

To answer your question: No, there is nothing you or arenanet can do for you.
The reason is that support doesn’t have tools to replace items.

Arenanet doesn’t announce upcoming futures and plans for long term. So the answer bout this is that it is unknown. You might want to make this a suggestion in the suggestion section of the forum.

Hi Scuzbutt,

It takes support up to 72 hours to solve an issue. Support works 24/7. If it takes longer, please post your ticketnumber in the designated sticky thread. There is no possible way to move you up the queue. So max 39 hours to go. If your guild is on a server in your region you can always guest there to play with them.

Good Luck!

Hi and welcome to the game and this forum.

To solve this I would advise you to file a support ticket. This thread should assist you with doing this. https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2

A small tip is to write down the exact error-message and put it in the ticket.

Death Aggro.9602:

Any word yet Gaile?

From yesterdays update notes:‘Added a warning message before entering the Super Adventure Box from Rata Sum: purchased buffs and all other types of buffs will be lost upon entering Super Adventure Box.’

Happy.8605:

mercury ranique.2170:

Happy.8605:

Smooth Penguin.5294:

Brother Grimm.5176:

You are seeing a standard automated response from Customer Service so just keep pleading your case. Posting this here will not assist and do NOT open multiple tickets as that will certainly slow down the process.

If it lingers for a week or so, there is a thread at the top of this forum that is reviewed by a Community Lead at Anet and she may be able to assist you (so post in that thread after a few days).

I would debate your claim of GW2 being pay-to-play, but so many people have different ideas of what that term actually means, I won’t bother.

That’s not an automated response. It’s a copy/paste response that’s used when a similar situation presents itself, and the Support Staff saves time by reusing the line. Basically, the player shared her account with someone else, and game logs prove it.

let me say this,ive never shared my guild wars account with anyone,because ive learned a hard lesson in other game.

As I understand. Your account has been caught in exercising illegal actions (most like botting or other use of third party programming). Each time you login the ip adress you log in with is recorded (or atleast I assume it is one thing that tracked cause it is needed for many processes, so it is logic to also record it). The answer that support is giving is that in their logs it shows that the illegal actions have not (only) been exercised when the account was logged in from a chinese IP-adress and it wasn’t in such a confined period. The fact that an chinese IP-adress TRIED to log in to you account (and likely not even succesfull) doesn’t clean the account of all illegal actions. If you can proof your account was hacked you have a case in this situation not.

I know it sounds harsh. But all things you are bringing on the table can be easily be staged and people doing illegela actions would know. The trick is to separate the right from the wrong. I’m not saying your right or wrong, but I am saying that your proof so far is not convincing. I’m very sorry bout that

If you want Gaile Gray to have a look at this please post the 12 digit ticket number here. (the 72 hours sticky is for tickets that are unresolved within 72 hours, this one is resolved, but the OP disagree with the outcome). Although it doesn’t really matter as long as Gaile gets the ticketnumber (never pm her though).

Good Luck!

as u said i cant prove that my account has been hacked,but,i want to ask,how can i proof that my account has been hacked more than that?it has been logged in by a foreign IP and my stuffs were gone,so you think that a normal person would sell or destroy his gears then come to forum and complain that costumer service is a shi?
i dont know if hackers now a day would leave a ticket on your desktop like: youve been hacked kitten hole or something like this,but in this case i dont have any thing like this to “Prove my accout was hacked”.

sorry about the “rage”,seriously,my ticket number is 130904-001402,and what happened is not fun.

I am not saying that hackers do that. I am saying that your mail is no proof they got in. It is only proof they logged in, but where blocked, cause it was a strange ip adress. Thats why they have sent you an email. I am saying that some people using third party programs (not hackers) try to trick customer support.

But, You have asked Gaile Gray for a review, and I am pretty confident you will get one. Knowing her, if you are innocent she’ll make sure you will be helped. If there is any doubt bout your innocence then her answer will likely be different. So good luck.

Brother Grimm.5176:

I submitted a ticket 2 days ago about simply NOT getting either the MF items nor the Continue Coins. Got a response yesterday asking me to run some system analysis utility and send them the results (I know this is an automated, “please gather this info for a user side issue debug”, response). I’m not installing that utility on my system as it has nothing to do with the issue I reported.

The mail system is messed up and all I really want right now is someone to tell me MY particular issue will be resolved (I’m not even in a huge hurry to get these items, tho sooner would be better than later on the MF items).

Please understand that refusing to do so will likely lead to a situation that your problem will not be resolved. I have worked in customer service in many years, and I know that some things you ask from customer make absolutly no sense at all. But to put a ticket through this info is required and if not present, the person who actually needs to solve the issue (not the support agent trying to help you) will not look further but sent it back. many times in my own job that wasn’t even company policy but an demand from an outside supplier. Fighting these systems is extremely hard for someone working for such a company, let alone for the customer. So you can try and be a Don Quichot here, or just swallow it and do what they ask.

Also understand that it is impolite to hichjack someone elses thread. This issue is clearly different. The OP admits he made a mistake cause he didn’t realised that the email was ‘soulbound’ and ask for a solution where you are claiming you never recieved the email. That is an different problem.

https://forum-en.gw2archive.eu/forum/support/account/Updating-Google-Authenticator-kills-accounts (please open the first three pages of posts to see something is allready being handled , This was on the second page)

This isn’t WoW. In my opinion WoW is doing more for their clients to keep them sattisfied. That is likely cause they want you to pay their monthly fee. This game is free of charge, people using support a lot cost Arenanet more money then people who are responsable and don’t make mistakes. So it is logical that Arenanet promotes that people are more carefull. It’s a different bussinessmodel.

Happy.8605:

Smooth Penguin.5294:

Brother Grimm.5176:

You are seeing a standard automated response from Customer Service so just keep pleading your case. Posting this here will not assist and do NOT open multiple tickets as that will certainly slow down the process.

If it lingers for a week or so, there is a thread at the top of this forum that is reviewed by a Community Lead at Anet and she may be able to assist you (so post in that thread after a few days).

I would debate your claim of GW2 being pay-to-play, but so many people have different ideas of what that term actually means, I won’t bother.

That’s not an automated response. It’s a copy/paste response that’s used when a similar situation presents itself, and the Support Staff saves time by reusing the line. Basically, the player shared her account with someone else, and game logs prove it.

let me say this,ive never shared my guild wars account with anyone,because ive learned a hard lesson in other game.

As I understand. Your account has been caught in exercising illegal actions (most like botting or other use of third party programming). Each time you login the ip adress you log in with is recorded (or atleast I assume it is one thing that tracked cause it is needed for many processes, so it is logic to also record it). The answer that support is giving is that in their logs it shows that the illegal actions have not (only) been exercised when the account was logged in from a chinese IP-adress and it wasn’t in such a confined period. The fact that an chinese IP-adress TRIED to log in to you account (and likely not even succesfull) doesn’t clean the account of all illegal actions. If you can proof your account was hacked you have a case in this situation not.

I know it sounds harsh. But all things you are bringing on the table can be easily be staged and people doing illegela actions would know. The trick is to separate the right from the wrong. I’m not saying your right or wrong, but I am saying that your proof so far is not convincing. I’m very sorry bout that

If you want Gaile Gray to have a look at this please post the 12 digit ticket number here. (the 72 hours sticky is for tickets that are unresolved within 72 hours, this one is resolved, but the OP disagree with the outcome). Although it doesn’t really matter as long as Gaile gets the ticketnumber (never pm her though).

Good Luck!

Hi,
I can imagine your impatience, but it can take up to 72 hours for support to come with an answer. Be warned that an answer doesn’t need to be a solution. Support has limited ways of creating ingame items out of nothing. It might simple be that it is impossible to fix this (Gaile’s reaction indicates that it might be very difficult for support to fix this). So be patient and give them time. The easy answer would be ‘No, we can’t help you’. The answer that takes more time would be ‘It was very difficult, but this should help you’. (so speedy answers are not always the best kind of answers).

Currently my character is stuck long time at the waypoint in the mystic plaza. The reason is that my character takes long to load do to the amount of people there. My suggestion is to simple add more waypoints around the mystic plaza. This spreads the people more so it will reduce loading times, and some people just don’t want to walk from a to b and are happy to pay, so you also get another small money sink.

Some suggestions for places:
a: at the central plaza (big lion fountain) near the bridge to the mystic plaza.
b: at the entrance of the TP
c: In the center of the crafting stations.

Acolyte.9718:

you are joking!

I have been trying to get some help with my account from support for over a week now.

In a last attempt to get any kind of help I signed up to a forum for the very first time so I could contact Gaile Gray Via PM the title was can you please help me It was deleted then a post was made saying don’t contact via pm. How else can I make contact!?

I don’t know how to start a topic and I don’t want the community to come along and disagree with my request or be mocked by them. It is a terrible feeling to think i have to ask for help publicly to get customer service.

I’ve spent $1000 on this game and have begged for customer service! Just for this once off time.

I will state for anyone seeking help for this game, if the mistake was made by you don’t bother contacting them they will only help if they are at fault, this is NOT customer service.

The chance is this post wont even be able to help warn people because there will most likely be some kind of rule that states people can not post the truth here.

I also want to say it is my birthday today! for two reasons, one because it is true and two so that if anyone takes action against this post I am hoping they feel a little bad about it, as I have felt all week trying to get customer service!.

Hi and welcome to the forum. Don’t be afraid, most people here have opinions and are sharing them, but we hardly judge. Please do NOT PM Gaile Gray. She is a marvelous woman, but she has no superpowers (although there are rumours).

If I understand you correctly, you have an open ticket that has not been resolved in a week time. This means that you don’t have to share any details with me or the public. all you need to do is post the ticketnumber (12 digit’S long) in this thread: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

You don’t have to give any details bout the ticket.

Only if your ticket is closed but your not satisfied you need to start a new thread (also with the ticketnumber and why you disagree).

Good luck!!

First off all, thanks for sending the ticket.
Second, as far as I know the support team speaks all languages that are also supported by the game (and if I’m right some more as well), so if english is a problem, maybe you can speak a different language?!
Third, I understood your problem straight away, so your english can’t be that bad

hoegarden.4287:

Well mercury the amount of the snicker’s will not change after you buy it.
In this case the OP bought an item and later the item changed. And he is not pleased about that change.

You can argue that the amnount of finishes didn’t change either. The mechanic totally changed, how many finishes did you make in 1 hour?? what was the average back then? Does the abillity to turn it on/off not change a lot (the old 1 hour ones couldn’t be turned off, so you had to stay in pvp/wvw).

https://forum-en.gw2archive.eu/forum/support/bugs/Unintended-Monthly-Achievement-Rollback this is a known bug.

This roll back was unintended, but it is not possible to fix this. Please use that thread if you disagree.

Hiya,

I totally understand you where 99% sure, that is what happens when someone makes a mistake. You don’t do it on purpose.

See it like this. I bought a package of snicker’s. I didn’t read the package right and accidentally bought a box of snicker’s mini (not sure if these are sold across the world, but basically smaller versions of snickers). The amount of Snickers in the box is roughly the same so should I get a refund?? It was me not reading clearly.

In this specifick case I have to say that when you bought them, the ingame description was very clear. Also, very recently all packages containing finishers where changed in a simular way, including a special finishers wallet where you can turn them on and off.

The store isn’t responsable if you don’t read the package clearly.

However, thats my personal opinion. Arenanet might think different. If you want an arenanet official to review their decision I would advise you to edit your post and add your 12 digit ticket number.

This is a known bug. Please be patient till its fixed.

Your request for help from the community actually belongs in the tech section of the forum. But to start answering.

The error message you are recieving? is that for your dorm connection or your phone connection. If it is the later, then what is the error when connection through the dorm.

There can be several issues.
a: the ISP (the connection your dorm is using) isn’t routing to the gw2 servers properly. This might be on purpose (they want you to study not to play games) or on accident.
b: the dorm in question had some evil players in the past using that connection to play gw2 in a way that is not allowed and not letting them be stopped by an account block. This means the dorm has an ip-block. This can be resolved by asking support (friendly) to try again now a new year of study has started. If they moved out the problem is solved, if not, then you should talk with the owner of the dorm network to get it cleaned up there.
c: The owner of the network doesnt want you to play gw2 and has blocked it. You can inform there bout the reasons.

Yip, it’s a known issue. several threads allready bout this

this is a known bug and belongs in the bug section. There is no way to resolve this issue (besides doing it again). Arenanet has admitted that it was unintended, but a fix would be difficult and likely make matters worse. Keep in mind that you will get the achievementpoints for doing it again and therefore also the next rewardchest sooner

Beliskner.5039:

I activated the 24hr buff from birthday gifts, had about 18hrs left when internet died, came back an hour later and the buff is gone.

Are you sure that it was your internet that died or where you in a specific place?? e.g. the super adventure box? That place strips off any boons and buffs. You get a warning when you enter there.

Please file a support ticket. Instead of using the site that currently has some bugs you can also mail them: support@guildwars2.com

Please see the sticky in this section bout how to file a ticket for information you should include in your request.

Hi misery and welcome to the forum

Let me start that I understand your issue, but not your frustration. I don’t really like jumping puzzles, so after 4 tries at the mad king clock tower I gave up. The wintersday one I actually only tried once to see it was the same deal. The same goes for the gauntlet. These are not the challenges I seek. The point is that the game is made for many different people.. Some are much better players then me. I do most things with logic and knowledge and being inventive, cause I lack good gaming skills (this has also to do with a physical handicap).

I think you are better in these things, but not as good as some. The way I see the gauntlet and the clocktower are as things designed to entertain a different breed of players. Same goes for the super adventure box. I just don’t like it. But I don’t get frustrated trying. I still have 5 of my 11 characterslots to level to 80.

As for forced downtime after failure.
For the mad king tower, I do think there is an additional benefit to having the zone for multiple players. It also helped me to follow others. You can argue that there where too many, but a solo instance is not something I would prefer. So let less people in the zone and maybe give something to do during the waiting time (e.g.helping others by doing a simpler puzzle in the waiting room that makes the destruction (or whatever is chasing the players) go up slower). That would make the waiting time and the cooperative part of the game better.

As for the gauntlet. I do think that after defeat there should be death (and not downed) inlcuding damaged armor. However a means of teleporting from the waypoint to the ring would be very welcome indeed.

So tl;dr : don’t frustrate your whole gw2 experience by two activity’s that you like less then others.

Hi Sandra,
I don’t fully agree with you, the question is not if a fart is bodily function, but if it is an inappropriate body function. A name like walking dragon is also bout a body function, but certainly not appropriate. My personal opinion is that the term fart off course is close to the line that shouldn’t be crossed, but in this context isn’t inappropriate.

To the OP: This however is not the way to appeal this decision. The first step is to open a support ticket through the site, but that’s a bit buggy atm or through email support@guildwars2.com.
Please use the sticky to know what you should sent with the email:

If a support agent or GM (moderators got nothing to do with this) has reviewed their decision and you still disagree with the outcome you can appeal that decision by starting a thread. Make sure you include the 12-digit ticketnumber. Good luck!!

Astral Projections.7320:

SandraSolace.7682:

Behellagh.1468:

SandraSolace.7682:

Or, take it, compose a mail to the sender and send it back.

You can’t mail Gem store items.

Hhmm, I forgot about that bit…

You can gift items. If you gift an item, don’t you then mail it to the person?

Yes and no. The store mails the item to the person. You can’t mail the items yourself. So if you for example buy an infinite coin yourself, this is accountbound on arrival and you can’t mail it to another person. You can only gift it using the gemstore option to do so.

https://forum-en.gw2archive.eu/forum/support/account/Support-s-security-certificate-invalid/first#post2769884

Please see my reply there

Somehow the certificate is not valid anymore. You can click to understand the risk and continue anyways.

A certificate is a piece of software granted by a (more trustworthy) company that is telling you that the website is secure. In this case this grant has been expired. This can have multiple reasons, but it doesn’t make the website more or less secure.

If you don’t trust it anyways. You can also mail support at support(at)guildwars2.com
Make sure you include as much info as you can: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2

Currently the support page has an issue. You get a warning that it is unsafe, but in this situation you can click to continue anyways. If you don’t trust it you can also mail support at support@guildwars2.com

Please include as much information in your email as possible: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2

Hi, this belongs in the bugs section, there is allready a thread bout this going on there.

Hi Korago,

As Astral said, the rewards are given for doing the achievements and doing all of them. See it as Usain Bolt running the 100m. He is leading for 90 meters, but then trips. This means he will end last.

This is indeed not the place to discuss this. If you want to discuss the way they are doing things, then gw2 general discussions is the right place.

If you want to make a suggestion to change this in the future you should go to suggestions.

Last of all, if you want to have an official answer to your request you should file a support ticket. However, as Astral pointed out, this works as intended so the likely answer is no.

at the moment: don’t gamble with precursors.
if you are just starting on a legendary, 600g and +50 of each t6 mats isnt enough and you still have to farm, so you can’t buy them with those resources.

However, Anet has announced the introduction of a new way of getting precursors. I do not expect it to be easy, but it is garanteed instead of a gamble. I would suggest to wait till then, with the 600 gold you are saving now you should be able to get most things needed for your legendary.

You need to file a support ticket bout this. If the warning is given too late this is a bug.

hazza.9278:

So I had 15 hours of my birthday bonus booster left and I entered Super Adventure Box and I didn’t enter any worlds and I went back to Lion’s Arch and the 15 hours I had left was gone. Is there anyway I can get this back?

When you enter the box it has a warning that all boosts on your character are removed. So basically this is a user error.

Cause of the timing off the birthday boosts and the start of the SAB it might be that support might want to fix this issue, the boost is a long lasting one. I do imagine however they want to know how big the impact is, so the bug section is the right place to post a ticket.

I think this is not the right place to post this. The infusion still is available. So these are the two things that can be going on
a: the infusion still works and gives you extra magic find in the attribute window. You can check yourself or ask help in the players helping players section.
b: The infusion doesn’t work but they forgot to let you change it for free. In that case I would advise you to start a thread in the bug section.

Looking at the way they solved the other magic find items you are likely not getting a laurel refund.

please file a support ticket.: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2